Kanderian Enterprises INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
This item was shipped on Dec And was at my door decThe email from ups stating it was going to be delivered DecI emedentally call Astoria to let them know that this was to late that it was a Christmas giftThey said know problem just call when I get it and they would return the item but would need a return number, so I did thisWith arguing with them on the phone about a 30% restocking fee they finally agreed to return the item and that I would not have to pay the restocking feeI shipped it out the very next dayI checked to see if I was credited on my *** after weeks and it was not so I emailed the company times before I heard back from them and they said they did get the return and that I would not get my money back because it was to lateThat it was suppose to be shipped back within days once the product let there plantThis item was at my house for days two of those days being holidays so I could not ship it out until the Holliday was over

Unfortunately we do not have a fax machineI have attached the dispute status that appears on our endWe will receive an email by April 29th regarding the dispute status

Michelle Snow (*** ** ***) Mar 28, 5:PM CDT Hello Betty, Thanks for reaching out to us. I've looked into your account and all correspondence via email and Revdex.com. I have attempted to issue a refund but the dispute placed by your bank is still active. You bank will close the dispute on April 29th. We will attempt a refund tomorrow. Sincerely, Michelle Snow *** VR Customer Service buy***.com

Hello ***, Thanks for reaching out to us.I've authorized your duplicate orders for return and have waived our 30% restocking fee for a full refund. I've provided you with an RMA#Please include this on the packing slip(s) for the order(s) to be returned so we can expedite the return
process. Your RMA# for order# (***) is: *** Your RMA# for order# (***) is: ***I have sent the return labels to your gmail email address that we have on file for you. Your refund has been issued in fullIt may take 5-business days for your banking provider to process this transaction. Let us know if there is anything else we can help you with

Hello ***I'm am sorry that it has taken so long for someone to get in contact with youI can certainly process your request for a return and refundI will have your refund issued ASAPShortly after you receive this email, you should receive a *** return shipping labelBe assured you will
receive a full refund.IdDateProductMidCycleRecycleTxn TypeTotal**ymentResultResponseTxn IdRefund16795201/307:09pm*** *** *** 1---Sale$19.99Visa ***Successsucceeded***-$19.99 16795101/307:09pm*** ** *** 1---Sale$29.00Visa ***Successsucceeded***-$29.00 16795001/307:07pmBuy *** ** *** 1---Sale$59.99Visa ***Successsucceeded***-$

Hello ***,Thanks for reaching out to us. Our associate *** responded to your email in regards to adjusting your order and issuing you a full refund for the excess merchandise on February 23, A responds was not receivedWe will be more than happy to correct your *** order to
your specified quantity.We have a day return policy (from date of shipment) with a 30% restocking feeThis was indicated in the Terms and Agreements at the point of purchase. However, we will waive the 30% restocking fee and issue you a full refund for the excess merchandise received. I've provided you with an RMA #Please include this on the packing slip for the order to be return so we can expedite the return process. Your RMA# is: ***Our return address is: *** *** *** *** *** *** *** ***I've had a return shipping label sent to your *** account that we have on file for you

Revdex.com:
This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/15/and assigned ID ***Sent: Wednesday, February 15, 6:PM Subject: Re: You have a New Message from Revdex.com
Regarding Complaint #*** Please note [...] my refund was recently received from AstoriaI am not sure if it's because of the Revdex.com's involvement or my Credit Union because I got them involved as well but my refund was given from Astoria very recentlyThank you so much for your time, and attention Be Well, Kind Regards, *** ***

Hello,I have reviewed your Revdex.com complaint, account, and order informationI do not see any emails from you stating any issuesOur returns department received your order on 1/A 30% restocking fee did apply because of our late the order was receivedIf you can provide me with tracking
information on the returning product that shows the order received within 14-days of issuing an RMA then we will be more than happy to waive the 30% restocking fee.We have a lot of happy customers here at Astoria VR

Good afternoon, Thank you for reaching out to *** Customer ServiceAttached are photos of the dispute information with your bankI have attempted to refund your account and was informed that you issued a chargebackPlease reach out to your bank to have this dispute removed so that I am able to issue your refundThank you for your interest in *** VR and have a nice dayAwaiting your response

