Kappa Publishing Group, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I authorized a charge of $to purchase a magazine subscription and was charged over $without any reason givenThe charge was incorrectly issued and it took numerous emails to resolve the issue, none of which workedDuring the course of the emails four different amounts were going to be charged to my credit cardAgain, no reason was given for the bizarre and unauthorized rate changeThis company committed fraud by overcharging my card and they seem to feel that reversing the charge is adequateIt isn'tThey have no consistent rates or charges for their magazine subscriptions, and none of the responses I received ever addressed the issueIf I hadn't brought this matter to the Revdex.com's attention, Kappa publishing would still have overcharged me with no reasonThis company needs to implement a consistent pricing strategy and overhaul their online ordering system Regards, [redacted]

Thank you for your inquiry regarding our mutual customer name and address referenced aboveOur records originally show she placed a issue subscription to [redacted] Collection ordered from our websiteAll subscriptions take approx6-weeks for receipt of the first copyMrs [redacted] thought she was purchasing a issue bargain pack, which we offered to cancel the subscription and in lieu of convert to the bargain packBargain packs are submitted to our mailing facility, which take approx3-weeks for receipt of the merchandiseHowever, due to the higher than expected demand for this offer there were shipping delays from our mailing facility which she was mailed complimentary issues for the inconvenience she may have been caused.Bargain packages were recently mailed and hopefully will have receipt of the merchandise within the next 7-business daysThere also could be further delays from the US Postal Services due to the Holiday mailings.We remain hopeful this information has been helpfulAny questions or concerns feel free to contact us.Regards,Kappa Publishing Group, IncCustomer Service Department

November 9, Dear [redacted] : Thank you for your inquiry regarding our mutual customer name and address indicated above [redacted] has a subscription with Kappa to [redacted] for a issue "bi-monthly” publicationSubscription takes approxweeks for receipt of the first issue.According to our records, his subscription commenced with the Decissue and therefore expires with the OctissueBy now he should have received the Decissue which was mailed on Sept7, The Febissue is scheduled to mail on Nov9, and the Aprissue is scheduled to mail on JanEtcUnfortunately sometime our magazine are lost, stolen or destroyed in the mail systemWe have therefore enclosed the DeccopyFor future reference if you're missing an issue please notify our subscription department at: [redacted] .I hope this information has been helpful to youPlease call with any concerns or questions at: ###-###-#### between the hours of 8:30am–5:00pm ETRegards,Kappa Publishing Group IncCustomer Service Dept

February 22, 2017Subscription: Special Circle Circle magazinesThank you for your inquiry regarding our mutual customer name and address referenced aboveAccording to our records, an order form and payment was sent for a subscription to the above mentioned titleAll subscriptions take approx
weeks to receive the first issue which will commence with the next available label run.Dear *** ***:However, the letter mentioned Crosswords the coupon sent is for Word-Finds, (enclosure a photocopy of original order)By now the first issue should have arrivedPlease let us know if you have not received your subscription copy or if you which to switch to a crossword subscription, please let us know the title and we will be happy to accommodate you.We remain hopeful this information has been helpfulAny questions or concerns, please feel free to contact us at the address referenced above.Regards,Kappa Publishing Group, IncCustomer Service Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Attn: *** ***
Hello,I wanted to advise you of the progress of the above-referenced complaint. Yesterday I received a check from Kappa Publishing Group in the amount of $ The cover letter accompanying the check stated that eight issues of the magazine were
delivered and there were also reprocessing fees They did not state what those reprocessing fees were I can assure you that I did not receive eight issues As I stated in my original complaint, I mailed a check to Kappa Publishing in August of However, the first issue was not received until October. I have also discovered my initial paperwork with this company from this past March. On March 21, I called the subscription inquiries phone number located on the first page of their puzzle magazine That phone number is ###-###-#### I stated this fact in my original complaint I spoke with a woman named Brandy to request a cancellation of my subscription on this date and she informed me that a refund of $would be forthcoming.Brandy did not mention reprocessing fees to me. When I was filing my initial complaint with the Revdex.com, I had determined that the six issues I had not received should have amounted to a refund of $15.50, which is what I requested in my original complaint I paid $for issues which equals $2.58/issue $times the six issues I did not receive equals $15.50. I am willing to agree to the refund of $which was stated to me by Brandy on my initial contact with this company Given that a check for only $has been received by me, I feel I am still owed $by this company. I would appreciate your assistance in receiving the remainder of my refund. Thank you. ** ***

January 20, 2017Dear *** ***:Thank you for your inquiry regarding our mutual customer name and address referenced aboveOur records originally show the order was mailed to our subscription location in Palm Coast FL and they in turn cashed the check.The order was then forwarded to us the end
of December for processing for the assorted titles of Word-Find magazines (Bargain Package)This is considered a re-ship meaning it was not originally processed in our system.According to our record, the bargain pack was mailed from our facility on January 9, 2017, by now the bargain package should have arrivedWe do apologize for the timely delay due to the higher than expected demand for this offer.We remain hopeful this information has been helpfulAny questions or concerns, please feel free to contact us at the address referenced above.Regards,Kappa Publishing Group, IncCustomer Service Department

