Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/24/2016, therefore the consumer should expect to receive our correspondence within to business days Tell us why here
DATE \@ "MMMM d, yyyy" July 15, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn May 10th, of our office received placement of a file from one of our clients in Ms [redacted] ’s name During the course of business we made an attempt to reach our desired consumer at a number which we believed to be theirsOn July 9th the owner of the phone number called in to inform our agent that Ms [redacted] no longer lived at that residenceThe number ending in [redacted] was notated as a bad number and put into a Do Not Call statusI can assure you that number will not receive future communications regarding this matterIn the interim our office has placed the account on hold and ceased all collection efforts, including all call attemptsIn addition, we have forwarded a copy of the complaint and this response to the creditor, so they may be aware of Ms [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at [redacted] Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I need to point out that I have had this phone number for several years and this company should be more diligent in verifying the information on their debtors Also this could have been resolved quicker and more efficiently if their employees had left voicemails identifying who they are and who they are looking for Instead they called multiple times - sometimes daily - and simply hung up when I did not answer An internet search of the phone numbers revealed that this is a widespread problem of people being disturbed by the lack of due diligence from this debt collector
November 3, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] ***The undersigned is the Director of Compliance for United Recovery Systems, **PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank Ms [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn September 17th, our office received placement of a file from our client, Citibank, N.A., in Ms***’s nameOur records indicate Ms [redacted] contacted our office on October 23rd to discuss the placement of her account and interest associated with the account Our records also indicate Ms [redacted] called our office again on October 26th, to make her first payment towards the arrangementHowever, due to the above referenced Revdex.com complaint being received on the 26th, the account had been placed in a hold status to cease collection activities while our office attempted to resolve the complaintOn October 27th, Ms [redacted] called in to our office to inquire about the payment not being “put through her account.” Our agent explained to Ms [redacted] that a hold had been placed on her account in response to her Revdex.com complaintMs [redacted] confirmed she wanted the check applied to her account so our office processed the payment Ms [redacted] was advised of the check process as well as informed we would honor her request while the Revdex.com compliant investigation was ongoingFurthermore, a copy of Ms***’s complaint, all supporting documentation, and this response have been forwarded to the creditor so they may be aware of her concerns Unfortunately, at this time her account has been closed in our office and returned to the creditorWe apologize for any inconvenience as this was not our intentionShould Ms [redacted] have any further questions or communications they should be directed to Citibank If I can be of further assistance, please don’t hesitate to call me at 713-977- Kind regards, Brenda M S [redacted]
July 31st, The Dispute Resolution Depart*ent Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: Andrzej W [redacted] Co*plaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Depart*ent: This letter is in response to the recent co*plaint forwarded by your office regarding [redacted] The undersigned is the Director of Co*pliance for United Recovery Syste*s, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the co*plaint and the related *atterAs a result of our investigation we have *ade the following deter*inations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to i*prove our operationsOn June 5th, of our office received place*ent of a file fro [redacted] , our client in *r [redacted] ’s na*e On July 2nd we received an e*ail fro [redacted] the consu*er infor*ing us of their belief that the account was paid offOn July 2nd, *r [redacted] also phoned in to see if there was any update on his account, at which ti*e he was infor*ed we were waiting to hear back fro [redacted] our clientAdditional infor*ation on the a*ount placed with us was received on July 13th A fax containing this infor*ation was atte*pted four (4) ti*es to *r [redacted] , which continued to failIn lieu of a fax, *edia docu*ents were sent via the United States Postal Syste*On July 23rd the Revdex.com Co*pliant was received and sent to the clientOn July 27th a letter was received fro [redacted] the consu*er acknowledging our correspondence and disputing the a*ount of $On the sa*e day the account was closed and returned to the client As for *r [redacted] ’s desired settle*ent, we are a third party collection agency and do not owe debt placed with usThe dispute of the balanced placed with us as well as the request for validation of it, have been forwarded to the creditor to address the concernsSince the account has been closed and returned to the client, no further co**unication will take place If I can be of further assistance to you, please don’t hesitate to call *e at 713-977- Kind regards, Brenda [redacted] S [redacted] Director of Co*pliance United Recovery Syste*s, LP
