J.R.J. Tara Corporation

Review: My mother rented a truck for myself and my children to move her out of her apartment; this truck was reserved 2 weeks in advance. I arrived at the UHaul location on 309 in Montgomeryville, where I have rented more than 5 times over the past 10 years, on Sunday 8/26/2012 to pick up the truck that was reserved in her name with her credit card. I was told there was an alert on my name from 2002 and they could not rent me the truck until I paid an unpaid balance of $45.73. I told the clerk I have rented numerous times since 2002 and have never been told this before. He called the number on the alert and put it on speaker. A very rude woman answered the phone and told me I could not rent the truck until I paid $45.73. I protested that I always paid for my trucks on my credit card and my credit card was always charged. I added I have never received a notice or a phone call about this and my number has not changed in 10 years. She offered no explanation and told me I had to pay the $45.73 to rent the truck. I told her the truck was in my mothers name and it was for her to move today. I was then told because I have a balance I need to pay that they could not rent to any of my family members or friends either. I have never heard of such a thing. I was beyond upset. I did not have the $45.73 to spare and I was against paying for a bill from 2002 that I had no idea what the charges were for. So I was bullied into paying the $45.73 so I could move my mother out of her apartment which had to get done that day. I have always used UHaul but I never will again and I still have not received proof of what the $45.73, that UHaul stole from me, was for.Desired Settlement: I would like the $45.73 refunded to me and I would UHaul to compensate me for lost time, embarassment (as the store was full while this was going on) and the undue stress this issue cause me.

Business

Response:

September 13, 2012

Thank you for your concern for our customer Mrs. [redacted].

Ms. Christine Kanuck, our Executive Assistant for the U-Haul Company of North Philadelphia, followed up on the information Mrs. [redacted] provided. She informed our office she sent Mrs. [redacted] an email offering her apology for the inconvenience she experienced and advised her of a refund for $45.73 that was issued back to her Visa account on September 8th. The credit should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Kristine Capasso

the refund has been recieved and I am satisfied with the outcome of my dispute. thank you.

Review: First trailer rented would not meet our needs. Went to exchange for a different type and they refused to rent to us. On Saturday, 9/29/2012, we rented a trailer for Sunday, 9/30/2012. The original Master Order Number was 27509770. The contract was for a 6' x 12' Utility Trailer; Reservation #27509770. The amount of the original contract was $29.95 for the trailer, $8.00 for SafeTow coverage and tax. The second trailer ended up being $54.95, with $8.00 for SafeTow and tax. Not to mention the extra gas money we spent driving to the south end of Grand Rapids! The payment was made on our VISA credit card. The amount was $66.23 (I believe). I cannot remember the name of the sales rep at either location, but I do know that the worker at the Plainfield location was rude to not only the people who picked it up, but me (on the phone); my son when he went to exchange vehicles, and again on the phone when we called to see if he knew where we could get one. Apparently, I rented the wrong type of trailer and we actually needed a flat car trailer. My son went to exchange the trailer and when he explained we needed to switch the type of trailer because the first one wouldn't work, the worker replied that "the first one was a 6' x 12' and now you need a car hauler? Well obviously you are not hauling a car then". My son replied that yes he was, the worker said "no you aren't" and refused to rent the trailer to him. When my son asked why not, the worker said that's our policy -only autos are transported on those trailers. My son explained that we were moving a Pontiac V-6 (which is what they were told when we called back to change the type of trailer). My son then asked the worker if he would contact the store on Alpine Avenue and he would not do so. So, we spent time making phone calls to see what locations were open on Sunday that had the type of trailer we needed. We ended up finding one at the other end of Grand Rapids. This meant that instead of driving 5 miles (less than 10 minutes) - we had to drive closer to 20 miles. And with gas being $4.00 a gallon, using an Expedition to haul the trailer - gas was outrageous! Not to mention that doing all of this put us several hours behind schedule. I then decided to call and see what could be done about returning the trailer to either the Alpine or Plainfield location, as I felt it was your employee's fault (not to mention his attitude), that cause us having to travel to the south end of Grand Rapids. I was told we could only do this if we paid an extra $100.00! When I explained the situation and that I didn't believe I should be penalized this way, they talked to someone who said "no, they are upholding this policy". When I continued to express my frustration and unhappiness with this, they said I could speak with customer service. After a lengthy time on hold, someone came on the line and said that they were not going to allow us to return it to a different location unless we paid the $100 penalty. I tried to explain to him that I did not feel that this was fair and his response was "I talked to our employee at the Plainfield location and he said that when 'you' made the initial reservation you 'told' him you were moving a playset"! Too bad I made the original reservation on the internet (meaning I didn't speak to anyone), and when we called to change the type of trailer - we repeatedly told him we were moving a Pontiac V-6!! Even when I told the customer service representative that I wanted a refund (or at least a partial refund), and said that I was going to dispute the charges with my credit card until this matter was resolved, file a complaint with their corporate office and the Revdex.com - he didn't care! The attitude of every employee we dealt with on Sunday was horrific - no way to do business. The following URL (website address) below can also be used to gain access to download a copy of this complaint: http://www.westernmichigan.Revdex.com.org/complaint/view/37038045/b/m3fo6r3uDesi...⇄ Settlement: Due to the refusal of U-Haul to follow through on their end of the contract and let us take the trailer we needed, and we ended up driving to the south end of town 4 times, the attitude of the store employee, the supervisor on the phone and the customer service employee, I am demanding that our money be returned - in full! To be treated this way by someone we were paying money for a service to is completely wrong. The attitude of employees, the treatment we received, having to go some place else to pick up the trailer, everything...we feel we are entitled to a total refund.}

Business

Response:

Thank you for your concern for our customer [redacted].

