J.R.J. Tara Corporation

Review: I rented a 6x12 trailer from U-Haul from a [redacted] station in Asheville on oct 20th 2014 and returned it back to the same location the very next moring and some how this U-Haul retailer in charlotte said that this trailer was suppose to be brought and dopped at their lot in charlotte but I rented it forom Asheville and returned it in Asheville were I was supposed to. so what they done was unartherised charged my card 152.75 saying I returned it to the wrong lot but I rented this trailer from [redacted] and to renturn it to [redacted] and when I called them about it [redacted] said he would refund the money but has not been done yet so I tried to call him back and now all I can get is the run around.Desired Settlement: I would like my refund plus the instrest I have had to pay on the money while it has been on my card!

Business

Response:

Thank you for your concern for our customer Mr. [redacted].

Our records indicate refunds have been issued back to Mr. [redacted]’s [redacted] account as a resolution. A refund for $152.75 was issued on November 6th along with a refund for $42.13 issued on November 7th. Both refunds should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: On December 22 or 23, 2014; the U-Haul Moving and Storage at [redacted] located in [redacted] contacted my mother and disclosed to her how much I owed on my storage units. I attempted to discuss this disclosure matter with the [redacted] location manager and employees, but was placed on hold for twenty minutes without resolution. In fact, after being on hold for that length of time, I can to the conclusion no one wanted to discuss this matter and disconnected the call. I believe that my right to privacy was impaired/violated because this account is in my name and not my mothers'. My mother had no reason to know the status of my account nor how much was owed. My contact information is on file with the [redacted] office.Desired Settlement: U-Haul Moving & Storage to send me a written letter of apology and pay for my storage units for the next 6 - 12 months.

Business

Response:

January 8, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our President for our [redacted] Office followed up on the information [redacted] provided and asked that we relay his apology for the disatisfaction [redacted] experienced. He also asked that we relay his following message to [redacted]:

Dear [redacted], I received a copy of your correspondence to the Revdex.com. I'm sorry you are unhappy with U-Haul at this time. We value our customers and strive to always provide good service. I looked into the situation you wrote about. Here's what I found: Your rent was due on Dec 15th. A week earlier, on Dec 8th, we sent you an email reminding you of the due date and amount due. When the rent remained unpaid on Dec 19th, we emailed you a late notice and sent out a paper copy via [redacted]. We had not heard from you, so on Dec 21st, we attempted phone contact. Your agreement with us requires you to pay your rent on time, each month. Your due date is always the 15th. When you moved in, we asked you for an Alternate Contact person in the event we were unable to reach you and needed to. You provided us with the name and number for [redacted]. She was contacted and asked to let you know that your rent was now overdue and we needed payment or contact from you. This is our standard procedure when we are attempting to collect late rent. When I looked up your payment history I saw that you have been late several times since you moved in. In fact, you missed your October payment completely this year. We understand that things happen, but like any business we depend on our customers making timely rent payments, and/or contacting us if they are going to be late to see what arrangements may be made. There is no refund due to you and no free rental months coming. The rent on your units is now paid until January 15th. Our contract is month-to month and you are expected to make payment on or before that date if you want to remain in our Storage. We offer auto-pay on credit and debit cards and electronic check options to help make paying rent easier for you. Please contact the Manager, [redacted] at [redacted] with any questions or if you want to take advantage of these convenient options. Thank You. [redacted], President U-Haul Co. of [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: This is a u haul location. I rented u haul on November 15th 2014 and put 61 miles on it. I was charged for 167 miles. Over 100.00 overcharge. Business has not returned calls to me and has not refunded my money.Desired Settlement: DesiredSettlementID: Refund

I want to pay for what I used and not for a extra 106 miles that I did not use.

Business

Response:

March 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she sent Mr. [redacted] an email explaining she tried reaching him by phone but found his voice mail was not set up so she could not leave a message. She asked that he call her to discuss the mileage issue.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I am not a person who likes to complain. I always try to keep calm and lower my expectations regarding customer service at any place. After all, this is Northern VA and people cannot pay the bills doing one job so they are always under stress and cannot provide good customer service. That said, I have never been more disrespected at any facility as I was treated at U-Haul Falls Church on Saturday 04/26/2014.
It began when my girlfriend made the reservation. She reserved a dolly along with the truck; however, when we arrived for pick up they did not have the dolly. I did not even hear an apology. I understand that it is a Saturday and it is extremely busy for them. I overlooked that part and was ready to drive off to move to my new place.
The truck had graffiti all over the side, sure maybe it has been to a bad neighborhood, who cares? I am not buying the truck. I drove off and noticed that the truck does not shift very well. I am not a mechanic but it was bad. Well, they are busy and it is driving me from point A to point B so that's fine.
I arrived to the place and turned off the truck; bear in mind the truck was on when I drove it out of the lot. Fast forward, the truck is loaded. I try to start the car and it is not starting. We called the roadside assistance and were greeted by Lori (Sp?). She was not the type of a person who wanted to hear what you want to say, but whatever, help me and I am happy that you delivered. You can give me attitude I don't care but just do your job right. She gave me "the attitude" but she delivered. Fairfax Towing showed up about 60 minutes after. [redacted], a wonderful man who was working on his birthday that day, apologized profusely and stated that the battery was very old and we shouldn't even turn off the car again. He said U-Haul should not have provided us with this vehicle.
So, here I am an hour and 15 minutes after the fact trying to unload a truck and it is wasting gas like nothing else. I left it on the entire time we were unloading as per the mechanics instructions. I was livid because moving is stressful and I was not expecting that to happen on top.
I drove back to the store later and decided to fill the truck up with gas in the Citgo across from the U-Haul store on Broad Street just in case it does not start again. So I turned it off and was gambling but it is across the street. It worked, however I wasted so much money burning gas as the truck was on the entire time I was unloading the truck.
When I went back to the store, everyone seemed indifferent about the problem. In actuality they were rude. They told me it happens all the time and there is nothing I can do about it. Wow! "Making Moving Easier" was not applicable today. I don't know what U-Haul will do to make this right. But I don't expect them to even care.
Thank you for reminding how awful customer service can be!!!

