This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Mr. [redacted] for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On August 12th, 2015 our office received placement
of a file from our client, [redacted], in Mr. [redacted]’s
name. Our records indicate Mr. [redacted] contacted our office to discuss placement
of his account. On each occasion our agents attempted to explain the reasoning
behind the account’s placement with our office. On October 7th, 2015 the above referenced Revdex.com complaint was received and
the account was placed in a hold status to cease communication while
attempting to resolve the matter. Additionally, on October 14th,
2015 we received a validation request from Mr. [redacted]. The documents from the
client were on mailed to the address we have on file the same day. Furthermore,
a copy of Mr. [redacted]’s complaint, all supporting documentation, and this
response were forwarded to the creditor so they may be aware of his concerns.
Finally,
URS is not a data furnisher and does not report any negative information to the
credit bureaus. As such, URS has not reported negative information to any
credit bureau with regard to your account at any time. If you would like to
provide our office with additional documentation detailing the reporting you
are referencing, we will be happy to help assist you in resolving the
issue.
If I can be of further assistance, please don’t hesitate to
call me at [redacted].
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]
Case No: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of Compliance
for United Recovery Systems, LP. We appreciate the opportunity to respond to
his concerns. URS has investigated the
allegations and made the following determinations:
Our office received placement of an account in the name of
Mr. [redacted] from our client [redacted]. On June 25th 2015, we received [redacted] complaint
from your office in which Mr. [redacted] expressed his feelings of harassment by
his brother’s phone being called, as well as the desired settlement of clearing
his credit from the creditor. Immediately, our office placed Mr. [redacted]’s
account on hold and ceased all collection efforts. The number in question was
utilized only to obtain location information as permitted as by law. The number
has also been placed in a “do-not-call” status to ensure no further contact. In
response to Mr. [redacted]’s follow-up comment, URS does not own the debt and is
not the creditor therefore, we are unable to clear his credit as requested.
We appreciate Mr. [redacted]’s efforts in working with us to
resolve this matter. We apologize for
any inconvenience that may have occurred. We hope this information aids in the resolution of Mr. [redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
713.977.1234
Revdex.com:Although I still find United Recovery Systems "recovery" tactics repugnant and bullying, they have provided information that I needed to trace back to the root of the problem which does not appear to be United Recovery Systems at this time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However,...
we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/24/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days. Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *ay update it before sending it.]
Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and find that this resolution would be satisfactory to *e.
I a* very grateful for your work. In the letter fro* United Recovery Syste*s fro* June 8, 2015, I was infor*ed that I owe $719.88 to [redacted] Corporation. Asking for *ore details, the docu*entation was sent to *e fro[redacted] Corporation through United Recovery Syste*s showing the a*ount of $1435.87 (not $719.88) as *y debt. I asked to explain *e this discrepancy. At the sa*e ti*e, I reported the proble* to Revdex.com. Briefly after your intervention, I have received two letters: one fro* United Recovery Syste*s and another fro[redacted] Corporation. Even if I didn't do any pay*ent during this ti*e, both letters confir* that *y account had already been paid in full. There was no explanation and no apology, neither fro[redacted], nor fro* United Recovery. Considering that I have now state*ent in writing that do not owe anything neither to [redacted], nor to United Recovery Syste*s and that I have no ti*e and energy to continue this dispute, I decide that it is ti*e to thank you for your intervention and to close this case. *ost likely, after *y present lease contract with [redacted] expires, *y next car will not be [redacted] any*ore. Respectfully,Andrzej [redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However, we...
wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 07/25/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
November 11, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
Jocelyn
Lewis
Complaint ID: [redacted]
URS No: 36738537
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding Jocelyn Lewis. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Ms. Lewis for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On October 27th, 2015 our office received placement
of a file from our client, Citibank, N.A., in Ms. Lewis’s name. On November 2nd,
2015 the above referenced Revdex.com complaint was received
and the account was immediately placed in a hold status to cease
communication while attempting to resolve the matter. Additionally, a copy of Ms. Lewis’s complaint
and this response was forwarded to the creditor so they may be aware of her concerns.
In response to Ms. Lewis’s request for a cease and desist,
the numbers associated with her account have been marked as a “Do Not Call”
status to prevent any further calls regarding this matter. Additionally, we
have notified the client of her validation request and we will be forwarding Ms.
Lewis the documentation once it has been received by our office.
If I can be of further assistance, please don’t hesitate to
call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However,...
we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/27/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
October 28, 2016 [redacted]
[redacted]
[redacted] Re: Your Revdex.com complaint dated 10/27/2016 Case...
