JuvaLux Skin Care

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a refund of $on 7/5/and additional on 7/19/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely,Juvalux Skincare

Hello,We have received a complaint in regards to the customer We understand the customer frustrations and have responded to the clients request and provided a month courtesy refund in the amount of $on 3/3/ Please allow up to business days for the credit to show from the date which the refund was specified Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely, Juvalux

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 5/31/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely,JuvaLux

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a refund of $on 7/5/and additional on 7/19/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely, Juvalux Skincare

BUYER BEWARE Anyone agreeing to a "free" trial of Juvalux Eye Serum, or Juvalux Skin Cream may be in for a big surpriseThe Juvalux system is actually set up to enroll you in a costly recurring monthly program which many buyers are not aware ofJuvalux has a somewhat hidden term on their online ordering system which many buyers do not catch prior to ordering from the companyThis is the only "warning" a buyer has prior to, or after ordering products from the company No paperwork is sent out with trial samples to confirm that the buyer has enrolled in this recurring programThe first time many are aware of this practice is when they see charges of approximately $per product on their credit card billIn my case, once I figured out I was "legally scammed" I called the company and cancelled my two productsThe following week, a new shipment arrived and my credit card was billedI contacted the company to obtain a return merchandise authorization so I could mail the products back and get credited, but was told once enrolled in the program, no refunds are given on shipped productsAlthough Juvalux may meet certain legal requirements to operate such a program, their integrity, in my opinion, is dirt lowThis is especially troubling since many enrollees of their "trial" products are senior citizens

I recently purchased a "trial offer" of productsI was not aware that they automatically enroll you in their membership programToday I was charged on my bank account for &and $for products I did not orderI called to cancel my membership and get a credit back to my bank but was told that they will only credit me percent of each charge for a total of $They get to keep over $ This is not only ridiculous but they get to keep your money for products you don't wantPeople please be warned....these products are not what they claim and they charge your card at their leisure This company should be out of businessShame on them

The online system to cancel a product will tell you that your trial period is still active even after it has past After speaking to representative I learned you can no longer return a product if you opt to cancel through the automated system The automated system does not disclose this disclaimer before cancellation The product did not work for me although other people seem to have liked it

Hello,We have received a complaint We understand the customer frustrations and have responded to the clients request for a full refund in the amount of $1/19/ Please allow up to business days for the credit to show from the date which the refund was specified Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely,Customer Service

Watch out for Juvalux Skincare company After seeing an ad for a "free trial" of this product, I sent for it, paying $for shipping and handlingThen I saw the charge on my credit card for $I called Customer Service, and was told that all this was mentioned in the Terms and Conditions at the bottom of the web pageIt was past the day period to cancel, so I am out the the initial $fee, but was able to cancel the enrollment membershipThe Terms and Conditions is a very lengthy document, that needs to be read carefully Section paragraph states that you will be automatically enrolled in a monthly program and charged $a monthNo mention of this on the body of the web site I repeat, watch out!

I, like many others on here, was legally scammedUnfortunately I actually called minutes after I made my order for their "free trial." because I did accidently order an extra itemI told the customer service worker then that, not only did I not want the extra product, but that I also didn't want to continue after the trialI received my email and money back from my extra product So, I got the product and it wasn't for me, made me break outI didn't think much about it since I figured I already canceled itI did not notice until after debits of nearly $each that I was not cancelled like I thought So I call and got the whole script of them not taking back products or giving refunds and that I knewWhen I explained I did cancel the subscription I was told I only cancelled the extra product and they can't help with the almost $they took I'm more frustrated that because I got a bonus at work, I didn't notice the first payment came out so I waited much longer to call and now how am I supposed to pay my other bills? I want my money back! I work in behavioral health so I don't make much to just be taken out of my account

Buyer beware I ordered the 14-day $trial offer from this company using my cell phoneThe order was placed on May 29, and I received a generic email confirmation and shipping notice the same day - no details of the trail terms were included in either of theses messages During the ordering process there was a timer saying the offer would end in so many seconds - I felt pressured to complete the orderI received the product on June via USPS The box contained the product and a product usage card along with advertisement for their eye serum Again, nothing was included with the shipped product outlining the trail termsSadly, I had a allergic reaction to the product and thought I was cancelling within my 14-day trial but NO The 14-day period starts when you submit your order Needless to say, I was charged $for a 1/2oz 30-day supply I phoned the customer service number and spoke to Jalissa, she told me that I agreed to the terms [little check box] when I placed the orderThis business should have included the trial terms in their order confirmation email and with the shipped product

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 5/31/2016. Please allow up to business days for the credit to show from the refunded
date. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely,
JuvaLux

This business makes unauthorized charges to your credit cardI ordered products that were advertised as specials and I was supposed to be charged $and $for the productsThose charges were made in addition to $and charges for eachI called
And they told me I was automatically enrolled to receive monthly product for $and they charged me for the first month the charges for were insurance charges for shipping they told meI told them this was fraud as I never was told or authorized these chargesThey refunded the $but not the other chargesThis company is a fraud that makes unauthorized charges on credit cards

Hello,We have received a complaint in regards to the customer.  We understand the customer frustrations and have responded to the clients request and provided a 1 month courtesy refund in the amount of $186.80 on 3/3/2017.  Please allow up to 10 business days for the credit to show from...

the date which the refund was specified.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely, Juvalux

Hello,We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a refund of $87.94 on 7/5/2016 and additional 87.96 on 7/19/2016.  Please allow up to 10 business days for the credit to show from...

the refunded date.  Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely,Juvalux Skincare

Hello,We are in receipt of you complaint on behalf of the customer.  We understand the customer frustrations and have responded to the complaint by providing a full refund of $9.95 on 5/31/2016.  Please allow up to 10 business days for the credit to show from the refunded date.  Also,...

please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product.  The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product.  After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely,JuvaLux

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you they have refunded the last product that I sent back to them. hopefully they will not send me anymore of their product..Got the message that I cancelled with them the first time I received their product but kept on sending it and charging me.
Regards,
[redacted]

Watch out for Juvalux Skincare company.
After seeing an ad for a "free trial" of this product, I sent for it, paying $4.95 for shipping and handling. Then I saw the charge on my credit card for $89.90. I called Customer Service, and was told that all this was mentioned in the Terms and Conditions at the bottom of the web page. It was past the 10 day period to cancel, so I am out the the initial $89.90 fee, but was able to cancel the enrollment membership. The Terms and Conditions is a very lengthy document, that needs to be read carefully. Section 5 paragraph 3 states that you will be automatically enrolled in a monthly program and charged $89.90 a month. No mention of this on the body of the web site.
I repeat, watch out!

Hello,We have received a complaint.  We understand the customer frustrations and have responded to the clients request for a full refund in the amount of $91.90 1/19/2017.  Please allow up to 10 business days for the credit to show from the date which the refund was specified.  Also,...

please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund.  Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Sincerely,Customer Service