Review: I reserved a 17' truck, appliance dolly, and utility dolly on June 8 (master order number [redacted]), a week in advance of my move date. The day before my move, I received a call from Uhaul stating I would be receiving none of the items I reserved. In order to rent the truck, I would need to drive 30 miles away to a different county and pick up the truck at a cheap motel on the side of the highway. When I called the new location to change the pick-up time since I now had to drive an extra 30 miles, I was made aware there were no dollies available at this location, even though my new email confirmation from Uhaul stated that all items I ordered were "scheduled and guaranteed" for pickup. I called back the Uhaul rep who changed my order and requested a location nearby where I could pick up dollies. She was unable to locate any dollies in my local area, even though Uhaul.com lists several rental locations nearby. My husband ended up picking up one dolly in his vehicle in Raleigh (approximately 90 miles away from our location) and the Uhaul store there set him up with a one-way rental and a drop off location near our new address. We thought this was finally the first time Uhaul had been helpful and professional throughout this entire process, until we loaded the dolly up in our own vehicle to return it and discovered the return location Uhaul had selected was closed the entire day as it was Sunday. I called ###-###-#### and explained our experience to a Uhaul customer service representative on June 23 at 11:22am. I was assured my complaint would be forwarded to the regional director and that I would be contacted promptly within 24-48 hours. It has been 13 days and I have heard from no one.Desired Settlement: I would like a full refund in the amount of $147.14 regarding contract #[redacted] and contract #[redacted]

Business

Response:

July 15, 2012

Thank you for your concern for our customer Mrs. [redacted].

[redacted], our Executive Assistant for the U-Haul Company of Central North Carolina, followed up on the information Mrs. [redacted] provided. She informed our office she left a message for Mrs. [redacted] advising her of a credit for $147.14 as requested back to her Visa account. The credit should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had a storage payment due so I called in to pay it over the phone. I came to find that I was at some point "I" was put on auto pay which I did NOT authorize. So in order to save myself an overdraft fee with that account I asked them to stop that payment & payed with a different account. After basically being called a liar several times & was hung up on (I called back & was told that, That too was "MY" fault) they told me it was all taken care of.. so 2 days later I'm out buying a few groceries for supper & my card is declined.. Humph!?? Turns out they DID charge BOTH accounts even though it was "taken care of"... So I call them u & speak with the manager & since she cant credit the dollar amount of the overdrafts she credits both payments back into BOTH accounts. GREAT!! AWESOME! Thank her for doing her best to make it right.. so I went out & spent a few dollars on supper that night, no big deal right? Turns out that @ some oint through the night U-Haul charges my account AGAIN, & I have another negative balance in my bank Plus ANOTHER over draft fee.. I called the manager up right away in morning (as far as I know she doesnt even check her comuters) tells me that this sinario is imossible, they have not charged my account, I need to have my bank call her.. Hey lady I'm sorry but when & how often has a bank statement ever lied to someone? NEVER! Thats when! So now I am waiting for my bank to open so they can call her. I'm sure miss manager will try telling my bank they are wrong as well... We shall see.. One other thing when we first called to get a quote for shipping a U-Box, we were quoted at a great rice $1200 from WI to AZ (we move ALOT & this is an excellent price) thats why we chose this method. called them u to let them know that we were ready for our ox the rice is now $2200. I ask why it so diffent from our original quote.. turns out thet need a credit card to hold that quote but we were not told this or anything of the sort at the time.. so movers beware, cover ALL angles ask?s!! &Desired Settlement: All I want is a COMPLETE refund for ALL charges to my accounts including overdraft fees & OTHER fees we were charged for by our banks.. we are returning/repeatative customers we deserve better treatment than this. I am not asking for this, but unless they go above & beyond THIS simple reconsiliation, they will NOT see our buisness ever again..Thank-you.

Business

Response:

December 11, 2012

Thank you for your concern for our customer Mrs. [redacted].

