Kalifornia Business Staffing, Inc

In response to complaint ID # [redacted]- [redacted] Hello, This customer originally purchased from Exclusive in May 2015. In august, after speaking to our customer service department, she stated she was dissatisfied with the quality. Against our policies (which are no refunds or exchanges after...

48hours), we exchanged the sectional for the customer for a high-quality chair & ottoman. This is a Corinthian brand chair & ottoman and almost near impossible for it to go flat or feeling of the wood can occur. This complaint was submitted almost 6 months after receipt of the chair & ottoman. I;m sorry but it is Entirely against our policies & practices to do another exchange for this customer. Especially since we’ve already done once before & also because it’s almost impossible for this high-quality priced chair & ottoman to go flat. This is normal wear & tear and use of the furniture in the consumer’s home. Please close this case as resolved as Exclusive Furniture cannot go against their policies for this sale especially after going above & beyond already once before. Thank you, Fauzia [redacted] Exclusive Furniture 713-773-0606 ext. 222 [redacted]

Sent: Friday, October 16, 2015 8:42 AM To: [redacted]; drteam <[email protected]> Subject: Fwd: c#[redacted] Exclusive Furniture   Hello good morning, Mrs. [redacted] has received the free power box we ordered. Customer has been resolved. You may verify with customer,please close this account as customer has been taken care of. If you have any question feel free to contact me.   Thanks, Claire  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
A chair may have been delivered and the store has a picture of it but that does not mean it is the correct one. As you can see from the attached pictures, the owners manual shows what the remote should look like with the heat/massage feature. The picture of the actual remote shows that it only has up/down. The picture of the chair shows chair with tag on still on it, the remote and the manual.After discovering it was the wrong one, I immediately contacted the store manager [redacted] and he stated he would re-order the correct one and have it swapped out as soon as possible. Also if this was the chair I was supposed to get then why did every time I contacted the store checking on the status (spoke to salesmen, managers, customer service) they always informed me they are checking it, the correct chair is in the warehouse or it is on order.
Regards,[redacted]

Sent: Wednesday, February 17, 2016 11:40 AM Subject: Re: Case#[redacted]- Exclusive Our policies are clearly stated in the back of our receipt and the all customers initials besides it. We also give a form explaining our delivery time frames. I cannot say what was said upon purchase...

with salesperson but our staff is well aware that we DO NOT promise timeframes. When our staff in customer service spoke to Mrs. [redacted] she made it very clear that we have to work around her schedule which is after 4pm, unfortunately we cannot do that. We cannot approve a cancellation without penalty, I have requested copies of documents signed by customer showing she was aware, I will email them to you.   Thanks, Claire. Exclusive Furniture

Sent: Monday, September 28, 2015 1:10 PM To: Rhonda Parish; drteam Subject: Fwd: #[redacted] - Exclusive Furniture.   Good Afternoon, Since the last email I sent in regards to Mrs. [redacted] I have spoke to her twice and both times I have offered to send a service technician to see what is wrong with her loveseat. She told me both times that she refuses service. I explained to Mrs. [redacted] that her furniture has a 1 yr manufacture warranty for repairs. Therefore we have to service first and if tech finds the loveseat non repairable we will either order parts and if needed we will request a replacement from the manufacture. Customer hung up on me.. We cannot exchange loveseat just because she refuses repairs. We redelivered the loveseat 3 times and accepted the last exchange on the loveseat 5/9/15.

Subject: Response to Case # [redacted] Hello Revdex.com Team, In response to Case # [redacted] This customer has been refunded & the merchandise has been picked up from their house. Please resolve this case. Thanks!

Hello,In response to case # [redacted]
This customer purchased merchandise from us in September 2016. She received all of her goods on 09/16 but was pending 3 barstools, she purchased a total of 7. Unfortunately these chairs were on backorder from the manufacturer & were delayed...

due to the holidays. We did in fact receive the chairs in December & delivered them to her on 12/03/16. She has received it & is satisfied. Please resolve this case.Thank you so much! Fauzia Z[redacted] / Corporate [email protected] Furniture713.773.0606 ext. 222 [redacted]
[redacted]

Sent: Tuesday, August 09, 2016 2:57 PM Subject: Case# [redacted] Good afternoon, I apologize for the delay reponse on this customer. We spoke to the customer and apologized for the trouble we caused. We refunded her delivery fee as requested. A check of $128.02 was mailed to her on...

