Junk King

They found a way to jack up the price. The empty boxes that were to be used for packing clothes, shoes, handbags they loaded, not broken down to fill the truck that was partially filled on arrival then went to the dump, which was 1/4 mile away to empty the truck. When they went to pack to clothes, they had only saved 3 boxes. I had to assemble saved broken down boxes for them to use. They were 2 men, Masio plus one, total time including trip to dump, 2 hrs. I had to chase them down in my car for items they forgot. When I spoke with Dallas in the office, he justified Masio increasing the written estimate by $116. He offered no soluton, became rude and argumentative, said have a nice day before hanging up.

shopped around for the lowest prices and found Junk king, hauled away my 52 inch tv, will be my go to service in the future

I'm including a new pic and a confusing update.Today I received a voice message from Erik H***, the Junk King franchise owner, in which he admits to being at fault for the damage to the fence"...the fence that we damaged out there at the house..."I wasn't able to call him back until I got home from workBefore calling him, I found that he'd been to the house, removed the damaged horizontal cedar plank portion of the fence, replaced it with a new piece and also patched the damaged support postYou can see these changes in the pic.WE DID NOT RECEIVE ANY PRIOR NOTICE THAT HE INTENDED TO PERFORM ANY REPAIRS AND WE DID NOT CONSENT TO HIM BEING ON THE PROPERTY TO PERFORM ANY REPAIRSTo our knowledge he is not a professional fence contractor and we would not have agreed to allow him to perform the repairs.I reached Erik by phoneHe stated that he assumed we wanted the repair and that he now considered the matter closedHe also stated he has no intention of cooperating with the Revdex.com or issuing us a refund.I contacted Junk King's corporate officeThe rep I spoke to seemed very surprised by Erik's actions and I am expecting a follow up phone call from their national head of operations tomorrow.Any advice from Revdex.com would be greatly appreciatedThis situation seems incredibly bizarre.Thank you!

I'm including a new pic and a confusing update.Today I received a voice message from Erik H[redacted], the Junk King franchise owner, in which he admits to being at fault for the damage to the fence"...the fence that we damaged out there at the house..."I wasn't able to call him back until I got home...

from work. Before calling him, I found that he'd been to the house, removed the damaged horizontal cedar plank portion of the fence, replaced it with a new piece and also patched the damaged support post. You can see these changes in the pic.WE DID NOT RECEIVE ANY PRIOR NOTICE THAT HE INTENDED TO PERFORM ANY REPAIRS AND WE DID NOT CONSENT TO HIM BEING ON THE PROPERTY TO PERFORM ANY REPAIRS. To our knowledge he is not a professional fence contractor and we would not have agreed to allow him to perform the repairs.I reached Erik by phone. He stated that he assumed we wanted the repair and that he now considered the matter closed. He also stated he has no intention of cooperating with the Revdex.com or issuing us a refund.I contacted Junk King's corporate office. The rep I spoke to seemed very surprised by Erik's actions and I am expecting a follow up phone call from their national head of operations tomorrow.Any advice from Revdex.com would be greatly appreciated. This situation seems incredibly bizarre.Thank you!

I'm writing to respond to complaint [redacted] that our office received on Thursday, June 29th regarding a junk removal our company did on Friday, June 23rd.  Thanks for giving us a chance to respond to the report; how we are perceived by our customers and how satisfied they are when we...

