Kabam

Initial Business Response / [redacted] (1000, 6, 2016/01/19) */ Greetings, Thank you for taking the time to submit this case to us We have talked with the Divine Might Game Teams about your issue and they have elected to open a ticket with you to speak directly regarding the situation The case number is XXXXXXXX and you should be able to reply to them through this ticket Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Handling with support

Complaint: [redacted] I am rejecting this response because:you have failed to prove to me that I did violate any termsYou won't share the details of your investigation so I have no chance to defend myselfTherefore I want a full refund of all the money I've ever spent with youOr the account unbanned.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any frustration that this matter has causedTo help provide some additional context though we do understand mistakes happen the Crystal you purchased was usedIf the Crystal still remained opened on your account we would have been able to reverse the transaction, however, in this case since the Crystal was opened reversing the transaction is no longer possibleIn the future we suggest not opening the Crystal or using the item you accidentally purchased as this allows for us to properly resolve your concern We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kabam had multiple offers to exchange the product - crystal in question - and refused outrightI have enclosed the emails for evidenceFurthermore, as further crystals are obtained, it is impossible to open them individually - one has to open them as a groupMoreover, this is exactly the action that Kabam said they could not do initiallyThus, Kabam is contradicting what they are capable of doing and blaming the customer for their fraudulent and deceptive business practices Hello ***, I appreciate your message In your email you have continuously refer to units as "the items that are allocated to a players account" This is erroneous and misleadingUnits are known as in-game currency and reflect real-life currency, ie dollarsI am asking for the currency to be returned and reimbursedYou may take back item I did not intend to buy with this currency As I have stated, your padvertisement is designed to surprise the user and takes advantage of actions the user is in the midst ofThus, this action on your part is unethical and deceitfulI would agree with your stance, if I had gone to your store, selected the item I wished to purchase and make the intentional selection myselfHowever, I did notI was in the middle of another action and your ptook advantage of this This is the fourth email I have sent you and have taken considerable time to explain my situation I appreciate you forwarding a message to the developers regarding a warning and confirmation screenAs this confirmation screen already exists in multiple parts of your game - why is it not present already? One can only assume that this is because your company you represent has no financial interest to do so and is profiting from this unethical and deceitful behaviour ***, as the customer representative, the only recourse one has is to appeal to you In my prior experience with your support and helping to isolate a bug in-game, I had nothing to suggest that support would be unwilling to handle satisfactorily an issue with money or in-game currencyObviously, this isn't the case now that this issue involves money I have been involved with the development of games myself prior to my current career, some of which you may recognize by the names of Homeworld and CounterstrikeI realize support and development is difficult and I appreciate your side of the situation Since you are unwilling or unable to do so, I am forwarding these emails to the Revdex.com and reporting your company for unethical behaviour Thank you for your consideration Sincerely, [redacted] From: [redacted] @salesforce.com on behalf of Kabam Support Sent: January 20, XXXX XX:XX PM To: [redacted] @hotmail.com Subject: Misclick - used units for 3star crystal ref:_ [redacted] Hello Again, Thank you for following up with me againI can certainly relate to your frustrations regarding this accidental purchase that you have made.Please understand that we at the support team will not be able to retrieve the items that are allocated to a players account and as discussed in the previous I have relayed your feedback to the game team, to add a confirmation button to these pop-ups so that this does not happen again with any of our players.I assure you that your business and satisfaction with our games are both important to us and apologize that we were unable to reach a solution that you find acceptable Please know that we always try to be very fair in everything that we do and providing anything extra, in this case, would go beyond thatThe support request will now be closed Should anything else come up please feel free to open up another ticket Regards, [redacted] Kabam Support Hi ***, Thank you for your consideration and I appreciate your thoughtful gesture I reckon I haven't explained my side clearlyYour padvertisements are coming up at inopportune times without warning, and without a confirmation note, such that already exists in the game, your game is using up in-game currency which has a monetary value The item in question