Kanter Auto Products

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I thank Kanter Auto Products for responding to this complaint and ensure we will continue to have an amicable relationship as they have been a wonderful vendor for over 20 years, assisting me in numerous restorations.  Thanks Revdex.com for your assistance in this matter, I did not want to escalate the complaint to this level but sadly, was getting no satisfaction from the business despite numerous attempts to contact them.

Review: I ordered some old car parts from this company. The parts were very good quality, the customer service was great, and they were shipped across the country in a timely fashion. The parts wound up not being for my application (not due to any fault of the company). I had to order two new pumps, and then send both sets back for a refund and core charges. I did this at the end of July. After speaking to them multiple times, and being told when I could expect the credit to go threw multiple times, I still have not seen it as of 9-8-14. They get paid before the parts get shipped, but I have to wait over a month for a refund and core charge? They could have sent me a check and I would have had the money three weeks ago. I see no reason why this process should take this long, and if it does just tell me that up front. The fact that apparently the only guy in the company that does those transactions went on a weeks vacation shouldn't be my problem.Desired Settlement: I paid with a credit card thru Paypal. There is no dispute as to the dollar amount. All they would need is my E-mail to credit that account. I simply want the account (or card)credited the agreed upon amount.

Business

Response:

Mr. [redacted] Has a justified Complaint. There was a delay in the refund process. We have refunded his full purchase price to the credit card he made the purchase with. We apologize for the error and have taken corrective action [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a master weatherstripping kit from kanter auto parts in may of 2015 it is currently august 2015. I currently still do not have the complete kit nor do I believe I will ever receive it .

I have made numerous calls without any help, so I requested return authorization and shipping labels a week ago without any response. There customer service will not return calls or send me authorization for return or refund.Desired Settlement: I would request immediate RGA number shipping labels and full refund of my funds.

Business

Response:

Review: I ordered a carpet set for a 1965 AMC Ambassador convertible online from Kanter on April 14, 2014 (order ID [redacted]). I received a call from [redacted] in customer service on 4/15 or 16 to clarify some information on the order form. When I talked to him and gave him the information, he said the order would take 4-6 weeks and was non-refundable because it was custom made. I agreed and he said he would place the order. In approximately mid-June, when I had not received the carpet, I called customer service to check on the order. I reached an answering machine so I left a message but never received a return call. I called the following week and reached [redacted] in customer service. He put me on hold and tried to reach the supplier who did not answer so he left a message and told me he would get back to me as soon as he heard anything. I never heard back so I called again after about a week and reached an answering machine. Left a message, no return call. Called one more time after another week or so and reached [redacted] again with the exact same results as before. So here it is about 15 weeks after placing the order and no carpet and no information from Kanter.Desired Settlement: If I can't get my order as placed in the next few weeks, I want my money back.

Business

Response:

[redacted] contacted M[redacted] and apologized for the lack of communication and delay of the order. We will be shipping the order with in a week. Thank you [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a phone call updating the status of my order on 8/4 and the carpet arrived on 8/8. I find that this resolution is satisfactory to me.

Review: I ordered a voltage regulator for my 1959 Cadillac on 9/15/2014 and paid for it with my debit card. Because I did not need the part, I called the company around 10/10/2015 and got confirmation from their representative that I could return the part and they would refund my money - $69.00. I did return the part and they received it on 15-Oct. Their policy is that it may take up to 10 business days for them to process the refund. I still had not receive my refund as of Wednesday, October 29 which is ten days after receipt of the part. I called them and talked to someone in their customer service department. They stated that it may take another 48 hours for my bank to receive the funds. As of today, 11/3/2014, my $69.00 refund is still not showing in my bank acount.Desired Settlement: I wish to receive my $69.00 refund to my bank account immediately, as promised.

Review: I placed an order for 2 wheel cylinders ($38.00 each), a 1961 Cadillac shop manual ($80.00) and a floor repair kit ($150.00) plus shipping. I was billed $265.05 on 7/18/14, $173.30 on 7/18/14 and $88.00 on 7/21/14. I phoned the company on 7/22/14 at approximately 10am and explained that I had been overcharged for a recent order by $173.30 and the customer service representative agreed, stating my card would be credited the erroneous amount. On 7/29/14 the card had not yet been credited so I phoned the company again, only to receive voicemail. I left a message at approximately 11am but have not received a response to date. I am responsible for all but $173.30 but would like that portion refunded as my card was billed twice for the same auto part. I have been dealing with this vendor for 20 years and believe them to have a good reputation. I would like to continue our relationship but it appears they do not really care about customer service or satisfaction when they do not return phone calls and it takes them nearly two weeks to correct an error they generated.Desired Settlement: Refund $173.30 on debit card

Business

Response:

We apologize for the error in processing the $173.30 refund. We are refunding the customers credit card. Thank You [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I thank Kanter Auto Products for responding to this complaint and ensure we will continue to have an amicable relationship as they have been a wonderful vendor for over 20 years, assisting me in numerous restorations. Thanks Revdex.com for your assistance in this matter, I did not want to escalate the complaint to this level but sadly, was getting no satisfaction from the business despite numerous attempts to contact them.

I purchased a brake conversion kit from Kanter in order to convert my 1966 Oldsmobile Toronado from drum to disc brakes. It was the first time they offered this kit and I was told by Carlos in customer service that I was the first person to use the kit. After trying to install the kit it became apparent that the booster didn't fit because it was too large. I was directed to the supplier in Orange, California who acknowledged that they had never tried to install the kit on a Toronado but assumed it would work since it was similar to another vehicle--some kind of Cadillac. They sent me another booster which didn't work either since it ended up somehow getting brake fluid in it.
Next,the parts were to be picked up at the repair shop and mailed to California for analysis. Dan in customer service apparently didn't send the shipping slip to my garage and now (2 weeks later) they are asking me to either have the parts picked up or move the car from their garage (which has no brakes).
I have found their customer relations head person -Dan W[redacted]_- to be hostile and minimally responsive. He tends to be very defensive and usually looks for reasons as to why the problem must somehow be the mechanic's fault or my fault or some other reason why the product doesn't work.
I have now spent hundreds of dollars on labor with two different shops--both of which are top shops in my town-and have not resolved the issue. My car has been tied up for a couple of months.
I have previously order many products from Kanter over the years without any problems. This is the first problem and first complaint. Thus far it's been an ordeal made much more difficult by their hostile customer relations head.
I would like to find a final solution for this problem which would eventuate in disc brakes that work and partial credit for the brake kit in order to cover the excessive labor costs. Also, Kanter needs to record and monitor their customer relations calls for their own well being.
Sincerely, [redacted]