Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/16/2017, therefore the consumer should expect to receive our correspondence within to business days
Ms***
***
The phone
number that we provided in the prior response (866-651-0490) is a number that a representative
of URS personally reached out to at *** and was able to confirm the placement
of your accountIf you would please reach out to *** at 866-651-they
will be able to confirm placement of your account with United Recovery Systems,
LP
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 10/4/2016, therefore the consumer should expect to receive our correspondence within to business days
Mr***,
After
further review, your account has been closed and returned to the creditorYour
correspondence was received and forwarded to our client, *** FinancialWe
are a third party collection agency and do not report to the credit bureau,
therefore you will need to resolve your concerns directly with the creditor
Good Morning -I do not find this consumer in my systemMay I request additional information to attempt to identify the consumer and aid in this situation? I have no consumer's with this last name living in CA and I have no one by this first nameIf I may request either a DOB or last four of their social? Thank you kindly in your assistance to this matter.Brenda * ***Director of Compliance
August 12,
The Dispute Resolution Department
Greater Houston Revdex.com
West Loop South, Suite
Houston, Texas
Re:
***
* ***
Complaint ID: ***
URS No: ***
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding *** * ***The undersigned is the Director of
Compliance for United Recovery Systems, L.PWe
appreciate the opportunity to respond to your concernsWe have reviewed the
complaint and the related matterAs a result of our investigation we have made
the following determinations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to improve our operationsOn June 30th, of our
office received placement of a file from ***, N.Aour client in Ms
***’s nameDuring the course of business we made
an attempt to reach our desired consumer at a number which we believed to be
theirsOn July 8th we received a call from Mrs*** requesting
the work number be blocked and to only attempt to reach her on her cell phone,
which was verified and marked “do not call” that same dayOn August 6th 2015, Mrs*** called into to
set up the payment arrangement discussed the previously day August 5th,
On August 6th, we received *** ***’s complaint
from your officeIn response to the complaint Mrs***’s account was
immediately placed on hold and all collection activity ceased
Since Mrs*** initiated the
secondary call to us establishing a payment arrangement and provided payment
instruments to secure desired plan, it is possible that Mrs*** established
the contact and established these terms after making the initial complaintIf
that is the case, since Mrs*** communicated that she desired no further contact
from United Recovery Systems, we would encourage her to contact us at her
earliest convenience to re-establish the arrangement and terms she requested
initially
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-
This is a communication for a debit collector
Kind regards,
Brenda * ***
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, June 25, 12:PM *** *** Subject: Re: You have a New Message from
Revdex.com Regarding Complaint #*** *** *** Last four social ***
Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly *** *** *** *** has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 1/18/2017, therefore the consumer should expect to receive our correspondence within to business days
October 31, *** ***
*** *** ***
*** ** *** Re: Your Revdex.com complaint question dated 10/28/2016 Case No.: *** Alltran No.: *** *** ***: This letter is in response to your complaint we recently received from the Revdex.comThe undersigned is the Complaint Resolution Specialist for Alltran FinancialWe appreciate the opportunity to respond your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operationsOur office received placement of an account in your name from one of our clients, on September 7th, On October 27th, we received your Revdex.com complaint in which you request that we allow you to defer the current month’s payment, in light of financial difficulty and your state that you have not received recent statements from us We regret that we are unable to assist with your requestOn August 31st, the client recalled your account and at this time, our office is no longer servicing itOn September 27th, our office received your money order for $100, and since the account was no longer in our office, we forwarded it to the clientOn October 28th, we received another $money order and we have returned it to you along with this response, by mail to the *** *** addressYou should expect to receive them within 5-days As Alltran is no longer servicing the account, we would recommend that you reach out to the client directly regarding any further concerns and with questions regarding the September 27th, money order that we forwarded to them We sincerely hope this represents a satisfactory resolution to your concernsI would invite you to contact me directly if I can be of further assistanceOur number is *** *** Kind regards, Angel G*** Complaints and Disputes Alltran Financial *** ** *** *** * *** ** ***
*** * *** This is a communication from a debt collectorTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
There is no confusionThat is a lovely (but evil) art form, accusing me of being confused ectI think it must be what is taught in Lawyering Just as often the compaintant is accused of being "frustrated" or whatever else might deflect the subject from what was/is the goal of discussing the complaint all alongI've heard them all beforeMy objective was clear in my initial complaint here to Revdex.com and remains there in black and whiteIt is same now tooIt is clearly written on the Revdex.com formI have not strayed from that objective in any of my rejections of these repeated attempts at sleight of hand by URSRevdex.com, please close this complaint nowURS has only proved my complaint was, and unfortunately still is,valid*** ** ***
September 17th, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]
A [redacted]...