November 11, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: Jocelyn Lewis Complaint ID: [redacted] URS No: Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding Jocelyn LewisThe undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank MsLewis for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn October 27th, our office received placement of a file from our client, Citibank, N.A., in MsLewis’s nameOn November 2nd, the above referenced Revdex.com complaint was received and the account was immediately placed in a hold status to cease communication while attempting to resolve the matter Additionally, a copy of MsLewis’s complaint and this response was forwarded to the creditor so they may be aware of her concerns In response to MsLewis’s request for a cease and desist, the numbers associated with her account have been marked as a “Do Not Call” status to prevent any further calls regarding this matterAdditionally, we have notified the client of her validation request and we will be forwarding Ms Lewis the documentation once it has been received by our office If I can be of further assistance, please don’t hesitate to call me at 713-977- Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP
September 17th, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] A [redacted] [redacted] ( [redacted] ) Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn August 31st, of our office received placement of a file from Department Store National Bank (***) our client, in Mrs [redacted] ’s nameOn September 9th, we received a call from Mrs [redacted] at which time the status of her account being in a pre-charge off status was explained to her and she agreed to a payment arrangement of 20% down with six (6) consecutive payments to follow On September 12th, we received a message from Mrs [redacted] stating she called [redacted] and was told her account was not in collections and in good standing On September 15th, the Revdex.com compliant was received and the account was placed in a hold status to attempt to resolve the matter as well as forwarded a copy of Mrs [redacted] ’s complaint and this response to the creditor so they may be aware of her concerns If I can be of further assistance to you, please don’t hesitate to call me at 713-977- This is a communication for a debit collector Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP
Revdex.com:Although I still find United Recovery Systems "recovery" tactics repugnant and bullying, they have provided information that I needed to trace back to the root of the problem which does not appear to be United Recovery Systems at this time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 07/25/2016, therefore the consumer should expect to receive our correspondence within to business days.Tell us why here
September 27, The Dispute Resolution Team West Loop South, Ste Houston, TX Re: Michael [redacted] Case No.: [redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding MrMichael [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Financial I want to thank you for your correspondenceWe have reviewed our records and are unable to locate any matter in our system related to Mr [redacted] with the provided informationI empathize with Mr [redacted] ’s customer experience, and would appreciate the opportunity to assist the consumer in resolving his, but our records do not show any matter under that name, address, or phone numberIf the consumer would like to provide an account number or any additional information, we would be happy to verify if we service a file in his name We sincerely hope this represents a satisfactory resolution to your concernsI would invite you to contact me directly if I can be of further assistanceOur number is (713) 977- Kind regards, Angel [redacted] Complaints and Disputes Alltran Financial NCourse Dr| Houston, TX | angel[redacted] @alltran.coml Tell us why here
Ms***, From your recent rejection of my response there appears to be some confusion which I would like to addressI apologize if I wasn’t clear in my initial responseI believe what you are wanting to get clarification on is your credit reportIf such is the case, please let me explain that URS is a third party collection agency for our clientsWhat that means is URS is not a data furnisher and does not report any negative information to the credit bureausAs such, URS has not reported negative information to any credit bureau with regard to your account at any timeIf you would like to provide our office with additional documentation detailing the reporting you are referencing, we will be happy to help assist you in resolving the issue
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, [redacted] **, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 09/20/2016, therefore the consumer should expect to receive our correspondence within to business days
