K Jordan

Regarding case [redacted] for [redacted] zip code ***The complaint states having placed an order and within an hour called back and cancelled the orderOnce the order was placed and the credit card entered it immediately goes out to get authorizationOur records show the order cancelled so it never shippedThe account shows still authorizing and no monies were ever paid to KJordanMS [redacted] should contact her bank to make sure this comes off her accountThose charges can take anywhere from a week to days depending on her bank to come offThat is something her bank will be able to explain to herAgain no monies were ever exchanged If I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good morning [redacted] , after reading your message dated yesterday I checked the order and saw no messages or notes indicating that you didn’t receive the sandalsHad we been notified we could have done an immediate track on the package.Per your request to be removed from our mailing lists I will take care of that.If I can be of further assistance feel free to contact me[redacted] Customer Service

Regarding case [redacted] for [redacted] C [redacted] zip code ***.The complaint states having made a payment of $on or about August 15thbut not receiving credit from KJordan.Our records show a payment of $was received and applied to the account on 8-17-2015.I reviewed the account and the following is what I found.Order placed on 7-21-totaling $182.92Payment of $received on 8-17-2015, only payment received.Finance charges 8-28-$3.28, 9-29-$2.73, 10-29-$2.73, total finance charges = $8.74.Late Fee 10-9-$15.00, 11-8-$15.00, total late fee charges = $30.00.As a one-time courtesy I will have the late fee charges of $removed.That would leave the balance on this account at $If I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service

Regarding case [redacted] for [redacted] C [redacted] zip code ***.The complaint states having made a payment of $on or about August 15thbut not receiving credit from KJordanOur records show a payment of $was received and applied to the account on 8-17-I reviewed the account and the following is what I foundOrder placed on 7-21-totaling $Payment of $received on 8-17-2015, only payment receivedFinance charges 8-28-$3.28, 9-29-$2.73, 10-29-$2.73, total finance charges = $Late Fee 10-9-$15.00, 11-8-$15.00, total late fee charges = $As a one-time courtesy I will have the late fee charges of $removedThat would leave the balance on this account at $ If I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service

Complaint Case # [redacted] Customer is stating that they contacted K Jordan to waive late fees due to Hurricane HarveyWe are very sorry for the damages Hurricane Harvey has causedDue to the account being behind prior to the hurricane unfortunately I am unable to adjust anything else as far as paymentsYour monthly payment is $due to the large balance on the accountIf you have any further questions about your payments or bills please feel free to contact our Credit Department ###-###-####.We apologize for any inconvenience this may have caused, Carlyne [redacted] ***

#ffffff;">Regarding case [redacted] for [redacted] zip code *** I was able to locate an order placed by MS [redacted] for undergarments but am not seeing the amount of $that is the disputed amount The order I am locating is the only purchase and the item was $19.95, total with shipping came to $ I left a phone message on Monday June 9th when I saw the Revdex.com complaint but have not heard back from MS*** I don’t see an order totaling $and I don’t know what the $refund she is requesting is for I am waiting for a call from MS [redacted] and hopefully I will be able to take care of this issue when she calls me back The complaint states we should change our policy on refunding shipping Our catalog clearly states the original shipping charges are non-refundable and that said the catalog managers along with the Marketing Department have made that decision and there are no plans to make any changes and again have clearly stated such in the catalog and on the web-site

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with K JordanI am aware of the balance and have every intention paying my billWhile I am repairing my home, K Jordan should be able to bring the account current and allow me to start the mindueIf they cannot credit any late fees to ease the financial they could easily bring account current to get my account back in good standing Regards, [redacted]

Regarding case [redacted] for [redacted] The complaint states receiving a statement from K.Jordan with a balance due when she said she never placed any orders with them.When checking the order that was placed there is a note stating MS Whitehead called and the Credit Dept sent what we call a fraud packetThat needs to be filled out and returned to K.Jordan and the legal steps will be taken to get this removed from her account.Upon checking the account I am not seeing where she returned that packet yetIf I can be of further assistance feel free to contact me by email or by calling ###-###-#### [redacted] Customer Service

Regarding case [redacted] for [redacted] The complaint states customer is being charged for an order she never placed.Our records show this was an internet order placed on 2-5-2015.The ship to and bill to are for [redacted] I have given this information to our fraud department supervisor and a fraud package will be mailed out to MS***.This is the legal procedure we follow when fraudulent use is reported.There will instructions on how to fill out the report and about returning to K JordanWe will follow up on this case when the fraud package is returnedIf I can be of further assistance in the matter feel free to contact me [redacted] Customer Service

