Thank you for your inquiry and the opportunity to respond via this forumA complete internal review of the consumer's complaint has been conducted and completedOur systematic, procedural and personnel policies are compliantWe find no violations of any Federal, State or Local LawsIf the consumer would like to provide exact encounter(s) we will be more than happy to investigate and take appropriate measuresAt this time, a comprehensive review and investigation has been conducted and concluded with our clientThe outcome of the investigation has been sent to consumerWe would ask that the consumer and Revdex.com allow time for this information to be received at the consumer residenceThank you, [redacted] DataSearch, incSupervisor
Complaint: [redacted] I am rejecting this response because: This business is completly sidestepping the issue of failing to contacat an individual through the mail or by telephone that they have a bill to pay [redacted] 's policy of not leaving a message on voicemail to call them is wrong and with all the "ROBO Call" spam I receive I don't answer the phone and check my messages In addition, they failed to check my address which is of Publc Record to enssure they had the correct address This is totally unacceptable way to run a service that can ruin anyone's credit rating Regards, [redacted] ***
[redacted] reiterates our current positionThe aforementioned letter has NOT been mail returned undeliverableWe will infer the letter has been received by the intended party for that reason.However, we will be happy to provide a copy of this letter in person if the consumer would like to make an appointment to walk inWe are located at [redacted] ***We will require a valid driver’s license or photo ID and hours advances notice.We will also be more than happy to provide detailed information by phonePursuant to consumer protection laws, we are unable to provide specific details via this public forum.Please feel free to contact this office Monday – Friday 8am – 5pm CST at [redacted] *** Thank you again, [redacted] ***
Thank you for the opportunity to revisit this matter and explain in this forumWe have reviewed this matter at length and find the following, Consumer called in 03/07/and spoke with the companies team lead in reference to communication and business matterThe consumer brought a disagreement to our attention and the call was escalated to our dispute resolution departmentWe promptly began investigating our clients claimIn accordance with all Federal, State and local laws governing our industry, we must cease communication and obtain verification before any actives can begin againWe cannot ignore these obligationsThe investigation has been completed and all compliance conditions metWe mailed the outcome of our investigation today, 03/22/We would ask that the consumer and the Revdex.com please allow time for this information to be received at the consumer's residenceWe will not be able to fully satisfy consumer desired settlement due to strict adherence to company policy, State and Federal guidelinesBut we are more than confident this matter has been handled in a fair and accurate mannerThank you in advance
Complaint: [redacted] I am rejecting this response because: The client (University Hospital ) erroneously passed along a wrong address and I did not receive any written communicationThey had an address of [redacted] instead of [redacted] ***I called the university hospital and corrected the address after the account was reported as delinquentEquifax also had confirmed that the address stated on their file that was sent by DataSearch inc was [redacted] Evidently, someone made a mistake during the initial entry of my data, which is not a fault of my own.They always asked for the ID card to input the Name and AddressI even called University today (9/7/16) and they also had the wrong apartment number on fileI am sure the IT department at the Hospital can provide the logs when changes were made to my meta data Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the only mailing I received from the fraudsters in January showed a zero balanceNothing elseI still have the envelope and complete mailingsIt appears this may only be resolved by litigation Regards, [redacted]
[redacted] is not a credit reporting agency and we do not determine consumer credit worthiness [redacted] is a premier agency that has been performing work throughout the United States for over years and has an excellent Revdex.com response ratingThank you for the opportunity to respond via this forumWe have been in communications with our client to take corrective actions in the relevant fileAn updated accurate report will be sent to each person who previously received the reportWe would ask the consumer and the Revdex.com to allow time to receive this reportWe are more than confident this will satisfy the consumer's desired settlementThank you [redacted] ***
