justairticket.com

Complaint: [redacted] I am rejecting this response because I provided proof and evidence (doctor's letter) to Justairticket.com of not being able to travel, and I have not received full refund Regards, J [redacted]

Complaint: [redacted] I am rejecting this response because: I would be happy to speak with a manager about the situationThat's what I tried to do immediately prior to submitting this Revdex.com complaintI made several phone calls, requesting each time to speak with a manager, and each time being transferred or placed on hold for extended periods of timePlease provide a direct managerial point of contact (name, contact information, and the best hours to call) and I would be happy to speak with that person directlyOr, have a manager contact me directly at [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Hi,Greetings from Justairticket,As per the customer request we have already forwarded the case to airline due to medical issue and we are following on the refund case with the airline and the customer,whatever updates we get we will informed the customer on the same

Dear Team,This response is regarding the complaint made by one of the consumer who had booked an airline ticket through our website.Well first of all we sincerely apologize for any inconvenience causedThe ticket was cancelled because in order to protect from any fraudulent activity we undertake certain security measuresBut if the customers failed to comply by the necessary requirements within 24hrs of booking then we are bound to cancel the ticket and void the transaction.Because the time limit for voiding the ticket is within 24hrs of the bookingWe did try our best to educate the customer about the security measures that we undertake and alsothe requirement of authorization emailBut since we did not receive within the stipulated time we had to cancel the ticket and void the transactionMoreover we do honor the consumers concern saying that they never had to send such an authorization email for the ticket bookingBut policies differs from company to companyAnd we are bound to follow our company policy.RegardsJeffery N***

Complaint: [redacted] I am rejecting this response because I have not gotten the refundOnce I received full refund, I will be satisfied with this issue.Thank you, [redacted] Regards, Jose Morenomembrilla

This is in response regarding the complaint made by one of our customer for the Complaint ID [redacted] with the booking reference ID : [redacted] Passenger book this ticket on our website on [redacted] whose original dates that he wanted to book was for 03AUGto 15AUG15.However he selected the dates as departure on 02AUGand returning on 13AUG15.The total fare for the selected dates was $in which the tickets were issuedHe then called in on the same date to change the dates to depart on 03AUGand return on 15AUGUnfortunately the fare was much higher than what was bookedOne of the representative then provided an option to depart on 03AUGand return on 14AUGthe fare of which was for USDWe then sent it for anissuanceHowever before the tickets were issued the fare expired and was no longer availableHe then called on 24DECto cancel the ticket since the newfare quoted had expiredSo therefore the original tickets were cancelled and all the transactions were voided and all the charges which was done on from hiscard was refunded back to his original form of payment.As per the terms and conditions stated on our website and at the time of purchase; it is clearly stated that "fares are not guaranteed until the tickets are issued and are subject to change according to the availabilityWe tried our best to assist our customer to get the best possible flight options but unfortunately since the customer denied we were unable to provide the tickets as was requested.NB : Kindly please see the following items attached Cancellation Email Terms and Conditions

Dear Team,This is regarding the complaint which the consumer made for the cancelled tickets the credit of which is with the airlines which can be utilized for future re-bookingfollowing the airline penalty rules and restrictions.Please note that for any changes or cancellations there is an airline
penalty that applies which the passengers have to pay at the time of cancellation and re-bookingApart from the airline penalty the passengers have to pay the fare difference as well if there is any because the new tickets has to be priced and re-issued according to the current available fare and the inventory availableIt is very clearly stated on our website as well as on the electronic ticket which we had sent that changes can be made only when the passengers comply with the applicable airline penalty rules and restrictions and all the fares are subject to change as per the availabilitySo the airline penalty and fare difference is the mandatory fees that has to be paid without which we cannot make any exchanges or re-issues.We tried our best to give the best options as the tickets were non-refundable and will surely assist the passengers in re-booking with every possibility to get them the ticketsre-booked provided they pay the penalty and the fare difference.Therefore I request the passengers to call us for further assistance at our toll free number ***NB : Please see the attachmentJeffery N***Operations Manager

