JSR Limited

Revdex.com of Western VA, I have reviewed and read the complaint filed by Ms. [redacted].  Please see our responses below and in the attachments. 1.    Please see attached completed work orders that correspond with the complaints Ms. [redacted] has made.  Each was dealt with in...

a timely manner, and you can see the contractor’s notes for each item also on the completed maintenance order form. 2.    The furance issue Ms. [redacted] references is also included.  On this occasion, we had someone out the same night to address the situation, and they completed the repair the next morning.  We also addressed her follow up concerns as outlined in the attached documents. 3.    Ms. [redacted] was a tenant at the address for 4 years.  She recently (JULY 1, 2017) renewed her lease for another year.  At this time, she made no mention of conditions in the property that were adverse to her remaining there, nor did she file any maintenance requests or complaints for us to address on her behalf.  She simply turned her keys in, told us that she had moved out, and told us she did not expect to be charged.  No notice, no attempt at resolving any issues (which we were not made aware of). 4.    During her tenancy, we were very patient with Ms. [redacted], as she was routinely late with rent.  Since the start of her lease in 2014, Ms. [redacted] has been late with rent during TWENTY THREE months, sometimes weeks late.  We have worked with her to get this amount paid, and have allowed her an opportunity to get caught up when behind, but the situation never improved.  Her last late payment was July AND August of 2017. In light of this, there is still a balance of $162.50 on the account, as well as September's rent (due on the 1st, late on the 5th) and a late fee for a total of $1031.50 currently owed on the account. 5. Ms. [redacted] admits that she is breaking the lease without any opportunity to address any concerns she might have.  She simply turned the keys in and told us she was gone and didn't expect to be billed anymore.  No notice.  No complaint about any items not already addressed in the attached completed work orders. 6.  The house has not been treated well.  Upon inspection earlier, my property managers were unable to access many parts of the house because of the amount of personal belongings stacked inside.  After Ms. [redacted] returned her keys, we did a visual inspection of the house and determined that the dog smell is overwhelming, and that the dogs have urinated on the carpet in most rooms in the house.  Pictures of this specific item, as well as the general uncleanliness in the house are also attached for review.  This included writing in marker on the bathtub and surround, very large amounts of dog hair and damage where her dogs scratched through the paint and into the wood trim, and trash left all around. In light of these facts, Ms. [redacted] will not be released from her lease agreement.  No notice was given, all maintenance requests were addressed as noted in the attachments, and a recent renewal (July 1, 2017) was just signed without any comment or notice of any issues in the house.  There also remains the outstanding balance as outlined above.  Please let me know if you have further questions or information I can provide; I am happy to do so at any time. Sincerely, Paul Riner, Owner, Riner Rentals

To Whom it may concern,I have read and reviewed the compliant filed by one of our previous tenants at [redacted].There are a few items that the complainant has left out, that I would like to add to the conversation.[redacted] was in a lease that was scheduled to...

