Glendale Roofing completed the removal and replacement of our clay tile roof in June They removed the original year old tiles along with the deteriorated underlayment and battens They installed new underlayment, battens, and bird stop, and replaced some of the old wood Then they re-installed the original clay tiles They were prompt and professional from beginning to end Their estimate fell in the middle of three we received, and the work was excellent The estimate was complete and thorough, and explained in full The work was completed in the time frame promised And the quality of the work by the three man crew was meticulous They worked in extreme heat for almost six days, but there was a major difference in the appearance and installation of the new roof when compared to the original They did a great job
Thank you for the opportunity to respond to this complaint. Our firm had an agreement with the previous company owners for us to service their warranty work. Any problems that would have fallen within the warranty period would have been inspected and repairs made as needed to conform to...
the warranty. Mr. [redacted] is reporting a problem well past his warranty period.Mr [redacted] has incorrectly stated he purchased this new roof on 10/10/2012. We have enclosed a copy of his contract dated 2/1/2011. He further gives the date of 8/15/2014 as the date his problem occurred. We have no record of any contact from Mr [redacted] about the alleged 8/15/2014 problem prior to his phone call on 2/24/2015. It seems rather odd to wait over 6 months to report a roof leak and a falling ceiling.Mr [redacted] also states the purchase price as $ 13,444.28. The records we have been given show Mr. [redacted] actually paid just $ 9233.62.Mr [redacted] called our office Feburary 24, 2015 inquiring about his warranty and reporting that he had drywall falling down. After reviewing a copy of the contract he signed, we noted he had the standard 2 year workmanship warranty. [redacted] called him back to relay that information to him. His response was to become belligerent and abusive to the point [redacted] had to warn him to become civil or she would terminate the call.This roof installation is out of the warranty period and not subject to a warranty service. In summary, this seems to be out of the purview of the Revdex.com and it should not be reported as a complaint.Respectfully,[redacted]
Glendale Roofing performed a replacement of the underlayment on a tile roof. Glendale Roofing was right on schedule from showing up for the estimate, to cleaning up the job site at the end. During the job, there was a chance of rain in the forecast so the the workers stayed on the job until dark to make sure the roof was watertight. During the estimate and inspection, all the wood that need to be replaced was included in the estimate. The estimate was only off by $152, because a 2x8x16 fascia board was removed and replaced because it was borderline on being replaced, and I told them to just replace it. My house has a commercial synthetic color through stucco, and I was concerned about some of the rotten wood pieces that went though the stucco and the stucco getting torn up. I brought my concerns to the Supervisor and he said he would do his best to keep the stucco in place. Glendale Roofing removed and replaced those pieces of wood with surgical precision, I was in awe at the final out come. This is the second big job that Glendale Roofing has performed for me. The other job was a removal and replacement of a shingle roof for my father-in-law about 12 years ago. I was so impressed with Glendale Roofing work and professionalism that, they we the first ones that I went to and called for my job. Not much has changed, since that time. I was impressed by the estimator, who is the owner, that I wanted the job to be done by anyone else but Glendale Roofing, so I did not get another estimate by another company. I have never done that before, and do not recommend anybody to do that. I wanted the job done right the first time and Glendale Roofing did just that. I highly recommend Glendale Roofing for one of your estimates, and remember the lowest estimate might not be the best option and it might cost you more in the long run.
Glendale Roofing & Construction stepped in when my kitchen had been torn up due to a slab leak. Both JD and Doug were great to work with.. They were professional and quick to get me back up and running, and even helped me in dealing with my insurance company. I can't say enough how much I appreciated all that they did. I will certainly use them again in the future for any home renovations and/or improvements in the future.
DO NOT USE THIS COMPANY! They destroyed my house while putting the roof on and 2 years later its leaking like a screen door on a submarine! [redacted] says the problem is not his. I have not had a leak in 13 years.....then they showed up to put a new roof on. THE END.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am very pleased with my latest experience with glendale roofing,I used them a few years ago and they did an excellent job and was very competitively priced.
the salesman was on time and very courteous and gave me an estimate at same time.iam pleased with their workmanship and personnel,and would recommend them anytime.
Looking for a great roofing company? Look no further, this is it. Needed a COMPLETE new roof on my home , and after researching many, this one stood out.
This company did such an outstanding job, I had neighbor's that I did not know stopping by asking which company did this roof because "it is the most beautiful roof they have seen."
*The roofing crew extremely professional and they cleaned up the yard and left no trace that a job was even done - EACH DAY! (and they were there for a week).
*The crew was prompt EVERYDAY, and worked effectively and efficiently providing a roof with such precision - I wish I could attach a photo.
Alan Peterson - many thanks to you - I believe he was the foreman - and he was often there checking out each stage of the roof.
Outstanding company, I am extremely happy that I found this company. Thank you!!!