[redacted])
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the
Director of Compliance for United Recovery Systems, L.P. We appreciate the opportunity to respond to your
concerns. We have reviewed the complaint and the related matter. As a result of
our investigation we have made the following determinations:
First, I would like to thank you for providing us feedback
on our efforts as this is one tool we can use to continue to improve our
operations. On August 31st, of 2015 our office received placement of
a file from Department Store National Bank ([redacted]) our client, in Mrs. [redacted]’s name. On September 9th, 2015 we received a call from Mrs.
[redacted] at which time the status of her account being in a pre-charge
off status was explained to her and she agreed to a payment arrangement of 20%
down with six (6) consecutive payments to follow.
On September 12th, 2015
we received a message from Mrs. [redacted] stating she called [redacted] and
was told her account was not in collections and in good standing.
On September 15th, 2015
the Revdex.com compliant was received and the account was placed in a hold status to
attempt to resolve the matter as well as forwarded a copy of Mrs. [redacted]’s complaint and this response to the creditor so they may be aware of
her concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
This is a communication for a debit collector.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to improve our operations. On May 10th, of 2015 our
office received placement of a file from one of our clients in Ms. [redacted]’s name.
During the course of business we made an attempt to
reach our desired consumer at a number which we believed to be theirs. On July
9th the owner of the phone number called in to inform our agent that
Ms. [redacted] no longer lived at that residence. The number ending in [redacted] was
notated as a bad number and put into a Do Not Call status. I can assure you that number will not receive future
communications regarding this matter. In the interim our office has placed the account on hold and ceased all collection
efforts, including all call attempts. In addition, we have forwarded a copy of the
complaint and this response to the creditor, so they may be aware of Ms.
[redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at [redacted].
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, [redacted], has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 09/20/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]...
[redacted]
Case No: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of Compliance
for United Recovery Systems, LP. We appreciate the opportunity to respond to
his concerns. URS has investigated the
allegations and made the following determinations:
Our office received placement of an account in the name of
[redacted] from our client [redacted], on May 28thth of
this year. On June 10th, we received [redacted]
complaint from your office in which requested more time to send in his
settlement payment.
URS is in agreement to allow Mr.
Wagoner more time in order to satisfy his settlement offer in the means he
feels most comfortable. I encourage [redacted] to call in and speak with manger
James W[redacted] or myself directly to make the arrangements.
We appreciate [redacted]’s efforts in working with us to
resolve this matter. We apologize for
any inconvenience that may have occurred. We hope this information aids in the resolution of [redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at [redacted]
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I need to point out that I have had this phone number for several years and this company should be more diligent in verifying the information on their debtors. Also this could have been resolved quicker and more efficiently if their employees had left voicemails identifying who they are and who they are looking for. Instead they called multiple times - sometimes daily - and simply hung up when I did not answer. An internet search of the phone numbers revealed that this is a widespread problem of people being disturbed by the lack of due diligence from this debt collector.
September 27, 2016 The Dispute Resolution Team 1333 West Loop South, Ste 1200 Houston, TX 77027 Re: Michael [redacted] Case No.: ...
[redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding Mr. Michael [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Financial. I want to thank you for your correspondence. We have reviewed our records and are unable to locate any matter in our system related to Mr. [redacted] with the provided information. I empathize with Mr. [redacted]’s customer experience, and would appreciate the opportunity to assist the consumer in resolving his, but our records do not show any matter under that name, address, or phone number. If the consumer would like to provide an account number or any additional information, we would be happy to verify if we service a file in his name. We sincerely hope this represents a satisfactory resolution to your concerns. I would invite you to contact me directly if I can be of further assistance. Our number is (713) 977-1234. Kind regards, Angel [redacted] Complaints and Disputes Alltran Financial 5800 N. Course Dr. | Houston, TX 77072 713.977.1234 | angel.[redacted]@alltran.coml Tell us why here...
November 3, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
[redacted]
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, **P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Ms. [redacted] for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On September 17th, 2015 our office received
placement of a file from our client, Citibank, N.A., in Ms. [redacted]’s name. Our
records indicate Ms. [redacted] contacted our office on October 23rd to
discuss the placement of her account and interest associated with the account.
Our records also indicate Ms. [redacted] called our office again on October 26th,
2015 to make her first payment towards the arrangement. However, due to the above referenced Revdex.com complaint being received on the 26th,
the account had been placed in a hold status to cease collection
activities while our office attempted to resolve the complaint. On October 27th,
Ms. [redacted] called in to our office to inquire about the payment not being “put
through her account.” Our agent explained to Ms. [redacted] that a hold had been
placed on her account in response to her Revdex.com complaint. Ms. [redacted] confirmed she
wanted the check applied to her account so our office processed the payment.
Ms. [redacted] was advised of the check process as well as informed we would honor her
request while the Revdex.com compliant investigation was ongoing. Furthermore, a copy
of Ms. [redacted]’s complaint, all supporting documentation, and this response have
been forwarded to the creditor so they may be aware of her concerns.
Unfortunately, at this time her account has been closed in
our office and returned to the creditor. We apologize for any inconvenience as
this was not our intention. Should Ms. [redacted] have any further questions or
communications they should be directed to Citibank.
If I can be of further assistance, please don’t hesitate to
call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/19/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to Ms. [redacted]’s concerns. We have
reviewed the complaint and the related matter. As a result of our investigation
we have made the following determinations:
First, I would like to thank Ms.
[redacted] for providing us feedback on our efforts as this is one tool we can
use to continue to improve our operations. On March 21st, of
2015, our office received placement of a file from [redacted]’s, our client in Ms.
[redacted]’s name. On May 13th, 2015, we received a voicemail from
the consumer requesting a return call. Our records indicate we made multiple
attempts to reach Ms. [redacted] at the
number ending in 9313, as well as left messages alerting the consumer of our
agent attempting to get back in touch with her. On July 27th the Revdex.com
complaint was received and the account was placed in a hold status to attempt to
resolve the matter. Further review shows all payments for this account have
been made directly to the creditor and United Recovery Systems has not agreed
to any payment arrangement or processed any payments for this account. As a
result, we have notified the creditor of Ms.
[redacted]’s concerns and would direct her to follow up with the creditor
concerning any issues with her payments.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First, I had to send by letter my request for ALL correspondence between [redacted] Financial and United Recovery particularly the notes that United read to me regarding a conversation with [redacted]. I did NOT receive any of that. I'll I received was copies of the original lease agreement from [redacted] and not the "notes" that were recorded between [redacted] and I as they reported, nor any notes between united recovery and myself. I never received any word back that they received my documents supporting my payments in full to [redacted]. I ended up calling them and asking about the matter and their reply was simply that they did receive it. I knew this because I sent it with a tracking number. To date I have not received any word if this matter has been resolved. Seems only right that they should update me. After all, they would call me several times looking for updates for the payment from the dealer which I didn't have any control.