end July 25, 2017.  This meant that she was responsible for the lease until that time.  [redacted] then contacted us in early May to let us know that a friend of hers, [redacted], was subleasing from her and would be taking over the lease.  Because of this, we were unable to do a complete turnover of her room, which the lease states will include carpet cleaning (always taken from deposit), cleaning, repairs, and maintenance as needed.  This was frustrating because we were UNABLE to do a walk through of the room since Ms. [redacted] chose to move someone else in prior to her lease end date.  We would not have done ANY other work in the room at that point, except that her sub leaser, [redacted], REQUESTED specifically that the walls be painted because of the condition that they were in.  We obliged, charging $125 for the painting of Ms. [redacted]'s room at her expense, but only because it was requested by the tenant she moved into the room 2 months before her lease end date.  Here is Ms. [redacted]'s email outlining this item:    Hi [redacted],This is [redacted]. I am emailing you to officially request that my lease for [redacted] be taken over by [redacted] is currently subleasing from me, but we would like to switch this to a lease takeover instead.Please let me know if there’s any other information needed from me concerning this matter.Thanks so much,[redacted] was made aware of these charges by [redacted], my financial manager as outlined in the below email to Ms. [redacted]: On Jun 19, 2017, at 12:41 PM, [redacted] wrote:[redacted],[redacted] handed this over to me for further research. I did find the move in check list where things were stated about the paint in the bedroom, however, it does not refer to a specific bedroom, this was filled out by Ms. [redacted].After speaking with the contractor regarding the cost of $125 for the room being painted, he has said the reasoning for the amount is that there was excessive nail holes and patches that needed to be made in the bedroom and bathroom. This is a cost that you are responsible for regardless of what was done or not done prior to your move in. I have taken the remaining $50.00 sublease fee off of the account due to the confusion that was caused by our office, however, the painting charge will have to stick based on what the contractor said. I have attached the move in checklist for Aug of 2015.Thank you,[redacted]Financial Manager Please note in the above email that the painting charge was due to excessive wall damage in both the bedroom and bathroom of Ms. [redacted]'s room.  I am attaching the walk through sheet done in 2015 prior to her move in, as well as the invoices for work done prior to her move in.  I am also attaching all walk through sheets that were filled out this year, noting that we were unable to gain access to two bedrooms or turnover common areas because they were already being lived in.  This prevented us from cleaning carpets or doing any other cleaning/repairs, all of which would have been charged to Ms. [redacted] and her roommates but was not. Because of this, we believe that the $125 painting charge was very reasonable, considering that other charges outlined in the lease agreement could not be completed due to Ms. [redacted]'s decision to sublease her room, leaving Riner Rentals no opportunity to inspect or ready the room for the next tenant.  The tenant's request for painting was surely a reasonable one, and one that should be Ms. [redacted]'s responsibility.As far as communication, Ms. [redacted] has worked with three of my staff members since the beginning of May so that we could accommodate her request to move out early.  We even processed her security deposit prior to the official lease end date of July 25, 2017 and mailed it to her at the provided forwarding address.  I would assert that there was not any more communication needed, as we explained the charges in detail to her, and sent her information supporting these details.  [redacted] has since reached out (this morning) to provide any and all information that Ms. [redacted] would like to see.I hope this email and the attachments will provide detail into why the charges were made, and inform you as to the steps we took to do so.Thank you in advance for your time in reviewing these documents and emails on our behalf,Paul Riner, Riner Rentals

Revdex.com of Western Virginia,Ms. [redacted] and her family have resided in their townhouse for 9 years.  Ms. [redacted] has seen a rent increase over those 9 years of NOTHING.  ($700/month).  In addition, Ms. [redacted] has continually called our office over the time of her tenancy, reporting...

issues with items in her townhouse.  When our contractors have gone, they have discovered that everything was working exactly as it should be.  This was most recently the case on 3/16/2017 when she reported that both sides of the kitchen sink were clogged and the disposal was not working correctly.  Our plumber responded right away, only to discover that both sinks were draining exactly as they should and that the disposal was also working exactly as it should.Because of the repeated nature of these complaints, we have begun to charge Ms. [redacted] when we respond but do not find an issue.  You can see outstanding maintenance bills in the attached PDF file (April's rent is listed, but not yet due.  The 4 charges that are due are also listed)I am also going to give you a list of these calls so that you may understand the frustration and cost this has caused:Calls for A/C Not Working in the Townhouse (and nothing found to be wrong):6/4/12, 6/28/12, 9/17/12, 9/21/12, 7/22/13, 3/23/15, 4/24/15, 11/6/15 (see pic of clogged filter found), 7/25/16, 8/13/16Calls for Garbage disposal where something was found in the disposal or that everything working correctly:2/20/13 (found metal beads and plastic bag in disposal), 6/15/16 (found small stone in disposal-PICTURE ATTACHED), 3/16/17 (nothing wrong, sinks draining and disposal working correctly)On 12/13/11, Ms. [redacted], even though she had been notified, would not allow a contractor access to paint her front door when it needed to be done.Last year, Ms. [redacted] called because the lid latch on her washing machine was not working.  She made the call after hours, and insisted that it was an emergency situation to our answering service and was very irate when we would not come to address the washer lid after hours.I have been cursed at, talked down to, and told that I was a horrible person and that my employees and company were incompetent on multiple occasions.For these reasons (outstanding balance, complaint when rent increased for the first time since 2009, and MULTIPLE calls for service that were unfounded) we have decided not to renew the lease agreement for Ms. [redacted].I hope that you will review this email and our attachments so that you can understand where I am coming from in making this decision.Thank you in advance for your time and review.Sincerely,Paul Riner, OwnerRiner Rentals

