Kanderian Enterprises INC

Revdex.com:
This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/and assigned ID
Regards,

Hello, I have reviewed your Revdex.com complaint, emails, account, and order information. It appears that no refund was granted because our returns department received the order after the 14-day resolution windowIf you can provide me with tracking information that states it arrived within the
14-day resolution window I will be able to honor the return and have it processedhttps://buyastoriavr.com/lp4/ Return PolicyAstoria VR must be contacted within days after you have placed your order at [email protected] or Phone 1-888-248-(Hours 9a-9p EST) requesting a return/refundProduct must be received no later than days after resolution with our Customer Satisfaction TeamThe product must be returned to Astoria VR in 'as new', unused, undamaged condition in its' original packagingIf for any reason your product is not in ‘as new’ condition, your refund will not be processed (no exceptions)Original shipping charges will not be refundedPlease include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quicklyReturn shipping charges will be at the customer's expenseA 30% restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above unless covered by the warrantyAll sales are final after days from the date that you purchased your product. If your question is not answered above please email [email protected] or reach us from 9a-9p EST at 1-888-248-Our Low-Stress, Astoria VR Customer Satisfaction Team will make sure you are satisfied with your purchase and answer any questions you may have! All returns should be sent toAstoria VRATTN: Return DepartmentSuite Westborough Dr, Katy, TX

Hello ***, Thanks for reaching out to us. I have waived our 30% restocking fee and issued you a full refund for your returned order (***) in the amount of $59.00.It may take 5-business days for your banking provider to process this transaction. We apologize for delay and
any inconvenience that this has posed for you. Let us know if there is anything else we can help you with

Hello [redacted],I can definitely process your return and refund. What I am going to do is: I will issue you a full refund on both of your orders. Then I will send you 2 paid return labels, one for each order. Be assured, you will receive a full refund for both orders.IdDateProductMidCycleRecycleTxn...

TypeTotalPaymentResultResponseTxn IdRefund[redacted]01/141:09pm1 Year Warranty 1---Sale$30.00[redacted]Successsucceeded[redacted]-$30.00 [redacted]0...⇄ Astoria SonicVR Headphone 1---Sale$99.95[redacted]Successsucceeded[redacted]-$99.95[redacted]01...⇄ Wireless VR Controller 1---Sale$29.00[redacted]Successsucceeded [redacted]-$29.00 [redacted]01/141:07pmBuy 3 Astoria VR Headsets, GET 2 FREE! 1---Sale$149.95[redacted]Successsucceeded[redacted]-$149.95 [redacted]12...⇄ Year Warranty 1---Sale$30.00[redacted]Successsucceeded[redacted]-$30.00 [redacted]1...⇄ Wireless VR Controllers 1---Sale$100.00[redacted]Successsucceeded [redacted]-$100.00[redacted]12/30/165:21pmBuy 3 Astoria VR Headsets, GET 2 FREE! 1---Sale$149.95[redacted]Successsucceeded [redacted]-$149.95

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Sunday, March 26, 2017 1:04 PM Subject: Revdex.com Regarding Complaint #[redacted] To whom it may concern,I need to re-open this complaint. Our complaint was about getting an RMA# to return our shipment from Astoria VR Glasses. You were able to help us receive our RMA, so this complaint was closed.However, after returning the merchandise which they received on 2/15/17, we still have not received any credit.We sent them an email on 3/12/17 to which they responded on 3/12/17, that we what have a response back within 48 hrs. We still have not heard from them.Below I have copied our email chain, showing it was delivered & our email to them & there response to us.Please re-open, we are wanting our credit for the returned merchandise.Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Friday, February 10, 2017 11:51 AM Subject: complaint #[redacted] I want to let you know that the...

complaint  #[redacted] I files for AstoriaVR  and Kanderian int. has been resolved by giving me the full refund [redacted]

Hello [redacted],Your full refund was submitted earlier this morning. It may take up to 5-7 business days for you bank to process the transaction. IdDateProductMidCycleRecycleTxn TypeTotalPaymentResultResponseTxn IdRefund[redacted]02/1212:39pmBest Seller! Buy 5 Astoria VR...

Headsets 1---Sale$79.94[redacted]SuccessApproval[redacted]-$79.94AgentMessage02...⇄ refund including shipping per CS02/2412:03pmOrder #[redacted]refunded for $79.94.

Revdex.com:
This letter is to inform you that Kanderian Enterprises INC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/12/2016 and assigned ID [redacted]
From: [redacted] Sent: Tue Dec 20 , 2016 5:35 PM To: [redacted]...