has not been used, and is still presentCould you not remove it and credit me the units used? In any store or purchase situation, a reasonable return policy would be expectedA support ticket was placed immediately at the time and the items obtained were never usedSurely, this is acting in good faith? When you wrote, "Please understand that the requested items are of high value and allocating them to any players account would not be fairer to all the other players across the Globe." I do not understand how this pertains to the issue at hand I am asking you to remove the Star Crystal from my inventory and credit the unitsIf this really cannot be done, could some portion of the units be credited and/or the carbonadium core (for which I had been saving for) be credited instead? Thank you for your patience and looking into my situationI understand you must have many requests like this daily Sincerely, [redacted] From: [redacted] @salesforce.com on behalf of Kabam Support Sent: January 19, XXXX XX:XX AM To: [redacted] @hotmail.com Subject: Misclick - used units for 3star crystal ref:_ [redacted] Hi Again! Thank you for getting back to meI can certainly understand the frustration that you are experiencing in this issueI'm really sorry this happened to you.I have relayed your feedback to the game team regarding adding a confirmation ato this pop up.Please understand that we at the Support team have a strict guidelines regarding the allocation that can be provided to our players With that being said, I would like to inform you that we will not be able to recover any changes that are committed from the Players side.Please understand that the requested items are of high value and allocating them to any players account would not be fairer to all the other players across the Globe.We always try not to interfere in the general game play to maintain the fairness in the Game I understand that this does not address your issue directly,Though I am unable to make any retroactive changes to the game, I can empathize with your situation and do want to help as much as possible.For that reason, please find that I have gone ahead to grant the following to your inventory as a special courtesy to you: - Arena crystals Thank you for your understanding in this matterShould you have any further questions, please feel free to write back to us and we will be more than happy to assist you Regards, [redacted] Kabam Support Hi ***, Thank you for your response I feel that this response is unacceptable as this is a purchase caused by an error due to your mechanism in-game, a padvertisement without warning designed to cause the user to click on itThis is no different from the malware advertisement pop-ups on the internet such as fake news websites and internet [redacted] websitesSurely, this isn't the type of ethical behaviour your company, Kabam, condones? This is a purchase worth $which is half of your $bundle for unitsIn any situation where a monetary transaction occurs or an equivalent, there is an option to cancel Due to your padvertisement which I never requested, at a time most likely strategically determined to interfere with my actions, this error occurred Surely you can reverse the issue and / or credit my account with the units in question? I appreciate your collaboration and assistance Thank you Sincerely, [redacted] From: [redacted] @salesforce.com on behalf of Kabam Support Sent: January 18, XXXX X:XX PM To: [redacted] @hotmail.com Subject: Misclick - used units for 3star crystal [redacted] Hello there, Thank you for contacting Kabam Support my name is [redacted] and I will assisting you today I understand that you accidentally bought 3-star crystal package for units on 18/01/2016, 06:25:16( in game time) I am really sorry that this happened to you Please understand that we at the support team do not have an option to undo the actions that are performed from the player's endI regret to inform you that we will not be able to retrieve the units back to your account On that note, I would like to inform you that I have relayed your concern to the game team and requested them to add a confirmation button on in this page so that this does not happen again to any other player in the Game.I apologize for any inconvenience and frustration that this issue might have caused to you Thank you for your understanding I Final Business Response / [redacted] (4000, 9, 2016/02/01) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for how your previous correspondences were addressed as your previous agent should have reversed the transaction if the Crystal was still present in your inventory, and we also wanted to let you know that we will be reaching out to the agent to ensure that this does not occur againWe did also want to mention that players do have the option of opening Crystals one at a time, and are not forced into opening them all at once, however, this process does take additional time, and we completely understand in this instance why you would not have chosen to do soOn that note we have provided the Units to your account with an additional as a showing of good faith for your previous correspondences We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Final Consumer Response / [redacted] (2000, 11, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your understanding of the situation