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Riner did bring up additional points, which I have no problem with; I only failed to mention them before due to the fact that my complaint was already so long, and that I have been dealing with an abundance of problems with Riner Rentals for so long, that it has become hard to keep track of every issue. I did  move out before my official lease ended, only at the request of the tenant who would be taking over my room in fall, [redacted]. [redacted] was starting Maymester classes at [redacted] on 06/15 and requested that I move out early so that she could have a place to stay for Paymaster (she lived on campus the year before and did not have any other living options for the summer). Regardless, I understand that moving out early is my responsibility, and I realized that Riner Rentals would not be able to complete a full turnover, which is why I attempted to turnover the place myself before moving out. For the floors, I vacuumed and even shampooed the carpet ([redacted]) with my own vacuum and shampooer. For the walls, I began contacting Riner Rentals eight days before moving out, as I intended to buy the RR colored paint and spackle/paint over any holes I personally added (note: I did not plan to correct the holes that were already in the room, which were, indeed, "excessive" upon my moving in in 2015). For six days, I called the RR office and spoke with multiple employees, none of which were able to tell me the name of the RR colored paint, as no one already knew this information and the staff was somehow unable to communicate enough to figure it out. On two different occasions during this six day period, I was told that I would be called and/or emailed back, which I was not. It was not until the seventh day, my graduation day, that I called the office again and finally spoke with a member who could tell me what color and where to buy it. At this point, furious with RR's innate lack of communication, and leaving town the next morning, I realized I would not be able to fix the walls myself before moving out. I called RR back and asked a staff member about requesting touch ups on the room before [redacted] moved in, as I would rather lose part of my deposit for touch ups than leave [redacted] in a room that was as unacceptable as mine was when I moved in. What I did not expect was to be told by a RR staff member, "don't worry about painting it yourself, if you're having a subleaser take over then there won't be a turnover anyway." I was surprised, and still insisted that a contractor come out to complete touch ups, but, again, I was told "not to worry about it." I wanted to leave the room in better condition than when I entered it in 2015, which was quite unacceptable, but with the little amount of time that RR left me, I was unable to do so. Had RR staff knew such simple information when I had contacted them any of the six days beforehand, I could have solved this issue myself. If [redacted], my own property manager, had contacted me back sooner than my move out day (eight days after I originally called and left her a voicemail, telling her I was moving out on 05/05), I could have solved this issue myself. Instead, she chose to wait eight days and email me the morning of moving out, which is documented in the attached email message. I am attaching this screenshot of our messages not only to show that she took eight days to respond about a simple paint question, but also to show that I have been contacting RR staff about the condition of our unit upon moving in in 2015 for over two months now. This issue comes up again later. In terms of my unit's condition as of my move out date, [redacted] only requested the painting because I personally asked her to do so, as I felt she deserved to live in a unit that was in better condition than the one I entered in 2015. The only dispute is that [redacted] requested touch ups be done, not an entire paint job, as I had cleaned the walls myself before leaving, leaving only spackle/paint needed in certain spots. Further, I saw that Mr. Riner attached invoices for said jobs completed on our unit in 2015, but I have requested to see photo evidence of these completed jobs and, conveniently, they "cannot be located." In June, I was speaking with my previous property manager, [redacted], about the details of our move-in inspection sheet, which clearly stated that the walls and floors were NOT cleaned/painted before moving in. She stated that there was an invoice, and that they had photo evidence to prove it. I asked to see these photos and have been waiting for more than two months to see them. Mr. Riner attached a gmail message (08/05/2015 from [redacted] to [redacted]) that clearly asked their painting company to finish the job, as an inspection showed that the only room that appeared to be painted was the living room. I also saw that Mr. Riner attached the move-in inspection form from 2017, in which no inspection could be completed since [redacted] added a personal lock to her door and was accepting the room "as is." But Mr. Riner failed to attach the move-in inspection form from 2015, in which my roommates and I clearly stated the unacceptable condition of our unit. Luckily, [redacted] sent me a copy of our 2015 inspection sheet on June 19, after I had been asking [redacted] about it for over a month. I have attached a copy of the 2015 inspection sheet, as well as my email to [redacted]. This email, on June 19, is when communication switched from [redacted] to [redacted].I have attached a screenshot of my initial message to [redacted], during which I argue that RR's inconsistent standards are wildly inappropriate. I have copied and pasted this message below, as my issues with these standards are quite strong.  