JSR Limited

[redacted] and Revdex.com of Western VA,Please see the attachment for explanationIt states the following:The $payment for rent was collected and applied to the account This did not affect your security deposit refund in any way You can see this highlighted on the transaction listingThe total of the remaining bills and the final refund is $400, equal to your initial deposit amountAfter review of the Move In Inspection sheet, I am willing to refund the $paint charge and $cost of paint I still believe you owe this amount, but am willing to refund this if it will alleviate this situation The carpet cleaning, cleaning, and repair charges will stand for the reasons mentioned previously The signed lease agreement states that NO pets are allowed, unless there is a deposit paid and pet addendum filled out and kept on file Pets ARE allowed at the property, as you state, but there are requirements in order for them to be there.Please let me know if this will resolve the complaint, and I will issue a check for painting and cost of paint directly to ***.Thanks,Paul Riner

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I previously filed a complaint ( [redacted] ) and did not add a key pointSo since I could not add to it my assumption is I have to file a new complaintWhen I rented from Riner Rentals- I asked an several occasions to have to water issue in the basement taken care ofThis was causing mold and dampness throughout the houseEvery time it rained the basement flooded and held the water for days afterwardsTheir repairman did come to look at the problem but it was never fixedI was told by repair that the problem was a big one and would require a lot of time and money to fix as the basement would need to be basically redone completelyWasher and dryer had to be put up on cement blocks so the water would not damage themAlways water standing to the entrance of the basement-the drains were blocked from years of not being taken care ofSo the rain would pool there for daysAgain causing more dampness and more of a mold issueI know Riner was aware of this issue as I complained more than one time, and when I moved in the blocks for the washer and dryer were already thereAll I want is for Riner to stop charging me for rent on the property as I moved out the first weekend of September I can not live in a property that has mold and dampness all the timeThey can keep my deposit I just want to be done with the slum lords Regards, [redacted]

Revdex.com of Western Virginia,My financial manager, ***, spoke with [redacted] on Friday at length [redacted] explained to her that the check was in the mail The $will be in the mail this week, as it is coming from another account, and could only be sent following the security deposit return This was all explained, and [redacted] and [redacted] discussed the details, as well as double-checked the forwarding address to ensure it was correct.As far as I know, everyone is on the same page and the money is on the way, as previously agreed upon.Thanks,Paul Riner, Riner Rentals

[redacted] and Revdex.com of Western VA,I have received and reviewed Mr [redacted] complaint concerning his deposit from [redacted] during his tenancy last year.The itemized list of deductions are as follows: Pro-rated rent due: $ Touch Up Painting Charge: $ Cost of Paint: $ Unit prep and repairs: $ Carpet Cleaning: $(taken automatically per signed lease agreement) Cleaning charge: $140.00There was extensive cat hair left everywhere in the apartment, and damage from the cat or cats that were there This was an UNAUTHORIZED pet Upon showing the unit, one of my property managers noted a litter box As evidenced by the pictures, there was cleaning to be done throughout, but especially in the bathroom and one bedroom where there were bugs and dirt in one corner of the room.The touch paint was needed because the holes in the walls exceeded the amount allowed in the lease agreement, and they were not spackled or painted There were also black marks on the wall where it looks like the bed had been set up.The repairs needed included a broken sink stopper in the bathroom.Carpet cleaning is a charge that is taken from the security deposit in all leases, and can be found in both the lease agreement and the Rules and Regulations agreement (also a part of the lease).Mr [redacted] lease agreement was to end at the end of August When he requested that we attempt to find someone who could move in earlier, we were able to do so (again, at his request) The pro-rated rent is for the partial month he owed before moving out, as agreed to in an "Early Turn Addendum" in the amount of $130.00.I am also attaching pictures for your review Please let me know if you have any further questions concerning this issue.Thanks,Paul Riner

