Complaint: [redacted]
I am rejecting this response because: the only mailing I received from the fraudsters in January showed a zero balance. Nothing else. I still have the envelope and complete mailings. It appears this may only be resolved by litigation
Regards,
[redacted]
To whom it may concern,First, we would like to thank consumer for the inquiry. We've reviewed this matter at length.In general, DataSearch is required to properly identify a consumer prior to disclosing information.We received a phone call on 02/23/2016. In the beginning of the phone call, we were...
unable to disclose information to the unknown caller at the time. This is to protect a consumers privacy.Based on the information we received that day, we promptly began our investigation. Our client notified us of the update and corrections were made in the relevant file on 02/23/2016 after the call.DataSearch does not compromise professional conduct, operational procedures or compliance due to a consumer's bad faith. However, we can assure consumer that all FDCPA, FCRA and Tex, Finance Code compliance conditions have been fulfilled.In conclusion, we have sent notice to our client requesting confirmation be sent to consumer. The document will serve as an equivalent notice from our office as it relates to the business matter.[redacted]
[redacted]
Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 ATTN; [redacted] P [redacted] F [redacted] Due to FDCPA, Tex. Finance Code and consumer protection rules and regulation, DataSearch, inc. will not be able to provide specific details of this matter in this public forum. However, we assure consumer that an in depth investigation has been completed and a comprehensive report describing the detail of this matter was issued to consumer in writing on July 15th, 2016. We would ask consumer to allow time to receive and review the report. We are more than confident the written communication outlining the details will help assist consumer clear any misunderstandings. If consumer has any other question or concerns, please do not hesitate to contact our offices between the hours Sam -5pm CST at [redacted] or toll free 1-800-745-7354. Lastly, DataSearch, Inc. finds no cause of action for litigation. However, if a consumer decides to proceed we will be happy to entertain. Kind regards, [redacted] Supervisor
Although his matter is closed, [redacted], would like to thank the consumer and the Revdex.com in advance for allowing us this opportunity to explain further. First, [redacted], works off the information provided to us by the original creditor. By law, pursuant to the FDCPA 15 USC 1692 we are only obligated to 'send' one initial written communication. The FDCPA requires only that an initial notice be 'sent' and [redacted].does not need to stablish actual receipt by the consumer. Furthermore, Under the FDCPA, Tex. Fin. Code, Business and Commerce Code and the FCRA, there is no duty to phone attempt anyone. However, as a curtesy, we may attempt phones calls but we may not leave a message in order to protect consumer irivacy and to avoid third party disclosure, since we do not know who will listen or overhear that message. [redacted]. would encourage anyone who keels they are receiving SPAM, Scam or otherwise unlawful phones calls to contact the Federal TrLle Commission, register their number with the National Do Not Call List or seek legal counsel. Thank you [redacted]
[redacted]
Rebuttal:Thank you for the second inquiry into this matter. We have investigated this matter in depth. We've confirmed on January 29, 2016 a representative with our clients extended business office confirmed the mailing address with consumer over the phone, in which the consumer promptly confirmed but corrected the apartment number. After confirming the corrected apartment number, the consumer also wished to be communicated by mail. The consumer also made financial commitments that same day. In fact, the consumer called our clients business office back 45 minutes later to finalize thosearrangements. This fact shows consumer had our client's phone number and could have easily contact them in the event additional information was missing or needed. Mail notifications were issued by our client's business office two additional times. Our client made adequate communication attempts prior to assignment. No response was received.Our office goes off the information provided at the time of assignment. Mail notifications were in fact issued by this office as well. We have not been contacted by our client.We would like to take this time this opportunity to explain that the FDCPA nor the Tex. Finance Code does not require this office to communicate by phone. We merely make phone attempts as a courtesy, in which we did ten times prior to the consumer's response.About Desired settlement:The Federal Trade Commission does issue guidance under the FCRA in regards to these matters and appropriate steps will be taken in conclusion. Because of consumer protection laws and privacy acts, we are unable to disclose the outcome via this forum We will, however, investigate our client's claims and mail such findings to consumer within 30 days. We would ask all parties to allow us the time and give patience so that we may handle this matter in conjunction with all Federal, State and Local Laws.Thank you[redacted]
DataSearch, Inc
