Kansas Certified CCH Instructor

*** *** response rejection will be brought to the attention of the President, owner of the company, for resolutionPlease note the President made several attempts to contact *** ***, leaving voice messages for *** ***.? He spoke to *** *** realtor, whom was acting on his behalf.? His realtor can attest to speaking with the President of the company.? *** *** claim settlement was fully explained, in writing, on multiple occasions.? *** *** did not provide documentation, stating he could not, to support the claimed value of his sofa.? *** *** received a settlement check based on Replacement Value of Like Kind.? ? If you need additional information please let me know? ? Regards, Ellen K*** Claims Quality Services Moving Furnace Rd #Lorton, VA ###-###-#### ***@qsmoving.com www.qsmoving.com This electronic communication and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone elseIf you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibitedIf you received this e-mail in error, please return the e-mail to the sender, delete it from your computer and destroy any printed copy of it

Good Morning,We have contacted Ms*** regarding her complaint and are working with her to resolve this matter? ? Thank You,Veronica L***-C***Quality Services Moving

Good Morning,We have honored ***'s Valuation coverage he elected? We have honored all of our obligations to *** for the services he paid for? We have provided *** with ample information, as well as documentation to support the facts? However, given ***'s continuous defamatory, egregious remarks of our company, employees and now accusations regarding our company, employees, ? We will now be turning this matter over to our legal Counsel for review and further action? Additionally, As the email from MrEd G*** to *** stated, *** and *** *** signed and dated a STATEMENT OF CLAIM clearly stating "Confidentiality Clause: Any misuse or unauthorized disclosure of claim information, written and/or oral, may result in legal action." ? Dated 11/25/? Thank you,

Good Morning, We have been in communication with Mrs***? We arranged to have her ottoman repaired, repair has been completed, and ottoman is being delivered to Mrs*** on Saturday December 17th

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I don't fully accept their response because they had questions for me and some of the information in their response was erroneousTo answer their question: I requested a refund of $because we were considering using another moving company who said our move would cost $less than what Quality would costHowever, I chose to go with Quality based on what was promised to me regarding the level of service? I did not think that asking $was fair, so I requested half of that.? I did contact the claims department and the salesman, Mike S*The claims department alerted us that we had months to prepare our claim, and we have been working on tracking down all of the information they require to file the claimSo that is that we did not contact claimsAnd I contacted Mike to complain via phone and emailHe responded to me after my third email message to him and said that he would be following up once our claim was filedRegards,? *** ***?

**and *** *** were referred to us by their insurance company, ***? They hired Quality Services Moving to remove boxes that had fallen onto their car in their garage and move said boxes to the family roomThe boxes had fallen onto their car when a shelving unit in their garage
had collapsed? We were not made aware the faulty installed shelving unit still posed an injury hazard when **and *** *** hired Quality Services Moving and the injury risk this faulty installed shelving unit posed to our movers? When our movers arrived at the *** residence, they began removing the boxes that had fallen onto the car and moving them into the family room as instructed by **and *** ***? Our movers asked *** *** to remove her car from the garage to ensure additional damage to the car did not occurand *** *** refused stating he couldn't locate her keysWe completed the task we were hired to do.? We are not responsible for the faulty installed shelving units in their garageWe are not responsible for damage caused by their fault shelving units, nor were we hired to repair faulty installed shelving units in their garage.? Additionally, we have learned *** *** took photographs of our employees without their knowledge or consent

*** *** claim was settled based on his selected valuation.? His selected deductible was ONLY applied to his claim settlement.? Upon being notified of his dissatisfaction with his settlement, and explanation of same, the President of the company has reached out to *** *** to
resolve? this matter
Sincerely,
Ellen K***
Claims
Quality Services Moving
Furnace Rd #
Lorton, VA
###-###-####
***@qsmoving.com
www.qsmoving.com
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
I find it very concerning that the business repeatedly states that the President/Owner will be notified of my complaints however he has not tried to call me yetI have returned his calls only to get his voicemailI seems he has spent more time and effort to talk to my realtor (perhaps because she refuses to use this company any more and has advised other realtors to avoid this business also) than to work with me on a resolutionEllen K*** informed me that I cannot talk to her by phone and can only correspond by emailMsK*** repeatedly takes my realtor off the copy of emails back to meMy realtor is not acting on my behalf as indicated however my realtor is trying to assist me to resolve this nightmare of a problem with this companyI have provided all documentation requested (including pictures of the damaged furniture, photos of tags showing make and model numbers) and provided cost? information of "like kind" furnitureThe company wants to pay me for a lower quality article only at the cheapest price they can find that is in know way "like kind" valueI have been given multiple reasons for not paying and the answer changes with each responseI was told by MsK*** that the only option I had was to go through a third party "arbitration" company and I did submit a request for arbitrationThe response from the arbitration company was that my claim cannot be resolved using them because it was an "in state" moveI'm back to square oneMy claim or any attempted settlement of my claim has not been fully explainedI recently was emailed a document (by yet another person not the owner or MsK***) with valuation options that was not a document that I had signedI have not been notified of what documents the company claims I have altered but some documents I have from the business clearly show another signature that is not mine (signed by another person with the business).The business took my money, promised me that I had the best coverage for any damage (full replacement value) and now they are trying to explain how they do not have to pay replacement value of the same qualityAs I said, the reasons keep changing and they have tried to tell me that the coverage was by weight.I am being lied to and avoided and I do not see that the business is in good faith trying to resolve this complaint
Regards,
*** ***?

Dear [redacted], I apologize for the confusion you’ve experienced regarding the {N} power program. We try to educate store employees as much as we can on how to troubleshoot errors with {N} power coupons, but they are not always able to resolve a problem at the register. We have a team at our home office...

that is responsible for troubleshooting any challenges you have with using the program, which is why they directed you to send an email to the [email protected] detailing your issue. We can research your purchase and credit you for any discounts you should have received for a transaction. We simply need to see a copy of your receipt, or the date and transaction number of your receipt, so we can look it up in our systems. Because we want to acknowledge your frustration I’d like to send you a $15 gift card. Please confirm if I should send the gift card to the address below, which was listed on this Revdex.com message. [redacted] Thank you for shopping with us [redacted].   [redacted], Director of Customer Service and PR