Jim Meredith the President in our Wyoming, MI Regional Office spoke to Mrs. [redacted] and informed her a refund for $66.73 would be refunded to her Visa Card. The credit will appear on the [redacted]s' next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Paula Fontaine

Executive Assistant

U-haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. We deeply appreciated receiving a phone call regarding our problem. It was nice to feel that we actually mattered!

Regards,

Review: I rented a 26 foot UHaul truck on Nov.29,2012. On pickup, my husband expressed several issues with the truck that made it undesirable for rental - another rental truck of the same size was in the parking lot and we asked to have that truck instead- we were denied. We packed the truck and proceeded to drive it on Nov. 30th, 2012 to Baton Rouge, LA. The truck broke down on I-59 at mile marker 58, just south of Tuscaloosa, AL. We waited 2.5 hours for a mechanic. The mechanic stated the problem was computer related - it was telling the engine to shut down. The mechanic drove the truck to Meridian, MS, where he worked on it more- then told us he could not completely fix it - but it should complete the trip to Baton Rouge. He told us if the truck stopped again, to pull over, turn the truck off, let it sit and then start it again and it should work. There was no reason to call him again- The truck broke down 5 more times between Meridian, MS and Baton Rouge. The truck also did not have functioning dashboard illumination- we could not see any of the gauges after it became dark. The tires were also not in good shape- which is one of the complaints my husband registered at pick up. Product_Or_Service: 26 foot UHaul truck Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I am requesting a full refund for the truck. I have called the national office for UHaul 3 times and have received no help. I went to the Rutledge Pike office and was told I would receive $150 out of an almost $1000 bill. That is not sufficient. The manager at the store told me I should have called a mechanic every time the truck broke down to document the problems- even though I told her the mechanic told us not to call- just to follow his instructions.

Business

Response:

December 27, 2012

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Knoxville, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] offering her apology and advised her of a supplemental credit for $286.74. This amount with the previous credit for $157.20 equals a refund for 50% of the base truck rental fee. The credits should post on Ms. [redacted]'s next credit card statement depending on the cut off date of her credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I am not happy with the final offer- I will take it after consulting with an attorney and going thru the UHaul contract. I will never use the services of this company again and will never recommend this company to others. I will waitl for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was told that my U-Box would be leaving the Arkansas location by December 17, 2012 and when I called on December 27, 2012 to find out its location and delivery approximation, I was informed that it didn't leave until that afternoon. It is now January 4, 2013, it is still not here, and no one in U-Haul can seem to find my U-Box's location. All they can tell me is that it's "somewhere" and it should arrive by January 9, 2013...24 days after it was supposed to ship (their sales associates quote within 10 business days--this would be 18 business days since the 17th). My husband took his work vacation the 29th through the 3rd, in order to ensure that he would have time to help unload the U-Box, as I am the sole daytime caregiver of our 9-month old son. Now his vacation is over, meaning he won't be able to unload our shipment. I will incur at least another month of storage charges because I am only able to unload during the two hours per day that our son is napping. Regardless, I have called them six times in the last three days and no one can tell me where my shipment is. I am to the point of considering it theft and pressing charges.Desired Settlement: I would like, at the very LEAST, a FULL refund of the shipping charges between Arkansas and San Antonio, no additional storage fees to be charged, and a formal apology issued.

Business

Response:

January 8, 2013

Thank you for your concern for our customer Mrs. [redacted].

Ms. Ashley Bogers, our Executive Assistant for the U-Haul Company of Tulsa, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to Mrs. [redacted] and advised her of a refund for the full amount of her shipping charges. As we value Mrs. [redacted] as a customer, Ms. Bogers also sent her a VIP Certificate to cover the storage necessary until her U-Box is unloaded in TX.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I Called uhaul and reserved a truck and trailer for $720.00, on arrival I was charged $580.00. I then asked to ensure if that was the price for truck and trailer, the man replied "yes, and if not that is the price now". Two days later I was charged an additional $292.00, I then called and was told it was a charge for the trailer that they orginally forgot to charge. I have called uhaul custumer service multiple times to get the ring around, and disconnected (hung up on) when asking to get transferred to a manager. I was also told I would be contacted by a manager, which I never was. They have closed my case and will not refund the $292.00 that they charged without my concent or without me knowing.Desired Settlement: I think it is wrong for the company to charge me for a trailer, when they forgot to add the trailer to the bill that I signed for, not to mention that I asked the clerk about the price upon pick up. I would like my $292.00 back that I never signed for or agreed on that charge.

Business

Response:

January 16, 2013

Thank you for your concern for our customer Mr. [redacted].