[redacted] reiterates our current position. The aforementioned letter has NOT been mail returned undeliverable. We will infer the letter has been received by the intended party for that reason.However, we will be happy to provide a copy of this letter in person if the consumer would like to make an appointment to walk in. We are located at [redacted]. We will require a valid driver’s license or photo ID and 2 hours advances notice.We will also be more than happy to provide detailed information by phone. Pursuant to consumer protection laws, we are unable to provide specific details via this public forum.Please feel free to contact this office Monday – Friday 8am – 5pm CST at [redacted] Thank you again, [redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: The client (University Hospital ) erroneously passed along a wrong address and I did not receive any written communication. They had an address of [redacted] instead of [redacted]. I called the university hospital and corrected the address after the account was reported as delinquent. Equifax also had confirmed that the address stated on their file that was sent by DataSearch inc was [redacted] Evidently, someone made a mistake during the initial entry of my data, which is not a fault of my own.They always asked for the ID card to input the Name and Address. I even called University today (9/7/16) and they also had the wrong apartment number on file. I am sure the IT department at the Hospital can provide the logs when changes were made to my meta data.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This business is completly sidestepping the issue of failing to contacat an individual through the mail or by telephone that they have a bill to pay. [redacted]'s policy of not leaving a message on voicemail to call them is wrong and with all the "ROBO Call" spam I receive I don't answer the phone and check my messages. In addition, they failed to check my address which is of Publc Record to enssure they had the correct address. This is totally unacceptable way to run a service that can ruin anyone's credit rating.
Regards,
[redacted]
[redacted] is not a credit reporting agency and we do not determine consumer credit worthiness. [redacted] is a premier agency that has been performing work throughout the United States for over 40 years and has an excellent Revdex.com response rating. Thank you for the opportunity to respond via...
this forum. We have been in communications with our client to take corrective actions in the relevant file. An updated accurate report will be sent to each person who previously received the report. We would ask the consumer and the Revdex.com to allow time to receive this report. We are more than confident this will satisfy the consumer's desired settlement. Thank you [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your inquiry and the opportunity to respond via this forum. A complete internal review of the consumer's complaint has been conducted and completed. Our systematic, procedural and personnel policies are compliant. We find no violations of any Federal, State or Local Laws. If the...
consumer would like to provide exact encounter(s) we will be more than happy to investigate and take appropriate measures. At this time, a comprehensive review and investigation has been conducted and concluded with our client. The outcome of the investigation has been sent to consumer. We would ask that the consumer and Revdex.com allow time for this information to be received at the consumer residence. Thank you, [redacted] DataSearch, inc. Supervisor
Thank you for the opportunity to revisit this matter and explain in this forum. We have reviewed this matter at length and find the following, Consumer called in 03/07/2017 and spoke with the companies team lead in reference to communication and business matter. The consumer brought a disagreement...
to our attention and the call was escalated to our dispute resolution department. We promptly began investigating our clients claim. In accordance with all Federal, State and local laws governing our industry, we must cease communication and obtain verification before any actives can begin again. We cannot ignore these obligations. The investigation has been completed and all compliance conditions met. We mailed the outcome of our investigation today, 03/22/2017. We would ask that the consumer and the Revdex.com please allow time for this information to be received at the consumer's residence. We will not be able to fully satisfy consumer desired settlement due to strict adherence to company policy, State and Federal guidelines. But we are more than confident this matter has been handled in a fair and accurate manner. Thank you in advance
In Response to Revdex.com Complaint ID [redacted]Prior to receiving in our office, DataSearch Inc verified the account with the extended billing office of our client. There were multiple attempts of this assignment to get the account resolved. An agency representative verified all demographic information...
with the consumer and set up multiple payment arrangements. The consumer made a payment towards the balance in that office prior to our office receiving it. Failure to receive subsequent notifications does not affect the validity of the debt and it is the consumer's responsibility to update all information with his/her creditors. After reviewing the history related to this matter in length, it is found that DataSearch Inc. has made sufficient effort to reach the consumer by phone and mail. DataSearch Inc. has handled this matter in accordance with the [redacted] and the [redacted]. DataSearch Inc. has updated the most current and accurate information to all reporting agencies.Finally, as a commitment to our client agreement and obligations under the [redacted], we will not be able to fully meet the consumer's desired request to remove this Item. No innaccuraccies need to be corrected. We have fulfilled our obligations pursuant to all applicable Federal, State, and Local Laws governing our industry.Thank you,[redacted] DataSearch, Inc
Complaint: [redacted]
I am rejecting this response because: the only mailing I received from the fraudsters in January showed a zero balance. Nothing else. I still have the envelope and complete mailings. It appears this may only be resolved by litigation
Regards,
[redacted]
To whom it may concern,First, we would like to thank consumer for the inquiry. We've reviewed this matter at length.In general, DataSearch is required to properly identify a consumer prior to disclosing information.We received a phone call on 02/23/2016. In the beginning of the phone call, we were...
