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Just Mowing Inc.

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Just Mowing Inc. Reviews (23)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***These are the dates of work performed by Just MowingFor which I sent checks of $dated 6/27; $dated 7/18; $dated 8/29; and $dated 10/jobs done; jobs paid for 04-21 1st mow* 04-30 2nd mow* 05-10 3rd mow*05-20 4th mow*05-31 5th mow*06-10 6th mow**06-18 7th mow**06-30 8th mow**07-12 9th mow*** 07-10th mow***08-11th mow***08-12th mow***08-13th mow***09-14th mow***09-15th mow***10-16th mow***10-17th mow***10-18th mow***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***

That is not what the customer complained about, he complied about tire traces in the yard, missed areas and from the pictures you didn’t see any of those, I came and viewed it the next day, the next morningTo settle this I will accept payments from the customer and this account will be paid in full. This matter will be resolved once the two payments are made Mark N***ManagerJust Mowing Inc** *** ***
*** ** ***
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Response to the customers comments
Was quoted $per mow, that is what we did and that was what she was charged. Our prices on our website our generic ranges and prices vary based on location of property, difficulty of property, hills, trees, obstacles, customers’ requests, etc. She was quoted $
We mowed her property twice, 5/and 5/and she canceled on 5/, we agreed to credit the 2nd mowing and not charge herThat is the extend of our adjustment to this account. If the one mowing is paid in full then this account will be paid in full
*** ***
Manager
Just Mowing Inc
814-838-

I don't have Bill#Bill#for mows was paid late June $Bill #for mows in June was paid July $Bill #claimed mows on 7/12, 7/20, 7/23, 8/2, 8/12, and 8/I sent an email objecting to the 7/claim and mailed payment for the other mows $Bill #claimed mows on 9/2, 9/8, 9/19, 10/1, and 10/and paid $That bill contains a claim that they mowed on 9/8; they didn't mow that day nor should they have as only days had elapsedAt this point I had paid for one more mow than receivedHe can apply that payment to 10/mows done, mows paid for.Btw, his work included grass-whipping which wasn't done even once this yearI've paid him $this year and that's all he's getting

What additional plows is he talking about? Like I said, the original invoice is claiming he did it NINE times when he didn'tHe said he would review his GPS records and get back to me and never didWhat would his GPS records prove except maybe he drove by my houseI want to know where he gets off trying to say he plowed NINE timesWho's driveway was he plowing? I want an explanationSounds to me he's in the business of extorting money out of peopleThe fact that he tried charging me for NINE times when it's an outright lie is concerningBetween me and the Revdex.com this resolved but I'm looking into legal action over this unless I find out why he's trying to charge me for NINE plows and if it was a mistake I want to know how it happened and who's driveway he was playingHim trying to extort money out of me is nothing less than illegal
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The bottom line is the customer had a contract and to cancel the contract it is a 4 plow penalty.  The customer also said in his first complaint we had been their maybe two times, now in his last complaint he is only offering to pay for one of those times. In order to resolve this dispute we will agree to waive any contract cancelation fees along with additional plows that we did if the customer pays us for the 2 plows that they acknowledged we did.  If the customers pays for two plows we will remove all other charges on this account [redacted]ManagerJust Mowing Inc

On July 8th we mowed the property at [redacted], the customer called and complained after this mow. I had sent my foreman to mow this property so I called him to check on the job he did.  He told me they spent extra time and even the other person working with him said there is...

nothing to complain about on this job.  But the customer called and complained, I drove by the next morning and took these pictures? The Customer complained about ruts and big tire marks in grass and missed section and missed weed wacking. AS you can see from the pictures I saw none of that.  If I had I would have ordered my crew back to fix it immedialty but nothing was wrong with the cut.  So the customer choose to cancel anyways.  The customer owe $82.68 for our services Mark N[redacted]ManagerJust Mowing Inc[redacted]
[redacted]
[redacted]

Like I said, I did contact them when I resent the contract and didn't receive a response for five days after I had six inches of snow in my driveway and I had to get someone else to do it. Secondly the attachment/contract  has my address on it, why would they need ask for my address? Yet he doesn't mention  the other eight times he's trying to bill me for that he didn't plow. If anyone was being difficult it was him. He's running a scam. He said he would look into whether or not they actually did my driveway and get back to me. Yet two weeks later he never got back to me. Bottom line, I already spoke to lawyer and he said they voided the contract so no big deal. If he wants his $12 for the time he actually did plow he can send me updated invoice and I'll pay for the service he did (not claimed he did).
Regards,
[redacted]

I had left a message with the customer and said if they pay for the one mowing they owe then the account is settled in full.  $26.50 is what they owe, if they pay that it is paid in full.  Please let them know
 
[redacted]
Manager
Just Mowing...