Ms. Penni Narlock, our Executive Assistant for the U-Haul Company of Western WI, followed up on the information Mrs. [redacted] provided. She sent Mrs. [redacted] the following email:

[redacted], I have received your complaint and I wanted to touch base with you to try to get this situation resolved for you. I reviewed your complaint and your storage U-Box account you have with us at our 522 W. Platte Dr. location. It is my understanding that your credit card was charged and caused you some inconvenience. I sincerely apologize for this misunderstanding, that location was under the impression that you wanted to be on our auto pay program which ensures timely payments for both your side and ours. The charges in question both have been refunded back to you but unfortunately when any business does a refund to a credit card it can take the customers bank 3-5 days in order for it to get applied to that persons account. I did speak with the manager at this location and she stated that she had a conference call with you and your bank on Dec 7th and your bank verified that you were only charged once on the Master Card. There are 2 credits on your storage account, one to your Master Card for $73.80 (your bank did state that the refund would be credited back to your account by Tuesday) and one to your Visa for $73.80 and then the manager did issue a VIP coupon for $73.80 to your account as compensation for your Dec rent. This gave you 1 month free rent which should of covered any overdraft fees you possibly occurred. As for the U-Box quote to Arizona, they can change all the time due to supply and demand just like any truck rental. The rate you were quoted on 12/3/12 was $2100 for 1 U-Box oneway to Arizona. Considering the 1 month free on the U-Box rent plus the 2 refunds back to your cards we feel this has more than covered your desired settlement. We do apologize for the inconvenience of all this but there will not be any additional amount refunded. Respectfully, Penni Narlock Executive Assistant U-Haul Co. Western Wisconsin

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I drove this location the week before and saw a big sign on the side of a small moving truck stating quotRent This Truck for $19.95 a Dayquot. I thought this is really cool. I have a load of trash to take to the dump and another full load to drop off at Goodwill. Instead of bothering a friend I can rent the truck for 1 day for 19.99 and add another $10 to $15 for gas and the whole day will cost me about $35.00 give or take. Yeah right, that is where the deceptive advertising or bait and switch depending on which term you prefer comes in. Now we add the following, none of which are printed on the big advertisement of course. First is the $43.61 for mileage (49 miles) which isnapost advertised. Then I find to insure the vehicle is another $14.00 which also is strangely missing from the ad as well. Add another $5.49 in tax of course and I am now up to $83.05. Add the $10 in gas and my planned $35.00 rental is now $93.05 or $58.05 more than advertised. I went ahead and completed the transaction but will never make this mistake again. I also left a small amount of dirt on the floor from the roots of a small pine I had pulled up, about the same amount of dirt you could leave from your boots on a muddy day. They hit me for a $25 cleaning charge of course and added another $1.75 in tax which raised my total to $110.80. Since it probably took a guy 10 minutes to clean the small mess my rental now works out to $150.00 an hour for cleaning, they must pay their employees really, really well!! I wDesired Settlement: I would like to be refunded for the amount above the $19.95 advertised. I understand the fuel is my end but the charges above the advertised $19.95 are unacceptable.

Business

Response:

January 15, 2013

Thank you for your concern for our customer Mr. [redacted]l.

Mr. Thomas Neill, our President for the U-Haul Company of NM, followed up on the information Mr. [redacted]l provided. He informed our office that they applied a charge for only one rental period and issued a refund for the balance of the charges. The refund for $89.46 was issued back to Mr. [redacted]l’s Visa account and should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: On March 19, 2013 my wife has made a reservation online for a truck to be picked up at Water Mart (Nepean) on Friday, March 22, 2013 at 4:00 PM. I picked up the truck on March 22, 2013 at 4:00 PM, provided my drivers licence and credit card. There was a problem starting the truck, the battery was almost drained, but the truck has started. An hour later I went to U-Haul storage at 2720 Queensview Dr, Ottawa, ON K2B1A5 to get a 24 hour access code to my belongings. I wanted to load the truck first with furniture home and then return to the storage to pick up the rest. Almost at 10.00 pm I finished loading the truck and was ready to go to pick up the rest, but the truck could not start because the battery was very low. I called the roadside assistance, the representative told me that she can not send anybody to help and that I should try to fix the problem myself. I had no other option but to call to the local taxi to ask for a boost. The driver gave me a receipt and the copy of which later has been provided to the rental location. The representative at roadside assistance said that all the expenses associated with this breakdown will be refunded back and that I should not be worried about rental time and can keep the truck as long as I need next day. The amount I have paid boosting is $ 25 CAD. The time when I arrived to the storage location was 1.00 am. The access code I have been provided earlier did not work (I am assuming that I has simply expired). I called again to the 24 hours assistance line, lady told me that she has tried to reach managers, etc.and she could not. I decided to continue with moving bacause all this time I had to pay movers who helped me to move. I finished moving at 4 am. At 7 am next morning I had to go again to the storage to pick up the rest. Note that I had to pay extra for mileage and gas. The truck was returned to rental location on March 23, 2013 at 11.00 am. The next day I have blocked my credit card until charges are disputed and I make sure that I will be charged the right amount. I called U-Haul customer service on March 27, 2013 (8 days ago) to discuss the situation and asked for the refund. CSR said that someone from the management will follow up the case and contact me ASAP. No one has called neither me, neither my wife. The estimated amount for that rental was $60 CAD. I was charged: $ 125.68 CAD + additional $25 CAD for boosting U-Haul Cr: 31758771 (Natallia Sabo) Contract number: 29160697 I was charged for 17' Truck (EL8352K) (2 days @ $29.95) = $59.90 instead od 29.95 for 1 day Mileage Charge (69.30 miles @ $1.11) = $76.92 - I had to drive almost twise more than expected because of the truck breakdown and inability to access the U-Haul storage Environmental Fee - $1.00 I was charged $60.06 at the time of pick up Tax - $17.92 Gas - $ 80 LATE PAYMENT SERVICE FEE -$30.00 The total amount I was charged: 185.74 Additional amount I have paid for the gas: $80 and boosting $25 Total amount spent: 290.74 I have tried to contact customer service several time to give me an update which they failed to do. The only conclusion I can make is that CSR have not been professionally trained. Will never use service again in the future. P.S. Moved from postal code: [redacted] to [redacted], total distance is 15 kms according to the google map.Desired Settlement: I want to company to: 1. Refund $ 29.95 charged extra for the second day of rental. Supposed to be charged for 1 day. CSR at roadside assistance advised that will not be charged for the second day. She has made a notice about this in the interaction management/tracking system. 2. $30 late fee. 3. $ 25 I have paid for boosting the truck (this is a responsibility of U-Haul to keep their truck in an appropriate condition) 4. Decrease the amount charged for mileage by half.