Ms. Judy Soper, our Executive Assistant for the U-Haul Company of West TX, followed up on the information Mr. O’Brien provided. She informed our office she sent Mr.[redacted] an email offering him an apology due to the fact he was not contacted about the additional charge. She also advised him that she issued him a refund for the amount of the tow dolly.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: I contracted with U-Haul for: 19 march texas pod rental, their 3rd party dropoff & loading of pod at my texas origination pt. with rtn that day of pod to uhaul texas for shipment by them to denver destination (the u-haulmile high station where I could pick it up). To date process bungled and services as contracted not met, STILL no pod here... 19th march pod drop/ load/ pickup by uhaul 3rd party failed to show and I spent the day with my sister (she was at loading end in texas end, I had to be in denver for work) getting the 1st mess sorted becs uhaul would not release pod to their 3rd party mover (uhaul said he had no valid [redacted], he said the hitch setup was no longer compatible and uhaul did not tell his company) all day long...no one returned calls, I was shuffled from one uhaul corp unit to another, people were rude, someone was lying, it was a nightmare. post 19 Mar. I assumed uhaul would immediately charge my bank card and ship to denver as i'd instructed during 19 march calls. & original online order. 2 days later I phoned to see if it had shipped, texas said that they were waiting for me to instruct! I repeated please ship! aprox 31 march I phoned again to get a better eta on delivery date. was told that uhaul had tried to take the funds and it was declined. no one called to inform me of that & they had not done anything with my shipment still. the decline was becs at end march assuming uhaul had chgd and shipped by then, I had moved my bank to a new bank. so again on april 1 I re-re-instructed to chg (from new bank acct) ship my pod. the gentleman in texas sent me receipt and said it would ship within 48ish hours. on 5-6 april I phoned to ensure it had shipped, nope. more people not rtning calls, more waiting, still no pod here. filed complaint [redacted] no reply to that either.Desired Settlement: they keep resetting complaint 'startdate' to keep it in review, giving them x hours to respond, no one has. I would like my 865.00 ship fees refunded 1. they have not delivered within their corp. period 10 days (even if 1 april was start of their 10 days) I have spent over 40 hours on the phone (lost working hrs), not gotten help, and have had to buy items to hold over until/if my stuff ever arrives. plus the rudeness and lack of uhaul's proactive action when so clearly needed.

Business

Response:

April 22, 2013

Thank you for your concern for our customer [redacted].

Mr. [redacted], our GM of our U-Haul Moving and Storage of [redacted], followed up on the information [redacted] provided. He informed our office he had record that [redacted]’s U-Box had arrived and that he issued her a refund for 50% of the shipping fee and the initial delivery charge of $105 as an adjustment.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I acknowledge that the business has performed this action and consider this complaint resolved.

Regards,

Review: U-Haul customer service representatives charged my debit card $45.20 claiming I was late dropping off the delivery van. I had to drop off the truck by 8am, and I dropped it off at 7:45 am. Also, on Sunday June 9th, the company did not open until 9am, so I put the keys in the key drop box that was on their door.Desired Settlement: I would like a refund for the $45.20 because they charged by card incorrectly, and I would like a refund of $150.00 for giving me a truck that was dirty, smelled like eggs, and contained dog hair.

Business

Response:

June 14, 2013

Thank you for your concern for our customers [redacted] and [redacted] whose name actually appears on the rental agreement.

[redacted] our Executive Assistant for the U-Haul Company of North Philadelphia, followed up on the information [redacted] provided. He informed our office he spoke to Mr. Boston and advised him of a refund for $45.20 that has been processed twice for a total refund of $90.40. The refund should post on their next Visa credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I arranged for U-Haul to deliver U-Box Pod moving service from San Francisco, CA to Ann Arbor, MII received the Pod in San Francisco on May 29, 2013, U-Haul picked up the Pod on June 3, and I requested shipment of Pod on June U-Haul advertises an estimated day one-way shipping time starting from requested date of shippingOn June 16, I received a call that Pod was still in San Francisco and had been "forgotten" along with other PodsFrom June to present day (June 27), have made multiple attempts daily to get updates on the whereabouts and shipping status of my Pod and belongings, spoken with managers who stated Pod would ship "in the next 1-days" multiple times since June Manager agreed to refund shipping fee, however, Pod is currently still in San Francisco Bryant Stlocation and not shippedI have spent over minutes daily trying to receive updates on this situation only to leave messages that do not get returned or get continually transferred to other departments who still cannot provide information about my account/Pod
I have heard multiple instances of this same complaint: U-Haul not shipping Pods from originating locations for weeks later than estimated date, including other U-Haul locations
My wife and I begin new jobs at our shipping destination on July 1st, with our work clothes and other important belongings still located in the PodWe have had to purchase new clothes and other goods for this job as we have no reliable estimate as to when we will receive the Pod.Desired Settlement: My top priority is completed shipment of my Pod and contained belongings as soon as possiblealong with confirmation of shipment and estimated delivery date via telephone
Refund of additional U-Haul fees: pickup ($already charged), future delivery ($113.60), and storage fees (+$14.95/day) along with the already agreed upon refund of shipping costs
Reimbursement for employment-related clothing purchases for myself and my wife due to delayed shipment of Pod ($1,538.54)I can provide credit card statement and receipts for these purchases made on June as I was aware the Pod had still not been shipped
Additionally, I have had to purchase an air mattress ($100) and internet modem/router ($100) - all of which I already own and are stored in my Pod- and any further compensation for these would be appreciated
Business
Response:
July 12,
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Dr[redacted]
Ms[redacted], our Executive Assistant for the U-Haul Company of San Francisco, followed up on the information Dr[redacted] providedShe informed our office that his U-Box was dispatched from our U-Haul location on July 2nd and was quoted an estimated delivery time of business daysWe also waived the shipping and delivery fees due to the inconvenience he experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Executive Assistant
U-Haul International

