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Kansas Certified CCH Instructor

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Kansas Certified CCH Instructor Reviews (29)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: The company is in the process of attempting to rectify issues, but there is still ALOT? to be done.? If and when everything is rectified and funds refunded, then we will rescind the? complaint but not until then.? Regards, [redacted]

From:? Veronica L [redacted] < [redacted] @qsmoving.com>Date: Wed, Aug 2, at 10:AMSubject: Complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>? Good Morning,Thank you for allowing me the opportunity to response to [redacted] ***’s rejection of our response.? ? Her statement is contradictory; She states she spoke to our Operations numerous times yet she also says we did not contact her.? Additionally, she complains we did not contact yet, she complains the sales reptexted her as a courtesy after her move to follow up with her.? Our contact number is posted on all our documents she signed and was provided copies off.? It is also listed on our website, and all internet search engines.? Although her scheduled move time had to be adjusted and was communicated with her in advance by our Operations Manager, Her move was completed accordingly[redacted] was provided with the services she elected and paid for.? She was not overcharged, therefore she is not owed a refund.? Thank you? Veronica L [redacted] Claims AdjusterQuality Services MovingFurnace Road

1.? ? ? ? ? ? An itemized invoice was provided to **and [redacted] when they signed their paperwork at the time of storage pick up 03/28/and again at the time of storage delivery 05/12/2016.? Another copy will be mailed to **and [redacted] February 1, to their mailing address on file 2.? ? ? ? ? ? ? [redacted] contact Quality Services Moving on Friday July 29th, via email regarding complaints she had of the driver.? Owner Ed G [redacted] contacted [redacted] to discuss and address [redacted] ’s complaints with the driver at that time and [redacted] followed up with an email to Quality Services Moving on November 24, stating she was satisfied with her conversation with MrG [redacted] and appreciated him calling her to speak with her3.? ? ? ? ? ? **and [redacted] submitted a claim for their damaged household goods, damage to their front door and missing boxes that were packed by **and [redacted] , not our moving company.? The claim was submitted to Quality Services Moving on November 24, 4.? ? ? ? ? ? ? At the same time their claim form was submitted, [redacted] informed us she believed she was overcharged for a grandfather clock box and two TV boxes.? Upon researching, we determined she was in fact overcharged for the grandfather clock box, and she was immediately refunded $and provided a receipt for her refund? She was never charged for TV boxes as they have stated in the Revdex.com complaint.? 5.? ? ? ? ? ? Although federal regulations allow for years for claims to be processed and settled, we processed and settled the [redacted] ’s’ claim promptly within weeks.? A settlement for their damaged goods, damages to their front door and of their missing cartons.? The full valuation option they had selected and paid for was honored6.? ? ? ? ? ? After [redacted] emailed Quality Services Moving regarding his disappointment with the settlement he was provided, specifically for his missing cartons, we reviewed his claim settlement and issued a settlement for the 7th claimed missing box which we initially believed was signed for as received at delivery.? Our initial claim settlement determination for the 7th carton was based on incorrect information [redacted] provided on his completed claim form he submitted to us7.? ? ? ? ? ? A detailed explanation was provided to [redacted] , in writing stating that because his missing cartons he had claimed were packed by owner and not packed by our company, we had no way of verifying the contents of said missing cartons, additionally we had no way of verify the value he claimed for each carton.? With this said, we paid [redacted] for the missing cartons he claimed based on the maximum weight the cartons each holds.? Additionally, the contents of said cartons were not itemized on his move Inventory.? The [redacted] s agreed to and signed for their Inventory8.? ? ? ? ? ? ? [redacted] references the “Your Rights and Responsibilities When You Move*” brochure he received prior to his move.? This brochure discusses at length Full Valuation Coverage including items of High Value.? The dollar value [redacted] claimed for of his missing cartons were $2200.00, $1,$185.00, $which exceed $per pound, however **and [redacted] never disclosed these values on their Inventory as they were required to do.? We have exercised our right to limit the liability of loss for these cartons*“Under this option, movers are permitted to limit their liability for loss or damage to articles of extraordinary value, unless you specifically list these articles on the shipping documentsAn article of extraordinary value is any item whose value exceeds $per pound (for example, jewelry, silverware, china, furs, antiques, oriental rugs and computer software).Ask your mover for a complete explanation of this limitation before your moveIt is your responsibility to study this provision carefully and to make the necessary declaration.”? Page 7-Your Rights and Responsibilities When You Move, U.SDepartment of Transportation, 9.? ? ? ? ? ? ? ? “Your Rights and Responsibilities When You Move” also states the following on page 8.? Reducing your Mover’s Liability The following are some actions that may limit or reduce your mover’s liability for loss or damage to your household goods: 1.? ? ? ? Your acts or omissions cause the loss or damage to occurFor example, improper packing of containers you pack yourself do not provide sufficient protection or you include perishable, dangerous, or hazardous materials in your shipment without your mover’s knowledgeFederal law forbids you to ship hazardous materials in your household goods boxes or luggage without informing your mover2.? ? ? ? You chose the Waiver of Full Value Protection ?" Released Value level of liability (cents per pound per article) but ship household goods valued at more than cents per pound per article3.? ? ? ? You declare a value for your shipment which is less than the actual value of the articles in your shipment4.? ? ? ? You fail to notify your mover in writing of articles valued at more than $per pound.(If you do notify your mover, you will be entitled to full recovery up to the declared value of the article or articles, not to exceed the declared value of the entire shipment.) ? [redacted] ? In light of [redacted] ’s complaint to the Revdex.com, company owner Ed G [redacted] has contacted [redacted] to invite him to a meeting to discuss his claim settlement and resolution in person.? [redacted] has yet to accept the offer.? ? At this time, we have addressed each of [redacted] ’s concerns filed in his complaint to the Revdex.com?