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding the pro-rated rent charge for August: I paid this rent via separate check (of which my bank can provide proof), so this amount should not have also been deducted from my deposit.2, 3, & Regarding the painting and "repairs": The unit had not been painted between my tenancy and that of the previous tenant, so I cannot be held accountable for this repainting of marks which were already there, and which is made note of on my mochecklist, signed by a representative of Riner Rentals, attached below for reviewRegarding carpet cleaning: I do not object to a carpet cleaning charge, but it is stated in my lease as 95$, not 106$Regarding cleaning charge: As also evidenced on the attached mochecklist, the apartment was very dirty when I moved in and was not cleaned by the company, but by me I also spent two days cleaning the apartment before moving, and the photos of some cat hair on the carpet (covered by the carpet-cleaning charge), or the lime ring in the toilet bowl (present when I moved in and caused by the hard water in the apartment), do not necessitate any "cleaning charge", let alone one of 140$.Additionally, this was NOT an unauthorized pet The reason I chose this apartment was the pet policy, which I discussed with [redacted] in the office extensively before signing my lease I even remember asking her about other apartments advertised, but she was quick to say which ones "absolutely" did not allow pets If she is an honest person she can confirm this conversation If any "bugs" were to be found in the apartment, they were in a part of the apartment unused by me (this is a shared-entry unit) and were not noticed by me any time during my stay Their presence, though, if true, should speak more to the landlord's pest-control responsibility than to the refunding of my security deposit.Let me reiterate, this apartment was filthy and damaged upon my moving in, as can be proven by the attached mochecklist (signed by a company representative) It was turned back over to them in much better condition than when it was taken, and the landlord has no legal basis for withholding the refund of my deposit If this complaint cannot be resolved through this Revdex.com complaint forum then I will have to look into other means of reclaiming this money which is unlawfully being withheld from me Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Here is a copy of the cashed rent check, made out to Riner Rentals and specifying that it is for the final rent payment in the memo line, taken from my bank statement showing a debit for this check I do not accept responsibility for any painting or repairs which were the result of the previous tenant A look at my mochecklist, signed by a Riner Rentals office representative, will show that this apartment was dirty, damaged, and in need of painting when I moved in You have this checklist in your records, I'm sure, and one was attached to my last response for your reference Regarding the pet lease, I had assumed that since I had made it very clear to the office when I negotiated the lease that I did indeed have a pet, any paperwork necessary for the pet would have been given to me by the staff I cannot be responsible for the negligence of your staff in this matter (just one of many examples of their carelessness and negligence that I have had to deal with since day one) Regards, [redacted]

Revdex.com of Western VA, I have reviewed and read the complaint filed by Ms [redacted] Please see our responses below and in the attachments Please see attached completed work orders that correspond with the complaints Ms [redacted] has made Each was dealt with in a timely manner, and you can see the contractor’s notes for each item also on the completed maintenance order form The furance issue Ms [redacted] references is also included On this occasion, we had someone out the same night to address the situation, and they completed the repair the next morning We also addressed her follow up concerns as outlined in the attached documents Ms [redacted] was a tenant at the address for years She recently (JULY 1, 2017) renewed her lease for another year At this time, she made no mention of conditions in the property that were adverse to her remaining there, nor did she file any maintenance requests or complaints for us to address on her behalf She simply turned her keys in, told us that she had moved out, and told us she did not expect to be charged No notice, no attempt at resolving any issues (which we were not made aware of) During her tenancy, we were very patient with Ms [redacted] , as she was routinely late with rent Since the start of her lease in 2014, Ms [redacted] has been late with rent during TWENTY THREE months, sometimes weeks late We have worked with her to get this amount paid, and have allowed her an opportunity to get caught up when behind, but the situation never improved Her last late payment was July AND August of In light of this, there is still a balance of $on the account, as well as September's rent (due on the 1st, late on the 5th) and a late fee for a total of $currently owed on the accountMs [redacted] admits that she is breaking the lease without any opportunity to address any concerns she might have She simply turned the keys in and told us she was gone and didn't expect to be billed anymore No notice No complaint about any items not already addressed in the attached completed work orders The house has not been treated well Upon inspection earlier, my property managers were unable to access many parts of the house because of the amount of personal belongings stacked inside After Ms [redacted] returned her keys, we did a visual inspection of the house and determined that the dog smell is overwhelming, and that the dogs have urinated on the carpet in most rooms in the house Pictures of this specific item, as well as the general uncleanliness in the house are also attached for review This included writing in marker on the bathtub and surround, very large amounts of dog hair and damage where her dogs scratched through the paint and into the wood trim, and trash left all aroundIn light of these facts, Ms [redacted] will not be released from her lease agreement No notice was given, all maintenance requests were addressed as noted in the attachments, and a recent renewal (July 1, 2017) was just signed without any comment or notice of any issues in the house There also remains the outstanding balance as outlined above Please let me know if you have further questions or information I can provide; I am happy to do so at any timeSincerely, Paul Riner, Owner, Riner Rentals

Dear Revdex.com of Western VA, While I understand the concerns of Ms***, carpet cleaning, and the cost of it, are outlined in the lease agreement In the section entitled "Vacating Checklist", it states clearly that upon move out, all carpets will be professionally cleaned and the cost
shall be borne by the tenant(s) in the property We are happy to provide the invoice for this charge to Ms***, but note that the fee to clean carpets in contained in her lease agreement that was signed by both parties.Please let me know if I can provide any more information to clarify this point of contention.Thanks, Paul RinerRiner Rentals