Review: We reserved a UHaul truck for moving. We made the reservation in June 2013. On Friday, June 28th at 6pm I received a text message confirming the reservation and my husband received an email verification. The truck was reserved for Saturday, July 27th from 12pm until 6pm. Today, Tuesday July 23, 2013 at 3:42pm we received a phone call informing us that they did not have any trucks available for us to use this Saturday for moving. We have been left, last minute, without any means of moving our furniture out of the house we are renting. UHaul could not offer us anything after we reserved the truck one month in advance nor did they try to resolve the issue.

Product_Or_Service: moving truck rental

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like a truck for moving our furniture this weekend. We are open to either Saturday July 27th or Sunday July 28th, 2013.

Business

Response:

July 28, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Northern CO, followed up on the information Mrs. [redacted] provided. She informed our office she spoke to Mrs. [redacted] and addressed her concerns. Unfortunately we did not have equipment available at the time and location they preferred. They did cancel their reservation and Ms. [redacted] offered her apology for the inconvenience they experienced. Ms. [redacted] also advised Ms. [redacted] of a refund for the $50 Reservation Guarantee Fee that she issued back to their Visa account. The credit should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I feel I have no choice but to consider this complaint resolved. We feel we were forced into a cancellation of our reservation. When I explained that I had reserved the truck a month in advance she said that other people did too. We were told that the truck had been sent to Colorado on a one-way move. We received notification of this a few days before we had to move. We even asked if a truck was available the few days surrounding our original reservation. We were told no, that there are a lot people moving in our area. A $50 credit does not do any good when we have to be out of our rental and have no other way of moving our furniture. A few days notice does not leave us any time for planning or trying to reserve a truck with a different company.

Regards,

Review: May I please say that my initial attempt to contact the said company was by mail.I reserved a truck and an auto-transport online from U-Haul. On or around Nov.9, 2012, (Fri or Sat)I drove from Clarksdale MS to Cleveland MS to pick up the truck and auto-transport. I understand that their business is a do-it-youself moving situation however, when a woman ask for a little assistance there should be no reason to make a federal case. A gentleman connected the auto-transport to the truck and everthing else was do-it-yourself! I had to drive my car onto the auto-transport, strap the fronts wheels with the belts attached to the auto-transport, hook the back of the vehicle (chain & hook)to to the auto-transport for security. I arrived in IL safely ahead of schedule.I was to drop the truck and auto transport at a local u-haul in Lombard, IL on Mon. or Tues. of the coming week(Since moving,and time past,I may forget the actual dates, accept my apology!)Enroute to IL,I received a call from the (destination) u-haul company in Lombard, IL. The gentleman asked me if I could possibly return the just the auto-transport a day earlier and return the truck at the scheduled time? He had a customer who needed an auto-transport first thing on Monday morning, I was scheduled to return it on Tuesday. I explained that I needed to put some things in storage and I wanted to take my time getting settled in however, I would my best to get it there by Monday morning. So, I did everything I could (in the rain, no-doubt) to accomplish "his goal", and I parked the truck and auto-transport in the lot adjacent to the building and dropped the keys in the opening on the door. I was well aware of the return condition of the items I rented. The truck was cleaned and no damage to any of the equipment. I explained that I would like to settle up by paying with cash and to please NOT put anything on the card as I was afraid that it would overdraw my account. more details to followDesired Settlement: I was obligated to put the amount of gas into the truck at the point in which I picked it up. AsI explained to the gentleman that I wanted to come in on Monday to settle-up with CASH. I left a note with the keys that explained that I owe him apxr. $16.00 for gas. I had figured everything out so that he would NOT charge me that $30.00 gas charge. He also said that the truck was returned unclean and we know that wasn't true. He charged me $25.?? for cleaning. I am not asking for the OD charge.

Business

Response:

August 8, 2013

Thank you for your concern for our customer [redacted].

[redacted] the Executive Assistant in our Northwest Chicago Regional Office sent an e-mail to Ms. [redacted] today informing her a refund for the cleaning fee of $25 has been credited back to her Visa Card. The credit should appear on Ms. [redacted]'s next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. As per your request to contact you should I receive correspondence directly from the company. I have received an email from the company and I responded and offered a suggestion that one issue was not spoken.

Regards,

Review: I called U-Haul's 1-800 number to reserve a truck. The operator quoted me in-town price while knowing full well this was an out-of-town rental. When I arrived at their rental location one week later to pick up the truck, they tell me the rental should be $229, not $29. After one agonizing hour on the phone with another U-Haul representative, they offered to reduce the rate to $99, but I had to drive 110+ miles to return the truck to the original pick-up location.Desired Settlement: Reimburse me for the difference in price: $99 - $29 = $70. As well as refund me the price of gas incurred in driving that 110 miles to return the truck to its original U-Haul location: $45. Total reimbursement: $70 + $45 = $115

Business

Response:

August 28, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. [redacted] and Ms. [redacted], whose name actually appears on the rental agreement.