conclude our service is very important to us. In this case, Ms. [redacted] feels that she was misled by our advertising, specifically during the segment we did for WMTV in Madison, WI recently.  During that segment, we stated our company claim that nationally, we try to donate or recycle up to 60% of the items we collect as deemed appropriate.  The key phrase here is "deemed appropriate."  Sometimes we are able to recycle or donate 100% of the jobs we do and sometimes we are able to recycle or donate very few of the items we collect. When I spoke to Ms. [redacted] about her job prior to arriving on-site, she indicated to me that her priority was timely, cost-effective, thorough removal of items left in the house.  The home had recently changed hands from her parents estate and as a condition of closing, the home would have to be emptied for the new owners to take possession the following week.   We see this type of scenario often and we feel that we provide a fairly-priced, very efficient solution for people in this position.  When Ms. [redacted] and I walked through the house prior to removing any items from the home, she did not once indicate that her priority was donating items to charity.  She and I walked through the house prior to starting work, several times during the job, and at the conclusion of the job.  Not one time did the subject of donations come up.  She did mention the TV segment while we were working, and I reiterated the fact that we try to donate or recycle as much as we can, nationally up to 60% on average.      The only time donating anything was mentioned was when I initiated a follow-up phone call to her later in  the evening of the 23rd, to apologize again for minor, cosmetic damage to a rear entry door that occurred when we were removing a couch from the basement.  She was extremely rude, used obscene, profane language, and hung up on me at the end of the call. In our line of work, it is a given that occasionally we will bump or ding walls, doors, trim, etc.  We try very hard to conduct ourselves in safe and cautious manner when we are on-site, and our customer reviews reflect that.  In this case, when Ms. [redacted] brought the minor, cosmetic damage we had caused to my attention, I told her we would figure out an equitable solution when we had wrapped up the job later in the day.  She also pointed out additional cosmetic damage that her movers had done in the same spot, to the same door earlier that week.  Her claim of "severe damage" is overblown and should perhaps be shared 50/50 with her moving company.  As it stands, however, our company bore the brunt of the responsibility and the entire cost of replacement. I took her at her word that the door was worth $900 when new.  She claimed to have a receipt that indicated this value, but in the spirit of good will and customer service, I didn't dispute that fact of ask to see proof via a receipt.  Given the fact that the door was obviously an older, existing part of the house, and the fact that the damage our company caused was minor and wholly cosmetic, I thought that our offer to do our entire job for free was more than generous. Ms. [redacted] stated that her bill would have been $588 for loading, hauling and disposing of her items.  Unfortunately, she is neglecting to mention the additional $35.00 fee for an old TV that was among the items removed.  Her total bill was $623, but due to the cosmetic damage to the existing door, I felt that the best customer service option we had was to absorb the entire cost. The $623 credit she was given represents a 69% replacement cost for the existing door that suffered only minor damage.  Our company bore the brunt of this cost even though Ms. [redacted] herself showed me additional dings in the same door from her moving company.  We feel this is more than fair. In terms of her claim that "no care whatsoever was taken when removing the items form the house.  Items were broken furniture was smashed as was dinnerware and fine china" we can only say that we were as careful as needed with all items as they were removed.  In an effort to make this as cost-effective as possible, Ms. [redacted] and I talked prior to us arriving on-site about a single truck job versus multiple trips and she indicated that cost and time were the primary factors.  To be able to fit all the items into a single truck during a single site visit, we did dismantle an old wheel barrow, an entertainment center and an old chair from the basement towards the end of the job to be able to get all the items in one trip.   I asked her, in fact, if she would mind if we dismantled the sofa to get it out of the basement.  She indicated that she wouldn't mind.  We do this on occasion to save our customers time and money by breaking down older, bulkier items into smaller, more easily packed pieces.  In this case, perhaps we should have disassembled the couch as opposed to dinging the door on the way up the stairs.  Live and learn, as they say... If Ms. [redacted]'s priority was to have the remaining items from the home 100% donated or recycled, she would have been better served to contact an estate sale company, a charitable organization ([redacted], [redacted], etc.), or perhaps she should have dealt with the remaining items on her own.   As it stands, however, she indicated to us that she needed the house emptied in a cost-effective, timely manner.  That service is exactly what we provided. If you need any additional clarification or if you would like to speak about this matter over the phone, please feel free to contact me directly at the cell number below. Thanks again for giving us the chance to address this issue, we appreciate it. Warm Regards - Eric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amy [redacted]

Review: The men were very late to the two hour window they had (1.25 hours late), used profanity, were completely unprofessional, did not want to put in the full effort of the task they were hired for, charged extremely high rates for a service they did not even complete, were in a rush to leave the moment they arrived, and bailed out without finishing the job.Desired Settlement: I want some of my $280 back.

Review: I had an scheduled appointment window from 12-2pm. I never got a call from them that they were going to be late. I called 2x and finally they said they were going to arrive 30mins passed the window. I complained and wanted to talk to the supervisor, [redacted] and they said he would call me right back. He never did. However the delivery guys arrived and told me they would give me a discount. They didn't indicate it was because they were really late but I assumed so. They removed my junk but went through the patio side door since moving the furniture it would easier than through the house. However when they walked though the house when they first came in they left a trail of dirt from their shoes. Then they damages the dryer vent filter when they left. I called and my mom called and they said they didn't damage it. And I called again to talk to the supervisor and he never returned my calls. He should at least call me back. I went with junk long because I saw on yelp they had really good reviews. Also u accidentally tossed some stuff I shouldn't have and haven't heard back from them on that either and probably won't since they claim they didn't damage the dryer vent. I even gave those delivery guys water and Gatorade since it was a hot day and this is what happens to me. They didn't even try to see the vent. This is really bad service for the supervisor to not call back.Desired Settlement: I want them to repair the dryer vent filter. And attempt to try to find the item I accidentally tossed if that's possible.