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Hello ***, Thank you for taking the time to submit this case to usIf we understand correctly, you have some concerns related to a considerable loss of troops due to your Hero becoming unassigned, and we will be glad to address this issue First, we would like to apologize for any inconvenience that this may have causedWe certainly understand how frustrating it may have been to suffer such a considerable loss of might, only to receive a resolution that is less than favorable from our Support TeamRest assured, however, that your concerns are very important to us, and we will do our best to ensure that this matter is properly addressed While the majority of "Hero Unassigned" cases are typically due to insufficient gold, we do realize that you may have had a considerable amount of gold present in your city during the time of these attacksWe will be investigating this matter to determine what may have occurred, and rest assured that should any discrepancy be found, it will surely be addressed in a future update! In the meantime, as an accommodation for your troubles, we have provided a partial restoration of the troops lost during these attacks to your first cityYou may need to perform a "Force App Refresh" in order to see this changeWe thank you for your patience and understanding! Should you have any other questions or concerns, please feel free to let us know and we will be glad to help! Best regards, Kabam Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) What does a partial restoration mean to you? You could have given me ONE Battering Ram or Million both of those are partial Restorations To the amount of troops I LostWAY TO BE CRYPTIC!

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any confusion, and frustration that the Crystal feature may have causedWe first wanted to clarify that purchased Crystals do offer a chance at a Star Champion, but do not guarantee a for Star ChampionSimilarly, Specialty Crystals that contain featured Champions offer a chance at that Champion (these Crystals offer a higher than average chance at the featured Champion), but do not guarantee that specific ChampionThere are several in-game factors which determine the drop rates of Champions, but please know that these factors were created with players concerns and feedback in mindWe believe that our system keeps a strong balance of offering an opportunity to win while maintaining the rarity and integrity of those valued itemsWith that in mind allocating Star Champions, or a refund of services rendered for this matter is beyond the scope of what we can provide in this situation We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no refund, partial refund, or even hero creditThese things are free for Kabam and I mean its existing software that would cost no money for Kabam whatsoever to dish out for customer retention and they refuse to do it even in partial formThat is sad Final Business Response / [redacted] (4000, 9, 2015/12/23) */ Hello, Thanks again for taking the time to submit this to case to us We would like to apologize for any disappointment or frustration that this matter may have causedAs mentioned previously providing a Star Champion to your account, or a refund of devices rendered is beyond the scope of what we can provide in this situationThe purchases you made were of appropriate value, and providing a Star Champion to your account would be unfair to the players in the community that has won them from Crystals or as Arena rewards We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support [redacted] Response Date bumped because: Holiday Final Consumer Response / [redacted] (4200, 11, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am sure that Kabam will make it seem impossible and costly to them to make a customer satisfiedI know for a fact that people got refunds for their Deadpool purchases which were nerfedOddly enough I was not one of these people even though I purchased Deadpool outrightI also know of several other settlements Kabam has doneThe fact of the matter is that this is free for KabamThey press a button and "KABAM!" a happy customer who has paid money to this account is madeTo offer nothing or not even meet half way is unacceptableBe a good businessThis is not a restaurant where they have to make a brand new costly dish using cook's time toward a dissatisfied customerThis is not a car repair where they have to replace some costly part and hundreds of dollars of laborThis is literally a button push for them with some made up softwareThis is why their [redacted] grade continues to dropSo no, I will not accept any response that does not even attempt to meet in the middle or better

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Greetings ***, We have recently spoken with Games who should have by now sent out communication informing all players that they are handling all support for the title going forwardPlease know that while the title is still hosted on Kabam.com, we are only publishing the title We encourage you reach out to Games and they will be able to assist you with any future concerns Regards, Kabam Support