Our record indicate a refund for $107.00 was issued to the [redacted] account on file as an adjustment on their rental. The refund should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: Hi, I'm writing to you today to complain about a absolutely nightmarish experience we had renting a U-Haul truck last Saturday.

All we needed was a simple one-way rental of a 10-foot truck from [redacted]l. The troubles started with the call-back for setting up the pick-up location, for some reason I was called in French even though I registered on the English website and had requested a down-town [redacted] location. Luckily I speak [redacted] although I could barely understand his thick accent, but at least I was able to confirm that we needed the truck for 9 AM Saturday. I received an e-mail with the location (just down the street from where we live, T[redacted]).

Then late on Friday afternoon I received a new e-mail, telling us that the pick-up location was on the [redacted] side way out in the suburbs, and that the pick-up time was 8 AM. So at the absolute last minute someone at U-Haul changed our reservation to be both too far away AND too early. My girlfriend called up U-Haul to get the problem fixed while I was out for a run and was put on hold for 20 minutes, then disconnected without ever speaking to anyone. When she called back and explained what had happened the lady promised to get someone to call her back. No one ever did.

So the next morning we got up way too early and took a $23 cab over to the [redacted] side. When we arrived at Autopro Vitro Plus (8[redacted] there was no one there, even though the business is open every Saturday at 8:00 AM. We waited at the nearby [redacted] for 45 minutes while constantly calling the location to see if anyone had arrived. No one ever did. I called the U-Haul number to figure out what to do and after being transferred three times someone was able to try to call the cell number of the person responsible for the business (no answer). He then directed us to pick-up a 10' truck at the [redacted] location, so we took a $30 cab ride back to the [redacted] side. This person I talked to also agreed to give us a $50 voucher for future orders and $40 off the current order to cover the taxi fares.

This is where things started to get really aggravating. The employee at the [redacted] location was obviously in a hurry to get us out the door in a hurry and wasn't listening to anything I was telling him. He cut me off while I was explaining why we were there and he flat out said there were no 10' trucks available and that "they always send people here". When I insisted that we had a truck reserved he actually checked the computer system and found us in the system. He started processing us when the computer system crashed (apparently a regular occurrence?!). When the system finally rebooted he was unable to find me the drop-off location I had chosen on-line, and while I was checking on my smart-phone to show him the address he went ahead with the order anyway. When I told him that the location he had chosen (very far away from our drop-off) needed to be changed, he was unable (or more likely unwilling) to switch it. He also flat out LIED to me about including the $40 discount that I was promised (he was able to find it in my file, he just didn't apply it to my order).

On the way to [redacted] I called up U-Haul to get my drop-off location changed and was transferred to a lady who was apparently driving during the phone call. She took down my information and promised to call back. I never received the call-back. I had to call up again to finally get the drop-off changed.

I require them to honor the $40 discount I was promised on the phone and that was entered into my file. I would also suggest that they increase it to a minimum of $53 (because the taxi rides were $23 + $30 total). I would also prefer to receive the $50 future discount as a rebate on my current order, just because this whole thing has been such a terrible experience (both in mental aggravation and waste of our time and energy).Desired Settlement: I want the discount I was promised, and I think they should refund even more than that.

Business

Response:

December 13, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted] whose name actually appears on the rental agreement.

[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he issued a refund for $103 back to their [redacted] account on file as an adjustment on their U-Haul rental. The refund should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The 26' U-Haul moving truck that we rented broke-down two times, in two states where their were cars and trucks driving past us at speeds of 70+ while we were on the slender, shoulder of the highway. We phoned the U-haul emergency agent for assistance and received no help. We were informed that we would have to provide our exact location in a gps form using a website. We provided mile markers to the agent at U-Haul. This was insuficient and we were advised that they could not come to assist us without an exact location on the highway. Cell phone reception was limited. The truck engine would not run. We were inside the truck with two dogs while it was broken-down on the edge of the highway. With no other recourse for assistance, and with unsafe road conditions, [redacted] risked his personal safety to view the engine for possible causes of failure. [redacted] discovered that the air-intake hose was disconnected. The screw-clamp to fasten the hose was missing. At that moment we were situated on the shoulder of the highway, in an unsafe environment, at night in the excessive heat without air conditioning, with two dogs panting for air so much that they wanted to jump out of the truck. U-haul did not compensate us or assist us. We had no other choice but to fix the truck on the spot. We spent the night in a hotel due to the truck breaking down. As a result, [redacted] was unable to report to his new job. We broke down a second time in Florida, twenty minutes away from our destination, on a major highway with a very slender shoulder. Once again, I phoned the U-Haul emergency call center. I informed the agent that the truck came to a stop with a loud bang while driving on the highway. I further explained that the truck was making loud noises, blowing smoke, and jerking to-and-fro, due to the problem with the engine. I expressed our concern that we were in a 70 mph speed zone with cars and trucks passing us at high speeds once again. Disgusted with our U-Haul experience, I contacted Mr. [redacted] on August 7, 2013 at the U-Haul Headquarters to voice our dissatisfaction. Mr. [redacted] was unkind to me, extremely rude, and yelled loudly over my safety concerns during the length of our conversation. During the heated discussion I was informed that I could receive a $50 refund for a hotel stay. I explained to Mr. [redacted], that it was not a sufficient refund for the dangerous situation that we were put in on the shoulder of two major highways in two different states. I further explained that the $50 refund wouldn't even cover the cost of our hotel stay that he was offering to pay for. Later on August 7, 2013, I was informed by [redacted], that he would issue a $100 refund towards our hotel stay. I requested a full refund since we were not provided a safe truck to drive the long distance from New Jersey to Florida. Our lives were put in intense jeopardy by driving an unsafe truck that should have been out of comission instead. [redacted] missed one day's pay at his new job. We had the stress of explaining to his new boss what had happened. We also had the expense of an un-expected hotel stay. None of which U-Haul compensated us for. We did not even receive the $100.00 credit as promised, by Mr. [redacted] on August 7,2013. [redacted]'s letter, dated August 28, 2013 to Joanne Fried at the U-Haul Headquarters, received no response at all. We had to drive at a very low speed on major highways with the hazard lights on, to arrive at our destination late with the contents of our house inside the truck. We barely arrived at our destination. We got there late which resulted in us having to change our appointment with our realtor, and having no movers available to assist us with our unloading of the disabled truck. Backing it up in the driveway took several attempts as the truck was failing. [redacted] returned the truck on August 6, 2013. It was documented as being returned on August 7, 2013. [redacted] informed Joanne Fried in the U-Haul International Inc. in Arizona, Laura at the U-Haul in Mount Laurel, NJ and also the employee in the U-Haul office in Florida, that the truck we rented was highly unsafe, undrivable, and should not be on the road. I spoke with [redacted] at the U-Haul headquarters today, on January 30, 2014. [redacted] reviewed the file for our rental truck and informed me that the rental truck that we drove was documented as "Out of Comission" on August 7, 2013. This further indicates that the truck was undriveable and unsafe. Our U-Haul experience was extremely unsafe and stressful to us.Desired Settlement: We are requesting a full refund of $1,747.70 please.