June 19, 2017 at 1:22 PM Hi [redacted],Thank you for taking care of the $50 sublease fee, and for finding the move-in checklist. Were you able to locate photos on our file from the 2015 paint job? I believe the checklist makes it clear that the unit was NOT painted before we moved in, nor were any of the floors cleaned, as we were told would happen during our initial walk through. I am sure that Ms. [redacted] did not indicate specific bedrooms because (a) all four of our bedrooms were in the same unacceptable condition upon move-in, and (b) the form does not appear to even have space for specific bedrooms, which must come in handy for Riner Rentals during times like these. If the cost of these repairs are indeed (understandingly) the responsibility of the tenant, then why did a new tenant (me) move in without receiving the adequate condition that was promised by Riner Rentals? Page 9 of RR's lease includes a vacating checklist with 13 items, the last of which caught my attention. So although the list is not inclusive to all items, RR does state that tenants will be billed for any necessary repairs or cleanings not performed on the unit. Our move-in checklist makes it quite clear that little to none of the vacating checklist’s expectations were performed before we moved in in 2015 — so either the previous tenants were not held responsible, or Riner Rentals collected a bill without properly applying said bill on the necessary repairs and cleanings for the new tenants to live in. This means that I am being billed for repairs that were already included in the unit before my move-in date, and I am being held more responsible than the previous tenants. The inconsistency in Riner’s handling of move-in/move-out inspections is what infuriates me enough to argue the $125 fee. If I had been granted a clean, freshly painted room upon my move-in, I would understandingly pay the $125 fee because I need to leave the room in the same condition as I received it; however, that is not the case here. [redacted] said that she would speak with Paul Riner about a resolution once he returned to the office this week. Whether you or [redacted] speaks with him, I would like an update concerning this conversation. If possible, I’d even like to speak with him myself.[redacted] Twenty minutes later, [redacted] responded. June 19, 2017 at 1:43 PM [redacted],I will get with Paul myself on this matter, but again based on what I found the painting charge would remain. He is the only one that can change this.[redacted] This response obviously implied there would be a follow-up from [redacted], which I did not receive. I emailed her again more than two weeks later, which is shown in the "Waiting to hear about [redacted]'s convo with Paul Riner" attachment.After confronting [redacted] about the lack of communication, I received an email only four minutes later saying that she would "get with [redacted]" (not mentioning Paul Riner, as I specifically requested). This was on July 6th, and, again, two weeks passed and I heard no update from [redacted] (who had officially taken over this matter), [redacted], or Paul. This utter lack of communication, as well as the complete disregard for customers is disgusting, but by this point I expect nothing more than disgusting from Riner Rentals. As these two more weeks pass, now being July 21, I again emailed [redacted] requesting an update on the conversation with Paul, which I can only assume never happened until I took matters into my own hand and filed a Revdex.com complaint. In addition to asking for Paul Riner's contact info, I also (again) questioned the move-in inspection sheet from 2015, which clearly proved the unacceptable condition of our unit prior to moving in. I understand that I am responsible for paying for acceptable living conditions, but why did RR break contract standards and not uphold the same conditions for myself and my roommates upon moving in? In the customers' eyes, there are two possible answers: RR holds inconsistent standards with both unit expectations and customer satisfaction by sporadically charging certain tenants and fixing up certain units, or they do in fact charge tenants where damage is done, but they do not actually make sure the damage is eradicated and ready for living for future tenants to enjoy. Personally, I see a mix of both. Mr. Riner attached invoices for the work they claimed to have been done on our unit prior to moving in, but, several times now, I have requested the photo evidence that [redacted] said existed and I have not seen it. Invoices can easily be doctored, but I lived in this unit for two years, and I can personally tell you of the inadequate living conditions that we entered into and eventually accepted as home because our maintenance requests were repeatedly ignored. I believe that our move-in inspection form clearly shows this, and I believe that Mr. Riner is trying to find the easy way out by claiming that invoices count as proof of completion, especially when there is email evidence that [redacted]'s inspection showed inadequacy and there was no proof of a follow-up job. Finally, Mr. Riner claims that they already processed my security deposit and mailed it out to my forwarding address, and I have not received any check and/or mail from RR at my new forwarding address. If RR really has processed and mailed this deposit out, then I request proof of such action, as the whereabouts of a lost security deposit check are quite important to both the company and myself. For the record, I only request proof in order to see what day the check was mailed, as Mr. Riner implied that it went out before the July 25 lease-end date, which was almost three weeks ago. If I have not received a check by now, I can only assume that something went wrong.  Ultimately, I am not content with Mr. Riner's response to my Revdex.com complaint. I have been trying to work with RR for months now, and have been ignored at every opportunity. I have requested to see the photo evidence of the work that RR claimed was done to our unit, because my two years' experience in [redacted], as well as the move-in inspection sheet from 2015, prove that little to NO work was completed on our unit prior to moving in. I told [redacted] (back in JUNE) that I understood the paint issue was my responsibility and that I would understandingly pay for touch ups (which I tried to do on my own prior to moving out), but being charged $125 for a complete paint job is absolutely outrageous considering that more than half of that damage was done PRIOR to my moving into the unit in 2015, which RR refuses to acknowledge despite our 2015 move-in inspection form. If Paul Riner holds any ounce of respect for himself or his company, I believe he should acknowledge and accept the faults that his staff members repeatedly made prior to our move-in, as well as during the past few months as I tried to solve this issue myself with [redacted] and [redacted].  Best Regards,
[redacted]

