K R P Insurance

We handle diesel fuel contamination claims on a case by case basis.  The policy contains an exclusion for mechanical breakdown. Since water is inherent in diesel fuel systems, we investigate to determine if the water’s presence is from a covered event. We found no evidence to indicate...

flooding was the source of the water. We checked with the fueling station ([redacted]) the insured purchased the fuel from and they confirmed that they have their fuel checked weekly and that they had no complaints or issues with their diesel fuel.  We took a fuel sample from the filter under the hood and found clean fuel. The shop later took samples from the lower primary filter housing and from the tank and did find water content and rusty metal shavings which would be from a failing fuel pump. 
 
Without the specific evidence of purchasing contaminated fuel, this is not a covered loss under this auto policy.

Based on the response from the agent involved, it appears there was communication between the agent [redacted] and the client [redacted] concerning adding comp and collision coverage to her Pontiac.  It also appears that there were possible communication delays that the agent may have...

contributed to which is unfortunate, however, the agent never provided a quote for adding the coverage to the policy.  Without Ms. [redacted] obtaining a quote, accepting the quote, paying for the additional coverage, or receiving a bill for the additional coverage I’m uncertain how Ms. [redacted] could possibly have the expectation for coverage to be provided when coverage was never bound.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business is incorrect and they are lying to cover up their mistakes.  I am sending documents along with this response.  This will be the documents they sent to me when I asked why I was being cancelled.  Now, they are coming up with other excuses to cover up their first excuses. Along with their response to this claim, they are now saying that my daughter was in the first accident.  I asked Seth McDonald when she had her accident why she was not on my policy because she is a minor living with me and he told me at my home on a Saturday morning that she was not on the policy then, but she is now.   The business has their dates wrong, story wrong, and they need to get everything together that they sent me and they need to prove me wrong.  If we need to, we can meet in person to look further into this matter.  I am a small person and they are a large company and I feel that they are wrong and I will push this to the limit until they prove me wrong.  As of right now, I have all of the documents they sent me and they are at fault. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am having trouble sending all the information detailing why I am rejecting the response.  I will send it directly to Laureal Williams email.
Regards,
[redacted]

Re:     Complaint ID:          [redacted]
          Subject:                  [redacted]...

[redacted]
          Policy Number:        [redacted]
 
 
To Whom It May Concern:
 
Your email to Texas Farm Bureau Insurance Companies regarding the above referenced complaint was forwarded to me for a response.
 
Our office received the request for cancellation from the local agent’s office.  The requested effective date was prior to the renewal effective date.  Because the current renewal premium had already been paid, the cancellation request had to be manually processed which caused the delay.  On April 28, 2016, the cancellation refund was mailed to the member, and it was cashed on May 10, 2016. 
 
I believe this matter has been resolved.  Please let me know if I can be of further assistance on this matter.  Thank you.

Re:     Complaint ID:          [redacted]
          Subject:                  [redacted]...

[redacted]
          Policy Number:        [redacted]
 
 
To Whom It May Concern:
 
Your email to Texas Farm Bureau Insurance Companies regarding the above referenced complaint was forwarded to me for a response.
 
On June 19, 2015 policy [redacted] was issued effective May 22, 2015- May 22, 2016 with a counteroffer from our Underwriters to correct the construction of the dwelling, which resulted in a higher premium.  At that time, a payment of $793.00 was applied and a billing was sent for an additional premium of $145.00 due July 22, 2015.  On March 16, 2016 a New Business Billing Past Due – Final Notice for $145.00 was mailed with a due date of March 26, 2016.  On March 29, 2016 payment had not been received, and the policy cancelled for non-payment effective March 26, 2016.  A notice of cancellation was mailed at that time.  Despite our efforts to collect the additional amount due, the premium was not paid in full and resulted in policy cancellation. 
 
Proper notification was sent to the insured, and there has been no error on the part of Texas Farm Bureau Insurance Companies.  Please let me know if I can be of further assistance on this matter.  Thank you.

Complaint: [redacted]
I am rejecting this response because: it was not  my fault a agent failed to take pictures like they were supposed to. My insurance was cancelled because photographs were not taken. 
Regards,
[redacted]