unable to disclose information to the unknown caller at the time. This is to protect a consumers privacy.Based on the information we received that day, we promptly began our investigation. Our client notified us of the update and corrections were made in the relevant file on 02/23/2016 after the call.DataSearch does not compromise professional conduct, operational procedures or compliance due to a consumer's bad faith. However, we can assure consumer that all FDCPA, FCRA and Tex, Finance Code compliance conditions have been fulfilled.In conclusion, we have sent notice to our client requesting confirmation be sent to consumer. The document will serve as an equivalent notice from our office as it relates to the business matter.[redacted]
[redacted]
Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 ATTN; [redacted] P [redacted] F [redacted] Due to FDCPA, Tex. Finance Code and consumer protection rules and regulation, DataSearch, inc. will not be able to provide specific details of this matter in this public forum. However, we assure consumer that an in depth investigation has been completed and a comprehensive report describing the detail of this matter was issued to consumer in writing on July 15th, 2016. We would ask consumer to allow time to receive and review the report. We are more than confident the written communication outlining the details will help assist consumer clear any misunderstandings. If consumer has any other question or concerns, please do not hesitate to contact our offices between the hours Sam -5pm CST at [redacted] or toll free 1-800-745-7354. Lastly, DataSearch, Inc. finds no cause of action for litigation. However, if a consumer decides to proceed we will be happy to entertain. Kind regards, [redacted] Supervisor
Although his matter is closed, [redacted], would like to thank the consumer and the Revdex.com in advance for allowing us this opportunity to explain further. First, [redacted], works off the information provided to us by the original creditor. By law, pursuant to the FDCPA 15 USC 1692 we are only obligated to 'send' one initial written communication. The FDCPA requires only that an initial notice be 'sent' and [redacted].does not need to stablish actual receipt by the consumer. Furthermore, Under the FDCPA, Tex. Fin. Code, Business and Commerce Code and the FCRA, there is no duty to phone attempt anyone. However, as a curtesy, we may attempt phones calls but we may not leave a message in order to protect consumer irivacy and to avoid third party disclosure, since we do not know who will listen or overhear that message. [redacted]. would encourage anyone who keels they are receiving SPAM, Scam or otherwise unlawful phones calls to contact the Federal TrLle Commission, register their number with the National Do Not Call List or seek legal counsel. Thank you [redacted]
[redacted]
Rebuttal:Thank you for the second inquiry into this matter. We have investigated this matter in depth. We've confirmed on January 29, 2016 a representative with our clients extended business office confirmed the mailing address with consumer over the phone, in which the consumer promptly confirmed but corrected the apartment number. After confirming the corrected apartment number, the consumer also wished to be communicated by mail. The consumer also made financial commitments that same day. In fact, the consumer called our clients business office back 45 minutes later to finalize thosearrangements. This fact shows consumer had our client's phone number and could have easily contact them in the event additional information was missing or needed. Mail notifications were issued by our client's business office two additional times. Our client made adequate communication attempts prior to assignment. No response was received.Our office goes off the information provided at the time of assignment. Mail notifications were in fact issued by this office as well. We have not been contacted by our client.We would like to take this time this opportunity to explain that the FDCPA nor the Tex. Finance Code does not require this office to communicate by phone. We merely make phone attempts as a courtesy, in which we did ten times prior to the consumer's response.About Desired settlement:The Federal Trade Commission does issue guidance under the FCRA in regards to these matters and appropriate steps will be taken in conclusion. Because of consumer protection laws and privacy acts, we are unable to disclose the outcome via this forum We will, however, investigate our client's claims and mail such findings to consumer within 30 days. We would ask all parties to allow us the time and give patience so that we may handle this matter in conjunction with all Federal, State and Local Laws.Thank you[redacted]
DataSearch, Inc