Regards,
[redacted]Cell [redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/16/2017, therefore the consumer should expect to receive our correspondence within to business days
Ms***
***
The phone
number that we provided in the prior response (866-651-0490) is a number that a representative
of URS personally reached out to at *** and was able to confirm the placement
of your accountIf you would please reach out to *** at 866-651-they
will be able to confirm placement of your account with United Recovery Systems,
LP
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 10/4/2016, therefore the consumer should expect to receive our correspondence within to business days
Mr***,
After
further review, your account has been closed and returned to the creditorYour
correspondence was received and forwarded to our client, *** FinancialWe
are a third party collection agency and do not report to the credit bureau,
therefore you will need to resolve your concerns directly with the creditor
Good Morning -I do not find this consumer in my systemMay I request additional information to attempt to identify the consumer and aid in this situation? I have no consumer's with this last name living in CA and I have no one by this first nameIf I may request either a DOB or last four of their social? Thank you kindly in your assistance to this matter.Brenda * ***Director of Compliance
August 12,
The Dispute Resolution Department
Greater Houston Revdex.com
West Loop South, Suite
Houston, Texas
Re:
***
* ***
Complaint ID: ***
URS No: ***
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding *** * ***The undersigned is the Director of
Compliance for United Recovery Systems, L.PWe
appreciate the opportunity to respond to your concernsWe have reviewed the
complaint and the related matterAs a result of our investigation we have made
the following determinations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to improve our operationsOn June 30th, of our
office received placement of a file from ***, N.Aour client in Ms
***’s nameDuring the course of business we made
an attempt to reach our desired consumer at a number which we believed to be
theirsOn July 8th we received a call from Mrs*** requesting
the work number be blocked and to only attempt to reach her on her cell phone,
which was verified and marked “do not call” that same dayOn August 6th 2015, Mrs*** called into to
set up the payment arrangement discussed the previously day August 5th,
On August 6th, we received *** ***’s complaint
from your officeIn response to the complaint Mrs***’s account was
immediately placed on hold and all collection activity ceased
Since Mrs*** initiated the
secondary call to us establishing a payment arrangement and provided payment
instruments to secure desired plan, it is possible that Mrs*** established
the contact and established these terms after making the initial complaintIf
that is the case, since Mrs*** communicated that she desired no further contact
from United Recovery Systems, we would encourage her to contact us at her
earliest convenience to re-establish the arrangement and terms she requested
initially
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-
This is a communication for a debit collector
Kind regards,
Brenda * ***
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Thursday, June 25, 12:PM *** *** Subject: Re: You have a New Message from
Revdex.com Regarding Complaint #*** *** *** Last four social ***
Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly *** *** *** *** has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 1/18/2017, therefore the consumer should expect to receive our correspondence within to business days
October 31, *** ***
*** *** ***
*** ** *** Re: Your Revdex.com complaint question dated 10/28/2016 Case No.: *** Alltran No.: *** *** ***: This letter is in response to your complaint we recently received from the Revdex.comThe undersigned is the Complaint Resolution Specialist for Alltran FinancialWe appreciate the opportunity to respond your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operationsOur office received placement of an account in your name from one of our clients, on September 7th, On October 27th, we received your Revdex.com complaint in which you request that we allow you to defer the current month’s payment, in light of financial difficulty and your state that you have not received recent statements from us We regret that we are unable to assist with your requestOn August 31st, the client recalled your account and at this time, our office is no longer servicing itOn September 27th, our office received your money order for $100, and since the account was no longer in our office, we forwarded it to the clientOn October 28th, we received another $money order and we have returned it to you along with this response, by mail to the *** *** addressYou should expect to receive them within 5-days As Alltran is no longer servicing the account, we would recommend that you reach out to the client directly regarding any further concerns and with questions regarding the September 27th, money order that we forwarded to them We sincerely hope this represents a satisfactory resolution to your concernsI would invite you to contact me directly if I can be of further assistanceOur number is *** *** Kind regards, Angel G*** Complaints and Disputes Alltran Financial *** ** *** *** * *** ** ***
*** * *** This is a communication from a debt collectorTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
There is no confusionThat is a lovely (but evil) art form, accusing me of being confused ectI think it must be what is taught in Lawyering Just as often the compaintant is accused of being "frustrated" or whatever else might deflect the subject from what was/is the goal of discussing the complaint all alongI've heard them all beforeMy objective was clear in my initial complaint here to Revdex.com and remains there in black and whiteIt is same now tooIt is clearly written on the Revdex.com formI have not strayed from that objective in any of my rejections of these repeated attempts at sleight of hand by URSRevdex.com, please close this complaint nowURS has only proved my complaint was, and unfortunately still is,valid*** ** ***
September 17th, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]
A [redacted]...
