Kabam

Hello,Thanks again for taking the time to submit this to case to us.We would first like to apologize for any confusion the previous response may have causedThere was a miscommunication as it does appear Old Man Logan has not been interacting as intended since For context Old Man Logan's health regeneration is typically based off of base health, among other factorsHowever, since he has such a high amount of health in the Lab encounter we specifically customized the amount he in the fight to health per tickIt appears that with the attribute overhaul this specific adjustment was undoneThis will be resolved shortly so you can attempt to complete LoL once again.With that being said we completely understand that this context does not address the frustration you encounteredOn that note we have returned the 100,Loyalty used on the Boosts that expired, alongside an extra 1,Units to help make up for the miscommunication, and subsequent frustrationThanks again for reaching out, and being patient with usPlease feel free to contact our support channels for anything else that may come up in the futureOtherwise have a wonderful week, and best of luck in your Labyrinth run!Regards,Kabam Support

Hello,Thanks again for taking the time to submit this to case to us.As mentioned previously we have taken great strides in improving the performance of Marvel Contest of Champions, and this is especially true of With that being said we completely understand that progress is never final and we will be improving the performance of The Contest on as many devices as we can well into the futureHowever, in order to maintain the integrity of the game allocating any resources to your account for this matter is beyond the scope of what we can provide in this situationWe understand that this may not have been the exact response that you were hoping for and we would like to sincerely apologize for any disappointment that it may have caused as this was not our intention, but we hope that this information has been helpful regardless We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your weekRegards,Kabam Support

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Greetings, Thank you for reaching out to us in regards to your concerns with Marvel Contest of Champions We understand the latency in the game has recently become an issue for some players with the most recent update to the gameWe would like to inform you that our game team is working diligently on resolving this issue as quickly as possibleMarvel Contest of Champions can be a very demanding game especially more so if you happen to have an older device, or a device that is not updated to the most recently versionIn the meantime we have had player's report that running the game with no applications running in the back ground on your device has helped with this issue In regards to the drop rates for crystals, sometimes it may be hard to obtain the exact champion you are hoping for due to the random chance all crystals havestar champions in particular right now are some of the hardest to come by since they are some of the newest additions to the game and are meant to be rareAs more and more items and champions are released into the game however, the champions that are considered rare now will become easier to obtain We hope we were able to clear things up a bitThank you for your patience and if you have any further questions or concerns, please be sure to let us know Best regards, The Kabam Team Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable I have spent to much money on this game for just a base apologyIf I wanted just a simple answer j would have reached out to your useless support staff ! Not to mention I have the most current iPhone running the most current software so the answer stating I may have an older device is ridiculous I won't accept a garbage response as it seems players like that of brutal dx are awarded special prizes for spending more money than others and yet others can not attain the levels of such a character due to the so called limitations of your game I am not satisfied with this response ! Final Business Response / [redacted] (4000, 10, 2015/08/06) */ Greetings, Thank you for getting back with us We understand your concerns in regards to these issues, and can assure you that our team is constantly working to maintain the game as well as keep it up with the most current standards set by the various app stores our games can be found inOur game team is still currency investigating latency issues, and are working to make sure these stay as minimal as possible We do apologize, but we do not offer refunds for currency or items purchased as per our terms of serviceYou can view our terms of service by using the link below: https://www.kabam.com/corporate/terms-of-service Due to this we will be unable to offer you the refund you are requesting due to these issuesWe thank you for your patience and understandingIf you have any further questions or concerns, please do not hesitate to let us know Best regards, The Kabam Team

