K9 Katelynn

I was very satisfied with the help of [redacted] on training my Brier Yorkie KayLee. She was 9 months old and had lots of energy. With the help of [redacted] she now knows her commands and is very quite also. A joy to have her in my life. Also she likes the treadmill and swim in my pool.

I would highly recommend K9Katelynn to those that need help.

Thanks [redacted]!

I would reccomend K9katelynn for anyone who is serious to train their dog right the first time. K9katelynn exceeded my expectations and was well worth the money. The in home direction from [redacted] to ensure we got the results we wanted was amazing.

Review: [redacted]I hired [redacted] with K9katelynn for dog training. We committed to sessions, and I paid him up front. I was committed to training my dog with him for a lengthy amount of time. [redacted] did not fulfill his agreement with me and cancelled on me 20 minutes prior to my appointment last Tuesday, when he would not expect the same from one of his clients without charging them. At that time, I did reschedule for the following week. I have a rescue dog that needs significant emotional support . Since [redacted] could not make it, He asked how my dog was doing. I told him that she was well, just cuddling with her mom. Then [redacted] asked "can I join?" I mulled it over for awhile, and I finally contacted [redacted] and told him that I felt that his comment was inappropriate , especially for a client. Since I am a single woman, I did not feel comfortable inviting him into my house for future dog training sessions , and I would like a refund for the remaining sessions. At that time , he said that I signed a contract that stated no refunds. Where I am fine not accepting a refund if the service could be reparable; in this case, that is not possible. At no time did [redacted] even apologize for his behavior or take any accountability for his inappropriate comments. As a single person, refund aside, I feel like my personal well being and safety is at risk. I feel that I am fair and do not request a refund for the devices that have already been rendered. My request is that I can seek a partial refund for the unrendered services in which I would like to hire another dog trainer to fulfill my initial goals.Desired Settlement: See above.

Thank you so much for considering my request. Warmest regards, [redacted]

Business

Response:

[redacted] is very emotional and has a dog that many issues! It is not true that I contacted her 20 minutes prior! I contacted her at at 5:20 via text! After attempting to call her for I-17 was closed due to flooding northbound! And all other roads around the area were closed! For my safety and for my cars safety though it was best to reschedule! She called me and said that was fine! We rescheduled for last night Monday! During this period of time of hiring her she would call several times about her dog and issues which is fine! I recently took a trip to [redacted] and she said I would love to go to [redacted]! I then sent her several pictures and comments about [redacted] ! Her comments to me via email hope your having fun and that's really pretty! Sent her more pictures and she replied very nice and looks cold! I got back Sunday and Tuesday the weather started! Therefore the weather issues which were covered as stated above! On Tuesday I asked her via text how the pooch was her reply was she's good she's cuddling with her mom! My response as a friendly gesture was "sweet can I join" [redacted] obviously took it the same way for her response via text was haha very funny! I heard nothing from her until Sunday night! At 6:36 Sunday night she texted me and said "hi I think I want to cancel training . The last text you sent me feel uncomfortable! I would like a refund! Monday at 4:51 just confirming you got my texts yesterday you haven't responded! My response between apts was "yes I got them per the contract thier are no refunds! You have both come a long Way I would encourage you to continue the training but that is your call! Thank you! Her response to me via text was " for someone who relies on reviews I nay rethink a refund" he additional response via text is you have taken zero accountability, nor did you apologize it try to amend things! It's a brush off" my last response to her was I am sorry you feel the way you do! Up until last night I have heard nothing but good things! Have a great night! Then I received this in my inbox this morning!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have agreed to pay [redacted] for his services provided. [redacted] texted me at 6:43 pm telling me that he would not make it to a 7 p.m. Appointment. I reviewed my missed call list and there was none. Yes, he lives in cave creek , and I realize that the I-10 was flooded that day. As I know, living I [redacted], it is closer to take [redacted] road as opposed to the I-17 to my house. The I-17 was flooded all day, so I am confused why he couldn't tell me that until 15 minutes prior to my appointment. I would forgive the fact that he was late, but [redacted] requires at 48 hour cancellation notice. I feel that 15 minutes prior to the appointment is unacceptable, when the issue was happening since early that morning.

Secondly, weather aside. [redacted] asked if he could cuddle with me and my dog. This was unwarranted. He is a hired service and this crosses the line of professional conduct. Secondly, I did not ask for his [redacted] pictures. The fact that he was texting me pictures nonstop was completely weird to me. I texted a[redacted] on one occasion stating that I was having difficulty with training, because my dog got hurt using one of his techniques. He kept telling me to push my dog I to a sit position to the point that she yelped and was limping. [redacted] is the one that called me and not vice versa. I did not ask for a phone call, not did I consult him multiple times in between visits.

Again, I am not asking for a refund for the services that he rendered. I am asking for him to refund the money for the services that were not rendered. As a single person, I cannot personally risk having a male in my house that does not understand professional boundaries....PERIOD. [redacted] refers to me as emotional. This has nothing to do with emotion. This is a netter of my personal safety and factual information... Emotion aside. I would really appreciate of [redacted] could leave his emotion out of this and focus in the fact that he did not provide a professional service, nor was the service completed.

Thank you K9katelynn for all of your help training my dog Summer. While Summer was a very well behaved dog overall, she needed something help with learning basic commands, jumping up and walking on a leash. After growing through this training program, I can say that all of these got accomplished!! Thanks again for everything!

Tom is very experienced, easy to work with, and obviously loves his doggie clients.

We have an 18 month old puggle who went from knowing zero commands to listening very attentively by the end of our training. Not only did our dog get trained, but so did we as owners! Tom had us take good notes every session that way we can refer back for years to come if needed. He also taught our dog fun things to exercise her mind, and even taught her to swim and run on the treadmill. We are so pleased we hired K9 Katelynn!

I sought out K9 Katelynn for help with general issues with my Pomeranian mix; poor leash behavior, jumping up on people, and barking at visitors. The training is more for owners because my dog was plenty smart - I needed help understanding how to manage the dog and establish myself as pack leader. In that respect, it is critical that you devote the required time to working the dog. I also wanted to make sure my dog knew how to exit the pool if he fell in, which we did. Just completed the training and my dog is much mellower. Visitors remark on his transformation - he doesn't bark, doesn't jump on people, and doesn't jump onto furniture unless invited. Well worth the investment if your dog has any behavior issues.

My experience with K9 Katelynn dog training has been excellent. When [redacted] first met my dog, I described him to a friend as "magical with dogs" - silly, but true. It is immediately evident that he has significant experience training both dogs and their owners. It takes work to make progress; I felt a bit like I was in school with my two 20 minute sessions (at a minimum) of dog training "homework" per day. It was very rewarding to see my dog's progress. [redacted] had an answer to every question I asked, and if you do what he says, you WILL see results. That being said - you have to do what he says! If you are looking for someone to magically fix your dog, you are in the wrong place. [redacted] teaches you - the owner - how to work with your dog and train him effectively.