[redacted] reiterates our current position. The aforementioned letter has NOT been mail returned undeliverable. We will infer the letter has been received by the intended party for that reason.However, we will be happy to provide a copy of this letter in person if the consumer would like to make an appointment to walk in. We are located at [redacted]. We will require a valid driver’s license or photo ID and 2 hours advances notice.We will also be more than happy to provide detailed information by phone. Pursuant to consumer protection laws, we are unable to provide specific details via this public forum.Please feel free to contact this office Monday – Friday 8am – 5pm CST at [redacted] Thank you again, [redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: The client (University Hospital ) erroneously passed along a wrong address and I did not receive any written communication. They had an address of [redacted] instead of [redacted]. I called the university hospital and corrected the address after the account was reported as delinquent. Equifax also had confirmed that the address stated on their file that was sent by DataSearch inc was [redacted] Evidently, someone made a mistake during the initial entry of my data, which is not a fault of my own.They always asked for the ID card to input the Name and Address. I even called University today (9/7/16) and they also had the wrong apartment number on file. I am sure the IT department at the Hospital can provide the logs when changes were made to my meta data.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This business is completly sidestepping the issue of failing to contacat an individual through the mail or by telephone that they have a bill to pay. [redacted]'s policy of not leaving a message on voicemail to call them is wrong and with all the "ROBO Call" spam I receive I don't answer the phone and check my messages. In addition, they failed to check my address which is of Publc Record to enssure they had the correct address. This is totally unacceptable way to run a service that can ruin anyone's credit rating.
Regards,
[redacted]
[redacted] is not a credit reporting agency and we do not determine consumer credit worthiness. [redacted] is a premier agency that has been performing work throughout the United States for over 40 years and has an excellent Revdex.com response rating. Thank you for the opportunity to respond via...
this forum. We have been in communications with our client to take corrective actions in the relevant file. An updated accurate report will be sent to each person who previously received the report. We would ask the consumer and the Revdex.com to allow time to receive this report. We are more than confident this will satisfy the consumer's desired settlement. Thank you [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your inquiry and the opportunity to respond via this forum. A complete internal review of the consumer's complaint has been conducted and completed. Our systematic, procedural and personnel policies are compliant. We find no violations of any Federal, State or Local Laws. If the...
consumer would like to provide exact encounter(s) we will be more than happy to investigate and take appropriate measures. At this time, a comprehensive review and investigation has been conducted and concluded with our client. The outcome of the investigation has been sent to consumer. We would ask that the consumer and Revdex.com allow time for this information to be received at the consumer residence. Thank you, [redacted] DataSearch, inc. Supervisor
Thank you for the opportunity to revisit this matter and explain in this forum. We have reviewed this matter at length and find the following, Consumer called in 03/07/2017 and spoke with the companies team lead in reference to communication and business matter. The consumer brought a disagreement...
to our attention and the call was escalated to our dispute resolution department. We promptly began investigating our clients claim. In accordance with all Federal, State and local laws governing our industry, we must cease communication and obtain verification before any actives can begin again. We cannot ignore these obligations. The investigation has been completed and all compliance conditions met. We mailed the outcome of our investigation today, 03/22/2017. We would ask that the consumer and the Revdex.com please allow time for this information to be received at the consumer's residence. We will not be able to fully satisfy consumer desired settlement due to strict adherence to company policy, State and Federal guidelines. But we are more than confident this matter has been handled in a fair and accurate manner. Thank you in advance
In Response to Revdex.com Complaint ID [redacted]Prior to receiving in our office, DataSearch Inc verified the account with the extended billing office of our client. There were multiple attempts of this assignment to get the account resolved. An agency representative verified all demographic information...
with the consumer and set up multiple payment arrangements. The consumer made a payment towards the balance in that office prior to our office receiving it. Failure to receive subsequent notifications does not affect the validity of the debt and it is the consumer's responsibility to update all information with his/her creditors. After reviewing the history related to this matter in length, it is found that DataSearch Inc. has made sufficient effort to reach the consumer by phone and mail. DataSearch Inc. has handled this matter in accordance with the [redacted] and the [redacted]. DataSearch Inc. has updated the most current and accurate information to all reporting agencies.Finally, as a commitment to our client agreement and obligations under the [redacted], we will not be able to fully meet the consumer's desired request to remove this Item. No innaccuraccies need to be corrected. We have fulfilled our obligations pursuant to all applicable Federal, State, and Local Laws governing our industry.Thank you,[redacted] DataSearch, Inc