No.: [redacted] Alltran No.: [redacted] [redacted]: This letter is in response to your complaint we recently received from the Revdex.com. The undersigned is the Complaint Resolution Specialist for Alltran Financial. We appreciate the opportunity to respond your concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. Our office received placement of an account in your name from one of our clients, on September 7th, 2012. On October 27th, 2016 we received your Revdex.com complaint in which you request that we allow you to defer the current month’s payment, in light of financial difficulty and your state that you have not received recent statements from us. We regret that we are unable to assist with your request. On August 31st, 2016 the client recalled your account and at this time, our office is no longer servicing it. On September 27th, 2016 our office received your c\money order fir $100, and since the account was no longer in our office, we forwarded it to the client. On October 28th, 2016 we receive another $100 money order and we return it to you along with this response. As Alltran is no longer servicing the account, we would recommend that you reach out to the client directly regarding any further concerns. We sincerely hope this represents a satisfactory resolution to your concerns. I would invite you to contact me directly if I can be of further assistance. Our number is [redacted]. Kind regards, Angel G[redacted] Complaints and Disputes Alltran Financial [redacted]
[redacted] This is a communication from a debt collector. Tell us why here...
May 13, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Ms. [redacted]
Case No.: [redacted] URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to Ms. [redacted]...
[redacted]’s complaint that we recently received from the your office. The undersigned is the Director of Compliance for United Recovery Systems, LP. We appreciate the opportunity to respond to all consumer concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank Ms. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. From Ms. [redacted]’s complaint, we now understand that she has retained legal representation. Per her request we have ceased all collection efforts; I can assure you that she will receive no more calls from our office regarding this matter. In addition, we expect all of our agents to remain courteous and respectful at all times. We apologize if this was not Ms. [redacted]’s experience and will be following up directly with the agent involved. Lastly, URS returned the account to the creditor, and provided them with a copy of Ms. [redacted]’s complaint and this response such that they can note their records and be aware of her concerns.
We appreciate Ms. [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to Ms. [redacted]’s concerns. I would invite her or you to contact me directly if I can be of further assistance.
Kind regards,
[redacted]
Ms. [redacted],
From your recent rejection
of my response there appears to be some confusion which I would like to
address. I apologize if I wasn’t clear in my initial response. I believe what
you are wanting to get clarification on is your credit report. If such is the
case, please let me explain that URS is a third party collection agency for our
clients. What that means is URS is not a data furnisher and does not report any
negative information to the credit bureaus. As such, URS has not reported
negative information to any credit bureau with regard to your account at any
time. If you would like to provide our office with additional documentation
detailing the reporting you are referencing, we will be happy to help assist
you in resolving the
issue.
The Dispute Resolution Depart*ent
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
Andrzej
W [redacted]
Co*plaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Depart*ent:
This letter is in response to the recent co*plaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Co*pliance for United Recovery Syste*s, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
co*plaint and the related *atter. As a result of our investigation we have *ade
the following deter*inations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to i*prove our operations. On June 5th, of 2015 our
office received place*ent of a file fro[redacted], our client in *r. [redacted]’s na*e.
On July 2nd we received an e*ail fro* the consu*er infor*ing us of
their belief that the account was paid off. On July 2nd, *r. [redacted]
also phoned in to see if there was any update on his account, at which ti*e he
was infor*ed we were waiting to hear back fro* our client. Additional
infor*ation on the a*ount placed with us was received on July 13th.
A fax containing this infor*ation was atte*pted four (4) ti*es to *r. [redacted],
which continued to fail. In lieu of a fax, *edia docu*ents were sent via the
United States Postal Syste*. On July 23rd the Revdex.com Co*pliant was
received and sent to the client. On July 27th a letter was received
fro* the consu*er acknowledging our correspondence and disputing the a*ount of
$1435.87. On the sa*e day the account was closed and returned to the client.
As for *r. [redacted]’s desired settle*ent, we are a third party
collection agency and do not owe debt placed with us. The dispute of the balanced
placed with us as well as the request for validation of it, have been forwarded
to the creditor to address the concerns. Since the account has been closed and
returned to the client, no further co**unication will take place.
If I can be of further assistance to you, please don’t
hesitate to call *e at 713-977-1234.
Kind regards,
Brenda * S[redacted]
Director of Co*pliance
United Recovery Syste*s, LP
Revdex.com:
This letter is to inform you that United Recovery Systems, LP has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/2016 and assigned ID [redacted]
Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly [redacted], has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information...
specifically related to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 09/16/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Mr. [redacted]...
