Jus by Julie

We are sorry to hear that [redacted] 's buzzer doesn't offer intercom, to know who she ( or anyone present in the apartment )is buzzing inThe fact of the matter is, is that she expected a package on that day, and was provided tracking information to know the status of the order [redacted] is responsible for checking who was buzzed in when the doorbell to her apartment rang, and furthermore checking her tracking information which stated the package was deliveredIf the tracking was checked, the customer would know that it has been delivered, and that the person they buzzed in, was in fact the carrier delivering her scheduled orderContrary to [redacted] 's claim, the carrier refuses to take responsibility for this delivery, as they've delivered the package to the address on the date scheduled, well within the delivery windowThese terms are clearly stated at checkout [redacted] checked off the acknowledgment and proceeded to checkoutWhile we regret the matter, JUS by Julie is not responsible for packages that are left out to spoil- as noted clearly on the box, confirmation emails, tracking emails, website, and terms and conditions at checkout

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I will not be purchasing anything from Jus EVER and I do not want to hear from you again!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No, I did not see that on the bottles It should be in the descriptions of each and every bottle, not just a picture! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] Thank you for reaching out to us.Please note we have never received any emails from you pertaining to assistance in placing a [redacted] orderWe are here to help Monday- Friday from 9:30am- 5:30pm EST at ###-###-####, and respond to emails within hours at [redacted] As per the [redacted] email, the website calls for the VOUCHER code to be entered upon checkoutThis is the capitalized letter code provided to you by [redacted]

Hi ***,
Please send an e-mail to *** Attn: *** so that we can help resolve this matter for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I can't recommend this company. I had multiple issues with them and that seems to be pretty common from reading other reviews. I ordered a set of items during one of their holiday specials. The date for deliver was set and I waited. Just before I was suppose to get the package I received notification of shipping. So far, so good. The day of delivery, I received an email saying there would be a days delay, no problem. The rescheduled delivery day came and went. No delivery. So I go back on the website to check and find the shipping label has been voided. No explanation, no new email, nothing. So I contact them and get "oh ok, we'll ship next week". Nothing else to explain what has happened. I get the shipment email and the box arrives on time. I open it to find one of the items is missing. Again, no explanation, nothing. So I contact them and they apologize and say they are going to give me a $15 gift code. Well... that sounds good until you realize that shipping is over $20 and that $15 code doesn't amount to much unless I purchase over $90 of stuff so I can get free shipping. And unfortunately, this type of thing is pretty common with them. Which is a shame because I liked what I actually received. But considering the price, which is not for the faint of heart, I won't be ordering anything again. So let the buyer beware, you've been warned.

Hi,If you take a look at the attached screen shot of our day juice cleanse, you will notice a clear picture of the "Chia Berry" juice which is included in the assortmentThe bottle that is shown of the chia seeds mentions chia seeds, the name of the juice is called "CHIA" berry and if the
customer clicks on the juices tab to see a description of each juice, the ingredients are clearly listed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Really enjoyed working with this company! The cleanse was great and their customer service is even better!

I purchased a [redacted] deal for a 2 set of 3 days Juice Cleanse from Jus by Julie for $215. I went through the process by scheduling my juices to be delivered. I first scheduled for June **, 2015. I received a email that they cancelled my delivery date because they did not make enough products to ship my items. So, I rescheduled for the following week, July *, 2015, because I really wanted to try their juices and start my cleanse. I missed my first delivery date by [redacted] because underestimated the time range. I called [redacted] to schedule a same day pick up since the next delivery attempt was set for July *, 2015. Since these items are perishable I made time to get my package that day. I was told to arrive at [redacted] in [redacted] facility before they closed. When I arrived an hour before they closed they told me my [redacted] delivery person just arrived and they will track my package. An hour later they informed me that the loader placed my package in their trailer where they have no access. So, my package was locked away. I informed [redacted] that these packages are perishable and because of the US Holiday they will not be open the following day. I called Jus by Julie on Monday, July *, 2015 to let them know what happened. I spoke with one of their representative, Paula, who was rude to me. Paula looked at the tracking history and saw that I missed my first attempt and that I changed the scheduling date. Basically, said that Jus by Julie will not do anything to replace my drinks that went bad and saying that's my fault for missing my package. I understand that yes, it was my fault but I acted upon to schedule a same day pick up but [redacted] failed on me to deliver. But now I was suck with spoiled products and lost of $215. Jus by Julie didn't care. Only offered to give me $75 for a future purchase. I do not plan on using the $75 nor do I want to deal with Jus by Julie again. If Jus by Julie delivered on my first pick, June **, I wouldn't have this issue. I do not think this is completely fair how Jus by Julie took action for my loss. To have this type of concept of business to deliver perishable items they should take risk and make it right to the customers. Shouldn't the customer be happy? I guess not here. After some communications via email and [redacted], Jus by Julie is terrible at responding back. Will not buy juices from them again.