Greetings,Thanks for taking the time to get back in touch with us.We do completely understand why players may be frustrated with the recent balance changes, or with any balance changes for that matterHowever, with these changes, we feel the Contest will be in a much more balanced and fair state, and we hope more players will feel empowered to pick their favorite ChampionsWe understand that this may be a challenging change but ultimately we do believe this will allow us to provide the best gameplay experience possible for all of the Marvel community.As mentioned previously allocating a refund to your account is beyond the scope of what we are able to provide in this situationWe returned all in game currency that was used to purchase the Willpower mastery plus a mastery respec point, and provided all TCatalyst upgrade materials that were used to Rank up any Leadership Champions if sold during the following time frame: Wednesday, July 27th until August 10thAdditionally, we will be providing players with 1,Star Shards for each rank unlocked in Double Edge, Liquid Courage, or Coagulate prior to July 27th by the end of the day August 2ndHowever, that is the maximum that we can provide for this matterThank you again for reaching out to us and providing your thoughts on this balance updateWe do hope you have a wonderful rest of your day and wish you the best of luck in the Contest!Regards,Kabam Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the best they are going to doI will advance to the legal system at this point, as it is beyond the scope of the Revdex.com's ability to enforce actionI appreciate sincerely your assistance with this matter, regardless of the poor end results, and thank you for what you do.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I previously stated I don't want an "in-game currency refund", I feel that I am due a real refundI paid money for those in game items that you offered a refund on after making them obsolete in gameplayI bought those items with real money, then used them in order to further my gameplay experience by obtaining necessary characters in your game because of the benefits specific to those charactersOffering a refund of those items just so I can now use them to get your next flavor of the month characters is not what I am happy with nor what I feel is owed to meI spent real money with one goal in mind, obtaining the characters that had specific bonuses, by taking those bonuses away you have made my real money purchases useless to me, therefore an in game refund is useless to meThis bait and switch move is something I would not expect of a company of your size, nor are these automated responses that feel like they were written months in advanceThey are a general "sorry, nothing we can do" rather than addressing my concerns with a suitable answerYou sold me a printer that printed in color then updated it to only black and whitePertaining to purchase of goods, I want to return the item along with all accessories purchased to enhance that itemTake back my account and all things associated with it and issue me a refund please Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Greetings, Thank you for taking the time to submit this case to us We understand that you have noticed charges on your account that you believe to be unauthorizedOur recommendation is to contact your credit card company to replace your card and to report the fraud Thank you for your time and patience Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for responding to my request, this is far more timely and responsive than the Kabam support line I've attempted several times to contact Kabam, they will not respond back to me, this seems to be their MO towards any consumer complaints Their recommendation is unacceptable and more complicated than just contacting my credit card company, and I desire to speak with their billing deptdirectly Thanks Final Business Response / [redacted] (4000, 9, 2016/01/07) */ Greetings, Thank you for getting back to us on this matter As this is an issue of possible credit card fraud we will be unable to do any investigation or refund of any money used to purchase items or currency within our game For all credit card fraud it lies between yourself and your card issuer to work towards a resolution of the unauthorized chargesAnd if your credit card supplier requires our assistance for their own investigations they can contact our Payments Team or our Legal Department Aside from suggesting you contact the company who issued this credit card to you there is nothing else that we can do in this matter Regards, Kabam Support Final Consumer Response / [redacted] (4200, 17, 2016/02/04) */ Thank you again for working to resolve this between myself and KabamUnfortunately this does not resolve my complaintI've attempted several times to contact this company directly and working through this issue and the specifics of is claimI fee in this particular situation needs to be resolved directly with Kabam and I am having a hard time in understanding why they continue to push the responsibility towards the CC company Thanks again and let me know if there is anything more I need to do in contacting this company

