Kansas Paving

Thank you for bringing this matter to our attentionWe will engage the billing dept 1st thing today and get the resolution settled appropriatelyI apologize for the delay and lack of communication from our teamWhen errors or concerns such as these occur, proper communication and making sure there is a full understanding of what has and will occur is the key to resolving the issuesOnce again, thank you for reaching out to us via the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I appreciate they're response, but the reason I had to have tested lens replaced before the warranty is because I felt the first lens were defectiveI returned them after month and was told it was smudgesThe scratch resistant coating did not hold upI followed their instructions, wet lens and us their cleaning cloth to remove debrisI use different the spray as needed following the same directionsThe warranty should be longer on these replacement lens, not just monthsI had to replace them earlier then expected due to the poor quality of the productI tried to return the lens but was turned down due to having them for longer than daysI w
Regards,
*** ***

Thank you for bringing this matter to our attentionThe Corporate Office is not aware of any follow up correspondence since your original emailIf there has been, and we have failed to reach out to you in error- we apologizeWe have forwarded this concern to the Manager you spoke withHe will
reach out to you shortlyWe have also copied the District Manager for follow upYour satisfaction is our top priorityYes, while there is no such thing as "scratch proof" lenses, we do know the difference between "wear and tear" and a defective coatingWe warrant lenses against defective coatings for year but will always address concerns on a case by case basisWhen in doubt, we favor the customer's sideIf you do not hear from the Office or the District Manager by the close of business Monday- please call *** and ask for the District Manager of the Desert Ridge locationThanks you again for letting us serve you--

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms ***r, Thank you for bringing this matter to my attentionI will give it my top priority today and make sure a resolution is forthcomingI have forwarded this concern to the billing supervisor who will get it solved asapI apologize for the ridiculous and unacceptable amount of time
this has takenPlease accept my apologies for any grief this has cause youThere is no viable excuse to have an issue like this carry on so longIt will be addressed immediately at the highest level

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I received message/voice mail from NationwideI will pick up glasses tomorrow.Thank you very much.
Regards,
*** ***

Nationwide Vision is aware of a pending authorization for compensationHowever, neither a requested receipt detailing the replacement cost nor the damaged lenses has yet been given to Nationwide Vision CenterTentative approval has been given pending the receipt of these itemsThe District
Manager will reach out to Mrs *** today to follow up on this requestNationwide Vision understands that retrieval of the damaged lenses may or may not be available and will proceed appropriately once that aspect has been decidedThank you for reviewing this matter with usWe look forward to hearing from Mrs ***

Nationwide Vision has previously addressed the issue detailed herein. It is our understanding that this issue was resolved on or about the last noted day in question. If there is any remaining issue that needs a solution, please let us know by contacting the Director of Clinical Services for Office...

33090 at 480-961-1865. Dial "0" for the operator. Nationwide Vision sincerely apologizes for the untimely return of your call. This issue has been addressed and redirected for continuous review. Thank you for your understanding.

Thank you [redacted], It is our understanding that the confusion has been rectified and that associates are expediting the situation. We apologize for any inconvenience. This was most certainly a recording error on our part. We appreciate you bringing this to our attention and deeply regret the time...

delay caused as a result. We will make this right for you. If you need any further need to speak to someone other than the office manager, please call the District Manager at the Nationwide Vision Corporate Headquarters 480-961-1865- dial 0 for the operator... Thank you again for your patience....

Nationwide Vision has reviewed the initial and subsequent complaint with the office manager in Kingman Arizona and other parties. The manager will confirm the quote from the optical mentioned in the complaint. Upon doing so, A check in the amount of the confirmed amount will be issued. All parties agree that the best chance for you to achieve satisfaction would be to grant your request. We will provide expedited status for the confirmed amount so as to better aid you in you getting your new lenses.  Thank you for your patience. Please accept our apologies for the difficulty you experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to address your concern. I have communicated your request to the office indicated. A representative will contact you to determine the information needed to solve your needs. Proper communication of services are very important to us and I consider it our responsibility...

to make sure patients are served to the best of our ability. If the patient in question was indeed eligible for services on May 20, we will gladly fulfill your request. Please understand that often there is an amount due for replacement services that must be collected before services can be rendered. This is usually the only reason that service may be delayed once authorization is obtained. Our office representative will communicate that information to you once we can determine the status of your sons' insurance on May 20. I apologize for any miscommunication on the part of Nationwide Vision and hope that we can resolve any concern very quickly. I will be updated by the office once you have been contact to assure a timely resolution.