[redacted])
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the
Director of Compliance for United Recovery Systems, L.P. We appreciate the opportunity to respond to your
concerns. We have reviewed the complaint and the related matter. As a result of
our investigation we have made the following determinations:
First, I would like to thank you for providing us feedback
on our efforts as this is one tool we can use to continue to improve our
operations. On August 31st, of 2015 our office received placement of
a file from Department Store National Bank ([redacted]) our client, in Mrs. [redacted]’s name. On September 9th, 2015 we received a call from Mrs.
[redacted] at which time the status of her account being in a pre-charge
off status was explained to her and she agreed to a payment arrangement of 20%
down with six (6) consecutive payments to follow.
On September 12th, 2015
we received a message from Mrs. [redacted] stating she called [redacted] and
was told her account was not in collections and in good standing.
On September 15th, 2015
the Revdex.com compliant was received and the account was placed in a hold status to
attempt to resolve the matter as well as forwarded a copy of Mrs. [redacted]’s complaint and this response to the creditor so they may be aware of
her concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
This is a communication for a debit collector.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
DATE \@ "MMMM d, yyyy" July 15, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston,...
Texas 77027
Re: [redacted]
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to improve our operations. On May 10th, of 2015 our
office received placement of a file from one of our clients in Ms. [redacted]’s name.
During the course of business we made an attempt to
reach our desired consumer at a number which we believed to be theirs. On July
9th the owner of the phone number called in to inform our agent that
Ms. [redacted] no longer lived at that residence. The number ending in [redacted] was
notated as a bad number and put into a Do Not Call status. I can assure you that number will not receive future
communications regarding this matter. In the interim our office has placed the account on hold and ceased all collection
efforts, including all call attempts. In addition, we have forwarded a copy of the
complaint and this response to the creditor, so they may be aware of Ms.
[redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at [redacted].
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, [redacted], has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 09/20/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
June 11th 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]...
[redacted]
Case No: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of Compliance
for United Recovery Systems, LP. We appreciate the opportunity to respond to
his concerns. URS has investigated the
allegations and made the following determinations:
Our office received placement of an account in the name of
[redacted] from our client [redacted], on May 28thth of
this year. On June 10th, we received [redacted]
complaint from your office in which requested more time to send in his
settlement payment.
URS is in agreement to allow Mr.
Wagoner more time in order to satisfy his settlement offer in the means he
feels most comfortable. I encourage [redacted] to call in and speak with manger
James W[redacted] or myself directly to make the arrangements.
We appreciate [redacted]’s efforts in working with us to
resolve this matter. We apologize for
any inconvenience that may have occurred. We hope this information aids in the resolution of [redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at [redacted]
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
[redacted]
This message is from a debt collector.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However I need to point out that I have had this phone number for several years and this company should be more diligent in verifying the information on their debtors. Also this could have been resolved quicker and more efficiently if their employees had left voicemails identifying who they are and who they are looking for. Instead they called multiple times - sometimes daily - and simply hung up when I did not answer. An internet search of the phone numbers revealed that this is a widespread problem of people being disturbed by the lack of due diligence from this debt collector.
September 27, 2016 The Dispute Resolution Team 1333 West Loop South, Ste 1200 Houston, TX 77027 Re: Michael [redacted] Case No.: ...
[redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding Mr. Michael [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Financial. I want to thank you for your correspondence. We have reviewed our records and are unable to locate any matter in our system related to Mr. [redacted] with the provided information. I empathize with Mr. [redacted]’s customer experience, and would appreciate the opportunity to assist the consumer in resolving his, but our records do not show any matter under that name, address, or phone number. If the consumer would like to provide an account number or any additional information, we would be happy to verify if we service a file in his name. We sincerely hope this represents a satisfactory resolution to your concerns. I would invite you to contact me directly if I can be of further assistance. Our number is (713) 977-1234. Kind regards, Angel [redacted] Complaints and Disputes Alltran Financial 5800 N. Course Dr. | Houston, TX 77072 713.977.1234 | angel.[redacted]@alltran.coml Tell us why here...
November 3, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
[redacted]
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, **P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Ms. [redacted] for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On September 17th, 2015 our office received
placement of a file from our client, Citibank, N.A., in Ms. [redacted]’s name. Our
records indicate Ms. [redacted] contacted our office on October 23rd to
discuss the placement of her account and interest associated with the account.
Our records also indicate Ms. [redacted] called our office again on October 26th,
2015 to make her first payment towards the arrangement. However, due to the above referenced Revdex.com complaint being received on the 26th,
the account had been placed in a hold status to cease collection
activities while our office attempted to resolve the complaint. On October 27th,
Ms. [redacted] called in to our office to inquire about the payment not being “put
through her account.” Our agent explained to Ms. [redacted] that a hold had been
placed on her account in response to her Revdex.com complaint. Ms. [redacted] confirmed she
wanted the check applied to her account so our office processed the payment.
Ms. [redacted] was advised of the check process as well as informed we would honor her
request while the Revdex.com compliant investigation was ongoing. Furthermore, a copy
of Ms. [redacted]’s complaint, all supporting documentation, and this response have
been forwarded to the creditor so they may be aware of her concerns.
Unfortunately, at this time her account has been closed in
our office and returned to the creditor. We apologize for any inconvenience as
this was not our intention. Should Ms. [redacted] have any further questions or
communications they should be directed to Citibank.
If I can be of further assistance, please don’t hesitate to
call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/19/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
August 5th, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
[redacted]
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to Ms. [redacted]’s concerns. We have
reviewed the complaint and the related matter. As a result of our investigation
we have made the following determinations:
First, I would like to thank Ms.
[redacted] for providing us feedback on our efforts as this is one tool we can
use to continue to improve our operations. On March 21st, of
2015, our office received placement of a file from [redacted]’s, our client in Ms.
[redacted]’s name. On May 13th, 2015, we received a voicemail from
the consumer requesting a return call. Our records indicate we made multiple
attempts to reach Ms. [redacted] at the
number ending in 9313, as well as left messages alerting the consumer of our
agent attempting to get back in touch with her. On July 27th the Revdex.com
complaint was received and the account was placed in a hold status to attempt to
resolve the matter. Further review shows all payments for this account have
been made directly to the creditor and United Recovery Systems has not agreed
to any payment arrangement or processed any payments for this account. As a
result, we have notified the creditor of Ms.
[redacted]’s concerns and would direct her to follow up with the creditor
concerning any issues with her payments.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First, I had to send by letter my request for ALL correspondence between [redacted] Financial and United Recovery particularly the notes that United read to me regarding a conversation with [redacted]. I did NOT receive any of that. I'll I received was copies of the original lease agreement from [redacted] and not the "notes" that were recorded between [redacted] and I as they reported, nor any notes between united recovery and myself. I never received any word back that they received my documents supporting my payments in full to [redacted]. I ended up calling them and asking about the matter and their reply was simply that they did receive it. I knew this because I sent it with a tracking number. To date I have not received any word if this matter has been resolved. Seems only right that they should update me. After all, they would call me several times looking for updates for the payment from the dealer which I didn't have any control.
Regards,
[redacted]Cell [redacted]