Business

Response:

April 8, 2013

Thank you for your concern for our customers Mr. and Mrs. [redacted].

Mr. Joe Gagliano, our Executive Assistant for the U-Haul Company of Western Quebec, followed up on the information Mr. [redacted] provided. He informed our office he contacted our collections department and had $33.84 deducted from the bill.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My family and I reserved a 6x12 enclosed U Haul trailer around April 24th,2013 at Tinley-Tee Tire Co. 2020 S Columbus Rd in Deming, NM. We reserved the trailer for May 3rd to move everything we own across the country to our new home in Selma, IN. U Haul called us two days before time to leave, 5/1/13, to tell us they didn't have an enclosed trailer for us!! They said all they had was an open 6x9 trailer or an enclosed 4x8 trailer. I was EXTREMELY upset, I knew we would have to leave behind a lot of our belongings, including our couch (which we did). I told them to give us the 6x9 and we would buy a tarp and ratchet straps and hope for the best. I was advised by the customer service agent that I would receive a discount, the trailer would only cost $218. We arrived at Tinley -Tee Tire Co. on 5/3/13 to pick up the open trailer, and I advised the attendant that waited on us that our rate was to be $218. He said okay and asked if we wanted insurance to which I replied "NO". We are disabled on a fixed income, we cannot afford insurance especially after having to spend money on a tarp and ratchet straps as well as gas for the trip. The attendant showed us the receipt we were to sign, which showed a charge of $314, and advised us we would not be charged the extra $96 once we returned the trailer to the Muncie location. He said it was preauthorized on my card, but would not be charged once we returned the trailer. So we signed the receipt then left with the trailer. When we arrived in Indiana, my husband returned the trailer to 2211 Martin Luther King, Jr. Boulevard in Muncie, IN. They told him that they didn't know what he was talking about, that we would be charged the full $314 ($337.55 with tax) with no money back. My husband became irate, the agent at the location gave him a customer service number to call, 800-528-0463. I spoke to a lady who apologized and advised me she would turn in my complaint to the area manager who would contact me within 72 hours. It has been 72 hours and no one has contacted me. I am VERY upset, we were counting on that $96 to buy food for my family in our new home. Now, not only did we lose many of our belongings, now we cannot buy food because this company has screwed us over in every way possible. All I'm asking for is the $96 back that I did NOT authorize to be taken from me!! I will NEVER use U Haul again as long as I live, this has been THE worst experience I've ever had with a company.Desired Settlement: I want the $96 returned to me that was promised by the attendant at Tinley-Tee, I'm not even asking for compensation for all of the items we had to leave behind due to this company's incompetence, I don't think this is unreasonable.

Business

Response:

May 14, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

A credit for the requested amount of $96 was issued back to [redacted]’s Master Card account, which should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

Review: I opted to use U-Haul's U-Box services for my move from St. Louis to Boston. I placed an order for 2 boxes, as they suggested, but I only needed one. I spent 40 minutes on the phone with the local representative on May 18th to make sure that this was understood, and that I would be charged the lesser amount for shipping. I checked my bank account on Friday, May 24th to discover that U-Haul overcharged my by $799, leaving me $26 in my bank account for a holiday weekend, and my last weekend in town with my friends and family. I spoke with local representatives on Friday, and they assured me that they would facilitate the refund that day. They did not. I spoke with them again today, May 28th, and they said that it was my and my banks problem now, and that they had done their jobs. I finally spoke with someone in national customer services after posting a complaint on their Facebook page, and they said that it would take 3-7 days to return my money. This leaves me with almost no money in my account days before I move across the country. I won't be able to pay my rent when I arrive. I had to put a hold on my life insurance payment. I won't even have the money in my account to pay the delivery fee to U-Haul for dropping off my box. Little to no sympathy or sorrow was expressed by U-Haul employees, and no solutions offered. In my opinion they owe my much more than the $799.