June 19, 2017Dear ***-*** *** Thank you for your inquiry on behalf our mutual customer name and address mentioned above. When subscription copies are mailed we can only hope that it reaches our subscribers. Unfortunately sometimes our magazines are lost, stolen or destroyed in
the mail system. These occurrance is not uncommon when handling millions of pieces of mail per/day. This could commonly be the reason for non-receipt of the magazines. When missing copies occur we would either offer to extend the subscription or re-mail the missing copy, in with the company absorbs additional cost for consistently mailing missing copies. As for a resolution, please find enclosed a refund check for *** ***. Please note, there will be no other cost, rendered other than what was paid to KappaWith this letter in your files we consider this a resolved matter. Hopefully this information has been helpful. Any questions or concerns, please feel free to contact us at the address and telephone number captioned above between 8:30am-5:00pm ET. Regards,Kappa Publishing Group Customer Service Department

February 11, 2015Dear: *** ***Thank you for your inquiry regarding our mutual customer name indicated aboveIn extensive research of our subscription records and examining the documents that *** *** sent to us has been noted that her transaction was from another Company
named *** ***! To whom “KAPPA PUBLISHING” is not familiar with this Company.*** *** had a subscription in the pass with Kappa for Search A Word Collection for four (4) issues which has now expiredThe acctnumber of our subscription was intertwined with her transaction with *** ***!, in which Kappa website is not setup to accept *** orders for subscriptions*** ***! is also advertising on their website a publication that we discontinued several years ago and they were written too regarding this matter.It will be of our best interest and suggestion that *** *** contact this Company for restitution of her payment that she has rendered to themWe remain hopeful that this information has been helpful for both partiesWith this letter in your files we do consider this matter resolved.If you have any questions or concerns, please do not hesitate to contact us at: *** ext*** or write us at PO Box **, Fort Washington PA ***.Regards,Kappa Publishing Group IncCustomer Service Department

From: * *** Date: Thu, Mar 5, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Thank you refund received today

From: *** *** Date: Mon, Feb 12, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Somehow I failed to reply to your message on Feb 1. I did receive the letter from Kappa with the refund check so I am satisfied in finally getting the refund, even though it required me sending an email to Despina M***, PresidentI am grateful for her prompt attention to the matter. Sincerely,*** * ***

Thank you for your inquiry regarding our mutual customer name and address referenced above. Our records originally show she placed a 6 issue subscription to [redacted] Collection ordered from our website. All subscriptions take approx. 6-8 weeks for receipt of the first copy. Mrs. [redacted]...

thought she was purchasing a 21 issue bargain pack, which we offered to cancel the subscription and in lieu of convert to the bargain pack. Bargain packs are submitted to our mailing facility, which take approx. 3-4 weeks for receipt of the merchandise. However, due to the higher than expected demand for this offer there were shipping delays from our mailing facility which she was mailed complimentary issues for the inconvenience she may have been caused.Bargain packages were recently mailed and hopefully will have receipt of the merchandise within the next 7-14 business days. There also could be further delays from the US Postal Services due to the Holiday mailings.We remain hopeful this information has been helpful. Any questions or concerns feel free to contact us.Regards,Kappa Publishing Group, Inc. Customer Service Department

January 15, 2018Dear [redacted] ,Thank you for your inquiry regarding our mutual customer name and address referenced above. First on behalf of Kappa Family of Puzzles do stress our sincere condolences to the Wilson family.Our records show our ful?llment department cashed [redacted]...

[redacted] check and then discovered no magazine was selected, A letter was generated asking her what her choice of magazines was for the $94.05. Apparently through time lapse of communication and the passing of [redacted] no decision was received of what was being ordered and an account was never processed for her.Enclosed please ?nd a refund check in the amount of $24.05. Again please accept our apologies and condolences of this matter.If you have any question or concerns, please feel free to contact us at the address andtelephone number indicated above between 8:30am-5:00mp ETRegards,Kappa Publishing Group, Inc.Customer Service Department

November 9, 2015Dear [redacted]:Thank you for your inquiry regarding our mutual customer name and address indicated above. [redacted] has a subscription with Kappa to [redacted] for a 12 issue "bi-monthly” publication. Subscription takes approx. 8 weeks for receipt of the first...