Dear Team,Yes we denied to send the electronic tickets even after receiving the authorization form dully signed and a scan copy of the photo id and credit/debit card, because of themismatch of the signatureThe signature signed on the authorization form did not match totally with the Photo IDWe did send him an email specifying the mandatory requirements of verification and mismatch of signatureBut he failed to provide the correct information and also used VULGAR and Abusive languageTherefore we do not stand liable for not processing the tickets. Verification is one of our topmost priority that we take in order to protect any un-authorised charges.Please see the attachment regarding the vulgar language which he used and the intimation that we made regarding need to proper documents.Operation ManagerJeffery N***

Dear Team,This is in response to the complaint made by one of our consumer who was wanting to cancel the ticket and requesting a refund for a non-refundable ticket.Each fare is constituted with certain fare rules and regulations implemented by the airlines and every travel agency is bound to abide
by the fare rules andregulationsIf a travel agency goes against that fare rule then that agency will be penalized by the airline.Understanding the circumstances of the passengers we tried our best to resolve the issueBut the tickets that they purchased is non-refundable and non-transferable.And the passengers were advised regarding the same when they called us for further assistanceWe have given an option to re-book for new dates for which we advised that the ticket validity is only for months and the new travel should be completed within months from the original date of travelWe also sent an email advising about the fare rules and regulations.As of now we have got the ticket reissued for two passengers as per the request because they had cancelled the tickets directly with the airlinesAnd we would liketo state that the ticket for 3rd passenger stands as non-refundable and non-refundable but re-booking is permitted if they abide by the rules as statedTherefore refund will not be possible as the tickets are reissued for passenger and for the passenger ticket stands cancelled.PLEASE CHECK THE ATTACHMENT FOR EMAIL COMMUNICATION MADE BY JUSTAIRTICKET.COM TO THE CLIENT

Dear All,This is in response to the complaint made by the consumer for the booking reference and complaint ID mentioned below :Revdex.com Complaint ID : ***Booking Reference : ***Passenger Name : *** ***Ticket Number
: ***The card holder whose given name as it appears with the financial institution is * * *** purchased six tickets from our website on 25-Aug-for six passengersThe ticket cost for each ticket was $which included the airline base fare,taxes and surcharges and administrative service feeThe total ticket cost which * * *** paid was $1128.32x6=$Later on 02-sep-the card holder called to cancel one of the ticket that is for passenger ( *** *** ) as she was unable to flyThe cancellation penalty quoted to the purchaser was $which was agreed uponThe representative also advised that the refund processing can take 4-weeks and could take longer than the usual.The refund amount quoted to her was $after deducting the airline penalty and the credit card surcharge which was applied at the time of purchasing the ticket since the ticket was issued on cheque and the Merchant ARC was applied to charge the cardThe card holder agreed and sent us the authorization email agreeing for the cancellation penalty and the refund amount to be processed. PLEASE CHECK THE ATTACHMENT:Paid to *** Airline : $1050.78Credit Card Surcharge and Agency Fees : $( $included as service fee)...............................................................................⇄ Charge Per Passenger : $1128.32So the refund Amount advised was as per below statement :Total Cost $1128.32-$(Surcharge+Fees)=$( Airline Cost )-$(Penalty)= $( Refund Amount)Therefore after the refund was processed from the airlines end we sent the cheque for the stated refund amount of $to the billing address which was mentioned at the time of purchasing the ticketThe same was verified before we sent the cheque with the card holder.THE CHEQUE WAS TENTATIVELY DELIVERED ON 06-NOV-14.Therefore accordingly as we have already settled the refund amount by sending the cheque which was delivered to the consumer and for which the consumer in return stated that the compliant will be taken back as soon as the check is received, we understand that this case is being resolved after the understanding between the two party ( Justairticket and the Consumer )NB : PLEASE FIND THE DOCUMENTS BEING ATTACHED TO AUTHENTICATE THE VALIDITY OF THE REFUND AMOUNT DISCUSSED AND THE CHEQUE BEING SENT TO THE CONSUMER :Cancellation AuthorizationCheque Sent Confirmation

Dear Rain and Team,As per the fare is concerned, we cannot guarantee the fare until and unless the tickets are issuedThe fare can change even after the booking is confirmed on the websiteand it strictly depends upon the availability of the airline inventoryAs soon as the booking is confirmed on
the website, the booking is placed on queue for issuanceAndat times the fare could expire before the ticket is issued.And I would also like to state that once the ticket is issued it is non-refundable and non-transferableThis is also clearly stated in our terms and conditions which is mentionedon our website.NB : Please see the terms and conditions attached

