Kalifornia Business Staffing, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This is far from the truth! I have proof that the bed bugs were only in the screws that was BROUGHT IN MY HOUSE BY Exclusive Furniture
[Provide details of why you are not satisfied with this resolution.]
Regards,

From: *** Sent: Wednesday, February 17, 1:PM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business *** Hello ***, case*** *** *** We truly apologize for the customers experienceWe offered the customer several options like
reselecting which she already did on the tableRegarding the chest we also gave the customer two optionsWe would give her a refund on the chestWait for the chest to come inCustomer choose to wait for the merchandise and was given a real good discount of on the new chest and a $in compensation for all her inconvenienceOnce again we apologize and hope the customer is a little more satisfied with the options and compensation she has been givenNevertheless when her chest is delivered I will email you to let you know that customer has been taken care of 100% so we may close this case Thanks for your time, ***

Revdex.com:
This letter is to inform you that Exclusive Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/25/and assigned ID ***
Regards,

From: EFComplaints [mailto:[email protected]] Sent: Tuesday, August 09, 3:PM To: drteam ; *** *** *** Subject: Case #*** *** *** Dear Revdex.com, Please relay our apologies to the customer, We spoke to the
customer and we were able to schedule him for an exchange on his drawerHe received his exchange on 08/04/Please close this case as resolved Thank you Caitlin G*** Exclusive Furniture Ext ***

Hello ***,My name is Claire I am the new Customer Service Manager at ExclusiveI have looked into *** *** invoice and I see that the customer is scheduled for delivery for 9/17/She has also has been given a store credit of $for her inconvenience I will follow up
after and before 9/17/to make sure the customer gets her furniture If you have any more concerns please feel free to contact me directly @ *** *** *** *** *** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
This letter is to inform you that Exclusive Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/11/and assigned ID ***
Regards,

Good morning *** *** *** *** was delivered on September 12, I spoke to *** *** on Monday Septto follow up on her delivery, she stated her delivery was good The Manager before me offered the customer $in store credit for the inconvenience This customer has been taken care of If you have any questions please contact me * *** *Thank you, Claire F

We do apologize for the trouble the customer experienced. However, we are showing the item the customer received is in fact a heat & massage recliner. Please see attached picture showing the brand new item in the customer's home with a remote intact. We apologize for any confusion the customer may have, if the heat & massage isn't working then the customer can contact our customer service at 713-773-0606 option 2. Thank you!

Sent: Thursday, September 17, 2015 3:37 PM Subject: case#[redacted] - Exclusive Furniture.   Good afternoon I am currently in contact with Mrs. [redacted]. I have contacted the manufacture to see what is the ETA of the barstools. We have given the customer an alternative option which...

is to reselect. The customer may choose any other item for the price she paid for the barstools. The store manager has also offered the customer an in store credit for the inconvenience. Mrs. [redacted] will inform me if or when she reselects.If she doesn't find anything else to reselect then we will speak to her and see what other option we have available for her.         Thank you Claire *. Customer Service Manager.  281/768-6680 Exclusive Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I purchased a BRAND NEW living room set and that's what I expected to get. If what I sold/given is not in good/new condition it should be exchanged, not worked on to attempt to get it in the condition it was supposed to be in at the time of purchased. The manager I previously spoke with Hector, he was supposed to set up a time/date to have it swapped out; now Claudia comes with a whole new resolution, and frankly I feel this is HORRIBLE business practices. It seems as if now that they have my money, they could careless about the quality the product they sold me.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Sent: Thursday, January 19, 2017 3:18 PM Subject: in response to complaint ID # [redacted]- [redacted] In response to Mr. [redacted]- complaint ID # [redacted] We do apologize for the trouble caused to Mr. [redacted] on  his service order. We did take care of this for this customer in 2015...

& has been taken care of. We have fully re-vamped our customer service department and have fully trained each employee to be capable of solving every issue based on our procedures with the best professionalism. If Mr. [redacted] still needs assistance, he can contact our customer service at 713-773-0606 option 2. Thanks! Fauzia [redacted] Exclusive Furniture 713-773-0606 ext. 222 832-520-5283 Cell [redacted]

Subject: Reply to complaint ID # [redacted] In reply to complain ID # [redacted] Hello, I deeply apologize for the trouble Mr. [redacted] has been experiencing about his living room set. However, he did purchase his merchandise in 2011 & we only cover 1 year manufacturer’s warranty as per...

the manufacturer. Unfortunately flaking of the leather occurs from not protecting the leather over a period of time. We deeply apologize for the trouble, but as per our policies, we are unable to resolve a leather issue that occurred 4-5 years after the manufacturer’s warranty expired. Please close this case as resolved. Thank you, Fauzia [redacted] Exclusive Furniture 713-773-0606 ext. 222 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards! The letter from the EF was incorrect information..... I did keep the sofas ,that was because manager (JOHNNY)said this sofas don't come manual. ..I'm very disappointed with this store ... n tired of everything so I just kept this even though this is not what I wanted....they are liar ..... just to get a sale .... I had to call 4 time to get my power package ...very bad customer service ...still waiting on the power package

Hello Revdex.com, In response to [redacted] we do apologize for the trouble she's having on this. However, it's nearly impossible for bed bugs to be in BRAND NEW FURNITURE. Because Exclusive Furniture sells only NEW furniture & not used, Bed bugs are not something that can come from our...

furniture or bunk bed.We do apologize, but we suggest the customer submit to us their exterminator report so we may forward it to our lawyer to see what can be done. Since the exterminator made false accusations, we would need to take this in a different route. The customer can forward the exterminator report to: [redacted] so we may resolve this asap. Thanks & please close this complaint out in Exclusive's favor as this is NOT a business practices error.

We spoke to this customer on 03-15-17 & on the same day WE DELIVERED TV STAND, DRESSER, MIRROR, 2 NIGHTSTANDS AND KING METAL FRAME. NO LATER THAN MARCH 31ST WE WILL SCHEDULE A EXCHANGE FOR THE METAL FRAME AND DELIVERY THE KIND BED PURCHASED. CUSTOMER WILL BE RECEIVING A REFUND FOR 50% OFF THE...

BED ONLY ($305) [redacted] Please close this as resolved. thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I will respond if I got non-broken furniture within time (03-31) Regards  
Regards,

In response to complaint # [redacted]
 
Hello, this customer has been taken care of. We can definitely offer this customer a refund of $100 for her inconvenience and her trouble to resolve this case. If the customer agrees to this, they can email me at:...

[redacted] or call me at 713-773-0606 ext.222
 
Other than that, please close this case as resolved.
 
Thank you!
 
Fauzia [redacted]
Exclusive Furniture
713-773-0606 ext. 222
832-520-5283 Cell
[redacted]

From: EFComplaints Sent: Tuesday, February 09, 2016 2:51 PMSubject: [redacted] (Exclusive Furniture)   I apologize for the delayed response on this customer.  We were trying to work out something with him since we do not have a cancellation policy. Updated status is that as soon...

as the customers apartment or house is ready to be moved in. We will deliver the furniture. The customer has been informed that cancellation is not approved.. Thanks, Claire