Product_Or_Service: MovingDesired Settlement: DesiredSettlementID: No settlement requested - for

I don't think anything else can be done, but I can't be the only person this happens to since they recommend everyone start with two boxes. These business practices hurt people who are already dealing with the many difficult and expensive issues involved in moving.

Review: I rented a 10' Uhaul truck and agreed to pay for the rental fee and mileage. After returning the rental truck my contract was modified.

My contract was modified to include a $5.00 fee for furniture pads. I never requested or used furniture pads. My credit card was fraudulently charged $5.00 + tax ($5.35 total) for the furniture pads. I never agreed to pay for furniture pads.Desired Settlement: I want $5.35 refunded to my credit card or a check sent to me.

Business

Response:

Thank you for your concern for our customer Ms. [redacted].Our records indicate credits for $5 and $1 were issued back to Ms. [redacted]’s [redacted] account on June 28th. The credits should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and am thankful that a resolution was reached. Unfortunately I had to go back to the Uhaul store and complain to the manager in order to get a credit. You should allow your customer service reps to process credits over the phone, especially when it is employee fault. I will definitely take this into consideration the next time that I choose to rent a vehicle.

Regards,

Review: Uhaul rented me a trailer with 2 dry rotted tires that blew out while driving causing us to almost wreck our car with our baby in it. When I called I was told that I made it a couple hundred miles and that it wasn't a big deal.Desired Settlement: I would like a refund for being rented dangerous, faulty equipment.

Business

Response:

July 9, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of NW OH, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Mr. [redacted] and they were able to reach an amicable resolution. She issued a refund for $100 as an adjustment on their rental along with a VIP Certificate for $50 that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.

In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We rented a truck from U-Haul on 8/31/13 (contract #[redacted]). They charged our debit card $75.98 on 9/3/13, then refunded it on 9/3/13 then proceeded to take it out again on 9/5/13 and to date it has never been put back on our card since 9/5/13. We were supposed to pay $103 for the truck. Then a 2nd charge went on our card in the amount of $133.16. This charge has been taken off and put back on at least half a dozen times. Most recently it was taken off the card on 9/13/13 (didn’t have it all weekend) and was put back on very late on 9/16/13 early 9/17/13. We assumed the problem has been fixed since we spent half the day on the phone trying to have it resolved.

On 9/17/13 I paid a few bills. Early morning (about 4amET) on 9/18/13 I checked our account and saw where U-Haul had once AGAIN taken out the $133.16. This time causing me to overdraw on 3 different charges. I had to take a loan out thru my back to avoid $108 in overdraft charges. The fee for this loan is $14.00. I have called so many people at U-Haul and have gotten nowhere. I have a 10 week old son who can’t wait for U-Haul to call me back when they feel like it. I live pay check to pay check and this double charge that I NEVER authorized is causing me to have to choose what bills get paid and which ones don’t.Desired Settlement: I want the $75.98 charge, the $133.16 charge and the $14.00 fee ($223.14 total) I am having to pay my bank to avoid overdraft charges refunded/paid and for them to leave my account alone. If they take to long to fix this problem then they will need to pay any late fees I end up getting on account I can't pay some bills because they have $223 of my money tied up.

Business

Response:

September 24, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name actually appears on the rental agreement.

Mr. [redacted] our President for the Southern AL regional office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and advised her of a refund for $232.14 back to their Visa account. The refund should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Uhaul charged me a fuel fill up service fee of 30.00 plus the cost of fuel for not refilling back to 11/16 vs. 9/16. I don't agree with it, but at least I was made aware of it upon picking up the truck. As a result, I'm not disputing the charge. On another point, Uhaul charged me a cleaning fee of 25.00 plus tax for not folding the moving pads. This was not disclosed to me upon signing the paperwork to rent the vehicle like the fuel disclosures were. The store claims that there is signage in the back of the truck, but I never saw it. If I was made aware of this up front, I would have complied or accepted the cleaning fee without filing a complaint.

Last but not least, I reserved a truck online. When I went to the location to pickup the truck, they could not accommodate my reservation because the customer they were expecting to return the truck had not returned it on time. After a long delay and throwing me severely behind schedule, the lady in the store asked me to go to another location which to me was a breach in the reservation guarantee listed below.

Uhaul reservation guarantee verbiage:

Your U-Haul reservation is guaranteed!

When you make a reservation, we guarantee to provide you with the equipment size, location, and pickup time as agreed.

Should you not receive the equipment size, location, and pickup time you agreed to, U-Haul will compensate you $50.Desired Settlement: I would like a billing adjustment for 75.57:

25.57 for the cleaning fee and tax

50.00 for not honoring my reservation

Business

Response:

November 3, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted] our Executive Assistant for our Central Alabama regional office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and advised of a refund as requested.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We rented a UHaul from Iowa City, Iowa on 09/28/2013. We originally were renting through another company but last minute they decided that they could not guarantee us our truck. We already had our house packed up and on the market, so we had to move by 10/01/2013. U-Haul quoted us almost double any other company and even the counter rep in Coralville, IA told us that it was the most expensive truck he had ever seen. I called the 1-800 number and they decreased the price a little because Budget was so much less. When we were called about the truck, the person on the phone kept saying how hard it was to get a truck and they had to go out of state for it. Esentially, it was our only choice.