Business

Response:

January 31, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted], our President for our Southern New Jersey regional office, followed up on the information Mr. and Mrs. [redacted] provided. He informed our office he sent them the following email:

[redacted], I have received and reviewed the letter you sent to the Revdex.com. I did authorize a $100 refund on the rental rate (your wife declined so I did not process) and the cost of the hotel room, provided I received the hotel receipt or copy. I will increase my refund amount to $320 (20%) and the hotel reimbursement, provided I receipt a copy fo the receipt. The roadside assistance calls aren't documented as you laid out in the letter. What we have on file is that you found the air filter was not connected, you reconnected and continued on your way. On the second call the notes state that you will continue on and if there is any more issues you will call back. Nothing states on the file that we could not locate you. Again I apologize for the issues and I will refund the $300 today and will wait for the hotel receipt to reimburse that money. You can email me the receipt and I will have it reimbursed promptly. Sincerely, [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] & [redacted]

Review: I rented a 10' U Haul one way truck on 2/15/14 at U-Haul Moving & Storage of Oshkosh to be driven to North Olmsted, Ohio. When I picked up the truck I was given paperwork and instructed that my fuel level needed to be filled to the same level as when the truck was given to me which was documented on my paper work. While driving, we made it just past downtown Chicago when my oil pressure light came on. I contacted U Haul roadside assistance and was told that she ran the computer in my vehicle and that there is no oil in my truck. I was then told that she would send someone out to as the vehicle and that she would call me back within 30 minutes with more details. 30 minutes later I received a phone call saying that I had two options, option 1 is to go buy oil myself and I would be reimbursed, option 2 is to drive to the nearest U Haul location to be serviced. We chose option two and drove the 4 miles to the nearest U Haul location which was Southside Auto Spa LLC. Once there, 5 quarts of oil were put into the truck an we were told to continue on our way. Since then, I have filed a customer service complaint and I have been given different information from each representative I have spoken with. I believe that U Haul needs to be held accountable for not checking the oil in my truck before putting me on a 500 mile trip. My safety as well as the safety of others was put at risk. This is taken directly from the U Haul Corporate Website "Our equipment inspection and verification program ensures clean, well maintained equipment for every customer every time."Desired Settlement: I have requested a full refund from U Haul as I feel that there was a breach of contract when I was put into a vehicle that did not meet the equipment safety requirements. I would also like U Haul to take another look into their equipment inspection and verification program to ensure that future customers are not put into an unsafe vehicle.

Business

Response:

February 26, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our GM of our U-Haul Moving and Storage of Oshkosh, followed up on the information Ms. [redacted] provided. He informed our office a refund for the tolls in the amount of $33.60 was issued back to Ms. [redacted]’s Visa account on February 17th along with a refund for $170 issued back to the same credit card as an adjustment on her rental on February 24th. Both refunds should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: No Notification of additional POD drop off fees or of No Proration Fee PolicyPoorly informed Customer Service Representatives providing conflicting informationPickup request not processed as promised, POD dumped in parking lot instead of heated drive in facility Belongings in storage returned smelling of cigarette smokeManager has not bothered to respond to my concerns via phone or e-mail sent 2/10/14.

Product_Or_Service: UHAUL POD Storage

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting a full refund of February 2014 storage fees paid $80.00 as well as an additional $100 for time, energy, money and aggravation spent on laundering my stored posessions that were returned reeking of cigarette smoke. I have the e-mail sent to Lucy Aveen-West on 02/10/14, but was unable to transfer into acceptable file format. Have included receiept for initial service, only documentation I ever received regarding storage.