June 11th The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] * [redacted] Case No: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsURS has investigated the allegations and made the following determinations: Our office received placement of an account in the name of [redacted] from our client [redacted] ***, on May 28thth of this yearOn June 10th, we received [redacted] complaint from your office in which requested more time to send in his settlement payment URS is in agreement to allow Mr Wagoner more time in order to satisfy his settlement offer in the means he feels most comfortableI encourage [redacted] to call in and speak with manger James W [redacted] or myself directly to make the arrangements We appreciate [redacted] ’s efforts in working with us to resolve this matter We apologize for any inconvenience that may have occurredWe hope this information aids in the resolution of [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at [redacted] Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP [redacted] This message is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you *ay update it before sending it.] Revdex.com: I have reviewed the response *ade by the business in reference to co*plaint ID [redacted] , and find that this resolution would be satisfactory to *e I a [redacted] very grateful for your workIn the letter fro [redacted] United Recovery Syste*s fro [redacted] June 8, 2015, I was infor*ed that I owe $to [redacted] CorporationAsking for *ore details, the docu*entation was sent to *e fro [redacted] Corporation through United Recovery Syste*s showing the a*ount of $(not $719.88) as *y debtI asked to explain *e this discrepancyAt the sa*e ti*e, I reported the proble [redacted] to Revdex.comBriefly after your intervention, I have received two letters: one fro [redacted] United Recovery Syste*s and another fro [redacted] CorporationEven if I didn't do any pay*ent during this ti*e, both letters confir [redacted] that *y account had already been paid in fullThere was no explanation and no apology, neither fro [redacted] , nor fro [redacted] United RecoveryConsidering that I have now state*ent in writing that do not owe anything neither to [redacted] , nor to United Recovery Syste*s and that I have no ti*e and energy to continue this dispute, I decide that it is ti*e to thank you for your intervention and to close this case*ost likely, after *y present lease contract with [redacted] expires, *y next car will not be [redacted] any*oreRespectfully,Andrzej [redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/27/2016, therefore the consumer should expect to receive our correspondence within to business days
Revdex.com: This letter is to inform you that United Recovery Systems, LP has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/and assigned ID [redacted] Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/19/2017, therefore the consumer should expect to receive our correspondence within to business days
June 30, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Case No: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsURS has investigated the allegations and made the following determinations: Our office received placement of an account in the name of Mr [redacted] from our client [redacted] ***On June 25th 2015, we received [redacted] complaint from your office in which Mr [redacted] expressed his feelings of harassment by his brother’s phone being called, as well as the desired settlement of clearing his credit from the creditorImmediately, our office placed Mr [redacted] ’s account on hold and ceased all collection effortsThe number in question was utilized only to obtain location information as permitted as by lawThe number has also been placed in a “do-not-call” status to ensure no further contactIn response to Mr [redacted] ’s follcomment, URS does not own the debt and is not the creditor therefore, we are unable to clear his credit as requested We appreciate Mr [redacted] ’s efforts in working with us to resolve this matter We apologize for any inconvenience that may have occurredWe hope this information aids in the resolution of Mr [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at 713-977- Kind regards, Brenda [redacted] Director of Compliance United Recovery Systems, LP This message is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First, I had to send by letter my request for ALL correspondence between [redacted] Financial and United Recovery particularly the notes that United read to me regarding a conversation with [redacted] I did NOT receive any of thatI'll I received was copies of the original lease agreement from [redacted] and not the "notes" that were recorded between [redacted] and I as they reported, nor any notes between united recovery and myselfI never received any word back that they received my documents supporting my payments in full to [redacted] I ended up calling them and asking about the matter and their reply was simply that they did receive itI knew this because I sent it with a tracking numberTo date I have not received any word if this matter has been resolvedSeems only right that they should update meAfter all, they would call me several times looking for updates for the payment from the dealer which I didn't have any control Regards, [redacted] Cell [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/24/2016, therefore the consumer should expect to receive our correspondence within to business days Tell us why here
