K Jordan

Regarding case *** for *** *** zip code
We apologize our polices on large checks ($250.00) and larger are not conducive with Ms***We spoke on the phone and I assured MS*** our Credit & Accounting Departments along with our Legal Counsel were made aware of this issue
It’s hard to list everything in the catalog and the web-sites on policies regarding checks for payment but it appears there is room for improvement
There was valid issue that MS*** stated noting if only she had been notified or made aware that her check was being held but never had that courtesy
I do see where a check was issued and cashed on June 10th in the amount of $
That said I was assured this matter would be looked into
If I can be of further assistance feel free to contact me by email or at ###-###-####
*** ***
Customer Service

Good morning ***, after reading your message dated yesterday I checked the order and saw no messages or notes indicating that you didn’t receive the sandalsHad we been notified we could have done an immediate track on the packagePer your request to be removed from our mailing lists I will take care of thatIf I can be of further assistance feel free to contact me*** ***
Customer Service

Hello ***, thank you for responding
To honor your request for shipping to be refunded, the amount of $will be credited back to your EZ-Pay account as soon as the return is checked in
There was no tax charged as the only states charged sales tax are Virginia and Wisconsin
The total credited will be the original charge on the order, $ for the undergarment and $for the shipping making the total refund $which was the amount billed
If I can be of further assistance feel free to contact me

Regarding case *** for *** *** zip code ***.The complaint states having placed an order and within an hour called back and cancelled the order.Once the order was placed and the credit card entered it immediately goes out to get authorization.Our records show the order cancelled so
it never shipped.The account shows still authorizing and no monies were ever paid to KJordan.MS *** should contact her bank to make sure this comes off her account.Those charges can take anywhere from a week to days depending on her bank to come off.That is something her bank will be able to explain to her.Again no monies were ever exchanged. If I can be of further assistance feel free to contact me by email or at ###-###-####. *** ***Customer Service

Regarding case 11670151 for Robin [redacted] zip code [redacted].The complaint states having placed 3 different orders and paid a down payment plus returning items.In checking our records we refunded $40.00 in shipping charges per customers request.$20.00 in shipping charges is being refunded to each of...

the following orders.56860227 & [redacted].  Order [redacted] is also showing 2 items on backorder. Item 710517 is a Tunic with stripe details and expected to ship on or about 09-12-2016 and item 707397 a long sleeve wht/blk/purple is scheduled to ship on 11-03-2016. These dates are tentative and if it will be longer you will be notified by mail. One of our customer service representatives Jean called today and spoke to Robin addressing the information listed above and explained the down payment went towards the orders shipped. MS [redacted] mentioned she will be returning some items but is not sure yet what she is keeping and what she is going to return. That will not be a problem and we will take care of the return at that time. Debbie [redacted]Customer Service

Good morning [redacted], after reading your message dated yesterday I checked the order and saw no messages or notes indicating that you didn’t receive the sandals. Had we been notified we could have done an immediate track on the package.Per your request to be removed from our mailing lists I will take care of that.If I can be of further assistance feel free to contact me.[redacted]Customer Service

---------- Forwarded message ----------From: Beverley [redacted]<[redacted]>Date: Tue, Mar 28, 2017 at 3:31 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com <[redacted]>As of today, March 28,2017, we came into...

agreement that I will only have to pay for shipping which is $16.94.Thank you for your help and time.

Regarding case [redacted] for [redacted]The complaint states receiving a statement from K.Jordan with a balance due when she said she never placed any orders with them.When checking the order that was placed there is a note stating MS Whitehead called and the Credit Dept....

sent what we call a fraud packet. That needs to be filled out and returned to K.Jordan and the legal steps will be taken to get this removed from her account.Upon checking the account I am not seeing where she returned that packet yet. If I can be of further assistance feel free to contact me by email or by calling ###-###-####. [redacted]Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Complaint Case #[redacted]Customer is stating that the returned the item they ordered and they were aware they needed to pay for the postage. The Customer states they would like 2 late fee's removed.Thank you for contacting K Jordan, after reviewing your account I do see that you have one late fee. As...

a one time courtesy I will have the $11.98 late fee removed. The charges on your account are finance charges due to you having an open balance. We apologize for any inconvenience this may have caused and if I can be any further assistance to you please feel free to contact me, Carlyne [redacted]

Regarding case [redacted] for [redacted]The complaint states customer is being charged for an order she never placed.Our records show this was an internet order placed on 2-5-2015.The ship to and bill to are for [redacted]I have given this...

information to our fraud department supervisor and a fraud package will be mailed out to MS. [redacted].This is the legal procedure we follow when fraudulent use is reported.There will instructions on how to fill out the report and about returning to K Jordan. We will follow up on this case when the fraud package is returned. If I can be of further assistance in the matter feel free to contact me. [redacted]Customer Service

Regarding case [redacted] for [redacted] C [redacted] zip code [redacted].The complaint states having made a payment of $46.00 on or about August 15thbut not receiving credit from KJordan.Our records show a payment of $46.00 was received and applied to the account on 8-17-2015.I reviewed the account and the...

following is what I found.Order placed on 7-21-2015 totaling $182.92Payment of $46.00 received on 8-17-2015, only payment received.Finance charges 8-28-2015 $3.28, 9-29-2015 $2.73, 10-29-2015 $2.73, total finance charges = $8.74.Late Fee 10-9-2015 $15.00, 11-8-2015 $15.00, total late fee charges = $30.00.As a one-time courtesy I will have the late fee charges of $30.00 removed.That would leave the balance on this account at $145.66. If I can be of further assistance feel free to contact me by email or at ###-###-####. [redacted]Customer Service