issue.According to our records, his subscription commenced with the Dec. 2015 issue and therefore expires with the Oct. 2017 issue. By now he should have received the Dec. 2015 issue which was mailed on Sept. 7, 2015. The Feb. issue is scheduled to mail on Nov. 9, 2015 and the Apr. issue is scheduled to mail on Jan. 2016. Etc.Unfortunately sometime our magazine are lost, stolen or destroyed in the mail system. We have therefore enclosed the Dec. 2015 copy. For future reference if you're missing an issue please notify our subscription department at: [redacted].I hope this information has been helpful to you. Please call with any concerns or questions at: ###-###-#### between the hours of 8:30am–5:00pm ET.Regards,Kappa Publishing Group Inc. Customer Service Dept.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I authorized a charge of $29.90 to purchase a magazine subscription and was charged over $96 without any reason given. The charge was incorrectly issued and it took numerous emails to resolve the issue, none of which worked. During the course of the emails four different amounts were going to be charged to my credit card. Again, no reason was given for the bizarre and unauthorized rate change. This company committed fraud by overcharging my card and they seem to feel that reversing the charge is adequate. It isn't. They have no consistent rates or charges for their magazine subscriptions, and none of the responses I received ever addressed the issue. If I hadn't brought this matter to the Revdex.com's attention, Kappa publishing would still have overcharged me with no reason.
This company needs to implement a consistent pricing strategy and overhaul their online ordering system. 
Regards,
[redacted]

October 20, 2014Dear: [redacted]
Please accept our apology for the delay in responding to your letter regarding our mutual consumer named and address mentioned above.In view of our records, this was a 2 year gift subscription scheduled to a Canadian address. The cost of the postage is a bit higher than in the States and according to our records she was not over charged. Please see below for thebreak down.Sub. rate: $29.90 for 10 issues x 2 subs 20 issues is $59.80 Sub. postage is 1.85 per copy x 20 is $37.00.$59.80+37.00=96.80We remain hopeful this information has been helpful to you. With this letter in your files we do consider this matter resolved.If you have any further question or concerns, please do not hesitate to contact the Customer Service Dept. at: ###-###-#### between 8:30am – 5:00pm ET.Regards,Kappa Publishing Group Inc. Customer Service Representative

September 5, 2014Dear [redacted]:Thank you for your inquiry regarding our mutual customer name mentioned above. After checking with our Subscription Department on this matter, [redacted]'s credit card was charged only one time for the amount of $96,80, and a refund was issued on August...

27, 2014.If you have any further questions or problems, please do not hesitate to contact theCustomer Service Department at PO box 96, Fort Washington, PA 19034 or call us at: ###-###-#### between 8:30am–5:00pm ET.Regards,Kappa Publishing Group Customer Service Department

November 9, 2015
Dear [redacted]:
Thank you for your inquiry regarding our mutual customer name and address indicated above. [redacted] has a subscription with Kappa to [redacted] for a 12 issue "bi-monthly” publication. Subscription takes approx. 8 weeks for receipt of...

the first issue.According to our records, his subscription commenced with the Dec. 2015 issue and therefore expires with the Oct. 2017 issue. By now he should have received the Dec. 2015 issue which was mailed on Sept. 7, 2015. The Feb. issue is scheduled to mail on Nov. 9, 2015 and the Apr. issue is scheduled to mail on Jan. 2016. Etc.
Unfortunately sometime our magazine are lost, stolen or destroyed in the mail system. We have therefore enclosed the Dec. 2015 copy. For future reference if you're missing an issue please notify our subscription department at: [redacted].I hope this information has been helpful to you. Please call with any concerns or questions at: ###-###-#### between the hours of 8:30am–5:00pm ET.
Regards,Kappa Publishing Group Inc. Customer Service Dept.

Review: I ordered a Circle a Word package # [redacted] from Kappa Late April/ early May by Mail. The Check I write to the Company posted at my bank on May 9th 2013.

I contacted Kappa via their website and they responded on June 16th "Your order was processed on May 14, 2013. Please allow 6-8 weeks from the processing date for delivery. Thank you for your order."

On July 14th, I emailed them again to inquire about the status of the order and was advised " You should receive your package by July 22, 2013. If you do not receive your order by that date please let me know and I will be happy to process a replacement order.

Sincerely,

Customer Service "

On July 25th I emailed [redacted] again to inform her that the package still has not arrived and received this response: "I apologize you did not receive your order. I have processed a replacement of the entire order. Please allow 6-8 weeks for delivery. Thank you for your order."

I feel that this is totally unacceptable that I have to wait another 6 to 8 weeks for an order when they cashed my check the first part of May.Desired Settlement: I feel that since they have dropped the ball and delayed shipment this long, that they should overnight the replacement order to me. I do not feel I should have to wait another 6 to 8 weeks.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their shipping policies need to be clearer. Their answer states that they have shipped a replacement order; yet, the email from them stated that even replacement order take 6 to 8 weeks to process. Is this still the case? Or, can I expect the package sooner. Waiting over 4 months after a company cashes you payment is unacceptable especially in these days when everything is computerized.

Regards,

Business

Response:

Please see attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: CONTACTED KAPPA SEVERAL TIMES ABOUT NOT RECEIVING MAGAZINES. ASKED POST OFFICE ABOUT NON DELIVERY, THEY SAID POSSIBLY SHIPMENTS WERE NOT PROCESSED. KAPPA REPEATEDLY SAYS THEY WILL BE SHIPPED, 6 TO 8 WEEKS. KAPPA SHOULD RETURN THE $18.70.Desired Settlement: REFUND 18.70 DOLLARS.