Initial Business Response / [redacted] (1000, 6, 2015/12/08) */ Hello, Thank you for taking the time to submit this to case to us After investigating your account we were able to determine that the account was being publicly advertised for sale in the following URL: http://www.playerup.com/threads/two-5-star-heroes-40-four-star-heroes-most-duped...⇄ Due to the fact that attempted sell of your account is a violation of our Terms and Service, which has been have linked below for your convince, the ban on your account is final and will not be overturned for any reason Regards, Kabam Support https://www.kabam.com/corporate/terms-of-service Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) All you have is a description of an account and my email address which is postedFirst off you should be operating on reasonable doubtI, [redacted] ***, owner of the email address [redacted] @gmail.com did Not post my account up for saleIt is feasible that someone else has created a profile and posted my account onlineYou have no proof that it was in fact ME who "attempted" to sell the accountAnyone could've posted my email address up for saleWhich brings me to my next point Terms of serviceNowhere and I mean no where does it say that Attempting to sell an account is a violationSelling an account is clearly a violationBut you accused me of attempted sellingAlso your support staff after several emails and tickets changed their story to say I was hacking the gameNot for attempted sellingYour own company can't even stay on the same page when your in the wrongI've read so many of the [redacted] complaints about youI've read so many posts and threads about your serviceYou think that hiding behind a wall that is your TOS will keep you safe? This has been building and building and you look more and more greedy each passing [redacted] SoI am now upgrading my resolutionI don't want any copy and paste answers about anyone's gameplay or enjoyment cause it has nothing to do with thisI am now asking for a full refund for the last monthsI want a check sent to my house from kabamThis is a very big number and I know kabam is all about zero refunds off the books but I have it in good authority that you have made sizable refunds to playersSo in conclusion if you can't give me specific proof that I [redacted] posted my XXXXX$ usd account up for sale( ridiculous since I spent so much) then I want a full refundFullMade out to meYou can email me at [redacted] @gmail.com the true owner if this account Final Business Response / [redacted] (4000, 10, 2015/12/16) */ Hello, Thank you for taking the time to submit this to case to us After investigating your account we were able to determine that the account was being publicly advertised for sale, and we are sure that the owner of the account was advertising the saleWe will not be providing details on how this investigation was conducted due to the fact that divulging that information would harm the integrity of the gameAs mentioned previously the ban on your account is final and will not be overturned for any reason, nor will we be providing a refund for services rendered Regards, Kabam Support Final Consumer Response / [redacted] (4200, 12, 2016/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ifyou cannot provide substantial proofThen you are blindly accusing an innocent personThe game integrity is not harmed by your findings you are measly finding a way to say that you do not wish to comply with my questions or what I am asking to be compensated forBeing that this is a public forum you should be using more transparency in regards to the answers you giveYou have provided nothing but hearsay, Since I should be innocent until proven guiltyAlso..does it make any sense? Look up my accountsLook at my purchasesI've spent an excess of $13,Why would I sell a game I loveI told u countless times that I myself never publicly did anythingAnyone and I mean anyone who has someone's email address can post whatever they likeAnd doesn't mean that I did itPeople are reading these as I have read other to gain insight on how kabam treats the publicI'm asking you to do the right thing hereExceptions can always be made when it comes to evidenceWhich you have provided noneDo you have ip address from the site that my account was posted on and then the same ip address from where I play the game from? Please do your due diligence and post your findingsIf anything it would Discourage gamers from selling onlineBut you have no such evidence because I did no such thing

Hello,Thank you for contacting Kabam SupportWe understand that you have you experienced delays and other issues which prevented you from using mechanics such as blocking or evading within Marvel: Contest of Champions, as well as other concerns surrounding general delays and other issues in-game We apologize for any inconvenience these problems have caused.Please know that if you have experienced lag or delays within the game which may have also affected other timing related effects of combat such as blocking or evading, then it is likely a local issue is occurring for the device or the install of the game on the device.To ensure this isn't the case, we first recommend completing all of the steps listed in the troubleshooting provided below depending on which type of device the problems are occurring for (Android or iOS):Android Troubleshooting is located here: [redacted] iOS Troubleshooting is located here [redacted] We are always working to improve the performance of Marvel: Contest of Champions and we will continue to release these improvements in future updates.We hope that this troubleshooting material is helpful for you, and if you would like any further assistance or if you have any questions or concerns please feel free to write into our Support directly as we are always happy to help.Best regards,Kabam Support

Hello,Thank you for taking the time to submit this to case to us.From what we understand you have some concerns regarding your connection during Alliance QuestsWe would first like to begin by apologizing for any frustration this matter has caused, we understand how frustrating it can be especially when your Alliance is counting on you to forge the path aheadAs you have already mentioned we have been receiving reports like yours from a number of players now, and we are currently optimizing the way the game runs on as many devices as possible to ensure the experience is as smooth as it can be We do highly suggest attempting the troubleshooting steps that can be located below if you have not alreadyAs well as heading to our Crash Form to submit a report which can also be found in the below linksReports such as yours significantly help us identify larger trends, and contribute to a stable and healthy Contest Basic iOS Troubleshooting- [redacted] Basic Android Troubleshooting- [redacted] As mentioned by our previous Support Agents allocating items for these instances is beyond the scope of what we can provideWe understand that this may not have been the exact response that you were hoping for and Iwe would like to sincerely apologize for any disappointment that it may have caused as this was our our intention, but we hope that this information has been helpful regardlessWe appreciate you taking the time out of your day to contact us and hope that you have a great rest of your weekRegards,Kabam Support