I have had some fairly traumatic things happen to me in the last several years (gave birth to a micro preemie with a congenital heart defect, spent every day in the NICU until her open-heart surgery, she had ten strokes during her surgery, etcetcetc.) and as a result, I have had cars repossessed as I try to rebuild my life, take care of my children and do damage control to my credit report! KJordan was the only place that would give me credit with my credit score As a result, I have been able to rebuild my wardrobe for my upcoming graduation from a Master’s program and will ready to go for interviews and subsequent jobs in my field (which requires more upscale dressing than the business casual clothing I had) And it may very well be that KJordan targets people in my credit range for whatever reason For the last year, I have bought something at least once a month (several somethings if I were being completely honest) Some items have been well worth the money spent There were several formal dresses I bought for a cruise that I paid less than $for and they were amazing! Some items have been so overpriced that I had no choice but to return them For instance, their tee shirts are completely sub-par quality Worse than Hanes from Walmart! Like anything you buy online, until you get your hands on the item, you cannot be sure it is up to your particular standards (whatever those standards may be) Sizes seem to be hit or miss but I have my own unique shape (I joke that shape is round - ha!) I have a very large chest and so it's hard for me to find things to fit when I have the luxury of trying them on And as most of us will admit, we have some days where nothing looks good and we should just shop for shoes and jewelry! The shipping fees are excessive They do tend to overcharge for shipping But I see it as, they gave me credit when no one else would, so it all comes out in the wash I have only been late on one payment I will tell you that whoever it was that called me to gently remind me about the payment (which I had honestly completely forgotten about and actually had the money to pay it at the time) was horrible This woman was completely snarky At that moment, I understood the bad reviews However, I refused to pay the amount, hung up, called back and explained what had just happened I was so nicely transferred to a supervisor (with whom I happily made my payment that was a week late) and she bent over backwards apologizing for how that representative treated me She seemed genuinely upset that someone working for the company treated a customer that way I have also had to return several items for different reasons (size, didn't look good on my figure, wasn't happy with the product, and so on) and you do get charged for return shipping if you use their label A LOT of companies do this Some don't But it is up to the company If you are able to get your item(s) returned for less than the $shipping charge, I encourage you to do so and not use their return shipping label I love KJordan I appreciate that there is a buy now and pay later program I love that because I have made timely payments, they are increasing my credit line I love the clothes Just purchased my first pair of shoes and have not received them yet, so I am unsure as to the quality of the shoes Not loving the shipping fees! If they are able to charge only $to ship the clothing back, they should only be charging a flat rate to ship clothing to you If they did that, KJordan would be practically perfect for me For those of you who have had bad experiences, I am so sincerely sorry Been there and done that at other places and it is the worst feeling ever I hope whatever issues you had have been or were resolved

Regarding case [redacted] for [redacted] zip code [redacted] The complaint states having been charged a late feeLate fees are charged if there is a balance on the account and payment has not been receivedOn the back of the half page just inside the front cover you will see a section marked PAYMENTSIt can be found about half way down the left columnI see a payment for $was received on 3-3-The late fee was charged because no payment was made in January or FebruaryBecause all of our customers are important to us here at K.Jordan we will remove the $late fee along with the finance charges totaling $The balance left will be $ If I can be of further assistance I can be reached by email or at ###-###-#### [redacted] Customer Service

I ordered one item from this company and returned it..Spoke with person in the Credit department, explained that I had never signed up for an account and returned the top I had ordered. I paid the balance I owed for postage, etc. Told the credit dept. to take my name off there mailing list, etc. I am still receiving a monthly statement adding a finance charge. This is terrible for me. if I had only known that they used the face that I ordered an item and paid for it originally, returned the merchandise, but they are holding unto me as a charge customer with an account number. How all this happened I don't .Filing a complaint against them with the RevDex.com and a consumer complaint against this company tom, Monday..I feel what they are doing is deceitful and illegal...

I placed an order with them a week ago (and applied for credit at the same time) and got an email that I was approved. The status of my order on the site still says "credit pending". The day after I ordered, I saw all the bad reviews and requested that they cancel my order and request for credit. They said since it was processing they couldn't do that (but it's not marked processing, it's marked credit pending), but that they'd try and that I needed to keep checking back to see if it cancels. I've checked back every day and it still says "pending". Since the order hasn't been processed or shipped, there is no reason they can't cancel my order. I emailed them today and I got the same automated response. Customer service is terrible! Beware, this seems like a scam to me. I took an inquiry hit on my credit report for nothing!