Inc
814-838-0102

Responding to my customers complaint. Here are the facts The customer signed and returned the contract on 12/1,  he had contacted us  on 11/14 for a quote on 11/15 we left a VM with our price and the customer signed up with a verbal contract. As per our verbal...

conversation the customer was added to our route list and a contract would be mailed within the few weeks.  The contract was mailed 11/27.  The customer emailed the contract back on 12/1.  That was the first email we received from the customer, and first correspondence since 11/15.  We scanned the contract into our system on 12/1.  We never heard another word from the customer until 1/8 when the customer sent this email? With the contract attached, this was our 2nd email from the customer.  No mention of poor service or no service being performed? From: [redacted] [mailto:[redacted]] Sent: Thursday, January 8, 2015 2:06 PM To: [redacted] Plowing contract I’m not sure if you received the attached signed plowing contract that I that I emailed in 12/1/2014. Please confirm that you received this. Thanks [redacted] Because we had the contract and we were in the middle of a big storm we didn’t’ respond back to the customer until 1/13 after the storm.  Saying we had it. At this point the customer sent his third email back to us saying I found someone else.  When I asked the customer to verify his address his response was why?   He wouldn’t even provide his address to review the account? Never once did an email complain about a lack of plowing or bad service.  The contract the customer has Lists our office number, my cell phone and a plow hotline number in addition to our email address all on the top of the page!!  The customer had plenty of opportunities to call us or email us ,  when a customer is missed we send out a truck immediately and fix the problem.  But we had no problem reported, the customer went almost 2 month without complaining?  Our contract has a cancelation clause and it the customer initialed below the cancelation section as you see in the attachment.  The customer agrees to give us 14 days written notice and then pay 4 plow penalty.  It is very expensive to line up plow driver and plow routes and we hire drivers based on the contracts we sign.  So we can’t have people signing up in October and Nov and then cancel when they find someone cheaper or do it themselves.  We agree to plow for the season for said price and they agree to pay a fee if they cancel. That is what the customer agreed to.  We also provide our customers with three phone numbers and an email to contact us.  This customer choose not to contact to us to report a problem and then just hire someone else and somehow feels they don’t owe for the plows we did and the cancellation fee which is very black and white.  In my emails from the customer he said we plowed 1 time, and that was it and he would pay  me for once.  On his complaint to BB he says we plowed once maybe twice?  So what is it?  Once or twice? We would have worked with the customer on plow dates but he wouldn’t even give us his address at one point, so it is hard to work with someone that is that difficult. [redacted] Manager Just Mowing Inc [redacted]###-###-####---------- Forwarded message ----------From: Just Mowing <[redacted]>Date: Mon, Jan 26, 2015 at 11:32 AM Subject: ID [redacted] To: [email protected] to my customers complaint. Here are the facts The customer signed and returned the conracdt on 12/1,  he had contacted us  on 11/14 for a quote on 11/15 we left a VM with our price and the customer signed up with a verbal contract. As per our verbal conversation the customer was added to our route list and a contract would be mailed within the few weeks.  The contract was mailed 11/27.  The customer emailed the contract back on 12/1.  That was the first email we received from the customer, and first correspondence since 11/15.  We scanned the contract into our system on 12/1.  We never heard another word from the customer until 1/8 when the customer sent this email? With the contract attached, this was our 2nd email from the customer.  No mention of poor service or no service being performed? From: [redacted] [mailto:[redacted]] Sent: Thursday, January 8, 2015 2:06 PMTo: [redacted]Subject: Plowing contract I’m not sure if you received the attached signed plowing contract that I that I emailed in 12/1/2014. Please confirm that you received this. Thanks [redacted] Because we had the contract and we were in the middle of a big storm we didn’t’ respond back to the customer until 1/13 after the storm.  Saying we had it. At this point the customer sent his third email back to us saying I found someone else.  When I asked the customer to verify his address his response was why?   He wouldn’t even provide his address to review the account? Never once did an email complain about a lack of plowing or bad service.  The contract the customer has Lists our office number, my cell phone and a plow hotline number in addition to our email address all on the top of the page!!  The customer had plenty of opportunities to call us or email us ,  when a customer is missed we send out a truck immediately and fix the problem.  But we had no problem reported, the customer went almost 2 month without complaining?  Our contract has a cancelation clause and it the customer initialed below the cancelation section as you see in the attachment.  The customer agrees to give us 14 days written notice and then pay 4 plow penalty.  It is very expensive to line up plow driver and plow routes and we hire drivers based on the contracts we sign.  So we can’t have people signing up in October and Nov and then cancel when they find someone cheaper or do it themselves.  We agree to plow for the season for said price and they agree to pay a fee if they cancel. That is what the customer agreed to.  We also provide our customers with three phone numbers and an email to contact us.  This customer choose not to contact to us to report a problem and then just hire someone else and somehow feels they don’t owe for the plows we did and the cancellation fee which is very black and white.  In my emails from the customer he said we plowed 1 time, and that was it and he would pay  me for once.  On his complaint to BB he says we plowed once maybe twice?  So what is it?  Once or twice? We would have worked with the customer on plow dates but he wouldn’t even give us his address at one point, so it is hard to work with someone that is that difficult. [redacted] Manager Just Mowing Inc [redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have attached several pics...my main complaint was not cleaning up after themselves and the pics I am showing is from 5 minutes after they left grass clippings on the sidewalk and did not trim grass around telephone pole...why do they insist on someone paying for services because I cancelled contract due to poor quality of work..just should pay for the 2 mowings they did...also after first complaint I made to them I was assured it would not happen again..neither time never offered to come back and fix the problem.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please review our original complaint. We actually spent more than the sum of the bill to have the lawn re-mowed/cut as well as the repair to the scalped parts of the lawn. I would also like to reiterate that the fee being charged is not what is listed on the company's website. Also let me add that the business did not call and leave a message with myself or my parents.
[redacted]

