Kansas Paving

Dear Mr [redacted] ,Thank you for bringing this to our attention. Your satisfaction our ultimate goal. I have inquired into your situation and have been informed by the office manager that your glasses arrived on our about 7/16 after several delays that prevented a more timely delivery. We pride...

ourselves on our service and excellent delivery times on glasses and other services we provide. Clearly your experience does not reflect that mission. I have initiated an inquiry as to the reasons behind the delay. It is my understanding that the office manager has left you a voicemail at a number different than the one we had recorded. Please accept our apologies for any error on our part but please also confirm the original phone number on record. I suspect we have made an error. If we can be of any further assistance, the office manager has been instructed to extend the courtesy necessary to make sure you are pleased with your glasses. Once again, thank you for bringing this matter to our attention. Nationwide Vision

Thank you for bringing this matter to our attention. Nationwide Vision apologizes for any inconvenience this issue may have caused. Patient Satisfaction is always the ultimate goal when servicing the needs of our patients. If we are unable to do so in a timely manner, a refund is warranted. The...

office manager and district manager has been notified and will comply with your request. The office manager will determine the correct refund amount and communicate with you directly before requesting a refund check.