J.W. Pumbing and Heating

Dear [redacted] ,I am writing with regard to the complaint filed from [redacted] , Complaint # [redacted] We have been actively in contact with the *** Damage Exception Group to work on this situationAs we have been instructed, we sent them the required photos of the damaged chair and box on September *, Then, we contacted *** multiple times over the past weeks to confirm they received the picturesWe provided [redacted] with all the information they needed to proceed with this caseThe final step would be for [redacted] to get in touch with the ***Please, if you require any further information feel free to contact me directly at ###-###-####Sincerely,Jon M***

[redacted] We will re-ship the item again and cover the extra $Please make sure you or someone is there to receive it at any of the 4th attempts [redacted] will try to deliverThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

We are working to process the return and as soon as items are fully examined for any damage, scratches, dents the approppiate refund will be issued

RE: ID #*** Dear Sir/Madame, We have received a letter from your department regarding a grievance from *** ***We take all matters seriously and are very concerned about this; as such we wish to correct this situation as soon as possibleWe normally review issues like this to
determine their validity; however as a sign of good faith we will have a clock shipped out to *** *** in the next few days *** tracking number *** may be used to track the itemPlease feel free to reach out should you have any additional questions or concerns. Best Regards, Customer Service

We apologize you feel that way

The order for the Customer was processed, the tracking number was issued and the item went out for shipment Nevertheless, as per Customer's request, the order was cancelled after the and as a courtesy, all the restocking fees were waived, leaving the Customer only with the cancellation
fee, as per store policy

The products we offer are the best quality replicas in the Market, which is clearly disclaimed on our websiteThe Customer has mistaken the product with the original item. In our Cushions we use upgraded Tempur-pedic Memory Foam, which is a much better ergonomic material and it guarantees the
cushions will not flattens after the 1st year of usage. If the Customer prefers to purchase the real Herman Miller,we will be happy to accept the return for a refund within appropriate time frameThe RMA number and return instructions have been provided to the CustomerAs soon as we receive it, the refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business' response mistates the facts and omits significant details, including the dozens of emails I've sent trying to get them to ship, the fact that they sent me a shipping noticed the day before they shipped the ottoman (seven months late), giving me no time to make arrangements to accept the signature required shipment, the multiple unanswered emails and calls after the shipment was returned, the fact that I explicitly told the shipping department -- and have emails to prove it -- that I do not have a *** or UPS account and asking for an alternative, which has been ignored in subsequent responses, and now they are "offering" to ship the owed item at $79, even though I paid expensive shipping the first time, in September, when the item should have been sentI've paid shipping, I am not paying againThey could make a semblance of an effort to provide decent customer service, vs repeatedly offering untrue and misleading information ("it will ship this week" - about times)This company cannot seem to get their story straightAt this point, the ottoman ought to be delivered to me, free of additional charge, at my convenienceThis is an item I paid for!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will mention this to the logistic manager> Thank you

** *** ***
*** *** ***
*** ** *** ** ***
** *** ***
*** We apologize for the delay to the replacement but we did
ship the missing ottoman to the customer via *** on March *** Tracking # ***. Unfortunately *** tried to deliver the item times and the customer was not available nor Signed the Authorization to leave the package at the door We told customer we can send ship it again using her *** account and we are still waiting for her number.We do apologize for *** missing her and we want to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all I cancelled my order before you guys processed it.The main reason I'm arguing is because this is a FRAUDAnd it was clearly exposed from the email you guys sent to your backend systemI paid for the entire amount for a furniture that was manufactured from *** but you guys were getting it from ***And to fool customers you are making sure that the customer doesn't know where did the furniture came from Please NO indications the item came from *** on packaging or invoice This is how you were making sure !!!!This is appalling!! And that's why I want my complete money back including the cancellation fees
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reality is that Manhattan Home Design is just stonewallingThey have cheated me out of $and sent me a defective productThey have taken no steps to remedy the situation and address the complaintThe only option they provided is asking for more money to send another product, which is what seems to be their usual deceitful practice. This is, in essence, a scamI am calling for Revdex.com to investigate this, not just provide a forum for this useless back-and-forth with this unscrupulous company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will review the information and relate answers to the customer in around business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the delivery occurs as promised. If the item is not delivered by the end of June, I will re-open this matter.
Sincerely,
[redacted]

Dear [redacted],I am writing with regard to the complaint filed from [redacted], Complaint #[redacted] We have been actively in contact with the [redacted] Damage Exception Group to work on this situation. As we have been instructed, we sent them the required photos of the damaged chair...

and box on September *, 2017. Then, we contacted [redacted] multiple times over the past weeks to confirm they received the pictures. We provided [redacted] with all the information they needed to proceed with this case. The final step would be for [redacted] to get in touch with the [redacted]. Please, if you require any further information feel free to contact me directly at ###-###-####. Sincerely,Jon M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  This is not a resolution to the matter, but instead a receipt of their...

stated review of the complaint that is in process.  Any further resolutions are still pending.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is trying to weasel their way out of this. I never mistook this chair for a genuine Eames chair and knew it was a replica when I bought it but their site states that "[redacted]". This cushioning is crap. I was in the furniture business for 18 years and know what good cushioning is. This chair is unusable because it is so hard. This company just responded with their "pat" answer. Yes, they issued a RMA number but want to charge me up to 25% restocking fee for a chair that is not as described. This is what is known as false advertising and misrepresenting the product. I have been online and see many, many complaints about the tactics of this company. I have also filed a formal complaint with the Federal Trade Commission and a dispute with my credit card company. It is not enough just to make a chair that "looks like" the real thing...it must also be comfortable. and just for the record the cushioning on a genuine Eames chair does NOT break down after 1 year. I have several friends who have owned them for years and sit in them everyday the they look and sit the exact same as when new. I wish I had never bought from these guys...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We just responded to her credit card request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]