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not think this offer is a fair solution I object to the separate charges for "cleaning" and "carpet cleaning", as I know there was nothing in that apartment to clean when I moved out except for the carpets I also object to the charge for "repairs", which is to cover repairs for things that were already damaged when I moved in Again, I will state that no cleaning, painting, or repairs were done between the moving out of the previous tenant and me moving in
Regards,
*** ***

Revdex.com of Western Virginia, The issue in the basement was addressed by the owner Again, the tenant just recently renewed the lease for a fifth year If she was unhappy with the property, the correct time to vacate the lease was at the renewal date Now that she signed a renewal, in possession of the property, we are simply asking that she pay rent until we can re-rent the property since it has been vacated mid-lease and without an opportunity to show Because of the damage caused by the tenant, work must be done simply to re-list the property, as the state it is in now with repairs and cleaning needed prohibit us from doing so until complete.Please see previous invoices as well as pictures to support this claim.Sincerely,Paul Riner, Riner Rentals

*** and Revdex.com of Western Virginia,Please see my responses below: If *** will provide a copy of the check used to make this payment, then we can discuss the pro-rated rent We do not see this in our records, per the document we sent in the first email.2,3,4: I see ***'s response to the painting charges, but nothing concerning the repairs that needed to be made I will review his move in inspection sheet to determine if any painting still remains his responsibility I will assume that he understands that the other items are his responsibility as noted There is not a specific price notated with carpet cleaning; instead, it is at market price This can be found in the signed lease agreement and in the "Vacating Checklist" which does not give a specific price for this service *** never signed a pet addendum NO paid a pet deposit, both of which are required, even when a pet is allowed on the premises His signed lease states that pets are NOT allowed without these items, but they were never completed I think that you will agree by the pictures of the cat hair throughout the apartment, as well as the uncleanliness on other floors, bathrooms, and areas of the apartment that the $cleaning charge is certainly justified as provided previously.Thank you again for your time,Paul RinerRiner Rentals

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree on this cleaning after contacting a carpet retailer and them stating that type of carpet has a life expectancyI also contacted town of *** ** and found out the carpet was installed in the year putting the carpet at yearsI should not have to pay to clean an out of date carpet
Regards,
*** *** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
- I was not at the property for five years It was three2- No one ever addressed or fixed the problem of the water in the basement Which caused the mold and the fungus Even the washer and dryer were on blocks because the water was always in the basement I was told by their repairmen that Riner would not be fixing the basement as it would cost too much money3- I asked for a short term or month to month lease because I was so unhappy at the property But was told I had to sign a full lease or get out4- Myself and my granddaughter have been sick with issues related to the mold and fungus on the walls in the bedrooms and the basement I have pictures of that if you would like to see them- I just want to leave this experience behind me- take my deposit money and move on.6- The house is falling down and needs to be bulldozed not rented again *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,I am happy to explain the charges received by the previous tenants and complainant $cleaning charge was based upon pictures taken showing that there were some walls, a shower floor, a stove vent, top, and inside, and floors in the townhouse that needed to be cleaned The
$PREP charge included a broken mini blind that needed to be replaced, and some vertical hanging blinds on the backdoor that needed to be replacedIt also included the hauling away of items left by the tenant in and around the property, including the back deck.Please let me know if you have further questions about the charges I am happy to provide pictures or a copy of the invoices if needed.Thanks,*** RinerRiner Rentals

Revdex.com of Western VA, Upon notification of the leak, we responded by sending the plumbers that Mr*** references Upon arrival, they discovered that the fire department had already been in the unit, and had discovered that there was a leak from the upstairs apartment They worked to
find the leak They did not want to assume that it was coming from the dishwasher above, but rather investigated to determine that it was in fact from the unit above and that it was something that could be addressed on a permanent basis They ACTUALLY found that it was not coming from the dishwasher directly above, as the fire department had thought, but rather a neighboring apartment's dishwasher The hole that was cut in the drywall was only large enough for the plumber to fit his head through (ftx ft.) to determine what to do Before cutting the hole, the plumber tried to do everything possible to avoid doing so, based upon the inconvenience it would cause In reference to the sheet, the plumbers asked if there was an old throw or towel or sheet that could be put down to contain any small amount of debris that might come down while cutting the hole The tenant gave them a blanket that he said "needed to be washed anyway" which they took and used accordingly.Based upon the response from the tenant, we determined that we needed to fix the hole ASAP We did send our contractor, after speaking with the plumber, to patch and repair the hole.The building that this occurred in is a four-level building Leaks that occur must be dealt with quickly so as to avoid the spread of any further damage While I am sorry this inconvenienced the tenant, it was necessary, and my office worked hard to ensure that the time frame of the effects of the leak and the repairs that needed to be made were completed ASAP after learning of the issue.If there are further issues from the instance that need to be addressed, we are happy to address them, but after repair of the ceiling, we were unaware of anything further Again, we worked to address and resolve the situation as quickly as possible, as stated by the tenant (we arrived same night, worked to locate and fix the problem, and followed up with a contractor the next day to patch the hole that had to be cut) The plumber did say that there was not much collateral dust or drywall that came down, and that they were very careful to cut, remove, and hand down all drywall so as to contain any dust as best as possible The plumber also let our office know that the tenant complained throughout the repair night that he was going to get a month's rent out of this problem and that "he had the pull to get it".We believe that we followed company policy in addressing the issue and that it has been resolved I would be happy to speak with the tenant if he wishes to do sdo, but I have not had the opportunity to do so before receiving this complaint.Thanks for your time, and please let me know if I can provide any other information for you to resolve this issue and complaint.Paul Riner, OwnerRiner Rentals