Thank you for making us aware of your concern. I can assure you that we will reach out to you asap to assist you in resolving this matter. Due to privacy regulations I cannot detail those actions here but I do believe we have identified the location you went to in our records. The District Manager...

has been made aware of this notation and will reach out to you personally. If you do not here from her within 1 business day please call the Nationwide Vision Corporate Office at [redacted] and dial 0. Ask to speak to the District Manager of the location you went to and they will put you through to her. Once again- thank you for reaching out to us though the Revdex.com web page. Customer Satisfaction is always our top concern. - Nationwide Vision

Dear Mrs [redacted], Thank you for bringing this issue to our attention. It is my understanding that you have brought this issue to the office manager and they have investigated the insurance claim and the reasons for the claim denial with respect to the frame you selected. Nationwide...

Vision is 100% committed to patient satisfaction. The claim authorization received from [redacted], your insurance carrier, included benefits for both frame and lenses. As you know, with all insurance claims, providers will file the claims with the reasonable expectation that the claim will be paid to the provider, Nationwide Vision in this case, as authorized. If for any reason, the Nationwide does not receive the claim reimbursement from [redacted], the patient is responsible for the unpaid amount of the claim. That said, it seems reasonable in this case that an error has occurred in the claim authorization process either by miscommunication, since this was a verbal authorization from [redacted], or [redacted] has denied the claim for some reason not yet stated. As of this response, I have contacted the billing department and asked that they rescind any outstanding balance of claim with respect to the amount owed. In good faith, we will investigate the issue further and determine the reason for the claim denial from [redacted]. On behalf of Nationwide Vision, we apologize and regret any grief this issue may have caused. As the #1 provider of eye care services in [redacted], we are proud not only of the service we provide but of our A+ rating with the Revdex.com. We are excited about our [redacted] office and hope that you will find our solution satisfactory. If we can be of any additional service please allow our team to assist you. Sincerely, Nationwide Vision

Dear Sir- While it is true that frames cannot generally be returned once they have been "used" it is also assumed that you should be happy with the purchase when solving a need. Since this frame does not meet that expectation I have instructed the office to accept the return and refund the...

purchase upon receipt of the frame. Assuming the frame is in proper order (not damaged), the office will call you to process the refund via phone. Nationwide Vision does not restock frames but we can donate them if appropriate to do so. Thank you for your business- I hope we can help you in the future. Nationwide Vision

Nationwide Vision has reviewed the claim and accepts the customers explanation of services rendered. After accommodations were made the final product delivered would indeed fall under the original benefit plan allowance. The Office has reached out to the customer to process a refund as directed....

Thank you for bringing this to our attention.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  I was contacted today by Seth at Nationwide Vision.. I went to where I bought the glasses on Tatum Blvd.  Seth was super nice, he took care of me and everything is straightened out.   I want to thank Nationwide Vision and especially Seth.                                                    [redacted]

Thank you [redacted] for the opportunity to address this for you. I apologize for the manner in which you were treated. As you know from previous experiences, it is always our goal to make sure we meet and exceed all your expectations. Clearly we did not achieve that here. I will address this...

issue with the District Manager and have her reach out to you. I'm sure we can satisfy any concerns you have. Thank you for the opportunity to correct the matter by reaching out to us. If you have any further concerns or do not hear from us soon, please contact the Nationwide Vision Corporate Headquarters at 480-961-1865. Ask for the District Manager of the Prescott area locations. Again, thank you for giving us a chance to make it right- Have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this matter to our attention. While the exchange of personal information is prohibited on this site, I can assure you that quality and service are extremely important at Nationwide Vision. We will look into the concern regarding the delayed or erroneous payment from...

your insurance company that resulted in the collectible amount. Generally these issues are solved in a timely manner. A billable amount uncollected from several months ago does raise a concern. We will get back to you on that. As far as your eyewear is concerned, if there are any obvious defective materials Nationwide Vision will replace or repair these items in a timely manner. Please contact the office you purchased them from and they will behave accordingly. We will make the office aware of your concern so they can be properly prepared. If you have any further concern, please contact the Nationwide Vision Corporate Headquarters and ask for the District Manager of that location. I am confident you will be satisfied with the resolution. Thank you again for letting us know of your concern.