Not a problem [redacted] , I have completed our rebuttalWill you accept this e-mail as our response? Re: Complaint ID [redacted] Our Response: I’ve reviewed this matter in its entirety and thank you for the opportunity to explain further in depthWe apologize for any inconvenience this may have causedAt or around August 19th, DataSearch, Increceived our notice back with handwritten note of disputeWe promptly reached out to the client/creditor to obtain verificationOnce verification was obtained it was forwarded to consumer in writing by mail on September 3rd, At that time, we did consider the matter resolvedHowever, shortly thereafter, in response to the verification, we received another letter dated September 15, explaining, more in depth, the consumers situationWe then began to reinvestigation of our clients claimWe received notification from our client to cease activity and closed this matter with our agency on 09/21/This matter remains closedWe sent a statement dated September 23, detailing the closure this matter but in the midst of multiple paperwork’s, a verification letter was sent again simultaneously an errorFor this confusion, we apologizeWe are unable to honor said settlement as we do not have the abilityAgain, this matter is closed in our office and we are no longer responsibleDataSearch has corrected the inaccuracies in the relevant file with whom was previously reported, if anyConsumer may contact the original creditor for any live updates regarding the matterIn conclusion, we will resend a new, final copy statement detailing the closure of this matter in our officeThank youKind regards, [redacted] DataSearch, IncSupervisor
Although his matter is closed, [redacted] ***, would like to thank the consumer and the Revdex.com in advance for allowing us this opportunity to explain furtherFirst, [redacted] ***, works off the information provided to us by the original creditorBy law, pursuant to the FDCPA USC we are only obligated to 'send' one initial written communicationThe FDCPA requires only that an initial notice be 'sent' and [redacted] ***.does not need to stablish actual receipt by the consumerFurthermore, Under the FDCPA, TexFinCode, Business and Commerce Code and the FCRA, there is no duty to phone attempt anyoneHowever, as a curtesy, we may attempt phones calls but we may not leave a message in order to protect consumer irivacy and to avoid third party disclosure, since we do not know who will listen or overhear that message [redacted] ***would encourage anyone who keels they are receiving SPAM, Scam or otherwise unlawful phones calls to contact the Federal TrLle Commission, register their number with the National Do Not Call List or seek legal counselThank you [redacted]
Thank you for the opportunity to respond via this forumWe have begun investigating this matter with our clientWe will respond to consumer within days in writingIf we have not had adequate time to investigate, we will notify consumer that more time is requiredHere's what our records show thus far Our client's business office sent consumer notices prior to our assignmentNone of which returned undeliverable mailWe spoke with consumer on May 06, and provided informationThe consumer stated he would resolve this matterTo date, we have not received any confirmation showing this matter resolvedHowever, this office will fulfil its duties under all Federal, State and Local law governing our industryWe would ask the consumer and Revdex.com to allow us time to process our investigation and respondThank you [redacted] ***
We would like to thank you in advance for your patients during this reviewWe have reviewed this matter in depth and find the followingOn May, an itemized statement was requestedThe requested information was mailed on May 25, We will be happy to cease phone communication
Complaint: ***
I am rejecting this response because: This is an unacceptable way of doing buisiness that ruins the common consumer's credit without retrobution My phone number has been registered with the Do Not Call List and I have complained several times of the robot calls without effect *** *** has been dropped from the medical service that used them for handling their billing *** *** agreed to pull my credit complaint but my credit score with Experian still shows a point penalty This is unacceptable!!!!
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because: Didnt receive a written confirmation of the debt and no voicemail left regarding the same*** also promised to have my case resolved due to wrong address on file.