07/27/2016. We may close this case. Thank you Caitlin G[redacted] Exclusive Furniture 713.777.0606  Ext [redacted]

Sent: Thursday, September 17, 2015 3:11 PM To: Rhonda Parish <[email protected]> Subject: #[redacted] - Exclusive Furniture.  I have contacted Mrs. [redacted] in regards to her complaint. Mrs. [redacted] was redelivered the loveseat three times. First time 5/5/15, 5/7/15,...

5/09/15, she kept the loveseat on 5/9/15 and signed off as a good delivery. I have requested pictures from customer to determine what is the problem and decided to send our service tech to her home. I will follow up with you after the service has been completed.      Thanks you Claire F. Customer Service Manager.  [redacted] Exclusive Furniture

Revdex.com:
This letter is to inform you that Exclusive Furniture has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/15/2016 and assigned ID [redacted]
Regards,My night stand was delivered close to 8pm on December 16. It took almost 2 months,...

but I finally have it. You can close the complaint. I will not purchase from them again. thank you[redacted]

Hello,In response to Case # 11847509- [redacted].We deeply apologize for the trouble Mr. [redacted] experienced. As of 06/13/2016, he has received his recliner & is satisfied. Please resolve this case.Thank you, Fauzia Z[redacted] / Corporate...

[email protected] Furniture713.773.0606 ext. 222 [redacted]
[redacted]

I will respond after 03-31. thank you.

In response to complaint ID # [redacted]- [redacted]   As per our policies, we have a strict no refunds, returns & exchanges policy. We were unable to refund something if the customer changes their mind or has buyer’s remorse, we are unable to give a refund. However, we show the customer has...

received their armless chair & no longer needs a refund.   Please close this complaint as resolved.   Thank you!   Fauzia [redacted] Exclusive Furniture 713-773-0606 ext. 222 832-520-5283 Cell [redacted]

Sent: Wednesday, March 22, 2017 5:52 PMSubject: Response to Case # [redacted]- Victor [redacted]Hello,In response to case # [redacted]- Victor [redacted],We deeply apologize for the trouble caused to Mr. [redacted] during his furniture purchase. He purchased some special order pieces & we always allow our...

special order items to arrive within 6-8 weeks. Unfortunately Mr. [redacted]’s sale was promised earlier than 6-8 weeks. To accommodate him, we suggested him to buy a sofa, love & chair rather than the sectional he was waiting on. We waived the additional $350 the sofa, love, chair & ottoman was going to cost due to the inconvenience. We apologize for the trouble caused to Mr. [redacted]. He received all of his delivery & items by  01/31/2017 & is satisfied. Please resolve this caseThank you! Fauzia [redacted] / Corporate Manager

Sent: Monday, September 28, 2015 11:48 AM Cc: drteam <[email protected]> Subject: c#[redacted] Exclusive Furniture   Hello good morning, Mrs. [redacted] had the dresser and headboard on September 15,2015. Regarding the sofa set being wrong set Mrs. [redacted] originally...

purchased a non power set but we didn't have it available and she did not want to wait for the order to come in . Mrs. [redacted] reselected to another set which was a power set. Customer was aware and was given a huge discount on her upgrade as we didn't charge her for power set which of course are more expensive. We apologize if she feels the manager was rude however he offered her a free power box with a purchase of one, she accepted. We are currently waiting for the part to come in. I spoke to Mrs. [redacted] on Friday 25th and told her we still have not received parts. Once the part arrives I will email you that customer has been taking care of.    Thanks, Claire Exclusive Furniture  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  In addition, I was contacted by Claire provided pictures (for the 2nd time, as I previously sent them in June) I have not heard anything since then. I have not been contacted by a technician nor Claire, other than her confirming she received my email. Please proceed with my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,I filed this 2 years ago and you're just no responding? Btw this crap you sold me IS NOT leather! Look at the attached picture, you should be ashamed of yourself!