[redacted] and Revdex.com of Western VA,Please see the attachment for explanation. It states the following:1. The $130.00 payment for rent was collected and applied to the account.  This did not affect your security deposit refund in any way.  You can see this highlighted on the transaction listing.2. The total of the remaining bills and the final refund is $400, equal to your initial deposit amount.3. After review of the Move In Inspection sheet, I am willing to refund the $50.00 paint charge and $15.78 cost of paint.  I still believe you owe this amount, but am willing to refund this if it will alleviate this situation.4.  The carpet cleaning, cleaning, and repair charges will stand for the reasons mentioned previously.  The signed lease agreement states that NO pets are allowed, unless there is a deposit paid and pet addendum filled out and kept on file.  Pets ARE allowed at the property, as you state, but there are requirements in order for them to be there.Please let me know if this will resolve the complaint, and I will issue a check for painting and cost of paint directly to [redacted].Thanks,Paul Riner

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here is a copy of the cashed rent check, made out to Riner Rentals and specifying that it is for the final rent payment in the memo line, taken from my bank statement showing a debit for this check.  I do not accept responsibility for any painting or repairs which were the result of the previous tenant.  A look at my move-in checklist, signed by a Riner Rentals office representative, will show that this apartment was dirty, damaged, and in need of painting when I moved in.  You have this checklist in your records, I'm sure, and one was attached to my last response for your reference.  Regarding the pet lease, I had assumed that since I had made it very clear to the office when I negotiated the lease that I did indeed have a pet, any paperwork necessary for the pet would have been given to me by the staff.  I cannot be responsible for the negligence of your staff in this matter (just one of many examples of their carelessness and negligence that I have had to deal with since day one).  
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the second Revdex.com complaint I have had to make with Riner Rentals. My last complaint, posted on 08/19/2017, explains the entirety of my unrelenting issues with Riner Rentals. After trying to contact RR for more than three months, I finally made a Revdex.com complaint in early August, and then, and ONLY then, is when anyone from RR attempted to return contact. After about a week of discussion, Mr. Riner finally came to an acceptable solution for our situation, and agreed to refund half of a fee that I was charged for. This is one of my two concerns, as I have not heard from RR since our Revdex.com complaint ended. Additionally, during this discussion, Mr. Riner said in his 08/11 response that "We even processed her security deposit prior to the official lease end date of July 25, 2017 and mailed it to her at the provided forwarding address." As I stated in the last complaint, I never received any check from Riner Rentals. In my response, I asked Mr. Riner to explain more about this claim that RR processed and mailed out my security deposit prior to 07/25, as almost four weeks had passed (now almost six weeks) and I had not received ANY mail/checks/contact from RR at all. Mr. Riner failed to ever acknowledge this claim again, even when I asked a second and third time. Riner Rentals has my new address on record, so if Mr. Riner is claiming that they processed and mailed out the check almost six weeks ago, where is it? I certainly did not receive it, as I'm sure Riner Rentals can see since it hasn't been cashed. I questioned this claim during our first Revdex.com complaint and was repeatedly ignored -- even at the end when I accepted Mr. Riner's solution. As soon as I accepted, I sent a final message explaining my concerns over this "mailed out" check, and I also asked Mr. Riner how he planned to refund the $60 that we agreed upon in our Revdex.com solution. This was over two weeks ago, and Mr Riner, nor any member of has staff, has contacted me since then. I emailed the company on Thursday, 08/30 asking for some kind of contact, some kind of information on this "mailed out" check/the additional $60 refund, and, AGAIN, Riner Rentals proved to be incompetent and inconsistent with their customer service/communication skills. Since Revdex.com complaints are apparently the only way to receive any type of contact from Riner Rentals, I am submitting another complaint as an attempt to finally know the truth, as well as receive what is rightly mine. If Mr. Riner is telling the truth about mailing out my security deposit check before the 07/25 lease-end date, then where is it?I request that my security deposit check, including the additional $60 that was agreed upon during our last Revdex.com solution, be processed and mailed to me by Wednesday 09/06 -- WITH PROOF OF PROCESSING/MAILING. As I stated in the last Revdex.com complain, RR makes plenty of claims that they are acting as a proper business, but any time I ask for proof (photo evidence of paint/cleaning jobs), they cannot provide any proof to back it up.Translate
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for the follow-up. Let us first say that Riner is doing a great job handling the back-and-forth. As for the list that Paul Riner sent:1) A handyman and the owner have been by in the past few days. When it comes to the remaining problems, the ones left are that the downstairs bathroom floor is still damp from when the pipe burst on 10/18/15. The handyman said that he may have to bring over a de-humidifier. We don't want to use the bathroom as the floor was just replaced about two weeks ago and is now damp again (it was replaced because the floor had rotted and was caving in when you stepped on it) and we don't want to fall through or cause any damage. The only other problem is the kitchen sink, where we still have duct tape covering up a leak. The handyman said he couldn't find a hole when he shined his flashlight down the drain, so we don't know why there is a leak, but it still exists.2) We are getting natural gas tomorrow. The owner also came by and explained the thermostat so that we could understand it better and it hasn't been a problem since.3) Paul Riner did fix the lock, and the day we complained about it.4) We hope that the downstairs bathroom and kitchen sink problems will be solved as that's all that's left. We're thankful to Riner for helping us out since we can't talk to the owner directly and to the owner for now doing something. We see this whole thing as being resolved soon.Thank you for your help,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I previously filed a complaint ([redacted]) and did not add a key point. So since I could not add to it my assumption is I have to file a new complaint. When I rented from Riner Rentals- I asked an several occasions to have to water issue in the basement taken care of. This was causing mold and dampness throughout the house. Every time it rained the basement flooded and held the water for days afterwards. Their repairman did come to look at the problem but it was never fixed. I was told by repair that the problem was a big one and would require a lot of time and money to fix as the basement would need to be basically redone completely. Washer and dryer had to be put up on cement blocks so the water would not damage them. Always water standing to the entrance of the basement-the drains were blocked from years of not being taken care of. So the rain would pool there for days. Again causing more dampness and more of a mold issue. I know Riner was aware of this issue as I complained more than one time, and when I moved in the blocks for the washer and dryer were already thereAll I want is for Riner to stop charging me for rent on the property as I moved out the first weekend of September 2017. I can not live in a property that has mold and dampness all the time. They can keep my deposit I just want to be done with the slum lords.
Regards,
[redacted]