Business

Response:

March 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted] our GM of our U-Haul Moving and Storage of Blaine, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] as well as sent her an email explaining she issued her a refund for $80.29. Ms. Aveen-West also mentioned the U-Box was stored in a smoke-free warehouse, therefore, a refund for the cleaning will not be issued.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am LCPL [redacted], a US Marine stationed in CA at [redacted] and work in Marine Intelligence. I asked my mother, [redacted], to move my belongings for me from her current home in Orange Park, FL to her new home in Starke, FL via a Uhaul rental truck on Sat 3/29/14. Even though my mother picked up the truck and loaded my belongings, I paid for the Uhaul in the total of $121.98 over the phone with a representative of an Orange Park, FL Uhaul retail dealer for a 24 hr rental. The next day after my mother returned the truck 3/30/14, I see fraudulent charges on my online bank statement from Navy Federal of charges for $540.65 from a Rockville, MD Uhaul dealer and another fraudulent charge for $53.88 from a Starke Uhaul dealer which was also an error. We have spoken to Corey, Corporate Mgr ###-###-#### on 3/30/14 and also Vickie Grant at the same Corporate Uhaul Customer Service who said the error charges would be reversed in 1-2 days and the money put back into my checking account. As of today, 4/2/14 at 7pm, the money has not been returned for a total of $594.53. My mom has also spoken to the Maryland office [redacted] who caused this mess and talked with [redacted] who has tried to assist and a Store Mgr, [redacted], who has not returned our most recent calls. UHAUL has stolen money from me and I want it back. They said both these error charges were accidental yet my money has not been returned. I do not know how someone in Maryland could access my mother's Uhaul cr in order to bill my credit card and take money from my checking account to start with. Please assist.Desired Settlement: Total due to me $594.53 I want them investigated for fraud. Thank you

Business

Response:

April 3, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.

Our records indicate a refund for $540.65 was issued back to the [redacted] account documented on the contract on March 31st. A supplemental refund for $53.88 was issued back to the same [redacted] account and should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] [[redacted]]

Even though Uhaul Corporate told us these two refunds were completed [they were not] when we called late night on 3-30-14, Uhaul has some business practices that does not credit customer's accounts back in a timely fashion after Uhaul mistakenly or fraudulently had taken money out of their customers' checking accounts. We were told by at least 2 different Managers that we would see the money back in our account in 1-2 days and another said 3-5 days. This is unacceptable business practice after accessing someone's money that was unlawfully taken without their knowledge, permission and was also not contractually agreed upon ahead of time in the signing of the Uhaul contract. The $540.65 which was an error from a Uhaul dealer [Rockville, MD] who was not even involved in our Florida Uhaul contract, has just now appeared today on 4-3-14 in our checking account. However, the $53.88 still has NOT appeared back into this account. We have called Uhaul numerous times on 3/30/14, 3/31/14, 4/1/14 and 4/2/14 and we are still missing one refund, not to mention, we have to beg to get our money back that was taken without our authorization. We would recommend to Uhaul that they seriously consider their poor business practices of not having adequate computer safeguards in place to protect consumers from multiple Uhaul retailers/employees from different States being able to access other customers' account numbers thus leaving their credit information exposed and vulnerable to such inappropriate errors. We will continue to go through the Revdex.com until we receive ALL refunds posted back into our account. Thank you, [redacted] and [redacted]

Business

Response:

April 4, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customers Mr. [redacted] and Ms. [redacted].

As Mr. [redacted] and Ms. [redacted] confirmed, they did receive the refund for $540.65. The refund was issued on March 31st, the day after the actual charge. The refund for $53.88 was done yesterday, April 3rd. I did confirm that it was electronically processed today. Please be advised that a credit card company has 30 days to post it on the credit card statement.

As we value Mr. [redacted] and Ms. [redacted] as customers, I have taken the liberty of sending them a $25 VIP Certificate to help offset the inconvenience they experienced to their email address provided. The Certificate can be used toward a future pur[redacted] or rental on the many products and services U-Haul has to offer.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a U-Haul truck that was a complete deathtrap. The brakes were to the floor and I literally felt like I was going to die driving it. I was on an extremely tight time schedule headed to meet a commitment to pick up furniture so I did not have the luxury of taking another hour out of my day to return this uninspected/unsafe vehicle back to the pickup location so I was stuck with it. In addition to the issue with the brakes the cup holder console was a mess, dried up spilled juice or something sticky all over it. When I rented this truck, given that U-Haul is a reputable company, I assumed that I would be issued a vehicle that was both inspected for safety and cleanliness. That was not the case. I could live with the dirty interior but the issue with the brakes was simply unacceptable. U-Haul should never put their customers in harm's way like this. I called the corporate office on Monday to explain the issue and express my dissatisfaction and nobody seemed to care, as if to say "this is just how it is". Given the circumstances, I thought a refund was in order, my experience was terrible. I was transferred to a corporate billing group and spoke to a gentleman who was extremely rude and not empathetic in any way. He said he was going to open a case to request a refund for me which, after calling to follow up on it, I found out he never opened. I then called U-Haul customer service again to explain the issue and they did open a case but almost immediately I received the following unprofessional response, with spelling and capitalization errors and seemingly sent from some sort of hand held device, from somebody named [redacted]. I know it's from U-Haul but I have no idea if this was from customer service, the store, billing...no idea as the email was not signed.