Regards,
*** ***
Revdex.com Corporate Office La Posada Drive Austin, TX Phone: *** *** Fax: *** ID *** Response: Thank you for allowing us the opportunity to respond via this forumWe have reviewed this matter at lengthOur records show consumer disputed this matter directly with this
office in January, We promptly began investigating the information assigned to us in the relevant file_ The outcome of the investigation was mailed to consumer in writing within daysAll compliance conditions were completed at that timeWe received a subsequent request on June 28, via Credit Reporting AgenciesA reinvestigation was conducted and completedThe results of the reinvestigation were sent to consumer in writing on June 30th, However, in an attempt to resolve this matter, we will provide consumer a third and final response in writingFinally, as a commitment to our client agreement and obligations under the FCRA, we will not be able to fully meet the consumer's desired settlementWe have fulfilled our obligations pursuant to all applicable Federal, State and local laws governing our industryThank you, *** *** Supervisor
We have previously been notified of this similar concern directly with consumer and we have responded appropriatelyBy law, pursuant to the FCRA, a data furnisher is required to update the most current and accurate informationThe consumer's claims are not found in our personnel training and our
records do not support.the consumers claimsRespectfully, we are unable to meet:the consumer's desired settlement as we are bound by the laws that govern our industryHowever, in an effort to help resolve this matter, we have completed a reinvestigation and a final determination has be sent to consumerPlease allow 3-business days for this information to be sentThank you *** ***
***
*** ***
Thank you for your inquiry and the opportunity to respond via this forumOn January 4th, wereceived a phone call from consumerThe consumer's Initial concern was regarding Healthcare Providers billing regulation and requirements, specifically 501-R regulationsWe explained that
we are aware of the changes aod we are update to date compliantWe provided all necessary Information available at that timePromptly thereafter, we began investigating the matter with our client at lengthA final determination has been made effective today January 17t11,Because of the private nature of the matter and consumer protection laws, we will not be able to disclose personal information via this forumChanges have been made Inthe relevant file and an updated report will be sent to consumer in writing within 3-bustness daysWe would ask both consumer and Revdex.com to please hold while this Information Is received at consumer's residenceWe are more than confident the enclosed letter will meet the consumer's satisfaction
Complaint: ***
I am rejecting this response because: I have not received any correspondence from *** *** as stated in their responseI need proof that they agree to remove this negative mark from my permanent credit recordBy them not accepting responsibly of any wrong doing on their part is disappointing if they spent any time researching my file which shows lack of response on their part, prior to my complaintI believe they are complying only because I have paid my balance in full; not because they admit to continue poor business practicesOne of my complaints is lack of communication which I feel they continue to use in their business practices I have not received anything in writing from them since May of 2017.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTheir letter showed up a few days after I had to accept or reject my responseIt was slow, but it arrivedI will continue to work with the creditors to insure they have cleared all negative marks from my credit record.
Regards,
*** ***
Not a problem [redacted], I have completed our rebuttal. Will you accept this e-mail as our response? Re: Complaint ID [redacted] Our Response: I’ve reviewed this matter in its entirety and thank you for the opportunity to explain further in depth. We apologize for any inconvenience this may have...
caused. At or around August 19th, 2015 DataSearch, Inc. received our notice back with handwritten note of dispute. We promptly reached out to the client/creditor to obtain verification. Once verification was obtained it was forwarded to consumer in writing by mail on September 3rd, 2015. At that time, we did consider the matter resolved. However, shortly thereafter, in response to the verification, we received another letter dated September 15, 2015 explaining, more in depth, the consumers situation. We then began to reinvestigation of our clients claim. We received notification from our client to cease activity and closed this matter with our agency on 09/21/2015. This matter remains closed. We sent a statement dated September 23, 2015 detailing the closure this matter but in the midst of multiple paperwork’s, a verification letter was sent again simultaneously an error. For this confusion, we apologize. We are unable to honor said settlement as we do not have the ability. Again, this matter is closed in our office and we are no longer responsible. DataSearch has corrected the inaccuracies in the relevant file with whom was previously reported, if any. Consumer may contact the original creditor for any live updates regarding the matter. In conclusion, we will resend a new, final copy statement detailing the closure of this matter in our office. Thank you. Kind regards, [redacted] DataSearch, Inc. Supervisor
Thank you for the opportunity to respond via this forum. We have begun investigating this matter with our client. We will respond to consumer within 30 days in writing. If we have not had adequate time to investigate, we will notify consumer that more time is required. Here's what our records show...