[redacted]
Case No.: [redacted]
URS No.: N/A
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding Mr. [redacted].
The undersigned is the Director of Compliance for United Recovery
Systems, LP. We appreciate the
opportunity to respond to his concerns. We have reviewed the complaint and the
related matter. As a result of our
investigation we have made the following determinations:
First, I would like to thank Mr.
[redacted] for providing us feedback on our efforts as this is one tool we can use
to continue to improve our operations. Recently, our office received placement
of an account for a consumer from one of our clients. In the course of
doing business, our office attempts to communicate with consumers by both mail
and telephone to assist in resolving those matters placed with our office. Our records indicate that we did attempt to locate
this person at a telephone number we now understand belongs to Mr. [redacted]
(ending [redacted]). We apologize for any inconvenience our calls may have caused as
this was not our intention. As of receipt of this complaint, we have marked his
number as “do-not-call” in our system. I can confirm URS will cease from
contacting him regarding this matter.
We appreciate Mr. [redacted]’s
efforts in working with us to resolve this matter. We sincerely hope this
represents a satisfactory resolution to his concerns. I would invite you or him
to contact me directly if I can be of further assistance.
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
713.977.1234
October 15, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]...
[redacted]
Complaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Mr. [redacted] for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On August 12th, 2015 our office received placement
of a file from our client, [redacted], in Mr. [redacted]’s
name. Our records indicate Mr. [redacted] contacted our office to discuss placement
of his account. On each occasion our agents attempted to explain the reasoning
behind the account’s placement with our office. On October 7th, 2015 the above referenced Revdex.com complaint was received and
the account was placed in a hold status to cease communication while
attempting to resolve the matter. Additionally, on October 14th,
2015 we received a validation request from Mr. [redacted]. The documents from the
client were on mailed to the address we have on file the same day. Furthermore,
a copy of Mr. [redacted]’s complaint, all supporting documentation, and this
response were forwarded to the creditor so they may be aware of his concerns.
Finally,
URS is not a data furnisher and does not report any negative information to the
credit bureaus. As such, URS has not reported negative information to any
credit bureau with regard to your account at any time. If you would like to
provide our office with additional documentation detailing the reporting you
are referencing, we will be happy to help assist you in resolving the
issue.
If I can be of further assistance, please don’t hesitate to
call me at [redacted].
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
December 9, 2016
RevDex.com of Greater Houston and South Texas
RE: Case #[redacted]
Dear Mr. [redacted]:
Because responses are publicly posted
Alltran Financial, LP [redacted]...
[redacted] [redacted], Inc. has drafted a detailed
response that will be sent to the address provided in the complaint.
If
I can be of further assistance, please don’t hesitate to call me at
320-534-3614.
Respectfully
submitted,
Delilah
[redacted]
Delilah [redacted]
Compliance Director
June 30, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: [redacted]
Case No: [redacted]
URS No: [redacted]
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding [redacted]. The undersigned is the Director of Compliance
for United Recovery Systems, LP. We appreciate the opportunity to respond to
his concerns. URS has investigated the
allegations and made the following determinations:
Our office received placement of an account in the name of
Mr. [redacted] from our client [redacted]. On June 25th 2015, we received [redacted] complaint
from your office in which Mr. [redacted] expressed his feelings of harassment by
his brother’s phone being called, as well as the desired settlement of clearing
his credit from the creditor. Immediately, our office placed Mr. [redacted]’s
account on hold and ceased all collection efforts. The number in question was
utilized only to obtain location information as permitted as by law. The number
has also been placed in a “do-not-call” status to ensure no further contact. In
response to Mr. [redacted]’s follow-up comment, URS does not own the debt and is
not the creditor therefore, we are unable to clear his credit as requested.
We appreciate Mr. [redacted]’s efforts in working with us to
resolve this matter. We apologize for
any inconvenience that may have occurred. We hope this information aids in the resolution of Mr. [redacted]’s concerns.
If I can be of further assistance to you, please don’t
hesitate to call me at 713-977-1234.
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
713.977.1234
This message is from a debt
collector.
Revdex.com:Although I still find United Recovery Systems "recovery" tactics repugnant and bullying, they have provided information that I needed to trace back to the root of the problem which does not appear to be United Recovery Systems at this time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However,...
we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/24/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days. Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you *ay update it before sending it.]
Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and find that this resolution would be satisfactory to *e.