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any frustration that this instance may have caused you, and we want to let you know that as we move forward we will do our best to ensure that this does not occur againOn that note as soon as we realized the Sage Tower trade was misconfigured we took the actions we believed to be best for the community at the timeThis included removing the incorrect Sage Tower trade in, removing chests obtained from the Sage Tower trade, returning spent Tournament Coins to players, and we did our best to apologize to the community by providing an explanation of the error, and a lucrative compensation chest to all affected players After reviewing your requests we have determined that amount of chests you are asking for is beyond the scope of what we can provide in this situationWith that being said we understand that this situation has not been ideal for you, and would like to do our best to assist you as much as possibleWe have provided an additional chests to your account on world in addition to the chests already provided by our Support Team We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kabam makes it seem as if it corrected the error in which is did notKabam makes a claim that they removed chests from sage tower, in which they did, and also that it made all "unopened" chests worthless, which it didThe issue with that claim is that hundreds had already spent tokens to gather max amount of chests, 10,They made the chests received by players worthless too lateI only know player that did not open all of his chests because he decided to log out for a whileAll the other players that received the chests opened said chests immediatelyPlayers received a massive advantage and kabam allowed them to keep all proceeds from those chestsKabam indicated that to "claw back" all proceeds from players accounts would have been too big of an effort, which should give you an idea of just how many people actually profited from this errorHad only a couple people benefited, they would have been able to remove said items easily You not only gave out a compensation chest, but you gave it to everyone, even the ones that benefited from the errorTo add insult to injury, after players were allowed to keep all the items in the said chests, you then gave them all their coins back to take advantage of future trades What I am asking for is not out of scope based on this situation, it's exactly what so many others receivedAll I am asking for is to be on par with they received and/or to receive a refund of all my prior purchases since kabam is aiding in a devaluation of my purchases I challenge not only your response as being dismissive in nature, but that this error was in fact not an error and an intentional actTo make the chests tradable for token and not tokens,as it's being explained to our server, key stroke errors would have had occurhitting a instead of and not hitting a In addition, making the limit 10,chests, coincides with prior trades of tokens being made allowable to trade on any one tradeThat within itself would be an additional key stroke error, make the sum of key stroke errorsBecause of so many errors one trade, which resulted in a major advantage for many, I believe it was intentional and I will stop calling it an error What I am asking for is to be on par with the othersWhen the trade was live, it was advertised as having a day expiration and it did notKabam indicates that they seek to not create unfair advantages on the game and they themselves are the ones picking winners and losers I am asking for: 9,Monday Mystery chests (the exact same chests received by the others without have the odds of items altered) or A complete refund of all prior purchases Final Business Response / [redacted] (4000, 9, 2015/07/15) */ Hello, Thanks again for taking the time to contact us We would first like to apologize for any disappointment that our previous response may have causedWe did our best to resolve this issue as soon as we could, and are currently making necessary adjustments to ensure that issues such as this one can not occur again, and if they do we will be better prepared to resolve them We understand that this matter has caused you frustration, however, providing you with the same allocation that caused your frustration would only cause more frustration within the communityDue to this allocating 9,chests is beyond the scope of what we can provide We have already provided Monday Mystery Chests to your account, but we want to make sure that we do our best to assist you with your concern because we do empathize with your frustrationOn that note we have allocated an additional chests to your account in addition to the that were previously allocatedWith that being said this is the maximum amount of chests that we will be able to provide for this situation because anything further would be unfair to the rest of the community We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any frustration that this matter may have causedWith that being said we did want to begin by mentioning that your original correspondence with us case XXXXXXXX was addressed within hours of being submittedThe next for cases that were submitted were closed due to the fact that the subsequent cases were regarding your original concern, and your original correspondence was still openWe have an obligation to address each players concern in a timely manner, and in order to do so effectively we ask that players limit their correspondences with us to one per issue With that being said after investigating your account we were able to verify that all three qualifying purchases provided Tier Catalysts to your accountDue to the fact we were able to verify the Catalysts were received on your account, and the fact that we are unable to reverse any sold Catalyst transactions allocating an additional TCatalyst to your account is beyond the scope of what we can provide in this situation We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not believe it received one of the catalyst I paid for and I will accept nothing more than its return Final Business Response / [redacted] (4000, 9, 2015/12/23) */ Hello, Thanks again for taking the time to submit this to case to us We would like to apologize for any confusion or frustration that this matter may have causedAs mentioned previously we were able to verify that all three of your purchases resulted in the TCatalysts being provided to your accountFor additional clarity we have provided the exact times the Catalysts were sent to your account - Unit package Mon, Nov 18:20:GMT - Unit package Mon, Nov 18:20:GMT - Unit package Tue, Dec 03:03:GMT As mentioned previously due to the results of our investigation allocating any additional TCatalysts to your account is beyond the scope of what we can provide in this situation We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support [redacted] Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Greetings, Thank you for taking the time to submit this case to us We understand that you have noticed charges on your account that you believe to be unauthorizedOur recommendation is to contact your credit card company to replace your card and to report the fraud Thank you for your time and patience Regards, Kabam Support