The first mistake they made was renting us a tow dolly rather than a trailer for our vehicle. We ended up having to drive to another location to get that- and pay more money than quoted. Then, they forgot our appliance dolly despite charging us for it. The first thing we noticed upon having the truck at our house was how dirty it was. There was no way they cleaned it, and I spent my own time doing so. The windows were so filthy and full of hand and finger prints that I had to wash them, and there were cigarette butts all over the floor under the seats. I am sensitive to smoke and smells, and it made me sick having to be in that cab for 2 days smelling it. The driver side window trim was also missing so we had to drive with the sun visor covering it so that we could block the wind and loud sound. My husband actually temporarily lost hearing in his left ear because of it. It was literally so loud we had to yell just to talk to each other. They also lied about the gas milage. We were told about 10-12 mpg and peaked at 6 mpg. That crushed us because we budgeted our 2,000 mile trip and ended up spending double.

We had no choice but to keep the truck and drive it across the country, because it was made very clear to us that it was the only one available. We complained via phone and in person when turning it in. The issues were found and noted by the company, and we were told that we would be receiving a call regarding them. I got a call from "Robert" who is supposedly a field manager for U-Haul (number ###-###-####) a few days later. I called back immediately and had to leave a message with a receptionist. I left 4 more messages and even told him that I would file this complaint if he did not respond. Needless to say, it's been 6 months of me contacting him with no response so I am now forced to file.Desired Settlement: A full refund of $1948.79 and I will eat the ridiculous fuel costs I paid.

Business

Response:

February 19, 2014

Revdex.com ID# [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Our records indicate Ms. [redacted] originally filed a Customer Action Form with Customer Service on October 5, 2013 regarding her rental that took place on September 28, 2013. A message was left for her on October 8th requesting a return call. We have documented on November 4th that Ms. [redacted] has not been able to call back due to a hospital issue. Ms. [redacted] mentioned she has spent six months trying to reach our Field Manager, however, her rental was not even quite 5 months ago. [redacted], our Area Field Manager for our Iowa regional office, confirmed there were no needed repairs to the truck surrounding Ms. [redacted]’s rental, nor did we find any breakdown calls. He issued a refund for $200 due to the missing dolly and for the dirty truck she was given. The refund was issued back to her Visa account and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would first like to state that I can provide phone records of my calling and leaving messages. In fact, my first call back was the same day, and the one and only time that a message was left for me. The truck was absolutely faulty and whoever said that it was fine is just passing it off to the next over-paying customer. If you care to refund my money or issue me a credit, it can't be put back on my old card. I moved from Iowa to Oregon and that account was closed a while ago. Honestly, had it not been closed I would've disputed the charge rather than file a complaint. I would prefer a check to be mailed so that I can add it to my records.

Regards,

Business

Response:

February 28, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

Randy Bowlby, our Area Field Manager for our Iowa regional office, reviewed the recent information Ms. [redacted] provided. He advised our office he went ahead and put in for a check to be sent Ms. [redacted] as she requested since her account is closed. We checked with our Credit Card Processing Department and although they show the refund was processed to the account, it can take up to 2 weeks for the bank to send the credit back to U-Haul. If the credit is not sent back we will need to debit the same account since we are sending her a check. She should receive the check within the next 10 business days.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am very confused by your response. My account is and has been closed since November. How can you first off, credit a closed account. Secondly, how can you debit that same account? Am I waiting for you to get it back from the bank before the check is issued? If for some reason there's a delay or they don't refund it, will I get charged a NSF for the closed account? This doesn't sound right and I wish I would've been asked before the company did things to the closed account. I don't want to be held liable if the bank flags me because of all this.

Regards,

Review: I dropped 2 U-boxes at the Wilmington DE location on 4/26 and they were not shipped until 5/12.

I had to call multiple times to find out what was going on, and finally I was told that the "Gypsy Moth Form" had to be submitted in person instead of online. I had already submitted the form online the same day I received the order from U-Haul. Just in case I did it again online the day the boxes were dropped at the U-Haul location. I also printed out a copy and offered it to the movers hired through U-Haul and they said it was not necessary if I did it online.

I started calling on 5/6 after driving to California to my new home to find out the status of the orders and that's when I found out that the boxes had not shipped. I was told they did not receive a BOL and therefore the boxes couldn't be shipped. After many phone calls to many phone numbers, I figured out that the BOL was not issued because the Gypsy Moth form was missing from the order. I was told that the form for California specifically had to be submitted as a hardcopy. That same day, my wife who is still back in Delaware, drove to the location with the printed and signed form and turned it in. I called again and I was told that the form was being typed in the system from the hardcopy we provided. After a few more days and a few more calls, I got an email from the Phoenix office letting me know that they did not have the form, so we informed Morgan Smith that we had already turned in a written and signed form in Delaware and done the online form a couple of times.

We were finally told that the boxes were shipped on 5/12 and they should arrive by 5/22. The original arrival date was 5/10. I had requested vacations from work to be back online by 5/12 after receiving my things on 5/10. I am working sitting on a folding chair and sleeping on an inflatable mattress. It would have been okay for a couple of days, but I am looking at a couple of weeks more like this and it is not acceptable.