I a* very grateful for your work. In the letter fro* United Recovery Syste*s fro* June 8, 2015, I was infor*ed that I owe $719.88 to [redacted] Corporation. Asking for *ore details, the docu*entation was sent to *e fro[redacted] Corporation through United Recovery Syste*s showing the a*ount of $1435.87 (not $719.88) as *y debt. I asked to explain *e this discrepancy. At the sa*e ti*e, I reported the proble* to Revdex.com. Briefly after your intervention, I have received two letters: one fro* United Recovery Syste*s and another fro[redacted] Corporation. Even if I didn't do any pay*ent during this ti*e, both letters confir* that *y account had already been paid in full. There was no explanation and no apology, neither fro[redacted], nor fro* United Recovery. Considering that I have now state*ent in writing that do not owe anything neither to [redacted], nor to United Recovery Syste*s and that I have no ti*e and energy to continue this dispute, I decide that it is ti*e to thank you for your intervention and to close this case. *ost likely, after *y present lease contract with [redacted] expires, *y next car will not be [redacted] any*ore. Respectfully,Andrzej [redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However, we...
wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 07/25/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
November 11, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
Jocelyn
Lewis
Complaint ID: [redacted]
URS No: 36738537
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding Jocelyn Lewis. The undersigned is the Director of
Compliance for United Recovery Systems, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
complaint and the related matter. As a result of our investigation we have made
the following determinations:
First, I would like to thank Ms. Lewis for providing us
feedback on our efforts as this is one tool we can use to continue to improve
our operations. On October 27th, 2015 our office received placement
of a file from our client, Citibank, N.A., in Ms. Lewis’s name. On November 2nd,
2015 the above referenced Revdex.com complaint was received
and the account was immediately placed in a hold status to cease
communication while attempting to resolve the matter. Additionally, a copy of Ms. Lewis’s complaint
and this response was forwarded to the creditor so they may be aware of her concerns.
In response to Ms. Lewis’s request for a cease and desist,
the numbers associated with her account have been marked as a “Do Not Call”
status to prevent any further calls regarding this matter. Additionally, we
have notified the client of her validation request and we will be forwarding Ms.
Lewis the documentation once it has been received by our office.
If I can be of further assistance, please don’t hesitate to
call me at 713-977-1234.
Kind regards,
Brenda M S[redacted]
Director of Compliance
United Recovery Systems, LP
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However,...
we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 06/27/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
October 28, 2016 [redacted]
[redacted]
[redacted] Re: Your Revdex.com complaint dated 10/27/2016 Case...
No.: [redacted] Alltran No.: [redacted] [redacted]: This letter is in response to your complaint we recently received from the Revdex.com. The undersigned is the Complaint Resolution Specialist for Alltran Financial. We appreciate the opportunity to respond your concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. Our office received placement of an account in your name from one of our clients, on September 7th, 2012. On October 27th, 2016 we received your Revdex.com complaint in which you request that we allow you to defer the current month’s payment, in light of financial difficulty and your state that you have not received recent statements from us. We regret that we are unable to assist with your request. On August 31st, 2016 the client recalled your account and at this time, our office is no longer servicing it. On September 27th, 2016 our office received your c\money order fir $100, and since the account was no longer in our office, we forwarded it to the client. On October 28th, 2016 we receive another $100 money order and we return it to you along with this response. As Alltran is no longer servicing the account, we would recommend that you reach out to the client directly regarding any further concerns. We sincerely hope this represents a satisfactory resolution to your concerns. I would invite you to contact me directly if I can be of further assistance. Our number is [redacted]. Kind regards, Angel G[redacted] Complaints and Disputes Alltran Financial [redacted]
[redacted] This is a communication from a debt collector. Tell us why here...
May 13, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Ms. [redacted]
Case No.: [redacted] URS No.: [redacted]
Dear Dispute Resolution Department:
This letter is in response to Ms. [redacted]...
[redacted]’s complaint that we recently received from the your office. The undersigned is the Director of Compliance for United Recovery Systems, LP. We appreciate the opportunity to respond to all consumer concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank Ms. [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operations. From Ms. [redacted]’s complaint, we now understand that she has retained legal representation. Per her request we have ceased all collection efforts; I can assure you that she will receive no more calls from our office regarding this matter. In addition, we expect all of our agents to remain courteous and respectful at all times. We apologize if this was not Ms. [redacted]’s experience and will be following up directly with the agent involved. Lastly, URS returned the account to the creditor, and provided them with a copy of Ms. [redacted]’s complaint and this response such that they can note their records and be aware of her concerns.