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any confusion that this matter has causedWe would also like to mention due to our strict privacy policy we have instated to protect players we will be unable to discuss the details of another players accountIn regards to your concern we have investigated the Arena you have referenced and were able to verify that your score of 3,528,Ranked you which qualified you for a Star Wolverine basic Hero and a Star GuillotineDue to the results of our investigation allocating any additional prizes to your account is beyond the scope of what we can provide in this situation We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They awarded this character with a lesser score and I have provided proof of it, yet they refuse to honor the same for meI scored higher and can show that you have this player the award and allowed them to keep itSimply Saying we will not discuss another account is a cop out and allows them to do whatever they like with no recourseThis game may be a "free" game but it is anything but thatIt involves large amounts of money and personal timeSo I feel they need to award me the character we are discussingMiddle ground could be the award of a full duplicate unstoppable colossus, or two four star crystalsGuillotine is a very rare character and you have given people who didn't earn it a leg up on the rest of the players that scored higher and simply received a plus one duplicate and not even a full dupe [redacted] have already added the screen shot showing the award to a player with a lesser score so please reconsider your offer and do what is right Final Business Response / [redacted] (4000, 11, 2015/11/20) */ Hello, Thank you for taking the time to get back in touch with us As mentioned in our previous response providing information regarding another players account is against our privacy policy, and though we do apologize for any frustration this may cause we must uphold the policy to protect our playersDue to the fact that we were able to confirm your score for this event qualified for a Star Wolverine basic Hero and a Star Guillotine which were provided to your account allocating any additional rewards would be unfair to the rest of the community that also participated in this event, and is beyond the scope of what we can provide in this situation We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Final Consumer Response / [redacted] (4200, 13, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have done nothing but say they will do nothing, I don't need you to give me any details about another account, like their personal infoIt has already been confirmed through your customer service that they did receive this reward, and allowed to keep itI think it's hilarious to say that you won't give me the same reward for the integrity of the game when you already compromised itYou all know how much a difference she can make in the realm against wolverine and you say that allowing a lower scoring player to keep this reward makes no difference? You have sad customer service, when someone points out a mistake you don't make it right you stick you head in the sand and say I can't hear youI got what I placed for, and this person and others with a lower score were rewarded with a much greater prizeYour response sucks and have offered nothing in the way of fixing this mistake

Initial Business Response / [redacted] (1000, 5, 2015/12/19) */ Greetings ***, Thank you for opening this caseIf we understand correctly, you have some concerns related to potential bias by a Kabam employee as well as allegations of favoritism towards certain members of the Hobbit: Kingdoms of Middle-earth "Fellowship" groupWe are very sorry to hear this, but we will be glad to address this matter for you! We assure you that providing our community with a fair and balanced gaming atmosphere is a top priority for our team, so this is a concern that we take very seriouslyRest assured that our team will be investigating these allegations, though we would to clarify the following: First, with regards to the Hobbit: Kingdoms of Middle-earth Fellowship group, please understand that the majority of the members of this group are comprised of members selected by our community via electionIf you feel that the feedback that these players are providing to our Game Team are not representative of the community as a whole, there will be additional opportunities in the future to elect new members to represent these interests Next, with regards to the allegations of players breaking forum rules - we will be happy to investigate this matter furtherOur team will be contacting you shortly via our ticketing system (Case # XXXXXXXX) to request additional informationOnce we can learn the specifics of what occurred, we will be more than happy to ensure that the appropriate actions are taken Finally, with regards to the suspension of your Forum account, our team will be reviewing this matter, though if you have any specific inquiries, we would like to discuss these concerns in Case # XXXXXXXX as this would be a more secure avenue to discuss your account details Thank you for your patience and understanding! Best regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed with this response and do not accept it! Below will explain why; The fellowship's original members were not chosen by the players, they were hand picked by Kabam for whatever reason (as the reason for these players being picked has never been disclosed)More recently we have had new members electedOnly players in the entire game bothered applying for the fellowship (most view it as pointless and ineffective) and of those 120, Kabam hand picked candidates that the community were allowed to pick fromSo I strongly disagree that the fellowship was elected by the playing communityAlso the fellowship currently comprises of THIRTEEN members- so the FIVE (out of choice we had) that were elected is NOT THE MAJORITYIt is lies or misunderstanding of their own game like this, that frustrates players so much Someone contacting me in the form of a ticket: I have already been contacted which is great, however I haven't heard back since sending my replyThe ticket system is broken, and is criticised by all the players- even fellowship members have openly criticised customer support on the forumsSo I sadly hold very little hope that my issue will be resolved through this communication channelUsually with instances like this (from previous experience with customer support) they will say the same copy and pastewe take it seriouslywill investigate thoroughlyand then 'we will be unable to divulge the outcome of the investigation due to privacy reasons'Then we never hear back and the ticket is closedSo again, I hold very little hope for it being resolved in a satisfactory way MIDDLE GROUND: I would like official acknowledgement I was wrongly bannedIt would go a long way to restoring my faith in Kabam if they prove they respect their customers and are willing to admit when a clear failing has happened on their part Secondly I would ask for the scrapping of the player moderator system on the forumsIt is grossly unfair some players can ban other players, especially when the player moderators are biased towards some users and unprofessionalOnly yesterday a fellowship member who is also a moderator (threads have been started calling into their question their integrity many times) stated clearly that Kabam are interested in catching cheats, and they don't care that players cheatThis was rather funny, considering Kabam try and shield the fellowship and player moderators from player criticism, yet the fellowship and player moderator, saw no problem in directly accusing Kabam of refusing to enforce their own ToS So that is my MIDDLE GROUNDI would view this matter satisfactorily dealt with if I receive an official apology for being wrongfully banned and the removal of player moderators- considering Kabam moderators are on the forums daily ( [redacted] doing a particularly good job) there really isn't a need for player moderators anywayI'm even willing to let the unprofessional employee who gave me the unjustified ban of the hook, and drop my [redacted] against themThat is my compromise, because though I am still unhappy with that employee for playing favourites (evidence has been submitted in the ticket case) I would accept the apology as a sign that Kabam acknowledge I was wrongly banned Kind Regards, [redacted] ( [redacted] ) [redacted] Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/13) */ Hello ***, Through our correspondence with you in Case XXXXXXXX, it does appear that we have come to a resolution regarding the matters that you have brought forthWhile we would like to apologize for any inconvenience caused by these issues, we hope that the information that we have provided has helped to bring some clarity to this matterWe thank you for your support! Best regards, Kabam Support Final Consumer Response / [redacted] (2000, 11, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Through the correspondence of this ticket I finally received confirmation I had been wrongly bannedIt makes me feel vindicated and the apology was welcomed