I registered a complaint with U-Haul and I got the manager from the Wilmington location calling me and letting me know that I should have never expected to get the boxes by 5/10 as the initial contract and emails informed me. He said that the boxes take 14 business days and not even from the day that they are dropped off at the location, but rather from the day they are picked up. He estimated that I will get the boxes on 5/22. I was initially told 10 days, but I cannot find it in writing. It happens that the boxes are picked up on Tuesdays at that location. So, somehow I should have known that or I should have been told that. The system estimated 5/10 which matches my calculations, but not the person I talked to in Delaware.

Drop off date: 4/26

+ 10 business days not counting Saturdays: 5/9

+ 14 business days not counting Saturdays: 5/15

+ 10 business days counting Saturdays: 5/8

+ 14 business days counting Saturdays: 5/13

So, as you can see even in the worst case scenario, I would have been working from the 12th to the 15th without my office furniture and bed. At this point, I cannot even get anybody at U-Haul to tell me where the boxes are or when they are going to arrive. I am not that young anymore, so sleeping on an inflatable mattress starting to have health consequences and working without my ergonomic chair for 8 or 10 hours per day does too. I have also been eating out because I don't have my kitchen equipment.

I had already made the initial deposits for the moving when I ordered in 3/30. Then, I paid a deposit for each UBox contracted. When the shipment was made, I was automatically -and without being asked- charged the full amount of the transaction on the credit card they had online. I was lucky to have sufficient funds on that account, since it was not the one I intended to use for the final payment.

After many more phone calls, I have registered a complaint with U-Haul, but I have not been contacted yet with the outcome of the complaint or an estimated arrival date. I called to let them know that, so a new complaint was registered and I was promised again to be contacted and informed of the status of my order. I am registering this complaint because I have lost hope of getting accurate information from U-Haul at this point.Desired Settlement: Since this is not the service I contracted, I expect to get an adjustment on the total amount paid or a complete reimbursement. If I would have know that it would take this long, I would have rather give the business to another company and avoid all the hardship caused by U-Haul. I could have also hired a cheaper moving service that could have taken this long or have the low-level service I have received so far.

Business

Response:

May 19, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our South Philadelphia regional office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and discussed the delivery of the U-Boxes and a refund.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am communicating with [redacted] as stated in the previous email, but we have not reached a resolution yet. I will send an update as soon as I see any concrete evidence of the resolution proposed by U-Haul regarding this issue. So far I heard that U-Haul intents to refund 20% of the paid amount. I want to wait until that materializes or it's presented to me in writing before closing the complaint.

Regards,

Business

Response:

May 29, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our President for our South Philadelphia regional office, reviewed the information Mr. [redacted] provided and informed our office he spoke to Mr. [redacted] recently and advised him of a refund as an adjustment on his move.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Review: My in-laws had purchased a Class III receiver along w/installation for their car. Initially they were told there were no Class III receivers in stock & one would be ordered. A week later they got a call that it was in & an appointment was made to have it installed last Saturday 6/7. Not knowing the difference in receiver sizes, they paid & left assuming that a Class III receiver was installed. With inspection from my husband, it was found out that really a Class II receiver was installed on their vehicle, which is only 1 1/4" & we need a 2" receiver. My father in law, [redacted], called U-Haul about this issue last Thursday (6/12) & spoke to a girl at the call center (he, unfortunately, did not get her name). He explained to her that the Cargo rack they purchased for the car needs a 2" Class III receiver & that's not what was installed. She was in-excusably rude to him over the phone & repeatedly told him that he didn't know what he was talking about, receiver size didn't matter - only weight mattered. As frustrating as this was to him, she rudely hung up the phone on him abruptly when he kept trying to explain that the cargo rack will only fit into a Class III receiver. Great customer service! I decided to call back for him about 20 minutes later to re-explain the situation, since he was shook up from their previous conversation & obviously the CSR he talked to was lacking key parts of the problem. I spoke to a different CSR who assured me that he was going to give the location a message & they would get back to me by the end of the day. I didn't hear anything Thurs, Fri, Sat or Sun. I again called back on Mon (6/16) & spoke to another CSR - who in turn apologized that I never received a call back last week and assured me that the General Manager at [redacted] would promptly get back to me within 30-60 minutes. He never responded. Called Tues, spoke to CSR (Margo), who again took message and said I'd hear back and I still have NOT. 3 different attempts have been made to fix problem, all failed.Desired Settlement: Want incorrect Class II receiver removed and correct Class III receiver installed at no extra charge, since this was initially U-Hauls mistake.

