Kanter Auto Products

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meProblem is as per your companies policy I was suppose to receive refund last Thursday and never received it

Response: sans-serif;">We Apologize for the delay in Processing the Warranty claimThe claim was paid on July I called and Left the custome a voice mail Advising to contact me with any further questionsDan [redacted]

#f0f0f0;"> Response: Mr [redacted] Purchased a Door Glass weatherstrip kitHe had a misunderstanding as to what was in the kitThe quarter seals he is looking for are not part of the door glass, therefore they are not in a door glass weather strip kitHis letter states I told him it was ok to keep a portion of the kitI never told him to keep a portion of the kitOn July I spoke to [redacted] and he was advised to return the complete kit for a refundWe processed a refund of $for the portion of the kit he returned on 9/4/ [redacted]

Call tags have been issued for all merchandise Customer will receive full refund for all items on this order including items installed on her car which will not be returned We apologize for the problems which were entirely our responsibility

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

If you are interested in any parts for your Packard DO NOT ORDER THEM FROM Kanter unless you enjoy pulling your hair out or other self abusive actions. These are facts and no need to give details regarding my own horrible experiences with them. Stars? ZERO if possible but in order to post this I will have to give them one I suppose.

Mr*** Has a justified ComplaintThere was a delay in the refund processWe have refunded his full purchase price to the credit card he made the purchase withWe apologize
for the error and have taken corrective action *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I purchased a fuel pump push rod from Kanter Auto Products for my Cadillac Coupe DeVille My original had some corrosion and I wanted to put in a new one The rod that I received did not fit into the hole According to my calipers, it was machined thousandths wider than my originalWhen notified of the issue, Kanter told me they'd need to research this and get with their manufacturer and get back to me That took days They determined that all of their pushrods were machined the same width as the one I have recieved, and although that was obviously that wrong size, they said they'd need to research it some more Days have passed and nobody called me I wanted to just have them ship the wrong part back and refund me my money Nobody in customer service will pick up the phone or return my call, and the sales people are rude Meanwhile my car is waiting for a good part and Kanter has wasted both my time and money DO NOT deal with them

We apologize for the error in processing the $refundWe are refunding the customers credit cardThank You *** ***

*** contacted M* *** and apologized for the lack of communication and delay of the orderWe will be shipping the order with in a weekThank you ***
***

I entered the store of Fred Kanter and engaged the owner fred with some pleasantries and a discussion of what I wanted*** *** *** *** *** *** ** *** ** *** *** *** *** * *** *** *** *** ** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** * *** ** *** * *** *** *** *** ** *** *** *** * ** *** *** * *** *** *** ** *** ** *** *** *** *** *** *** *** ** ** *** ** *** ** *** ** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** * *** *** * *** *** *** ** *** I left waiting to hear from him about the fuel pumps I wanted to buy, so I called him and he said since I would not look at his computer to see the *** statistics he would not sell me anything, he chose not to serve me Very unusual for a retail store that sells to car collectors not to want to sell to conservatives The business regulations his left wing buddies have imposed should teach him something The man was rude in his mannerism and very aggressive not sure why he thought I would want to hear his garbage I am and have been seeing more and more of this kind of behavior and have no patience for it I have never written a review before but he clearly stepped over the line

I purchased a brake conversion kit from Kanter in order to convert my Oldsmobile Toronado from drum to disc brakes It was the first time they offered this kit and I was told by Carlos in customer service that I was the first person to use the kit After trying to install the kit it became apparent that the booster didn't fit because it was too large I was directed to the supplier in Orange, California who acknowledged that they had never tried to install the kit on a Toronado but assumed it would work since it was similar to another vehicle--some kind of Cadillac They sent me another booster which didn't work either since it ended up somehow getting brake fluid in itNext,the parts were to be picked up at the repair shop and mailed to California for analysis Dan in customer service apparently didn't send the shipping slip to my garage and now (weeks later) they are asking me to either have the parts picked up or move the car from their garage (which has no brakes)I have found their customer relations head person -Dan W***_- to be hostile and minimally responsive He tends to be very defensive and usually looks for reasons as to why the problem must somehow be the mechanic's fault or my fault or some other reason why the product doesn't workI have now spent hundreds of dollars on labor with two different shops--both of which are top shops in my town-and have not resolved the issue My car has been tied up for a couple of monthsI have previously order many products from Kanter over the years without any problems This is the first problem and first complaint Thus far it's been an ordeal made much more difficult by their hostile customer relations headI would like to find a final solution for this problem which would eventuate in disc brakes that work and partial credit for the brake kit in order to cover the excessive labor costs Also, Kanter needs to record and monitor their customer relations calls for their own well beingSincerely, *** *** ***

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Call tags have been issued for all merchandise Customer will receive full refund for all items on this order including items installed on her car which will not be returned
We apologize for the problems which were entirely our responsibility

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received a phone call updating the status of my order on 8/4 and the carpet arrived on 8/8.  I find that this resolution is satisfactory to me.

Response:
sans-serif;">We Apologize for the delay in Processing the Warranty claim. The claim was paid on July 28 2016. I called and Left the custome a voice mail Advising to contact me with any further questions. Dan [redacted]

I ordered a master weather stip kit from Kanter on Friday via online. We checked and double checked the order. 2 dr hardtop Dodge. Item # [redacted] $860.00. I printed the receipt.
I got a call on Monday, and Raymond ext [redacted] told me I made a mistake and it was for a Convertible. I knew better and asked him to give me the correct item #. I was correct, not him. He said the kit that I needed was $1258.00. When I asked him to honour his price he said, "there is no way I'm taking that big of hit on price difference". I cancelled the order. Left a message with customer relations but no one called back. Dishonest company is what this says about them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Problem is as per your companies policy I was suppose to receive refund last Thursday and never received it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Response:
Mr [redacted] Purchased a Door Glass weatherstrip kit. He had a misunderstanding as to what was in the kit. The quarter seals he is looking for are not part of the door glass, therefore they are not in a door glass weather strip kit. His letter states I told him it was ok to keep a portion of the kit. I never told him to keep a portion of the kit. On July 1 2014 I spoke to [redacted] and he was advised to return the complete kit for a refund. We processed a refund of $397.00 for the portion of the kit he returned on 9/4/2014. [redacted]