We are sorry to hear that [redacted]'s buzzer doesn't offer intercom, to know who she ( or anyone present in the apartment )is buzzing in. The fact of the matter is, is that she expected a package on that day, and was provided tracking information to know the status of the order. [redacted] is responsible for checking who was buzzed in when the doorbell to her apartment rang, and furthermore checking her tracking information which stated the package was delivered. If the tracking was checked, the customer would know that it has been delivered, and that the person they buzzed in, was in fact the carrier delivering her scheduled order. Contrary to [redacted]'s claim, the carrier refuses to take responsibility for this delivery, as they've delivered the package to the address on the date scheduled, well within the delivery window. These terms are clearly stated at checkout. [redacted] checked off the acknowledgment and proceeded to checkout. While we regret the matter, JUS by Julie is not responsible for packages that are left out to spoil- as noted clearly on the box, confirmation emails, tracking emails, website, and terms and conditions at checkout.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 No, I did not see that on the bottles.  It should be in the descriptions of each and every bottle, not just a picture!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern:In regards to Order# [redacted] made by customer [redacted], customer states that it's not fair that she cant use more than one promotion on one order. Our company prides itself in making our products affordable and often offers great discounts. However our system is...

set up in a way that only one coupon can be entered per order. As the majority of websites are built and setup, there are no additional fields at checkout provided to the consumer to enter any additional code. If a customer enters a code in the discount field and hits apply after the first discount has been applied, it will automatically negate the previous code, and apply the discount for the new promotion entered. The customer has tried to take advantage of several promotions that were being offered to specifically advertised different products. Upon reaching out to our customer service department, [redacted] received a prompt response from Moriah on 8/**, explaining the aforementioned matter. The representative did everything she can to assist [redacted] and escalated the matter to a supervisor who agreed to honor [redacted]'s request in order to provide good customer service. Being that the $6 refund can only be issued after the package would ship, we informed [redacted] that this would take 2-3 business days to reflect on her statement. It appears that it was never brought to our attention that the refund did not go through successfully after the order was shipped, until now. Since the refund window has passed and we can no longer make any adjustments, a check for $6 (honoring her request) was made out to [redacted] and mailed. Additionally, in order to provide excellent customer service, Moriah has extended an additional coupon code to [redacted] and responded on 8/**/17 as follows: Hey there Ella,When you try to enter a promotion code into our website, once you put one promotion code it wont allow you to put a second code.We do apologize for the inconvenience.We would like to extend our courtesy and provide you with a coupon code for $10 off your next purchase and free shipping!Coupon Code: [redacted]Please let me know if I can assist you any further!=)Best regards,Moriah [redacted] then responded: ".....You can keep your $10 credit and just credit me $6 for a bottle seems like a better deal for you guys plus you can please a new customer hasn't even got the product and who you deceived with all the promotions you have on literally every page.Sent from my iPhoneIn regards to [redacted]'s second issue- JUS by Julie cannot be held responsible for packages that are left unattended, when the courier clearly rang the bell to deliver the package. The customer buzzed the courier in and stated in emails that her boyfriend was home at the time but "assumed" it was not a delivery for him, and therefore the perishable package was left out in the hallway to spoil. Our company fully discloses at checkout that someone must be available to accept the package at the time of delivery as these JUSes are highly perishable and require immediate refrigeration upon arrival. Before submitting the order, customers must check off a box in acknowledgement of this important information. Furthermore, this information is reiterated in the confirmation email bold red letters as well as the tracking email. The email states that while a signature is not required, someone must be available to accept the package or the delivery will be in the courier's discretion, whether he deems the place safe to leave the package, or take the package back to the carrier's facility for a second delivery attempt. Being that [redacted]'s boyfriend let the courier in, the courier felt the package is safe to be left at the customer's door. JUS by Julie cannot be held responsible for packages that are left unattended when a tracking number is provided to the customer notifying them of their expected deliveries. We have been in constant contact with [redacted] in regards to this matter and explained our company policies, as indicated on the website. In regards to the Frozen JUS issues- our JUSes are not frozen prior to shipping, as they are freshly blended and shipped right away. The small tidbit of information that [redacted] provided with this complaint from a previous customer's correspondence with our company, is in regards to JUS that the customer himself has frozen for use a later time. Our representative was responding with specific thawing instructions, as our JUS can be frozen for use at a later time. I hope this helps, please feel free to respond to his message. Thank you.

Hi [redacted] Although we do accommodate allergy needs, the only accommodations that we are able to honor are for nuts and coconut, as noted at the checkout screen. Any other allergy matters, would have to be the customers responsibility to ensure that all ingredients agree with them. All ingredients are clearly listed on the bottles as well as descriptions. Additionally we offer purchases by the bottle, should a certainJUS not be safe for youth consume. We regret the matter, and look forward to further assisting you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
There is no confirmation of who buzzed into the apartment, since it is just a ringer and there is no way to communicate. Seeing as there was a complaint filled with the shipping company and they accepted fault it says A LOT. If the business would take a bit of time and contact the shipping company they would gain a lot of insight, the fact that they are not willing to do so after I provided the incident number seems very unreasonable. My boyfriend buzzed someone in, could it have been the shipping company perhaps BUT it could also have NOT. That's the fact and it's very simple. Also, there was no comment on the credit which they promised. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]