[redacted]> Subject: FW: Kanderian Enterprises Inc vs. [redacted]   UPDATE:    My package arrived 12/19 (the day they said it would ship).  I was pleasantly surprised.  Everything seems to be okay so far.  Just trying one out to make sure it works.  Thank you for your help.  I’ve emailed the attached to the company.   Merry Christmas!       [redacted] Account Coordinator

Hello [redacted], Thanks for reaching out to us. I've looked into your account and a full refund was issued 02/23/17 in the amount of $145.00 for [redacted] It may take 5-7 business days for your banking provider to process this transaction. We apologize for the delay...

and any inconvenience this may have posed for you. Let me know if there is anything else I can help you with.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Hello [redacted], Thank you for reaching out to us. I have put in a new order for your replacement unit. We apologize for the delay and inconvenience this may have posed for you. As a courtesy, I have added 1 Wireless Astoria Controller and 1 SonicVR Headphones to your order free...

of charge. I have assigned your order 3-day shipping. Your [redacted] tracking number is: [redacted] Let us know if there is anything else we can help you with. Hope this action is to your liking.

Good afternoon,  My name is Jessica and I will be assisting you today. Firstly, I would like to apologize for your negative experience with our company. I have issued a full refund in the amount of $95.93. Please allow 5-7 business days for this transaction to be reflected. Our return...

address is: 1773 Westborough Dr. Katy, Texas 77449 suite 120. Please return the items at your earliest convenience. We appreciate your business and wish you a good day.

Hello [redacted] Thanks for reaching out to us. I've authorized your account for a return and waiving of our 30% restocking fee for a full refund. I've provided you with an RMA #. Please include this on the packing slip for the order to be return so we can expedite the return...

process. Your RMA# for [redacted]
I've also issued you a return label for your order to be returned. The return shipping label was sent to your [redacted] email address that we have on file for you. Let me know if there is anything else we can help you with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Tuesday, March 28, 2017 5:50 PM To: [redacted]; drteam Subject: Re: [[redacted]]  According to  my bank, the dispute for this ended 2/10 at 3:12pm  They said there is NO reason this cannot be deposited into my account and where you got the date 4/29/17 as the date they are going to close this dispute makes no sense to them whatsoever, and they claim you have the hold on it at your end.  I don't understand what is going on, but you guys have messed up my life long enough.................please deposit this money back into  my accccount.
Regards,

Good afternoon,  My name is Jessica and I will be assisting you today. Firstly, please allow me to apologize for your negative experience with our company. Customer satisfaction is our top priority. I have refunded your account the full amount of $263.97. Please allow 5-7 business days for...

this transaction to be reflected. We appreciate your business and wish you a very good day.  Jessica [redacted] Astoria VR Customer Support buyastoriavr.com

Good afternoon,  My name is Jessica and I will be resolving this for you today. Thank you for taking the time to reach out to us with this issue. Firstly, allow me to apologize for your inconvenience. I have refunded your account the full amount of $95.93. Please allow 5-7 days for this...

transaction to be reflected. We appreciate your business and hope you have a great day.

Revdex.com:
This letter is to inform you that Kanderian Enterprises INC has delivered the final product. Packaging of the product was less than ideal. I am not satisfied completely, but the product has been received. I highly encourage your organization to put some sort of restraints...

on this company, which will call itself something else no doubt to avoid the poor way and suspicious way it does business. My complaint, filed on 1/14/2017 and assigned ID [redacted], has only been reached as far product received. I still think consumers should be very weary of purchasing from this company, which is still running a business that charges you for product on its website without giving a person a make payment type of option. 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11997308, and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I would like to wait until closing my case until all monies have been deposited into my checking account. Thank you for your help in this matter.  I would have never heard back from them nor received my refund had you not assisted.  I appreciate you. Sincerely,[redacted]

Hello [redacted], I have reviewed your Revdex.com complaint, emails, order and account information. I see two emails from you with a response to both of them but we never received anything back from you after responding. Once on 1/2/2017 and 1/16/2017. Because you did contact us within the 14-day...

return policy. We will honor that and issue an RMA.  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000; min-height: 14.0px} span.s1 {font-kerning: none} Your RMA# is: [redacted]Our return address is: [redacted]Please note, you will be responsible for shipping cost to us, as we are responsible for the shipping cost to you. https://buyastoriavr.com/lp4/Return PolicyIf you are not satisfied with your purchase from Astoria VR, you may return it for a full refund under the following conditions:1. Astoria VR must be contacted within 14 days after you have placed your order at [email protected] or Phone 1-888-248-0201 (Hours 9a-9p EST) requesting a return/refund.2. Product must be received no later than 14 days after resolution with our Customer Satisfaction Team.3. The product must be returned to Astoria VR in 'as new', unused, undamaged condition in its' original packaging. If for any reason your product is not in ‘as new’ condition, your refund  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} will not be processed (no exceptions).4. Original shipping charges will not be refunded.5. Please include a copy of your original invoice, return authorization number, and form of original payment so we can process your refund quickly.6. Return shipping charges will be at the customer's expense.7. A 30% restocking fee will be applied to all returns and exchanges which meet the return policy guidelines noted above unless covered by the warranty.8. All sales are final after 14 days from the date that you purchased your product.