DATE \@ "MMMM d, yyyy" July 15, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn May 10th, of our office received placement of a file from one of our clients in Ms [redacted] ’s name During the course of business we made an attempt to reach our desired consumer at a number which we believed to be theirsOn July 9th the owner of the phone number called in to inform our agent that Ms [redacted] no longer lived at that residenceThe number ending in [redacted] was notated as a bad number and put into a Do Not Call statusI can assure you that number will not receive future communications regarding this matterIn the interim our office has placed the account on hold and ceased all collection efforts, including all call attemptsIn addition, we have forwarded a copy of the complaint and this response to the creditor, so they may be aware of Ms [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at [redacted] Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However I need to point out that I have had this phone number for several years and this company should be more diligent in verifying the information on their debtors Also this could have been resolved quicker and more efficiently if their employees had left voicemails identifying who they are and who they are looking for Instead they called multiple times - sometimes daily - and simply hung up when I did not answer An internet search of the phone numbers revealed that this is a widespread problem of people being disturbed by the lack of due diligence from this debt collector
November 3, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] ***The undersigned is the Director of Compliance for United Recovery Systems, **PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank Ms [redacted] for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn September 17th, our office received placement of a file from our client, Citibank, N.A., in Ms***’s nameOur records indicate Ms [redacted] contacted our office on October 23rd to discuss the placement of her account and interest associated with the account Our records also indicate Ms [redacted] called our office again on October 26th, to make her first payment towards the arrangementHowever, due to the above referenced Revdex.com complaint being received on the 26th, the account had been placed in a hold status to cease collection activities while our office attempted to resolve the complaintOn October 27th, Ms [redacted] called in to our office to inquire about the payment not being “put through her account.” Our agent explained to Ms [redacted] that a hold had been placed on her account in response to her Revdex.com complaintMs [redacted] confirmed she wanted the check applied to her account so our office processed the payment Ms [redacted] was advised of the check process as well as informed we would honor her request while the Revdex.com compliant investigation was ongoingFurthermore, a copy of Ms***’s complaint, all supporting documentation, and this response have been forwarded to the creditor so they may be aware of her concerns Unfortunately, at this time her account has been closed in our office and returned to the creditorWe apologize for any inconvenience as this was not our intentionShould Ms [redacted] have any further questions or communications they should be directed to Citibank If I can be of further assistance, please don’t hesitate to call me at 713-977- Kind regards, Brenda M S [redacted]
July 31st, The Dispute Resolution Depart*ent Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: Andrzej W [redacted] Co*plaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Depart*ent: This letter is in response to the recent co*plaint forwarded by your office regarding [redacted] The undersigned is the Director of Co*pliance for United Recovery Syste*s, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the co*plaint and the related *atterAs a result of our investigation we have *ade the following deter*inations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to i*prove our operationsOn June 5th, of our office received place*ent of a file fro [redacted] , our client in *r [redacted] ’s na*e On July 2nd we received an e*ail fro [redacted] the consu*er infor*ing us of their belief that the account was paid offOn July 2nd, *r [redacted] also phoned in to see if there was any update on his account, at which ti*e he was infor*ed we were waiting to hear back fro [redacted] our clientAdditional infor*ation on the a*ount placed with us was received on July 13th A fax containing this infor*ation was atte*pted four (4) ti*es to *r [redacted] , which continued to failIn lieu of a fax, *edia docu*ents were sent via the United States Postal Syste*On July 23rd the Revdex.com Co*pliant was received and sent to the clientOn July 27th a letter was received fro [redacted] the consu*er acknowledging our correspondence and disputing the a*ount of $On the sa*e day the account was closed and returned to the client As for *r [redacted] ’s desired settle*ent, we are a third party collection agency and do not owe debt placed with usThe dispute of the balanced placed with us as well as the request for validation of it, have been forwarded to the creditor to address the concernsSince the account has been closed and returned to the client, no further co**unication will take place If I can be of further assistance to you, please don’t hesitate to call *e at 713-977- Kind regards, Brenda [redacted] S [redacted] Director of Co*pliance United Recovery Syste*s, LP