Complaint Case #[redacted]Customer is stating that they contacted K Jordan to waive late fees due to Hurricane Harvey. We are very sorry for the damages Hurricane Harvey has caused. Due to the account being behind prior to the hurricane unfortunately I am unable to adjust anything...

else as far as payments. Your monthly payment is $95.13 due to the large balance on the account. If you have any further questions about your payments or bills please feel free to contact our Credit Department ###-###-####.We apologize for any inconvenience this may have caused, Carlyne [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with K Jordan. I am aware of the balance and have every intention paying my bill. While I am repairing my home, K Jordan should be able to bring the account current and allow me to start the 95.13 min. due. If they cannot credit any late fees to ease the financial they could easily bring account current to get my account back in good standing
Regards,
[redacted]

I have had some fairly traumatic things happen to me in the last several years (gave birth to a micro preemie with a congenital heart defect, spent every day in the NICU until her open-heart surgery, she had ten strokes during her surgery, etc. etc. etc.) and as a result, I have had 2 cars repossessed as I try to rebuild my life, take care of my children and do damage control to my credit report! K. Jordan was the only place that would give me credit with my credit score. As a result, I have been able to rebuild my wardrobe for my upcoming graduation from a Master’s program and will ready to go for interviews and subsequent jobs in my field (which requires more upscale dressing than the business casual clothing I had). And it may very well be that K. Jordan targets people in my credit range for whatever reason.

For the last year, I have bought something at least once a month (several somethings if I were being completely honest). Some items have been well worth the money spent. There were several formal dresses I bought for a cruise that I paid less than $30 for and they were amazing! Some items have been so overpriced that I had no choice but to return them. For instance, their tee shirts are completely sub-par quality. Worse than Hanes from Walmart! Like anything you buy online, until you get your hands on the item, you cannot be sure it is up to your particular standards (whatever those standards may be).

Sizes seem to be hit or miss but I have my own unique shape (I joke that shape is round - ha!). I have a very large chest and so it's hard for me to find things to fit when I have the luxury of trying them on. And as most of us will admit, we have some days where nothing looks good and we should just shop for shoes and jewelry!
The shipping fees are excessive. They do tend to overcharge for shipping. But I see it as, they gave me credit when no one else would, so it all comes out in the wash.
I have only been late on one payment. I will tell you that whoever it was that called me to gently remind me about the payment (which I had honestly completely forgotten about and actually had the money to pay it at the time) was horrible. This woman was completely snarky. At that moment, I understood the bad reviews. However, I refused to pay the amount, hung up, called back and explained what had just happened. I was so nicely transferred to a supervisor (with whom I happily made my payment that was a week late) and she bent over backwards apologizing for how that representative treated me. She seemed genuinely upset that someone working for the company treated a customer that way.

I have also had to return several items for different reasons (size, didn't look good on my figure, wasn't happy with the product, and so on) and you do get charged for return shipping if you use their label. A LOT of companies do this. Some don't. But it is up to the company. If you are able to get your item(s) returned for less than the $7.95 shipping charge, I encourage you to do so and not use their return shipping label.

I love K. Jordan. I appreciate that there is a buy now and pay later program. I love that because I have made timely payments, they are increasing my credit line. I love the clothes. Just purchased my first pair of shoes and have not received them yet, so I am unsure as to the quality of the shoes. Not loving the shipping fees! If they are able to charge only $7.95 to ship the clothing back, they should only be charging a flat rate to ship clothing to you. If they did that, K. Jordan would be practically perfect for me.

For those of you who have had bad experiences, I am so sincerely sorry. Been there and done that at other places and it is the worst feeling ever. I hope whatever issues you had have been or were resolved.

text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Regarding case [redacted] for [redacted] zip code [redacted]
The complaint states having been charged a late fee.
Late fees are charged if there is a balance on the account and payment has not been received.
On the back of the half page just inside the front cover you will see a section marked PAYMENTS.
It can be found about half way down the left column.
I see a payment for $17.97 was received on 3-3-2015.
The late fee was charged because no payment was made in January or February.
Because all of our customers are important to us here at K.Jordan we will remove the $10.00 late fee along with the finance charges totaling $3.74.
The balance left will be $17.92.
 
If I can be of further assistance I can be reached by email or at ###-###-####.
 
[redacted]
Customer Service

I ordered a pair of winter white boots from K. Jordan. The boots were nice but were packed in a shoe box rather than a box made for boots. In order for the boots to fit into the shoe box, they had to be folded in half. Now the boots have a crease in them. it appears to me that the company tried to save money by purchasing boxes that are to small for the merchandise they are shipping. Boots should never be folded in Half!

Regarding case [redacted] for [redacted] zip code [redacted].
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The complaint states having ordered and returned items but are getting notices from collections.
Our records show the order was placed in October of 2013 but the items were not received here until June of this year. During that time no payments were made so late fees and finance charge accrued.
That said I will do a one-time courtesy and remove the charges and clear this account.
I will ask our credit dept. to notify collections to cease any further attempts in collecting on this account.
 
If I can be of further assistance I can be reached by email or at [redacted].
 
[redacted]
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Regarding case [redacted] for [redacted] zip code [redacted].
The complaint states having placed an order and within an hour called back and cancelled the order.
Once the order was placed and the credit card entered it immediately goes out to get authorization.
Our records show the order cancelled so it never shipped.
The account shows still authorizing and no monies were ever paid to KJordan.
MS [redacted] should contact her bank to make sure this comes off her account.
Those charges can take anywhere from a week to 10 days  depending on her bank to come off.
That is something her bank will be able to explain to her.
Again no monies were ever exchanged.
 
If I can be of further assistance feel free to contact me by email or at ###-###-####.
 
[redacted]
Customer Service