I reviewed the customers response about the mow dates.  The Customer is now claiming that on our 4th bill we didn’t mow on 9/8 and he didn’t pay for that. This is the first I have heard of this, both other times we didn’t mow and had a billing error the customer emailed us right away.  See our BB response from 1/3. Both times we corrected the bill and the customer paid the right amount. Now he is saying that on bill 4 number that was mailed out 10/22 and paid in full on 10/28 for 254.4 that we didn’t mow a date?  So why on the other two occasions did the customer email us to get the bill corrected yet on this bill he just paid it in full? Our records show that we did in fact mow on 9/8 so this charge will not be removed from the bill.  And if we didn’t mow I am sure the customer would have emailed us shortly after 10/22 when he received the bill with an incorrect mowing date on it like he did both other times?  ON 12/20 he emailed us just after we mailed bill 5 to get the correction, and onj 7/20 right after bill 3 was mailed out but with bill 4 he never said a word about 9/8, in fact he still hasn’t?  The customer still owes us for the final mow Just Mowing

Please see the email sent to customer along with the last two bills which are attached. Twice the customer said we didn’t mow and we removed the charge from his bill.  So he never has paid for something we did not do.  However in bill 4 he paid it in full for five mows which wetn up...

to 10/11, this bill didn’t’ include the last mow. Which is on bill 5 He owes us for the final mow thanksAttachments area

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Now he's making stuff up. I've paid for 18 mows; I've been billed for 20. The two mows for which he claims payment that I've refused are 7/23/16 and 11/7/16. 9/8? Where did that come from? Their practice and my expectation has been a mow every 10-12 days in season. I paid for a mow done 7/20 and he claimed they mowed it again on 7/23! The other payment I'm refusing is 11/7, 16 days after the final mow done on 10/22. He should check to see if he mowed [redacted] and billed me. He's getting nothing from me.

Review: Good Evening,

Today I received an Invoice for mowing services. This invoice is not only incorrect but it is also not warranted. Let me lay the facts out for you, and for future reference.

On April 20, 2016 my landscaper, [redacted], did a double cut of my yard for the first of the season.