November 11, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: Jocelyn Lewis Complaint ID: [redacted] URS No: Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding Jocelyn LewisThe undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank MsLewis for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn October 27th, our office received placement of a file from our client, Citibank, N.A., in MsLewis’s nameOn November 2nd, the above referenced Revdex.com complaint was received and the account was immediately placed in a hold status to cease communication while attempting to resolve the matter Additionally, a copy of MsLewis’s complaint and this response was forwarded to the creditor so they may be aware of her concerns In response to MsLewis’s request for a cease and desist, the numbers associated with her account have been marked as a “Do Not Call” status to prevent any further calls regarding this matterAdditionally, we have notified the client of her validation request and we will be forwarding Ms Lewis the documentation once it has been received by our office If I can be of further assistance, please don’t hesitate to call me at 713-977- Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP
September 17th, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] A [redacted] [redacted] ( [redacted] ) Complaint ID: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, L.PWe appreciate the opportunity to respond to your concernsWe have reviewed the complaint and the related matterAs a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts as this is one tool we can use to continue to improve our operationsOn August 31st, of our office received placement of a file from Department Store National Bank (***) our client, in Mrs [redacted] ’s nameOn September 9th, we received a call from Mrs [redacted] at which time the status of her account being in a pre-charge off status was explained to her and she agreed to a payment arrangement of 20% down with six (6) consecutive payments to follow On September 12th, we received a message from Mrs [redacted] stating she called [redacted] and was told her account was not in collections and in good standing On September 15th, the Revdex.com compliant was received and the account was placed in a hold status to attempt to resolve the matter as well as forwarded a copy of Mrs [redacted] ’s complaint and this response to the creditor so they may be aware of her concerns If I can be of further assistance to you, please don’t hesitate to call me at 713-977- This is a communication for a debit collector Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP
Revdex.com:Although I still find United Recovery Systems "recovery" tactics repugnant and bullying, they have provided information that I needed to trace back to the root of the problem which does not appear to be United Recovery Systems at this time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 07/25/2016, therefore the consumer should expect to receive our correspondence within to business days.Tell us why here
September 27, The Dispute Resolution Team West Loop South, Ste Houston, TX Re: Michael [redacted] Case No.: [redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding MrMichael [redacted] The undersigned is the Complaint Resolution Specialist for Alltran Financial I want to thank you for your correspondenceWe have reviewed our records and are unable to locate any matter in our system related to Mr [redacted] with the provided informationI empathize with Mr [redacted] ’s customer experience, and would appreciate the opportunity to assist the consumer in resolving his, but our records do not show any matter under that name, address, or phone numberIf the consumer would like to provide an account number or any additional information, we would be happy to verify if we service a file in his name We sincerely hope this represents a satisfactory resolution to your concernsI would invite you to contact me directly if I can be of further assistanceOur number is (713) 977- Kind regards, Angel [redacted] Complaints and Disputes Alltran Financial NCourse Dr| Houston, TX | angel[redacted] @alltran.coml Tell us why here
Ms***, From your recent rejection of my response there appears to be some confusion which I would like to addressI apologize if I wasn’t clear in my initial responseI believe what you are wanting to get clarification on is your credit reportIf such is the case, please let me explain that URS is a third party collection agency for our clientsWhat that means is URS is not a data furnisher and does not report any negative information to the credit bureausAs such, URS has not reported negative information to any credit bureau with regard to your account at any timeIf you would like to provide our office with additional documentation detailing the reporting you are referencing, we will be happy to help assist you in resolving the issue
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, [redacted] **, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 09/20/2016, therefore the consumer should expect to receive our correspondence within to business days