thus far Our client's business office sent consumer 5 notices prior to our assignment. None of which returned undeliverable mail. We spoke with consumer on May 06, 2017 and provided information. The consumer stated he would resolve this matter. To date, we have not received any confirmation showing this matter resolved. However, this office will fulfil its duties under all Federal, State and Local law governing our industry. We would ask the consumer and Revdex.com to allow us time to process our investigation and respond. Thank you [redacted]
[redacted]
Thank you for your inquiry and the opportunity to respond via this forumA complete internal review of the consumer's complaint has been conducted and completedOur systematic, procedural and personnel policies are compliantWe find no violations of any Federal, State or Local LawsIf the consumer would like to provide exact encounter(s) we will be more than happy to investigate and take appropriate measuresAt this time, a comprehensive review and investigation has been conducted and concluded with our clientThe outcome of the investigation has been sent to consumerWe would ask that the consumer and Revdex.com allow time for this information to be received at the consumer residenceThank you, [redacted] DataSearch, incSupervisor
Complaint: [redacted] I am rejecting this response because: This business is completly sidestepping the issue of failing to contacat an individual through the mail or by telephone that they have a bill to pay [redacted] 's policy of not leaving a message on voicemail to call them is wrong and with all the "ROBO Call" spam I receive I don't answer the phone and check my messages In addition, they failed to check my address which is of Publc Record to enssure they had the correct address This is totally unacceptable way to run a service that can ruin anyone's credit rating Regards, [redacted] ***
[redacted] reiterates our current positionThe aforementioned letter has NOT been mail returned undeliverableWe will infer the letter has been received by the intended party for that reason.However, we will be happy to provide a copy of this letter in person if the consumer would like to make an appointment to walk inWe are located at [redacted] ***We will require a valid driver’s license or photo ID and hours advances notice.We will also be more than happy to provide detailed information by phonePursuant to consumer protection laws, we are unable to provide specific details via this public forum.Please feel free to contact this office Monday – Friday 8am – 5pm CST at [redacted] *** Thank you again, [redacted] ***
Thank you for the opportunity to revisit this matter and explain in this forumWe have reviewed this matter at length and find the following, Consumer called in 03/07/and spoke with the companies team lead in reference to communication and business matterThe consumer brought a disagreement to our attention and the call was escalated to our dispute resolution departmentWe promptly began investigating our clients claimIn accordance with all Federal, State and local laws governing our industry, we must cease communication and obtain verification before any actives can begin againWe cannot ignore these obligationsThe investigation has been completed and all compliance conditions metWe mailed the outcome of our investigation today, 03/22/We would ask that the consumer and the Revdex.com please allow time for this information to be received at the consumer's residenceWe will not be able to fully satisfy consumer desired settlement due to strict adherence to company policy, State and Federal guidelinesBut we are more than confident this matter has been handled in a fair and accurate mannerThank you in advance
Complaint: [redacted] I am rejecting this response because: The client (University Hospital ) erroneously passed along a wrong address and I did not receive any written communicationThey had an address of [redacted] instead of [redacted] ***I called the university hospital and corrected the address after the account was reported as delinquentEquifax also had confirmed that the address stated on their file that was sent by DataSearch inc was [redacted] Evidently, someone made a mistake during the initial entry of my data, which is not a fault of my own.They always asked for the ID card to input the Name and AddressI even called University today (9/7/16) and they also had the wrong apartment number on fileI am sure the IT department at the Hospital can provide the logs when changes were made to my meta data Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the only mailing I received from the fraudsters in January showed a zero balanceNothing elseI still have the envelope and complete mailingsIt appears this may only be resolved by litigation Regards, [redacted]