Business

Response:

June 25, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Northeastern Pennsylvania regional office, followed up on the information Mr. [redacted] provided. He informed our office there seemed to be a communication error and he did contact Mr. [redacted] to discuss his concerns. Mr. [redacted] offered his apology and explained he is having a Class III hitch ordered and installed for Mr. [redacted] at no additional cost.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: HelloUpon returning the truck to the U-haul place I found out I was only to fill the fuel tank half full, but I filled it all the way full, costing me $75 extra dollars. I was never told of this before renting the truck or any other time I spoke to the owner. Not to mention they lost my reservation for the truck. This Uhaul place has no scruples!! I asked for my money back for the gas I put in. The owner promised to call me after speaking with their regional director but he never did. Please help me get a refund for the $75 dollars of gas I put in. Thank you.[redacted]

Product_Or_Service: Uhaul Truck RentalDesired Settlement: DesiredSettlementID: Refund

Please help me get a refund for the $75 dollars of gas I put in. Thank you[redacted]

Business

Response:

August 25, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our Executive Assistant for our [redacted] Regional Office followed up on the information [redacted] provided and advised our office [redacted] was contacted. Please be advised that our fuel policy is listed on the Rental Contract [redacted] signed and states we do not reimburse for extra fuel put in the truck. A refund, however, for the full amount of the rental, or $67.27, was issued back to [redacted]’s [redacted] account as an adjustment on her rental.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went online to reserve a U-Haul truck 5 days in advance. U-Haul calls within five minutes and says their nearest truck is 15 to 20 miles from my location, this could add $30.00 to $40.00 to my bill. I declined this offer. I drive past many U-Haul truck lots daily, some within 5 miles, these lots almost always have trucks on them trucks of different sizes. U-Haul is telling its customers they don't have trucks close to their location in order to increase driven mileage and to ramp up the rental cost. This is a scam perpetrated on the unaware consumer and should be brought to light, complained about and hopefully make U-Haul a honest company. The following is posted on the U-Haul checkout page,, $50 reservation guarantee When you make a reservation, we guarantee to provide you with the equipment size, location, and pick up time as agreed. Should you not receive the equipment size, location, and pick up time you agreed to, U-Haul will compensate you $50.Desired Settlement: compensation of $50 as stated by U-Haul

Business

Response:

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Northern Indiana and South Cook Counties Regional Office, followed up on the information Ms. [redacted] provided. She informed our office they have made attempts to contact Ms. [redacted] but have not received a return call. She did go ahead and issue a refund for the $50 Reservation Guarantee Fee back to Ms. [redacted]’s [redacted] account. The refund should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I would like to thank you for the action you have taken and I sincerely hope any future business with your company will result with complete sucess.

Regards,

Review: I rented a trailer for a one way move from BC to Alberta. after receiving the trailer, and being told it was in perfect condition and had been thouroughly checked out I noticed it was riding really hard, I took it to a service station to check the tires. we discovered that every single tire was grossly overinflated by over 100 psi, the tires are to have 32 psi, these all had over 130psi. I called the business I rented the trailer from. I was told this was the only trailer available, and as I had bought the roadside assistance insurance I would be fine if a tire went ,as roadside would come and replace the tire.

A tire did blow. we contacted haul at 11am. no one showed up until 330 pm.. we were only 20 miles from a major city which was also our destination. after being stranded for hours a repairman finally showed up. this young man had no idea how to use the jack, and therefore asked to use mine. I started to jack up the trailer with my jack as this person tried and could not figure out how to use my jack either. I then looked at his jack, it worked perfectly, so I taught this man how to use his own jack. Then he did not know how to hook up the air hose to the compressor. I taught him how to do this...he then needed me to install the new tire as he did not have the strength to lift it up himself.I basically did the whole tire change. Meanwhile nearly another hour and one half has passed.Due to these hours spent stranded on the road I missed being at work. I informed the agent when I first contacted haul at 11 am, that I had to be at the storage facility by a certain time as they are closed Sunday's and an agent was coming especially to meet us, I also informed the agent that I had yet to drive to Ft. St. John for work. I am a paramedic. I paid this roadside insurance fee only to have to do the work myself and use my own equipment. I have another trailer reserved for the end of this month, I contacted u haul customer service and opened a customer objection, I specifically requested a monetary refund for the first rental or that the next rental be free as a reimbursement for all the inconvenience, lost wages,and my labor. we did take photographs of the trailers tires, clearly showing the gross negligence of over inflation . contrary to the large warning labels cautioning this very thing as it will cause tires to explode. someone could have been killed..I am not seeking lost wages. it has been over 1 week since we both contacted u haul by email writing,and by phone...to date no one is responding or offering any compensation...our hope is that haul will prove to be a customer service based entity and look after their customersDesired Settlement: billing adjustment and a free rental or a discounted rental for the trailer reserved for jan 27-28 2015

Business

Response:

January 26, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Area Field Manager for our British Columbia Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:

Good morning Mr [redacted], As I stated in my last E-mail I was waiting to hear from all parties concerned as it does take some time to receive info from others as most of us work on the road. My resoulution to this situation is that You will be getting 25% of your rental returned to your credit card and refunded your hotel stay in which I will need the original receipt with contract # , the refrence id # and your address in which we will send you a cheque for that amount. In regards to your next rental I will be sending a vip of 75.00 to your email address which will be there in a few minutes after you receive this. Sincerely [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

U haul has refunded us 85$ and sent us a 75$ coupon. Although appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately 700$ with both rentals. I lost over 300$ in wages. we were stranded for almost 5 hours. PLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflated. We do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow out. it was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us..

Regards,