Glendale Roofing made the whole process super easy. They also had the best price out of 3 quotes I received. It was done fast and clean. I was surprised how well they cleaned after the removal. One of the ladies on the crew was nice enough to knock on the door to let me know they were done going in and out of the gate, so I could let my dogs out. They other reason I chose Glendale Roofing after a customer referred me, is because they have been in business, in the valley for a long time. Not some fly by night hail storm chasers that wont be around to warrant their work. I highly recommend them!
Joe, the first person we met from Glendale roofing took his time in examining our problem roof and explained in detail what was needed. A formal bid describing the work and possible additions was provided.
We accepted their bid and work was scheduled to match our schedule.
The old roof removal team arrived on time and were very neat in leaving our yard and driveway clear of debris.
The roofing crew arrived and was there to get materials properly placed on the roof.
They replaced some wood that had been damaged by water and proceeded to install the new roofing materials.
Allen, the supervisor was there every day and sometimes more often. He explained every thing in detail as the job progressed.
The worksite was left clean and all debris was removed.
Glendale roofing is a great company.
Glendale Roofing is a great co with an amazing sense of urgency. I needed a roof quick and they responded immediately with a quality job, no surprises, and courteous administrative staff. The salesman Joe Nelson gave me a fair price and Alan the supervisor walked me through the entire experience. I would recommend this co to anyone in need of roofing experts...Joe M. Scottsdale AZ
Very affordable and reliable with excellent communication about the project (when, how, how much). I had contacted two other roofing companies who were going to seriously rip me off. I will use Glendale Roofing again.
I first used Glendale roofing 15 years ago when they repaired my roof after 2 other companies tried and failed to do so. Then when the high winds of the storm 2 seasons ago damaged my roof I called Glendale Roofing immediately. They worked with my insurance company and repaired the roof to complete satisfaction. A few months ago a saguaro cactus fell on my porch and destroyed that roof. Glendale Roofing again worked with my insurance company repairing my roof and improving on the original design. I find Doug and the company to be honest, trustworthy and the work is done to last. The customer service of Doug, his teams and the office staff I worked with proved I made the right choice and have no doubt the work done with last for many years to come. I have recommended Glendale Roofing to others and will continue to do so.
Not only good, but the BEST roofing contractor I know of. They installed new roof in three days, exactly as quoted. Followed by inspection, for accuracy of installation, and making sure no old nails or staples left behind.
This is the second time we have used Glendale Roofing and Construction for a roof leak. Great customer service and quality work at a reasonable price. Would recommend them to friend and family looking for quality roofing repair.
Glendale Roofing completed the removal and replacement of our clay tile roof in June They removed the original year old tiles along with the deteriorated underlayment and battens They installed new underlayment, battens, and bird stop, and replaced some of the old wood Then they re-installed the original clay tiles They were prompt and professional from beginning to end Their estimate fell in the middle of three we received, and the work was excellent The estimate was complete and thorough, and explained in full The work was completed in the time frame promised And the quality of the work by the three man crew was meticulous They worked in extreme heat for almost six days, but there was a major difference in the appearance and installation of the new roof when compared to the original They did a great job
Thank you for the opportunity to respond to this complaint. Our firm had an agreement with the previous company owners for us to service their warranty work. Any problems that would have fallen within the warranty period would have been inspected and repairs made as needed to conform to...
the warranty. Mr. [redacted] is reporting a problem well past his warranty period.Mr [redacted] has incorrectly stated he purchased this new roof on 10/10/2012. We have enclosed a copy of his contract dated 2/1/2011. He further gives the date of 8/15/2014 as the date his problem occurred. We have no record of any contact from Mr [redacted] about the alleged 8/15/2014 problem prior to his phone call on 2/24/2015. It seems rather odd to wait over 6 months to report a roof leak and a falling ceiling.Mr [redacted] also states the purchase price as $ 13,444.28. The records we have been given show Mr. [redacted] actually paid just $ 9233.62.Mr [redacted] called our office Feburary 24, 2015 inquiring about his warranty and reporting that he had drywall falling down. After reviewing a copy of the contract he signed, we noted he had the standard 2 year workmanship warranty. [redacted] called him back to relay that information to him. His response was to become belligerent and abusive to the point [redacted] had to warn him to become civil or she would terminate the call.This roof installation is out of the warranty period and not subject to a warranty service. In summary, this seems to be out of the purview of the Revdex.com and it should not be reported as a complaint.Respectfully,[redacted]
Glendale Roofing performed a replacement of the underlayment on a tile roof. Glendale Roofing was right on schedule from showing up for the estimate, to cleaning up the job site at the end. During the job, there was a chance of rain in the forecast so the the workers stayed on the job until dark to make sure the roof was watertight. During the estimate and inspection, all the wood that need to be replaced was included in the estimate. The estimate was only off by $152, because a 2x8x16 fascia board was removed and replaced because it was borderline on being replaced, and I told them to just replace it. My house has a commercial synthetic color through stucco, and I was concerned about some of the rotten wood pieces that went though the stucco and the stucco getting torn up. I brought my concerns to the Supervisor and he said he would do his best to keep the stucco in place. Glendale Roofing removed and replaced those pieces of wood with surgical precision, I was in awe at the final out come. This is the second big job that Glendale Roofing has performed for me. The other job was a removal and replacement of a shingle roof for my father-in-law about 12 years ago. I was so impressed with Glendale Roofing work and professionalism that, they we the first ones that I went to and called for my job. Not much has changed, since that time. I was impressed by the estimator, who is the owner, that I wanted the job to be done by anyone else but Glendale Roofing, so I did not get another estimate by another company. I have never done that before, and do not recommend anybody to do that. I wanted the job done right the first time and Glendale Roofing did just that. I highly recommend Glendale Roofing for one of your estimates, and remember the lowest estimate might not be the best option and it might cost you more in the long run.