From: [redacted] > To: [redacted] > Subject: U-Haul Reference #XXXXXX

>

> Mr Customer,

> Thank you for the concern, I will have my repair shop look into this. I apologize for inconvience but I will not be compensating you for this move.

The bottom line is that this was a terrible experience. I'm assuming U-Haul cares about this but based on my interactions thus far it doesn't appear that this is the case. Never should the renter of a vehicle feel unsafe behind the wheel. I paid full price for what should have been a safe, clean vehicle. I was issued a unsafe, dirty vehicle and I'm requesting my money back.Desired Settlement: I would like a refund.

Business

Response:

May 23, 2014

Revdex.com ID#: [redacted]

U-Haul ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our GM of our U-Haul Moving and Storage of Hanover, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] an email with an apology for the trouble our truck caused and advised him she issued him a refund for $50 as an adjustment. The refund was issued to Mr. [redacted]’s [redacted] account and should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

According to the response from U-Haul, both of these actions below have already taken place yet I do not have the email or the refund.

1. An email with an apology for the trouble our truck caused advising me of a $50 refund to my credit card.

2. A $50 refund to my credit card.

Regards,

Business

Response:

May 29, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

Sandra Gardner, our President for our Rhode Island regional office, reviewed the recent information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted] explaining she confirmed the $50 refund was issued on May 23rd back to his [redacted] account but that it can take 5 business days to post on his credit card account. Ms. [redacted] also left her telephone number in case Mr. [redacted] had other concerns or wished to speak to her.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: My name is [redacted] I reserved a 14 foot U-haul truck on May 30th to be picked up at 6:45pm which was to reserved for 24 hrs. Upon getting to the location I find out that the truck reserved had already been booked back in May. At that time of pick - up I was stuck with a rental that according to the location had to be back by 7 am 05/31 as the truck was scheduled to be rented out. I never completed my move. For falsifying the original reservation I feel that U-haul should refund the entire charge of my rental otherwise I will be contacting the Attorney General's Office.Desired Settlement: Entire rental charge credited back to my account

Review: I had made a reservation with u-haul on monday 23 of june and allied my credit card to the reservation to rent a 10 ft truck reservation number 95624981 and sometime within the week u-haul down graded my reservation from a truck to a van which would not work with the things I had to move due to height. went to pick up truck on 6/28/14 and found out about the down grade they made without any knowledge of what was being hauled. call u-haul and they could not help me they stated that the reservation was not not valid because no credit card was used but yet they had a valid rental reservation for a van, u-haul also stated that they have no trucks available for rental currently and they could put me on a waiting list and if they came up with another truck since there was no 10 ft scheduled they would have to charge me more and I would have to pay for the extra milage from across town. This is total unprofessional and left in a bind with boxes stacked up all over the house and my home going on the market MondayDesired Settlement: I would like a formal apology, change in business practice that is more professional, and a voucher for a free 10 ft truck rental to use at a later date.

Business

Response:

July 3, 2014

Revdex.com ID#: 10110191

U-Haul Ref#: 634560

Thank you for your concern for our customer Mr. Knotts.

Mark Reinitz, our President for our Corpus Christi regional office, followed up on the information Mr. Knotts provided. He informed our office he spoke to Mr. Knotts and addressed his concerns. He offered his apology for the inconvenience Mr. Knotts experienced and went on to explain that the process failed from the beginning with our dealer not inputting the credit card when making the reservation. Mr. Reinitz found that our Field Manager had changed the reservation and thought our dealer was going to contact the customer and explain why this was done. He informed Mr. Knotts he would be taking care of his rental for the day and he should see the reimbursement on his credit card within the next 2-5 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: Had u haul install hitch, April 10th, 2014. June 13th engine check light came on. Took car to Nissan to find out what the problem was. They put car on the rack. Showed me the damage done by u haul using plastic ties to reattach the Vent Control Valve & Evap Canister, u haul removed these componets to install the hitch. U haul used the mounting brackets used to mount the VCV & EC. to mount the hitch. Nissan said to have u haul remove the hitch so Nissan could repair damage. U haul removed the hitch & still has it. I had asked u haul if they could take pictures of damages for me. They agreed to this. You can only see the damage with the parts hanging down. U haul gave me number to contact their insurance company to file a claim. I did call them to find out that they needed 2 estimates & pictures of damages. I called u haul to have them please send pictures to their insurance co. They said that they would. No pictures. I the meantime I am driving my car, not knowing if I'm doing further damage. I had called u hauls customer service to inform them of my problems. I informed them that I was a disabibilled vet. I could not drive just any vehicle since I'm missing my right leg. That was about three weeks ago. I can not afford to have car repaired or rent a car fitted with a left foot accelerator until the insurance compamy agrees to pay the claim. The estimated damage is $1, 168.46.

Product_Or_Service: U haul hitch installed

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have my car repaired. I would like to have a hich installed, not by incompetent installers so I can take my future bike to the park.

Business

Response:

July 16, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted]

[redacted], our GM of our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. He advised our office he has left numerous messages for Mr. [redacted] requesting a call back to discuss his concerns and reach a resolution. He hopes to hear back from him soon.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International