We appreciate Ms. [redacted]’s efforts in working with us to resolve this matter. We sincerely hope this represents a satisfactory resolution to Ms. [redacted]’s concerns. I would invite her or you to contact me directly if I can be of further assistance.
Kind regards,
[redacted]
Ms. [redacted],
From your recent rejection
of my response there appears to be some confusion which I would like to
address. I apologize if I wasn’t clear in my initial response. I believe what
you are wanting to get clarification on is your credit report. If such is the
case, please let me explain that URS is a third party collection agency for our
clients. What that means is URS is not a data furnisher and does not report any
negative information to the credit bureaus. As such, URS has not reported
negative information to any credit bureau with regard to your account at any
time. If you would like to provide our office with additional documentation
detailing the reporting you are referencing, we will be happy to help assist
you in resolving the
issue.
July 31st, 2015
The Dispute Resolution Depart*ent
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: ...
Andrzej
W [redacted]
Co*plaint ID: [redacted]
URS No: [redacted]
Dear Dispute Resolution Depart*ent:
This letter is in response to the recent co*plaint forwarded
by your office regarding [redacted]. The undersigned is the Director of
Co*pliance for United Recovery Syste*s, L.P. We
appreciate the opportunity to respond to your concerns. We have reviewed the
co*plaint and the related *atter. As a result of our investigation we have *ade
the following deter*inations:
First, I would like to thank
you for providing us feedback on our efforts as this is one tool we can use to
continue to i*prove our operations. On June 5th, of 2015 our
office received place*ent of a file fro[redacted], our client in *r. [redacted]’s na*e.
On July 2nd we received an e*ail fro* the consu*er infor*ing us of
their belief that the account was paid off. On July 2nd, *r. [redacted]
also phoned in to see if there was any update on his account, at which ti*e he
was infor*ed we were waiting to hear back fro* our client. Additional
infor*ation on the a*ount placed with us was received on July 13th.
A fax containing this infor*ation was atte*pted four (4) ti*es to *r. [redacted],
which continued to fail. In lieu of a fax, *edia docu*ents were sent via the
United States Postal Syste*. On July 23rd the Revdex.com Co*pliant was
received and sent to the client. On July 27th a letter was received
fro* the consu*er acknowledging our correspondence and disputing the a*ount of
$1435.87. On the sa*e day the account was closed and returned to the client.
As for *r. [redacted]’s desired settle*ent, we are a third party
collection agency and do not owe debt placed with us. The dispute of the balanced
placed with us as well as the request for validation of it, have been forwarded
to the creditor to address the concerns. Since the account has been closed and
returned to the client, no further co**unication will take place.
If I can be of further assistance to you, please don’t
hesitate to call *e at 713-977-1234.
Kind regards,
Brenda * S[redacted]
Director of Co*pliance
United Recovery Syste*s, LP
Revdex.com:
This letter is to inform you that United Recovery Systems, LP has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/2016 and assigned ID [redacted]
Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly [redacted], has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information...
specifically related to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 09/16/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
August 16th, 2015
The Dispute Resolution Department
Greater Houston Revdex.com
1333 West Loop South, Suite 1200
Houston, Texas 77027
Re: Mr. [redacted]...
[redacted]
Case No.: [redacted]
URS No.: N/A
Dear Dispute Resolution Department:
This letter is in response to the recent complaint forwarded
by your office regarding Mr. [redacted].
The undersigned is the Director of Compliance for United Recovery
Systems, LP. We appreciate the
opportunity to respond to his concerns. We have reviewed the complaint and the
related matter. As a result of our
investigation we have made the following determinations:
First, I would like to thank Mr.
[redacted] for providing us feedback on our efforts as this is one tool we can use
to continue to improve our operations. Recently, our office received placement
of an account for a consumer from one of our clients. In the course of
doing business, our office attempts to communicate with consumers by both mail
and telephone to assist in resolving those matters placed with our office. Our records indicate that we did attempt to locate
this person at a telephone number we now understand belongs to Mr. [redacted]
(ending [redacted]). We apologize for any inconvenience our calls may have caused as
this was not our intention. As of receipt of this complaint, we have marked his
number as “do-not-call” in our system. I can confirm URS will cease from
contacting him regarding this matter.
We appreciate Mr. [redacted]’s
efforts in working with us to resolve this matter. We sincerely hope this
represents a satisfactory resolution to his concerns. I would invite you or him
to contact me directly if I can be of further assistance.
Kind regards,
Brenda [redacted]
Director of Compliance
United Recovery Systems, LP
713.977.1234