[redacted] 's claim has been settled in full at a higher monetary value? ?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factualThe same cannot be said for QSMThey have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from themEven in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching themThey are welcome to explore their legal options however I urge them to consider the costs of this type of retaliationI am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to usAs I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence Regards, [redacted] ? [redacted] ?

Good AfternoonThis customer's concerns are being addressed and customer has agreed to rescind her complaint filed with the Revdex.com.Thank youVeronica C [redacted]

Good Morning,We have honored [redacted] 's Valuation coverage he elected? We have honored all of our obligations to [redacted] for the services he paid for? We have provided [redacted] with ample information, as well as documentation to support the facts? However, given [redacted] 's continuous defamatory, egregious remarks of our company, employees and now accusations regarding our company, employees, ? We will now be turning this matter over to our legal Counsel for review and further action? Additionally, As the email from MrEd G [redacted] to [redacted] stated, [redacted] and [redacted] signed and dated a STATEMENT OF CLAIM clearly stating "Confidentiality Clause: Any misuse or unauthorized disclosure of claim information, written and/or oral, may result in legal action." ? Dated 11/25/? Thank you,

Good Morning, We have been in communication with Mrs [redacted] We arranged to have her ottoman repaired, repair has been completed, and ottoman is being delivered to Mrs [redacted] on Saturday December 17th

Date: Wed, Jul 13, at 2:PMSubject: *** *** ID # ***Response to ComplaintTo: "***@myRevdex.com.org" Dear *** ***,In response to *** ***’s complaint I found *** ***’s estimated move rate was $(men @ hours) *** *** actual
move rate was $(men @ hours) *** *** paid $less than his estimate. On June 14, 2016, I sent *** *** a letter and a Statement of Claim form for him to submit his damage claim, and also to address his concerns See partial letter below To date *** *** has not filed a claim with Quality Service Moving.From: Ellen KSent: Tuesday, June 14, 3:PMTo: '***@**.com'Subject: ClaimImportance: High Dear *** ***, We are sorry to hear that you incurred damage during the move and for the inconvenience this has caused you Please know that we take this very seriously and will work with you to correct this matter I have attached a Statement of Claim form for you to complete and return to Quality Services Moving Your claim must be submitted in writing to our company at Furnace Road, Suite 140, Lorton, VA You may also send it via fax at ###-###-#### or email to [email protected]. If you need additional information please do not hesitate to let me know Thanks again for your assistance. Regards, Ellen KQuality Services MovingFurnace Rd #140Lorton, VA 22079###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The company is in the process of attempting to rectify issues, but there is still ALOT to be done. If and when everything is rectified and funds refunded, then we will rescind the complaint but not until then.
Regards,
*** ***