Complaint: [redacted] I am rejecting this response because: This is exactly what I am talking about in regards to Kabam's mistreatment of customers and unethical behavior They state that they can not discuss the terms of my violation to ensure their game security Kabam has proven my point with this statement Kabam can not discuss this because I did NOT violate the terms of serviceThey have no proof other than their generic statement If I used this "cheat software", please disclose what I used They won't because I did not use it I played the game for almost years and spent nearly $on buying extras for the game I never has issues with the game while I spent money other than the multiple game bugs that Kabam runs weekly maintenance on to fix The reason I feel that I was banned was because I quit spending money on the game and instead was playing up to 4-hours per day earning "units" instead of buying them How is this violating the terms of service???? Please explain why so many others honest players have become victims of this same unethical practice by Kabam Kabam banned my account because I was no longer making purchases which is completely acceptable for this type of game My proof is their response stating that I could start a new account They wanted me to start over from scratch after I invested years into this game and almost $ I will not accept Kabam's explanation because they have no proof other than their phony security software accusationI never violated the terms of service and my account should be restored immediately Account: [redacted] Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)They didnt help me for months and they still arent really helpingThis is ridiculous and its not right

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Greetings, Thank you for taking the time to submit this case to us We've looked up your email in our ticketing system and have been unable to find any tickets that were submitted under this emailAdditionally we cannot glean from your case any clues as to what game of ours you are playing Please reply back to this case ASAP with the name of the game you are playing and your account information for that game so that we can investigate further and work with you towards a resolution Sincerely, Kabam Support

Hello,Thank you for taking the time to get back in touch with us.We would first like to apologize for any frustration the launch caused, it was not as smooth as we had wantedHowever, despite this we worked as quickly as possible to get players into the new AQ SeasonAs you have mentioned in your response, though did resolve the majority of crashing issues folks experienced, there are still a handful we are in the process of debuggingWe do our best to address crashing issues as fast as possible, but they can be incredibly difficult to reproduce due to the large variety of devices and conditions, due to this the process can take a bit of timeAs a final note while we do provide compensation on a case by case basis at times for unrelated issues, allocating individually is beyond the scope of what we can do for for crashing issuesAgain we apologize for any disappointment that this response may have cause as is not our intention, but we do truly hope that this information has been helpful regardlessThanks again for taking the time out of your day to contact us and we hope that you have a great rest of your weekRegards,Kabam Support

Hello,Thanks again for taking the time to submit this to case to us.As mentioned previously we are unable to share the exact details that led to the ban on your account to ensure the security of the game, but we were able to verify that your account [redacted] used third party software to manipulate the Labyrinth of Legends, and make the fights significantly easierDue to the severity of this action the the account will remain permanently suspended, and we will not be providing a refund for services renderedThis decision is final and will not be overturnedRegards,Kabam Support

