Kabil Associates, Inc.

Samantha and Danie* *** came in to purchase a Nissan Rogue. They wanted to put down $and finance the balance. There was a gentleman with them (we believe it was Samantha's father) said why pay the finance charge and he (John ***) wrote a check for the
$which was the amount financed. The $down payment was not in the amount of the check he wrote so the $is still due. I have attached the bill of sale, the receipt and the check he wrote

Complaint: ***
I am rejecting this response because: While the refund is appreciated, I dispute that taxes were not addressedFrom the very first inquiry through autotrader, through initial follow ups and up to getting a price, taxes were brought up and never said to be separate afterwards, The taxes on a vehicle at this price grossly affects the overall priceThat's why my contact made that the first issue to begin with

We met with Mr*** and worked everything out

DuPage Chrysler Dodge Jeep Ram will send a statement for the $due per Mr*** request

I left a message for Paris to call Mandy *** so we can resolve this complaintI will respond again as soon as we discuss this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Corrina [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is all I was requesting from the salesperson all along. He ignored my e-mails, phone messages and then did not call when he promised he would. I had to go to him, and he still denied any knowledge of the difference in the payment amount. The business's response is incorrect in that my brother-in-law is Bob [redacted], and he accompanied me twice. His name is not on the contract; mu husband Darrell came with the 2nd time we went there, and it's his name on the contract with mine. There was no price negotiation on the first visit; Bob (salesman) wasn't in until the next night. All we asked about was the 30% off sticker on the car's windshield, which the man who shows you the cars said wasn't valid due to a small asterisk on the window, too. He called a 3rd man over, who said the same - the asterisk made all the difference. I did call the General Mgr. the next day, asking about all of that; he confirmed the other men's statements, but offered to work up a price for me. When he called back, it was a price less than the 30%. I still showed it to the salesman that 2nd visit, and he said I must have misunderstood because it was still too low. He checked and came back with a higher figure and we went from there.I don't understand how people can use scare tactics to try to bully us into purchasing a Lifetime Warranty. I see that wasn't mentioned here. I'd like to know that they have been made aware of the complaint in hopes of sparing other elderly people from the same treatment later.I'd like to know how they have an A+ rating when one look at the reviews shows a very different story. 87% Negative reviews - I wish I'd looked down that far before hand. All I saw was the A+. Anyone I speak to now about autos or [redacted]s and this dealer in particular says "don't go there -they are the worst" and many reviews on other social media have complaints about added on pricing. I wish I'd asked around before I went there, because I wouldn't have bought from them and would have saved money and lot of my time. I'd like to do the same for others in the futureAnyhow, I thank you for your assistance, and I'd be glad to accept a check for the $600.00 that is owed to make the payments what we agreed to.I'm thankful that you help to resolve problems between businesses and people. I didn't realize that before.
Sincerely, Maxine [redacted]

Revdex.com:I was contacted by Mandy [redacted] on Friday, June 16th at 3:50 pm, she asked if I received my Drivers License and car floor mats, I confirmed that I did received those items. Mandy also informed me that the dealership will install a remote car starter, she advised me to call her back next week Wednesday June 21st about setting up an appointment for remote install. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Muhammad [redacted]

In regards to the complaint from John [redacted] unfortunately we the dealership do not make  the rules or eligibility requirements for the incentives.  The incentives (rebates) are based on where the vehicle is being titled.  Before John [redacted] drove from Iowa we went...

over the incentives.  We do agree there was a misunderstanding with the military incentive.  Because of the misunderstanding DuPage Chrysler Dodge Jeep Ram is willing to give John $500 as a good will gesture.

I spoke with Corrina regarding her complaint.  Corrina purchased a 8/75 Added Care Plus with a $200 deductible.  As a good will gesture DuPage has agreed to change her coverage to a Maximum Care with a $100 deductible.  We had to have [redacted] Service change the coverage which is now...

complete.  I forwared the proof of change to Corrina.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Bryce [redacted]

First of all we apologize for the misunderstanding between the salesperson and Maxine and her brother-in-law Darrell.  Darrell and Maxine are both on the purchase and both signed the contract at $269.93 for 60 months.  The service contract is optional and the vehicle is under factory...

warranty which is good at any [redacted] dealer in the United States.  We want our customers to have a good experience.  The negotiations for this deal went on for a couple of days.  As a good will gesture DuPage [redacted] is wiling to give Maxine a check for $600.00

The drivers license was left here and we overnighted the license to Mr. [redacted].   We shipped the floor mats and owners manual as well.   DuPage Chrysler Dodge Jeep apologizes for the experience and as a good will gesture we are going to give MR. [redacted] the remote start he...

requested.

I Mandy [redacted] spoke with Elizabeth and apologized for the delay in getting her the $100 referral check.  DuPage Dodge has mailed a check to Elizabeth per her request.

We are sending the refund of $139.95 as requested by [redacted].  I phoned [redacted] to apologize and hopefully we have resolved her experience.

[redacted] had a meeting with the customer on Friday, May 6th to go over all of the paper work.  Everything was explained to the customer and they left satisfied.  As a good will gesture, we gave them a 5 year oil change package.

In response to the complaint filed by Kemberly [redacted] we will agree to refund the $199 for the vin-etch. This refund in the amount $199 will be sent to [redacted] Auto Finance which is the lien-holder. We have two professional detail shops we work with. We will have Kenberlys vehicle...

professionally detailed for her by appointment.

We would like the customer to call our Service Director, Nick [redacted] ###-###-#### to set up an appointment to go over all of his concerns. We will provide a vehicle while we have his vehicle in our possession. Thank You

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your help in this matter. This issue has been resolved and we will rate later.
Sincerely,
[redacted]

I phoned Amy and have set a meeting at DuPage Chrysler on Tuesday April 11th at 5:00pm to resolve this matter.Mandy [redacted]