Dear *** *** ***This is in response regarding the complaint made by one of our consumer with the complaint ID : *** with the booing reference number ***Passenger had booked this ticket on our website on 20-Nov-for three passengers, the total ticket cost of which was $
We tried to process and get the ticket accordingly, however as the fare was pricing with the wrong validating carrier we were unable to issue the ticketAnd this message was intimated to the travelers and also send a cancellation emailThe temporary charge approval that was taken from his card was removed and there was no any charge being made on his cardWe tried for an alternate option however the fare was substantially very high due to which we were unable to give the tickets to the consumer.Kindly please see the following items attached :Cancellation Email SentTerms and Conditions

Dear Team,This response is regarding the complaint raise by one of the consumer who had purchased an airline ticket from our website.We would like to inform you that whenever the passengers asked for cancelling their tickets or might have to cancel due to non-compliance of the security measures
undertakings made by justairticket, the cancellation penalty is levied in order to process the refundThe agent had educated the customer about this and thereafter we received an acceptance email from the customer stating " I have received your acknowledgement of cancellationThank you " We request the customer to call us and speak to our Supervisor ( Dale R*** ) for further assistance so that we can resolve this complaint in a mutual understanding from both the party.RegardsJeffrey N ***

Dear Team,This is regarding the complaint that was raised by the consumer for not being able to get the electronic tickets that he had ordered on our websitePlease note that we make every attempt to process all the ticket orders however before releasing the electronic ticket we follow certain
strict verification parameters in order to avoid any kind of fraudulent activityThe verification is related to the ticket details and also bank verification in which we need to verify the name,billing address and the billing phone numbers given at the time of booking directly with his or her financial institutionAnd in cases where the total ticket cost is substantially high then we request the customers to fill in an authorization dully signed by the card holder and send it to us along with Identity proofAnd in case if the card holder does not comply with the verification procedures then we are unable to release the electronic ticketsAnd if the card is being charged then the total money is being refunded to the original form of payment in 24-hoursThe same was being done for this consumer.Therefore we sincerely apologize for having had to cancel these ticket orders as we are bound to follow our mandatory verification procedures

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and do not desire to continue the process. I have purchased tickets from another vendor. I will not use Justairtickets again as I still believe the company's practices and miscommunications are a risk to consumers
Regards,
*** ***

Dear Team,This is to state the cancellation fee was charged in order to provide a future credit so that the passenger is able to re-book the flight using the credit value which remains with the airlinesAnd it is very clearly stated and has been advised that there will be an airline penalty and fare difference which will apply again at the timeof re-bookingThere if the consumer wants to credit value to use then the client should call us so that we can re-book the flights provided the client pay the airlinere-issue penalty and the applicable fare differenceCredit value can be used for the same passenger only and the origin and destination cannot be changed and the airline should remain the same as it was originally

*** *** *** ***This is in response to the complaint made by the customer who has commented that refund is not received yet and that we have charged another $500.00.I would like to let you know that, ticket was voided, however since the ticket was issued on check and the In house charge was
done for the total ticket cost,customer will received the refunds back as soon as we receive the refund amount from our ticket issuing agency.We have been following up on thisAnd willsurely send a check less $from the original paid amountTill we request the customer to waitWe apologize for the delay. And regarding the charge of $500.00, please note that there is no any such charge which was made by usThis is a misrepresentationIf any such charge is appearingwe would request the card holder to send us the statements showing such charge

Dear *** and Team,We do honor the customers concern raised and apologize for any in convenience causedAlthough the represented failed to assist in the proper manner we are bound to take certain verification steps to avoid any unauthorized activitiesHowever although the booking was made on
10-Mar- we had to get the transaction voided on 12-Mar-as we did not receive the relevant authorization within the time limit of hours from the date of original booking.Therefore the transaction was voided and the passenger was refunded with the full amount.*** ***Operations Manager

Dear *** *** ***We apologize for the inconvenience caused, however we would request the passenger and speak to a Manager to be able to discuss this issues.Meanwhile, please note that the validity of the ticket depends on types of fares and class of service originally bookedAnd in this case the
validity of the ticket is for one year from the date of ticket issuance