As previously stated, we were hired to move boxes from the garage to another room in the ***'s home We completed the work we were hired to do We completed it efficiently and as scheduled We are not responsible for faulty installed shelving, we are not responsible for structural weaknesses in the ***'s garage, we are not responsible for any damage caused to the ***'s vehicle as a result of those faulty installed shelving and structural weaknesses in their garage With that said, we are not responsible for any damages to the ***'s vehicle as a result of the faulty installed shelving The ***'s demanded we pay for the damage to their vehicle as well as the cost of a rental car while their car is being repaired and threatened to file a complaint with the Revdex.com and Trade Commission if we did not oblige In addition to this complaint they have filed with the Revdex.com they have also filed a complaint with the Fairfax County Department of Cable and Consumer Affairs A legal response to that complaint filed including all exhibits of evidence supporting our stance in this matter has been submitted to the Fairfax County Department of Consumer Affairs The filing date of this response is August 14, 2016.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Wed, Jul 13, at 3:PMSubject: *** *** ID# *** Complaint ResponseTo: "***@myRevdex.com.org" Dear *** ***, *** ***’s move took place on February 27, In review of *** ***’s signed moving documentation there are no exceptions
notating moving issues and/or damages at delivery *** ***’s estimated move rate was $1, *** *** paid $1,for her move. On March 10, *** *** contacted our office to discuss her moving experience I immediately discussed this matter with our Quality Control Manger Our Quality Control Manager offered, at no charge to her, to meet with *** *** at her home to address her concerns, inspect damages, move cartons, and remove any moving debris in her home *** *** declined our offer *** *** was sent a letter and a Statement of Claim form on March 10th to file her claim *** *** filed her claim, dated March 18, *** ***’s claim settlement was mailed on March 29, *** ***’s settlement amount was not based upon her selected signed moving documentation We elected to settle *** ***’s claim at a higher monetary value If you need additional information please do not hesitate to let me know Thanks again for your assistance. Regards, Ellen KClaims

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The documentation provided by QSM and myself show that all my statements are factualThe same cannot be said for QSMThey have failed to provide any facts to support their statements regarding their failure to honor the protection plan that I purchased from themEven in this latest message they continue to provide examples of their unethical business practices which explains why it was difficult to find the truth about the behavior of this company when we were originally researching themThey are welcome to explore their legal options however I urge them to consider the costs of this type of retaliationI am certain that it would be much cheaper for QSM to settle this claim immediately in accordance with the documents that have been provided than deal with the aftermath of a frivolous lawsuit and the other legal remedies that are available to usAs I have mentioned multiple times, I am willing to settle this matter however QSM has absolutely refused any discussion unless it is physically at their location miles from me and have never provided any documentation to support their failure to provide a cash settlement for the replacement value of the items that were lost as a direct result of their employees' negligence
Regards,
*** ***

Good Morning, Thank you for bringing this matter to our attention We will look into this matter and respond with a resolution

Good AfternoonThis customer's concerns are being addressed and customer has agreed to rescind her complaint filed with the Revdex.com.Thank youVeronica C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed
as Answered]
Complaint: ***
I am rejecting this response because: The job was for movers and I only received I contacted Operations several times to discuss and they continuously told me that they were trying to get other movers out there They DID NOT contact me The same thing that happened when packers were to show up, but only actually did I did not speak to the sales rep several times The last correspondence from her was when I advised her, via text, that my move date was incorrect and she replied "I will make it work" I sent that text to Operations as well She didn't contact me again until a week after the move saying "I hope the move went ok" She was well aware that the move did not go ok because I had texted and called her several times with no response So, not only did they not move me on the correct day, but they did not send the number of movers that they were supposed to The damage to my things is moot, as the entire job was incorrect and the damage to my things is not my dispute, but rather just an additional problem
Regards,
*** ***

From: Veronica L***Date: Wed, Aug 2, at 10:AMSubject: Complaint #***To: "***@myRevdex.com.org" Good Morning,Thank you for allowing me the opportunity to response to *** ***’s rejection of our response. Her statement is contradictory; She states she spoke to our Operations numerous times yet she also says we did not contact her. Additionally, she complains we did not contact yet, she complains the sales reptexted her as a courtesy after her move to follow up with her. Our contact number is posted on all our documents she signed and was provided copies off. It is also listed on our website, and all internet search engines. Although her scheduled move time had to be adjusted and was communicated with her in advance by our Operations Manager, Her move was completed accordingly.*** *** was provided with the services she elected and paid for. She was not overcharged, therefore she is not owed a refund. Thank you Veronica L***Claims AdjusterQuality Services MovingFurnace Road

*** ***'s claim has been settled in full at a higher monetary value

Good AFternoon,*** *** never contacted our claims department to report and file a claim for her damages she referred to in this Revdex.com complaint I have attached a copy of the email I have sent to her along with Claim Form and instructions She had contacted our Sales RepMike S*** a
few days ago regarding her issues with the service during her move He assured her he would meet with the company owner to discuss and follow up with her to provide a resolution, however it seems she has not afforded him the opportunity I will now be reviewing her services provided, the fees she was charged to determine if she is due a refund I see in this Revdex.com complaint filed, *** *** has requested a refund of $ I'd like to request how *** *** determined that figure as a refund she believes she is owed.Thank youVeronica L***Claims Department

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Address: 333 W Beloit Ave, Salina, Kansas, United States, 67401-5412

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