Hello, Thank you for writing to us, here at Kabam Support We reviewed your submission, and it would appear that your account was recently compromised and you are dissatisfied with the assistance we provided in this case We are sorry to hear that your account was compromised, and we apologize if the assistance we provided was not sufficient to you Please understand that as per our Terms of Service, each player is responsible for the security of his/her accountWith that said, it is important to consider that any losses in the account due to a compromise outside of Kabam's control won't be subject to refund or return Our Terms of Service can be found here: [redacted] We have checked with our development team, and we were unable to determine any server-side breaches of security which would cause any player's information to become publicly availableBased on current Support Tickets we have recently received, we are also not seeing an increase in reported account compromises, which if present, would indicate a server-side breachThus, your account appears to have been compromised due to the information being revealed outside of Kabam's controlPotential ways the information could have been revealed are as follows: Your login information was shared with another player Your account and login information was previously provided by another player, and the information was not changed Your login information was entered into a fake Kabam website that has recorded the information Your login information was entered into a third-party website offering fake game services Malicious malware on your device has recorded your login information when entered into the device or on the app Malicious malware on your personal computer has recorded your login information when entered into a Kabam website, or other location on the computer Considering that this compromise was outside of our control, please understand that any sold champions due to such compromises are subject to our Champion Restoration Policy As per our Champion Restoration Policy, each account has a limit of five champion restorations per accountWith that said, please understand that the five champions we previously provided to assist you are the most restorations we will be able to provide for the accountThis policy applies to all players and all accounts, so please know that no player receives more than five restorations on an account unless we found that a compromise was due to a breach of security on our part, in which case the policy would not apply Please know that we will be more than happy to further assist you with securing your account if you have any standing concernsPlease feel free to contact us directly at Kabam Support for further assistance with securing your accountThank you very much for your patience with us Best regards, Kabam Support

Greetings,Thanks again for taking the time to get in touch with us, and we hope you are having a wonderful day thus farAs mentioned previously we do our best to provide a clear expectation of what items are included in each and every offer, and we do believe that we met these expectations with both the [redacted] With that being said we do appreciate your feedback, and as always will strive to be even more clear in the futureThough we sincerely appreciate your feedback, allocating a refund for these offers is beyond the scope of what we can provideAdditionally, we understand that this may not have been the exact response that you were hoping for and we would like to sincerely apologize for any disappointment that it may have caused as this was not our intention, but we hope that this information has been helpful regardlessThanks again for taking the time to get in touch with us, and we hope that you have a wonderful rest of your week.Regards,Kabam Support

Complaint: [redacted] I am rejecting this response because:there are pages and counting on bug that haven't gotten fixedThey just released an update and nothing was fixed [redacted] Sincerely,James***

Complaint: [redacted] I am rejecting this response because:once again no specific reason or proof! If this did happen I would think it would be easy enough for you to look into your records and see that I recently changed the email associated with this account because I lost control of the original due to hackingif third party software was used I would have to say it was someone trying to take control of my account during this timei have since changed the email with you and taken control of my account but if something did happen in that time then I honestly dont see how I can be held responsible for itThe fact remains though that is is simple textbook FRAUD AND THEFTKabam took my money for the digital items purchased on this account then simply banned me without reason or proof and no recourse in the matterstill to this date has provided no specific reason other than possible third party software, and no proof of violationI ask this case be moved to arbitration or whatever legal recourse I have in the matterthanks for your time and consideration in this matter Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/07/09) */ Greetings, Thank you for reaching out to Kabam support in regards to the recent issues you have experienced with charges on your accountWe apologize for any distress this may have caused, and will be happy to investigate further We have looked into your support account with us and weren't able to find any tickets written into us from your email [redacted] @gmail.com in regards to this issueDid you happen to write in under another email, or do you happen to have any of the digit ticket reference numbers? With this information we will be able to investigate these cases and these issues much more thoroughly If you could also provide us with the following information in regards to the purchases that were not authorized, this would be most helpful as well: - Date and times of each purchase - Amount changed for each purchase - Name of your player - Email on your account with us Thank you for your patience, and we look forward to hearing from you! Best regards, The Kabam Team