On April 23, 2016 I received a phone call from a female employee in your office. She presented an offer to cut my for $22.00 per cut. (this is how I remember it)

She agrees to send me a contract so that we may work out the details and get the mowing services started. I am promised the contract by that Wednesday April 27, so that the lawn would be cut by the weekend, following the execution of the contract.

On Tuesday, April 26, at 1741 I called to inquire if your company had cut my grass, as my yard was butchered. I had bald patches, and high spot throughout. Further there were clippings throughout my yard. I left a message, instructing you that if you had cut my grass, you did so on your own, and I instructed you not to return to my property.

/26 5:41 PM [redacted] 3 Peak --

On Wednesday, I received a call from the same female employee. I restated to her, that we are not under contract, and my yard should not have been cut until we had a contract negotiated. I informed her that you company was not to cut my property again.

Later Wednesday I receive a call from a Male Employee, I assume the owner, and I inform him the same. That your company destroyed my yard, and that I did not want you back on my property.

At this point I thought the issue was resolved. Over the next few weeks, I noticed my yard did not start looking better. I assumed it was due to [redacted] having a difficult time fixing the damage you caused.

On May 13, 2016 I was home, having just returned from a vacation. I hear lawn equipment start up, so I head outside to ask my [redacted], Owner of [redacted], what was taking so long to correct the damage. To my surprise I found your company on my property again. I immediately threw your employees off my property, and called your office yet again. Here I spoke with the same female employee. I asked why your company was on my property, and she stated, "you have to send a letter to cancel the contract". At that point I remind her that we did not have a contract, and that your company was never authorized on my property, due to the lack of contract.

Now June 17, 2016 I receive a bill. This bill is trying to charge me double for April 26, and then trying to charge me for other non-authorized cuts.

[redacted] has a formal agreement with me, and your cutting my grass puts be subject for them to assess fees for lost wages. Should this happen, I will forward those charges to Just Mowing.

If you can show my where I agreed to have you cut my grass, and agreed to your rates, then I will pay for the services.

However, since you cannot I will not be paying this bill, as it was never agreed to, and you trespassed on my property when cutting it.

I will be forwarding this email to the Revdex.com.Desired Settlement: Deletion of the bill, as I never authorized their services.

Please share @Justmowing Erie PA This Service is a disgrace. I wouldn't even call them a "company" because they could NOT be more unprofessional. I received a quote for spring clean up and lawn care they did nothing of the sort. Mowing is below standards and they charge by the hour for their employees to stand around and talk. Our lawn is worse after @justmowimg came. They tried multiple times to fix their mistakes and it still looks terrible. I wouldn't hire them to mow a field not alone come near a property in a nice neighborhood. Buyer beware @justmowing barley mows grass. There is a reason why they don't post a sign like normal landscapers because Mark is a crook.

Review: Entered into contract with Just Mowing to do basic mowing and weed whack where is neede tht lawn mower could not get next to, and blow off clippings off sidewalks and drive. They had failed to live up to their end of contract by missing spots while mowing, not weed whacking in all areas wwhere mower cant reach and cleaning grass off sidewalks and driveway. This was brought to there attention after first mowing then again after second mowing, after first they ssured me it would not happen again after second they said there was nothing wrong with there work. They did not even come back to property to fix any issues I had either time. The contract states I must give a four week notice to cancel, but they are only charging me for an additional 3 mowings instead of 5. My issue is I have to put up with a bad job or pay to just make them go away, seems like a one sided deal.Desired Settlement: Desired outcome would be to pay for the two poorly done mowing jobs and not pay any cancelation fees and no additional mowings and just part ways.

Business

Response:

On July 8th we mowed the property at [redacted], the customer called and complained after this mow. I had sent my foreman to mow this property so I called him to check on the job he did. He told me they spent extra time and even the other person working with him said there is nothing to complain about on this job. But the customer called and complained, I drove by the next morning and took these pictures? The Customer complained about ruts and big tire marks in grass and missed section and missed weed wacking. AS you can see from the pictures I saw none of that. If I had I would have ordered my crew back to fix it immedialty but nothing was wrong with the cut. So the customer choose to cancel anyways. The customer owe $82.68 for our services Mark N[redacted]ManagerJust Mowing Inc[redacted]

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Description: LAWN MAINTENANCE

Address: Erie, Pennsylvania, United States, 16506

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