Glendale Roofing & Construction stepped in when my kitchen had been torn up due to a slab leak. Both JD and Doug were great to work with.. They were professional and quick to get me back up and running, and even helped me in dealing with my insurance company. I can't say enough how much I appreciated all that they did. I will certainly use them again in the future for any home renovations and/or improvements in the future.
DO NOT USE THIS COMPANY! They destroyed my house while putting the roof on and 2 years later its leaking like a screen door on a submarine! [redacted] says the problem is not his. I have not had a leak in 13 years.....then they showed up to put a new roof on. THE END.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am very pleased with my latest experience with glendale roofing,I used them a few years ago and they did an excellent job and was very competitively priced.
the salesman was on time and very courteous and gave me an estimate at same time.iam pleased with their workmanship and personnel,and would recommend them anytime.
Looking for a great roofing company? Look no further, this is it. Needed a COMPLETE new roof on my home , and after researching many, this one stood out.
This company did such an outstanding job, I had neighbor's that I did not know stopping by asking which company did this roof because "it is the most beautiful roof they have seen."
*The roofing crew extremely professional and they cleaned up the yard and left no trace that a job was even done - EACH DAY! (and they were there for a week).
*The crew was prompt EVERYDAY, and worked effectively and efficiently providing a roof with such precision - I wish I could attach a photo.
Alan Peterson - many thanks to you - I believe he was the foreman - and he was often there checking out each stage of the roof.
Outstanding company, I am extremely happy that I found this company. Thank you!!!
Glendale Roofing made the whole process super easy. They also had the best price out of 3 quotes I received. It was done fast and clean. I was surprised how well they cleaned after the removal. One of the ladies on the crew was nice enough to knock on the door to let me know they were done going in and out of the gate, so I could let my dogs out. They other reason I chose Glendale Roofing after a customer referred me, is because they have been in business, in the valley for a long time. Not some fly by night hail storm chasers that wont be around to warrant their work. I highly recommend them!
Very professional and precise. Work was well organized done quickly and on schedule. Will use them again for other properties.
Joe, the first person we met from Glendale roofing took his time in examining our problem roof and explained in detail what was needed. A formal bid describing the work and possible additions was provided.
We accepted their bid and work was scheduled to match our schedule.
The old roof removal team arrived on time and were very neat in leaving our yard and driveway clear of debris.
The roofing crew arrived and was there to get materials properly placed on the roof.
They replaced some wood that had been damaged by water and proceeded to install the new roofing materials.
Allen, the supervisor was there every day and sometimes more often. He explained every thing in detail as the job progressed.
The worksite was left clean and all debris was removed.
Glendale roofing is a great company.
Glendale Roofing is a great co with an amazing sense of urgency. I needed a roof quick and they responded immediately with a quality job, no surprises, and courteous administrative staff. The salesman Joe Nelson gave me a fair price and Alan the supervisor walked me through the entire experience. I would recommend this co to anyone in need of roofing experts...Joe M. Scottsdale AZ
Very affordable and reliable with excellent communication about the project (when, how, how much). I had contacted two other roofing companies who were going to seriously rip me off. I will use Glendale Roofing again.
I first used Glendale roofing 15 years ago when they repaired my roof after 2 other companies tried and failed to do so. Then when the high winds of the storm 2 seasons ago damaged my roof I called Glendale Roofing immediately. They worked with my insurance company and repaired the roof to complete satisfaction. A few months ago a saguaro cactus fell on my porch and destroyed that roof. Glendale Roofing again worked with my insurance company repairing my roof and improving on the original design. I find Doug and the company to be honest, trustworthy and the work is done to last. The customer service of Doug, his teams and the office staff I worked with proved I made the right choice and have no doubt the work done with last for many years to come. I have recommended Glendale Roofing to others and will continue to do so.
Not only good, but the BEST roofing contractor I know of. They installed new roof in three days, exactly as quoted. Followed by inspection, for accuracy of installation, and making sure no old nails or staples left behind.
This is the second time we have used Glendale Roofing and Construction for a roof leak. Great customer service and quality work at a reasonable price. Would recommend them to friend and family looking for quality roofing repair.