Hello ***, Thank you for taking the time to reach out to usWe have reviewed your Revdex.com complaint, order, and account informationIt appears the order was lost between our shipping department and ***I can have this shipped out immediately and grant a 15% refund for the orderPlease let me
know as soon as possible so we can get this resolvedWe apologize for the inconvenience

You have been granted a full refund to Visa card ending in *** and may verify the TXN ID's with your bank. IdDateProductMidCycleRecycleTxn TypeTotalPaymentResultResponseTxn IdRefund***12/04/169:10pmAstoria SonicVR HeadphoneStripeTA1---Sale$25.99Visa 1035Successsucceeded***X-$25.99Actions7492512/04/169:09pmWireless VR ControllerStripeTA1---Sale$29.00Visa 1035Successsucceededch_19NBv1JE90Zl91G2NykoW1br-$29.00Actions7491512/04/169:07pm...⇄ Astoria VR Headsets, GET FREE!StripeTA1---Sale$117.00Visa 1035Successsucceededch_19NBtXJE90Zl91G2YlvZ3m8Y-$117.00Actions7484012/04/168:49p...⇄ VR ControllersStripeTA1---Sale$78.00Visa 1035Successsucceededch_19NBcNJE90Zl91G2fP5n5ivU-$78.00Actions7475412/04/168:45pm...⇄ Astoria VR Headsets, GET FREE!StripeTA1---Sale$117.00Visa 1035Successsucceededch_19NBXyJE90Zl91G26NiF8mrT-$117.00Actions

Hello Betty, You were issued an RMA (Return Merchant Authorization) number on 01/30/17 RMA# *** We have a strict return protocol, the RMA needed to be placed inside the box intended for return to locate your order and expedite our return processYour order has not been received or processed so a refund cannot be issued unless we can verify that the order was shipped back. When shipping the order back through USPS, a tracking number was givenIf you can provide me with the tracking number for your order we will waive our 30% restocking fee and extend a full refund for your order. Please send us an email to support@***.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have not yet received the alleged refundI would like to keep this case open until the refund is received 100%I will follow up within the next 5-business days to see if the funds were returnedThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I received the order today, March 1,2017. Thank you for your attention and handling in the matter; it is very much appreciated!

Good morning, My name is Jessica and I would be happy to assist you todayI have refunded your account the full purchase price in the amount of $Please allow 5-business days for this transaction to be reflected in your accountI am unable to refund a full $because this
was not the purchase priceWe apologize for your negative experience with our company and hope that this helps to rectify this situationThank you for your business and have a great day

Hello ***,The refund was processed by our returns department todayI have attached a refund statement with this messagePlease allow 5-business days for the bank to fully process this refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Thursday, March 23, 3:PM Subject: case #My case is *** I sent the following email to *** on Monday sending it everyday since and still havent received a response: From: Betty *** Sent: Tuesday, March 21, 4:PM To: *** ** *** Subject: Re: [*** ** ***] Re: Re: [Request received] Fw: Your order has been delivered! I sent the package out on 2/- it was signed for in Katy TX on 2/22/at 12:pm the number is *** I did not use the RMA number because I was told it was going to cost me 30% of the $I paid for SOMETHING I DID NOT ORDER if I sent these back to you this way it also cost me $TO ship these back to you and made me pay $in late rent fees due to my account being short thanks for helping and a phone call would help put me at ease that you are taking care of this as a senior citizens income is hard enough to live on They said you had spoke to them and the tracking number is all they neededthank you Betty

Good morning ***, My name is Jessica and I will be handling your case from this moment forwardThank you for reaching out to us with thisI would like to start by apologizing for your missing headsetI see that you stated that you were overcharged $I have refunded you $and
reshipped a new VR Headset at no additional cost to youPlease let me know if this has resolved your issue and have a great day. Jessica ***Astoria VR Customer Supportbuyastoriavr.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I appreciate your quick and resolute action in order to resolve this issue I've attached a copy of the RMA shipping label If for some reason, I do not receive the full refund, I will contact you for further action I will be mailing this back to the supplier tomorrow morning, Feb25, Thanks again for your intervention on my behalf. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I do not see how this company is looking to rectify this issueWe simply won't the entire amount of money back of How can the USPS return the merchandise, if you "company" has moved and did not leave a forwarding address?
After no response from this company and opening a claim with the USPS attached is their feedback as well as the # of times I have reached out to this company