June 11th The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] * [redacted] Case No: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsURS has investigated the allegations and made the following determinations: Our office received placement of an account in the name of [redacted] from our client [redacted] ***, on May 28thth of this yearOn June 10th, we received [redacted] complaint from your office in which requested more time to send in his settlement payment URS is in agreement to allow Mr Wagoner more time in order to satisfy his settlement offer in the means he feels most comfortableI encourage [redacted] to call in and speak with manger James W [redacted] or myself directly to make the arrangements We appreciate [redacted] ’s efforts in working with us to resolve this matter We apologize for any inconvenience that may have occurredWe hope this information aids in the resolution of [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at [redacted] Kind regards, Brenda M S [redacted] Director of Compliance United Recovery Systems, LP [redacted] This message is from a debt collector
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you *ay update it before sending it.] Revdex.com: I have reviewed the response *ade by the business in reference to co*plaint ID [redacted] , and find that this resolution would be satisfactory to *e I a [redacted] very grateful for your workIn the letter fro [redacted] United Recovery Syste*s fro [redacted] June 8, 2015, I was infor*ed that I owe $to [redacted] CorporationAsking for *ore details, the docu*entation was sent to *e fro [redacted] Corporation through United Recovery Syste*s showing the a*ount of $(not $719.88) as *y debtI asked to explain *e this discrepancyAt the sa*e ti*e, I reported the proble [redacted] to Revdex.comBriefly after your intervention, I have received two letters: one fro [redacted] United Recovery Syste*s and another fro [redacted] CorporationEven if I didn't do any pay*ent during this ti*e, both letters confir [redacted] that *y account had already been paid in fullThere was no explanation and no apology, neither fro [redacted] , nor fro [redacted] United RecoveryConsidering that I have now state*ent in writing that do not owe anything neither to [redacted] , nor to United Recovery Syste*s and that I have no ti*e and energy to continue this dispute, I decide that it is ti*e to thank you for your intervention and to close this case*ost likely, after *y present lease contract with [redacted] expires, *y next car will not be [redacted] any*oreRespectfully,Andrzej [redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence United Recovery Systems, LP has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/27/2016, therefore the consumer should expect to receive our correspondence within to business days
Revdex.com: This letter is to inform you that United Recovery Systems, LP has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/29/and assigned ID [redacted] Regards,
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Financial, formerly United Recovery Systems, LP, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 06/19/2017, therefore the consumer should expect to receive our correspondence within to business days
June 30, The Dispute Resolution Department Greater Houston Revdex.com West Loop South, Suite Houston, Texas Re: [redacted] Case No: [redacted] URS No: [redacted] Dear Dispute Resolution Department: This letter is in response to the recent complaint forwarded by your office regarding [redacted] The undersigned is the Director of Compliance for United Recovery Systems, LPWe appreciate the opportunity to respond to his concernsURS has investigated the allegations and made the following determinations: Our office received placement of an account in the name of Mr [redacted] from our client [redacted] ***On June 25th 2015, we received [redacted] complaint from your office in which Mr [redacted] expressed his feelings of harassment by his brother’s phone being called, as well as the desired settlement of clearing his credit from the creditorImmediately, our office placed Mr [redacted] ’s account on hold and ceased all collection effortsThe number in question was utilized only to obtain location information as permitted as by lawThe number has also been placed in a “do-not-call” status to ensure no further contactIn response to Mr [redacted] ’s follcomment, URS does not own the debt and is not the creditor therefore, we are unable to clear his credit as requested We appreciate Mr [redacted] ’s efforts in working with us to resolve this matter We apologize for any inconvenience that may have occurredWe hope this information aids in the resolution of Mr [redacted] ’s concerns If I can be of further assistance to you, please don’t hesitate to call me at 713-977- Kind regards, Brenda [redacted] Director of Compliance United Recovery Systems, LP This message is from a debt collector
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First, I had to send by letter my request for ALL correspondence between [redacted] Financial and United Recovery particularly the notes that United read to me regarding a conversation with [redacted] I did NOT receive any of thatI'll I received was copies of the original lease agreement from [redacted] and not the "notes" that were recorded between [redacted] and I as they reported, nor any notes between united recovery and myselfI never received any word back that they received my documents supporting my payments in full to [redacted] I ended up calling them and asking about the matter and their reply was simply that they did receive itI knew this because I sent it with a tracking numberTo date I have not received any word if this matter has been resolvedSeems only right that they should update meAfter all, they would call me several times looking for updates for the payment from the dealer which I didn't have any control Regards, [redacted] Cell [redacted]