[redacted] is not a credit reporting agency and we do not determine consumer credit worthiness [redacted] is a premier agency that has been performing work throughout the United States for over years and has an excellent Revdex.com response ratingThank you for the opportunity to respond via this forumWe have been in communications with our client to take corrective actions in the relevant fileAn updated accurate report will be sent to each person who previously received the reportWe would ask the consumer and the Revdex.com to allow time to receive this reportWe are more than confident this will satisfy the consumer's desired settlementThank you [redacted] ***
Not a problem [redacted] , I have completed our rebuttalWill you accept this e-mail as our response? Re: Complaint ID [redacted] Our Response: I’ve reviewed this matter in its entirety and thank you for the opportunity to explain further in depthWe apologize for any inconvenience this may have causedAt or around August 19th, DataSearch, Increceived our notice back with handwritten note of disputeWe promptly reached out to the client/creditor to obtain verificationOnce verification was obtained it was forwarded to consumer in writing by mail on September 3rd, At that time, we did consider the matter resolvedHowever, shortly thereafter, in response to the verification, we received another letter dated September 15, explaining, more in depth, the consumers situationWe then began to reinvestigation of our clients claimWe received notification from our client to cease activity and closed this matter with our agency on 09/21/This matter remains closedWe sent a statement dated September 23, detailing the closure this matter but in the midst of multiple paperwork’s, a verification letter was sent again simultaneously an errorFor this confusion, we apologizeWe are unable to honor said settlement as we do not have the abilityAgain, this matter is closed in our office and we are no longer responsibleDataSearch has corrected the inaccuracies in the relevant file with whom was previously reported, if anyConsumer may contact the original creditor for any live updates regarding the matterIn conclusion, we will resend a new, final copy statement detailing the closure of this matter in our officeThank youKind regards, [redacted] DataSearch, IncSupervisor
Although his matter is closed, [redacted] ***, would like to thank the consumer and the Revdex.com in advance for allowing us this opportunity to explain furtherFirst, [redacted] ***, works off the information provided to us by the original creditorBy law, pursuant to the FDCPA USC we are only obligated to 'send' one initial written communicationThe FDCPA requires only that an initial notice be 'sent' and [redacted] ***.does not need to stablish actual receipt by the consumerFurthermore, Under the FDCPA, TexFinCode, Business and Commerce Code and the FCRA, there is no duty to phone attempt anyoneHowever, as a curtesy, we may attempt phones calls but we may not leave a message in order to protect consumer irivacy and to avoid third party disclosure, since we do not know who will listen or overhear that message [redacted] ***would encourage anyone who keels they are receiving SPAM, Scam or otherwise unlawful phones calls to contact the Federal TrLle Commission, register their number with the National Do Not Call List or seek legal counselThank you [redacted]
Thank you for the opportunity to respond via this forumWe have begun investigating this matter with our clientWe will respond to consumer within days in writingIf we have not had adequate time to investigate, we will notify consumer that more time is requiredHere's what our records show thus far Our client's business office sent consumer notices prior to our assignmentNone of which returned undeliverable mailWe spoke with consumer on May 06, and provided informationThe consumer stated he would resolve this matterTo date, we have not received any confirmation showing this matter resolvedHowever, this office will fulfil its duties under all Federal, State and Local law governing our industryWe would ask the consumer and Revdex.com to allow us time to process our investigation and respondThank you [redacted] ***
We would like to thank you in advance for your patients during this reviewWe have reviewed this matter in depth and find the followingOn May, an itemized statement was requestedThe requested information was mailed on May 25, We will be happy to cease phone communication
Complaint: ***
I am rejecting this response because: This is an unacceptable way of doing buisiness that ruins the common consumer's credit without retrobution My phone number has been registered with the Do Not Call List and I have complained several times of the robot calls without effect *** *** has been dropped from the medical service that used them for handling their billing *** *** agreed to pull my credit complaint but my credit score with Experian still shows a point penalty This is unacceptable!!!!
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because: Didnt receive a written confirmation of the debt and no voicemail left regarding the same*** also promised to have my case resolved due to wrong address on file.