Revdex.com of Western Virginia,If a tenant moves out of their residence prior to the lease end date, they have essentially subleased their room for the remainder of the term.  As [redacted] is aware, there were other roommates in the premises whose lease continued in full until the lease end date when [redacted] was scheduled to move in.  So Ms. [redacted] is in fact simply arguing the cost of painting, not that it was her responsibility.  She also does not address the fact that had she moved out and Riner Rentals' done a normal turnover of the room, we would have had the carpet cleaned, as well as any other cleaning or repairs that needed to be done in her private bathroom/bedroom and billed to her security deposit.  This was not done because it COULD NOT be done, as there was already another tenant in the property with no time between for us to address any potential issues.  When the new tenant contacted us, and ONLY when the new tenant contacted us, did we enter to do any painting at all.  This was the only charge that was billed the the deposit, and again, only after requested by the incoming tenant.  We DID do the work in 2015, prior to the tenant's move in, and the invoices we provided show that fact.In order to move forward, I am willing to drop the total cost of the bill to $65 (1/2 of the billed amount).  This price is very reasonable for touch up painting in a room.  Again, we contend that the former charge of $125 is justified based upon the circumstances surrounding the early move out and request for work from the incoming tenant, as well as what was done for that amount, but am willing to split the bill with Ms. [redacted] if she believes this to be an agreeable solution.Thank you in advance for your time in reviewing this response,Paul Riner, Owner, Riner Rentals