K Jordon is a fraud and identity theft company. I received a email stating I had packages from kjordon coming to me.. Mind you I Never order from them. I just receive their catologs in the mail. I called them and returned the items that I never ordered and they still charged me for them?! How scammy is that! Do not order their catalogs or Anything from.them.. They are liars and thieves. They are not to be trusted.

Regarding case *** for *** *** *** *** ***
***The complaint states receiving a statement from K.Jordan with a balance due when she said she never placed any orders with themWhen checking the order that was placed there is a note stating MS Whitehead called and the Credit Deptsent what we call a fraud packetThat needs to be filled out and returned to K.Jordan and the legal steps will be taken to get this removed from her accountUpon checking the account I am not seeing where she returned that packet yet
If I can be of further assistance feel free to contact me by email or by calling ###-###-####
*** ***
Customer Service

Complaint Case #***Customer is stating that they have not ordered since and wondering why they need a down payment when they have an available creditThank you for reaching out, I do see that you are an outstanding Customer with K Jordan so I have spoken with our credit department
regarding your down payment K Jordan is asking for the down payment because you have a past due balance with one of our sister companies We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne *** *** ***

word-spacing: 0px; background-">Regarding case *** for *** *** zip code
The complaint states when MS *** mailed in an order with her check we held the check stating it would be held for days
The large sum of the check does require our company to run the check thru Certegy before shipping to make sure there are funds to cover the checkUnfortunately that information isn’t printed in the catalog
Our records show that check was released and a refund was issued today for $and should be arriving by the end of the week
I apologize for any inconvenience this may have caused
If I can be of further assistance I can be reached by email or at ###-###-####
Thanks ***

Ordered two items from KJordan and returned them immediately after learning that the quality of the clothing looks nothing like what is advertisedI received a bill for $after returning both items and when I called to inquire about the charge was told by Lee, a supervisor, that the $charge was for shipping and handlingAfter speaking with Lee requesting that the $charge be removed they refused to make any adjustment(s)My initial call complaining about the $charge to KJordan was placed to them in November shortly after receiving the $shipping charge I mentioned during my telephone call with Customer Service that I would be forwarding a letter to KJordan to dispute the $charge and asked if they could note the account It is now December and after making several telephone calls to them, waiting on hold for minutes or more I have not yet been successful at speaking with a live person to resolve this issue However, KJordan continues to bill me monthly and my bill has now gone up to $ I am still holding as we speak and currently trying to get a live person in customer service to discuss the additional charges and my letter that I forwarded to themHave no intention of ever doing business with this company again However, I will continue to do whatever I can to reach someone until the shipping charges issue is resolved

I had been doing business with this company for several yearsHowever in the recent months haven't had good experiences with themSpecifically, and the most recent; I placed an order and after a few days logged on to check the statusWhich indicated- order cancelledI immediately called and spoke with cSr was told the only note in my account was that it was a credit issueAnd that I need to call backAlso rep confirmed I had a zero balanceGo figureNeedless to say, I tried calling back a couple of different times and was never successful in reaching the "credit dept"Finally I asked to speak to a supervisorAnd they transferred me to BrittanyAfter explaining my situation she put me on hold (was very unpleasant)My hold time- minutes then the phone disconnectedMost people would call the customer back, right?? Not the caseThat said I called back again today and once again dealt with another cSr who was anything but pleasant ( this seems to be their trademark) whom reluctantly transferred me to supervisor, lo and behold none other than BrittanyI was very frustrated (rightfully so) and demanded answersshe however proceeded to argue with me No apology offered at any pointShe also passed me off to the credit dept(who is never in when I call)I suggested that someone there call.me back ; as I'm clearly unsuccessful in reaching anyoneShe said that's not an option.First of all, as a supervisor she should be able to do more then she hasWhat kind of people do they have working for them??? Oh, and by the way, I commented to this "supervisor" that I will be contacting higher personnel regarding her behaviorAnd that she shouldn't be in the position that she's inHer response: I promise that I'll still have my job." I'm close- let me just say, I've been in the customer service industry for years, and never ever would I even consider treating a customer like this Not only because they deserve respect but also my boss would never tolerate her employees acting in this manner It's a sad day, when companies such as kjordan lose sight of what's important- without customers they've nothingOn that note, I won't be doing business with them anymore