Regards,
*** ***
Revdex.com Corporate Office La Posada Drive Austin, TX Phone: *** *** Fax: *** ID *** Response: Thank you for allowing us the opportunity to respond via this forumWe have reviewed this matter at lengthOur records show consumer disputed this matter directly with this
office in January, We promptly began investigating the information assigned to us in the relevant file_ The outcome of the investigation was mailed to consumer in writing within daysAll compliance conditions were completed at that timeWe received a subsequent request on June 28, via Credit Reporting AgenciesA reinvestigation was conducted and completedThe results of the reinvestigation were sent to consumer in writing on June 30th, However, in an attempt to resolve this matter, we will provide consumer a third and final response in writingFinally, as a commitment to our client agreement and obligations under the FCRA, we will not be able to fully meet the consumer's desired settlementWe have fulfilled our obligations pursuant to all applicable Federal, State and local laws governing our industryThank you, *** *** Supervisor
We have previously been notified of this similar concern directly with consumer and we have responded appropriatelyBy law, pursuant to the FCRA, a data furnisher is required to update the most current and accurate informationThe consumer's claims are not found in our personnel training and our
records do not support.the consumers claimsRespectfully, we are unable to meet:the consumer's desired settlement as we are bound by the laws that govern our industryHowever, in an effort to help resolve this matter, we have completed a reinvestigation and a final determination has be sent to consumerPlease allow 3-business days for this information to be sentThank you *** ***
***
*** ***
Thank you for your inquiry and the opportunity to respond via this forumOn January 4th, wereceived a phone call from consumerThe consumer's Initial concern was regarding Healthcare Providers billing regulation and requirements, specifically 501-R regulationsWe explained that
we are aware of the changes aod we are update to date compliantWe provided all necessary Information available at that timePromptly thereafter, we began investigating the matter with our client at lengthA final determination has been made effective today January 17t11,Because of the private nature of the matter and consumer protection laws, we will not be able to disclose personal information via this forumChanges have been made Inthe relevant file and an updated report will be sent to consumer in writing within 3-bustness daysWe would ask both consumer and Revdex.com to please hold while this Information Is received at consumer's residenceWe are more than confident the enclosed letter will meet the consumer's satisfaction
Complaint: ***
I am rejecting this response because: I have not received any correspondence from *** *** as stated in their responseI need proof that they agree to remove this negative mark from my permanent credit recordBy them not accepting responsibly of any wrong doing on their part is disappointing if they spent any time researching my file which shows lack of response on their part, prior to my complaintI believe they are complying only because I have paid my balance in full; not because they admit to continue poor business practicesOne of my complaints is lack of communication which I feel they continue to use in their business practices I have not received anything in writing from them since May of 2017.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTheir letter showed up a few days after I had to accept or reject my responseIt was slow, but it arrivedI will continue to work with the creditors to insure they have cleared all negative marks from my credit record.
Regards,
*** ***
Not a problem [redacted], I have completed our rebuttal. Will you accept this e-mail as our response? Re: Complaint ID [redacted] Our Response: I’ve reviewed this matter in its entirety and thank you for the opportunity to explain further in depth. We apologize for any inconvenience this may have...
caused. At or around August 19th, 2015 DataSearch, Inc. received our notice back with handwritten note of dispute. We promptly reached out to the client/creditor to obtain verification. Once verification was obtained it was forwarded to consumer in writing by mail on September 3rd, 2015. At that time, we did consider the matter resolved. However, shortly thereafter, in response to the verification, we received another letter dated September 15, 2015 explaining, more in depth, the consumers situation. We then began to reinvestigation of our clients claim. We received notification from our client to cease activity and closed this matter with our agency on 09/21/2015. This matter remains closed. We sent a statement dated September 23, 2015 detailing the closure this matter but in the midst of multiple paperwork’s, a verification letter was sent again simultaneously an error. For this confusion, we apologize. We are unable to honor said settlement as we do not have the ability. Again, this matter is closed in our office and we are no longer responsible. DataSearch has corrected the inaccuracies in the relevant file with whom was previously reported, if any. Consumer may contact the original creditor for any live updates regarding the matter. In conclusion, we will resend a new, final copy statement detailing the closure of this matter in our office. Thank you. Kind regards, [redacted] DataSearch, Inc. Supervisor
Thank you for the opportunity to respond via this forum. We have begun investigating this matter with our client. We will respond to consumer within 30 days in writing. If we have not had adequate time to investigate, we will notify consumer that more time is required. Here's what our records show...
thus far Our client's business office sent consumer 5 notices prior to our assignment. None of which returned undeliverable mail. We spoke with consumer on May 06, 2017 and provided information. The consumer stated he would resolve this matter. To date, we have not received any confirmation showing this matter resolved. However, this office will fulfil its duties under all Federal, State and Local law governing our industry. We would ask the consumer and Revdex.com to allow us time to process our investigation and respond. Thank you [redacted]
[redacted]