[redacted] and Revdex.com of Western VA,I have received and reviewed Mr. [redacted] complaint concerning his deposit from [redacted] during his tenancy last year.The itemized list of deductions are as follows:1.  Pro-rated rent due: $130.002.  Touch Up Painting Charge: $50.003.  Cost of...

Paint: $15.784.  Unit prep and repairs: $49.005.  Carpet Cleaning: $106.00 (taken automatically per signed lease agreement)6.  Cleaning charge: $140.00There was extensive cat hair left everywhere in the apartment, and damage from the cat or cats that were there.  This was an UNAUTHORIZED pet.  Upon showing the unit, one of my property managers noted a litter box.  As evidenced by the pictures, there was cleaning to be done throughout, but especially in the bathroom and one bedroom where there were bugs and dirt in one corner of the room.The touch paint was needed because the holes in the walls exceeded the amount allowed in the lease agreement, and they were not spackled or painted.  There were also black marks on the wall where it looks like the bed had been set up.The repairs needed included a broken sink stopper in the bathroom.Carpet cleaning is a charge that is taken from the security deposit in all leases, and can be found in both the lease agreement and the Rules and Regulations agreement (also a part of the lease).Mr. [redacted] lease agreement was to end at the end of August.  When he requested that we attempt to find someone who could move in earlier, we were able to do so (again, at his request).  The pro-rated rent is for the partial month he owed before moving out, as agreed to in an "Early Turn Addendum" in the amount of $130.00.I am also attaching pictures for your review.  Please let me know if you have any further questions concerning this issue.Thanks,Paul Riner

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. Regarding the pro-rated rent charge for August: I paid this rent via separate check (of which my bank can provide proof), so this amount should not have also been deducted from my deposit.2, 3, & 4. Regarding the painting and "repairs": The unit had not been painted between my tenancy and that of the previous tenant, so I cannot be held accountable for this repainting of marks which were already there, and which is made note of on my move-in checklist, signed by a representative of Riner Rentals, attached below for review.5. Regarding carpet cleaning: I do not object to a carpet cleaning charge, but it is stated in my lease as 95$, not 106$.6. Regarding cleaning charge: As also evidenced on the attached move-in checklist, the apartment was very dirty when I moved in and was not cleaned by the company, but by me.  I also spent two days cleaning the apartment before moving, and the photos of some cat hair on the carpet (covered by the carpet-cleaning charge), or the lime ring in the toilet bowl (present when I moved in and caused by the hard water in the apartment), do not necessitate any "cleaning charge", let alone one of 140$.Additionally, this was NOT an unauthorized pet.  The reason I chose this apartment was the pet policy, which I discussed with [redacted] in the office extensively before signing my lease.  I even remember asking her about other apartments advertised, but she was quick to say which ones "absolutely" did not allow pets.  If she is an honest person she can confirm this conversation.  If any "bugs" were to be found in the apartment, they were in a part of the apartment unused by me (this is a shared-entry unit) and were not noticed by me any time during my stay.  Their presence, though, if true, should speak more to the landlord's pest-control responsibility than to the refunding of my security deposit.Let me reiterate, this apartment was filthy and damaged upon my moving in, as can be proven by the attached move-in checklist (signed by a company representative).  It was turned back over to them in much better condition than when it was taken, and the landlord has no legal basis for withholding the refund of my deposit.  If this complaint cannot be resolved through this Revdex.com complaint forum then I will have to look into other means of reclaiming this money which is unlawfully being withheld from me.
Regards,
[redacted]