Greetings,Thank you for writing in and we hope you are having a wonderful day thus farAs we understand it, you are unhappy with the contents of the [redacted] We are very sorry to hear this and would be happy to help you to our fullest extent.With every offer and promotion in-game, we aim to provide a clear expectation of what items are included in the offerWith the [redacted] , the offer description states:'Buy now and unlock the Cavalry Discord Bundle thank includes a [redacted] , [redacted] Additionally, just under the description, we do showcase a list of items gained after purchase of the [redacted] We do hope that all this information helps players make informed purchasing decisions.We are very sorry if this purchase did not meet your expectations however we are not able to reverse any Unit purchases at this timeThank you again for reaching out to us and providing your thoughts on the [redacted] ; this is feedback we will be taking into consideration when creating future promotions and offersWe do hope you have a wonderful rest of your day and wish you the best of luck in the Contest!Regards,Kabam Support

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:you have failed to prove to me that I did violate any termsYou share the details of your investigation so I have no chance to defend myselfTherefore I want a full refund of all the money I've ever spent with youOr the account unbanned.Sincerely, [redacted] ***

Hello,Thank you for contacting Kabam Customer Support.From what we understand your reason for contacting us is related to the sale of Champions by another user on your accountThough we are sorry to hear that this has negatively affected you, account security is the responsibility of the player, and reversal of sold Champions or any other form of compensation is not within the scope of the service we can provideAccount security is upheld on our end, and it is ultimately up to the owner of the account to ensure unwanted access is avoidedIf you have not already done so we do suggest resetting the password of your account, the email address associated with your account, and finally your Gamecenter or Google player accounts if you wish to continue playingHowever, if you would like to move forward with your account deletion we can do this with your permissionPlease get back to us and we will permanently ban the account until we can move forward with its deletionWe appreciate you taking the time out of your day to contact us and hope that you have a great rest of your weekRegards,Kabam Support

What you are saying is not true, there have been account specific roll backs on several of my friends accounts due to similar situationsAlso it is a shame that you are blaming me for something I don’t have any power over, my accounphone was hacked as I didn’t share my details with anyone and this is mainly due to your weak security system; you can easily check that this wasn’t done from my device however you are just letting hacking go rampant.Lastly, given that you won’t roll back my account then I kindly request a refund of all my purchases before I turn to my bank and request a chargeback for the theft you are enabling and allowing to occurComplaint: [redacted] I am rejecting this response because:Sincerely,Tzion [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/03) */ Hello, Thank you for taking the time to submit this to case to us We would first like to apologize for any confusion that this offer may have causedWith that being said we are glad that you have given us an opportunity to help resolve this matter for you To provide you with some context we run offers to a small section of the community in an effort to test promotions out on a smaller scaleThis allows us to gain valuable data and insight on how they perform, and allows for us to tweak them here and there prior to adding more players to the promotionWith that being said there are times the promotions do not meet our expectations so we only run them a few times, and decide to change them into something different entirely Additionally, we wanted to let you know that manually activating any offer, or promotion is beyond the scope of what we can do in this situationWith that being said we have noted that you would like to participate in a similar offer in the futureWe can not guarantee a time frame as there are a large amount of players in the Contest, but we would suggest keeping your eyes peeled for any special offers especially in the next few months We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week Regards, Kabam Support

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Greetings, Thank you for reaching out to us in regards to the recent issues you have experienced in Marvel Contest of Champions We apologize for any frustrations these issues caused you, and will be more than happy to investigate this furtherIf you could please be so kind as to reply back directly to this case with the following information, we will be able to investigate these issues more in depth, and assist you further with a resolution: - Player name - Email tied to your game account - Digit case numbers from any tickets you put in with our support directly Thank you for your patience, and we look forward to hearing from you! Best regards, Kabam Support