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hello, Thank you for reaching out to Kabam support in regards to your concerns with Support as well as the drop rates for champions in the game We apologize for any distress this issue may have caused youWe would like to assure you that the drop rates on all of our crystals and for all of the champions are equal for all players across the boardCertain player's do not receive better drop rates than others, and each champion within a crystal has the exact same percentage chance to be received, as it would for other player's opening that same crystal Certain champions such as newly released champions, as well as higher star champions will be more difficult to receive as they are considered rareThey are still possible to obtain, and sometimes your luck may be better than other times In regards to your concerns with support, we have gone over your recent cases with us and have found them to be closed due to being unable to assist you further with your issue as the resolution you wanted was not one we could provideWe attempted to work with you in regards to a more common ground resolution, but in the end, we were unable to fulfill your request of granting your account star crystalsWe are only able to have our game team assist us in granting champions/high level crystals to player's accounts if there is an actual issue in game that is on our sideWe investigated the issues you brought to us thoroughly and confirmed that drop rates were working correctly, fairly, and as intendedDue to this we were unable to grant your player star hero crystals, as this would be unfair to the rest of the community who would not have that opportunity to receive free star hero crystals Thank you for your understanding in regards to this issueIf you have any further questions or concerns, please feel free to let us know Best regards, The Kabam Team Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still telling liesI was given no offer or middle ground as they call it and I was abused and mistreated and lied to as a customerI have the emails to prove ittheir middle ground was post your problem onlineRefusing to even address itOthers didn't spend my money and no proof exists something wasn't wrong bc it's theirs and not sharedI was treated like a dog and they can give [redacted] crystals away and have done so in the pastI am asking for and considered that a middle ground after being lied to, abused and ripped off by misleading advertising of avabcharactersStating its not fair to others is ***It's not fair to me and no one else was treated as I was and didn't spend the money I did and if they were they deserve something or maybe they didn't say anything bc they gave them the characterNow after spending a grand or more still don't have the characterA [redacted] Crystal costs units The could give 12,units to me or 5, [redacted] crystals a lower amount 10,units and 4, [redacted] crystals Final Business Response / [redacted] (4000, 11, 2015/07/30) */ Hello, Thank you for getting back with us We apologize again for any distress this issue may have caused youWe can assure you that the drop rates on all of our crystals and for all of the champions are equal for all players across the boardAgain though, sometimes your luck may be better than other times We will be unable to grant these crystals/champions to your account at this time, due to your drop rate concerns Thank you for your understanding in regards to this issueIf you have any further questions in regards to a different issue, please feel free to reach out to us directly Best regards, The Kabam Team Final Consumer Response / [redacted] (4200, 13, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again they have failed to make any offer and give informationFrom the beginning they have said they made offers and attempts at a resolution yet in my first reaponse with the Revdex.com you can see this is another lie as I made options avaband addressed this and wmeven through their responses here have failed to make any even middle ground offerThey have done nothing but say no and provide no proofAll they are doing is ripping off consumers

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any frustration that this matter may have causedFrom what I understand you encountered an issue with your Hero not being assigned to a few battles causing Troop lossWe have done extensive testing on this mechanic, and been unable to locate any in game issues that cause the Hero to unassginIn all cases we have been able to determine the reason for a Hero unassgining is due to player error, typically loss of Gold in the cityDue to this it can be difficult to restore the lost Might to the affected player because other players also lost Troops attacking the city With that being said we understand that mistakes happen, and we would like to do our best to help you outAs a one time accommodation we have provided the lost Might back to your account in city Arendelle We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) This whole thing could've been avoided had they acknowledged it up front!!! I've just found forums explaining how the glitch works and will simply not participate in the events that include that part of the gameThank you- [redacted]

Complaint: [redacted] I am rejecting this response because: Once again it's Kabam making it clear they will do nothing more than steal from their long term customersThey have stolen from so many of us and will do nothing to make this rightI'm not surprisedA quick search of Kabam customer service brings up nothing but complaintsThe company has poor reviews everywhere outside of the [redacted] play store and it's no surprise They used bait and switch tactics to steal my moneyI paid for a product that they will not provide meI would not have spent any money on the product they are providing today as it is not even a shadow of the former gameI expect a refund in full.Sincerely, [redacted]