Revdex.com of Western VA and ***,We have received your complaint and have taken the following steps to address the issues you outline: We met in person this morning with the property owner, who handles their own maintenance work They assured us that they would address the issues on the list
(some of it may already be done) The owner asked that the tenants set up natural gas service He believes that this may be the issue with the furnace, as it is trying to set at a temperature, but is unable to do so because there is not gas to drive the temperature I was the person who personally went to the address to fix the lock that was broken The key had turned but gotten stuck in the lock, and we were able to get it taken care of and back onto the house the same day The owner of the property has a contractual agreement with Riner Rentals that states they will do all maintenance work on their own, without Riner Rentals sending any contractors to their properties We must honor this agreement with them, but have sent, re-sent, and followed up with the owner concerning *** and his roommates' concerns each time they have followed up We have also met twice now in person with the property owner to ensure that they are aware that the issues still persist.I hope that after today's meeting, the issues in question, except for the set up of gas service which the owner hopes will solve the furnace issues, have been or are currently being taken care of for the tenants.Thanks,Paul RinerRiner Rentals

I am disappointed to see that MrRiner's response fails to address the unacceptable condition of the unit when I moved in in 2015, which is what I have repeatedly questioned throughout this entire processRegardless, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have yet to see any photo evidence of the cleaning/painting that they claim to have done before moving in in 2015, despite being told by *** *** that these photos exist and that she would send them to meI also must argue that I did, in fact, address that I willingly moved out before the end of my lease date, as I stated how I only did so at the request of the subleasee*** *** had already signed a lease to live in my room the following year, and since she had Maymester classes starting on 05/15, she requested that I move out of my room early so that she could move in before classes startedIn addition, I also addressed how the painting was only requested by *** because I could not complete it myself before moving out due to RR staff's shockingly poor communication/common senseThis was a decision that *** and I discussed before *** contacted RR for the paint request, because I wanted her to enter the room in a better condition than I did in 2015. Despite MrRiner's disregard for my requests concerning the condition of our unit in 2015, I find his offer of $for the paint job to be a decent compromiseI did wish for *** to live in the unit with an acceptable condition, but, considering the circumstances of the staff's repeated failures throughout my entire experience, RR's charge of $was unacceptable. My only concern now, that MrRiner also failed to address in his last response, is the location of the security depositIn his 08/response, MrRiner described what seemed like RR had already processed and mailed out my security deposit prior to the end of my lease date, 07/I responded by asking if this were true, because almost four weeks have passed and I have not received any mail from RR at my new address (*** *** *** *** ** ***, which RR has on record)Going forward, I'd like MrRiner to explain whether or not they actually have mailed it out, and, if so, how to solve the issue of it never appearing at my houseAdditionally, if it has been processed, how/when will I receive the $refund that was agreed upon in our resolution.Finally, I'd like to thank the Revdex.com for giving me this opportunity to actually communicate with Riner Rentals and air my grievancesAfter months of failed communication with RR staff, the Revdex.com provided me with the platform to warn future customers, and also finally receive any sort of response/solution with the company.
Best Regards,
*** ***

Revdex.com of Western Virginia,My financial manager, [redacted], spoke with [redacted] on Friday at length.  [redacted] explained to her that the check was in the mail.  The $60 will be in the mail this week, as it is coming from another account, and could only be sent following the security deposit return.  This was all explained, and [redacted] and [redacted] discussed the details, as well as double-checked the forwarding address to ensure it was correct.As far as I know, everyone is on the same page and the money is on the way, as previously agreed upon.Thanks,Paul Riner, Riner Rentals