Kardieor Kouture

Contacted customer via telephoneCustomer decided to continue with order with a possible shipment date late as Mar 15thCustomer also changed order size to LRG from MED

I am rejecting this response because: I want a full refundI have emailed the company several times about said items and I have gotten little to no response I have been dealing with this since November of last year And to add insult to injury, your company sent me a size sandal, which is obviously nothing similar to my order, a size boot I requested a return label over a week ago via email to customer service, in which true fashion to your company, I have gotten no response I just want this nightmare to be over, and my money to be returned to me as soon as possible Sincerely, ***

Hi, We do apologize from the confusion we will be happy to resolve this issueAs explained in our FAQ page we will provide shipping label for returns by our mistakePlease email [email protected] for shipping labelIf you wish to correct the order we can do so otherwise we can offer a refund per our pre order policy standards PRE ORDER POLICY While an item is still in production or before it's fully available in our stock we will offer pre orders to insure your purchase of the listed itemPre-orders normally take from 7-business days or more to ship unless other details are listed in product's descriptionThis date is an estimated dateWe are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturersPlease do not express ship pre-orders as we cannot assure they will arrive in timePlease note: We cannot control the dates that are given to us by the manufacturersPre Ordered items can be delayed for whatever reasonWe will accept cancellations on pre-order items for store credit or refunds will include a $restocking feeIf for any reason we cannot fill your order we will issue a full refund for the purchase amount

Complaint: [redacted] I am rejecting this response because: I demand a full refund, the policy on the website says 7-days to receive pre order items In December, I contacted said company and the last email that was sent out on 12/18/said that shipping was going to resume on December 22-Jan 15th I will copy and paste the response from the company in this responseI have never been told that I would receive a shoe in March, I would have never placed the order Since the company responded in December, I have heard nothing from this company I have sent emails since the 15th of January and I have yet to receive any type of response, in fact in my last email sent on 2/1/I demanded a refund in which I have gotten no response All I wanted was a clear expectation of when the company would ship my items and I have heard nothing from this company Dear [redacted] ***, We do regret to inform you that due to the high volume of orders for our PIARRY boot we've been experience some delaysShipments are expected to resume Dec - Jan 15th Thank you for your patience SHOP KARDIEOR Sincerely, [redacted] ***

We are bit affiliated with DLC we are not responsible for their business transactions, you must contact them directlyBeing you filed a bank dispute I'm sure you will no longer be able to be assisted with a refundThur funds will likely be settled with your bank.Good day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Shopped with Kardieor for my valentine dinner dressShipping was fast, great communicationWould definitely recommend

This is my second complaint against this companyI initially contacted you all on 2/13/please see reference # [redacted] I received the order today, and it is the wrong shoe!! I have been more than patient with this company, I even resolved the order based on the fact that they told me my item had been shippedI received a pair of size sandals, without a box, and no paperwork to go along with itI DEMAND a full refund! How does a business send a pair of shoes (that are clearly not boots) wrapped in tissue paper with no box and no paperwork? I believe this company sent the wrong order to appease meI have also emailed the company, but I expect no response in returnI will be contacting my bank and I do not plan to pay to return these shoes to this companyI DEMAND a FULL refund and a return label for the wrong shoes Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me There are a total of emails between [redacted] and II waited over days for my orderI am very satisfied that the Revdex.com received such a quick response from the companyI am NOT satisfied with the $restocking fee, I made the order on 3/21/and the pre order policy states 7-business days or more, not days overI am afraid if I do not agree to this I will not see any of my money back Hopefully Kardieor Kouture will improve their customer service and customer relations

Hi [redacted] , Yes your order placed in dec was for an item listed pre orderUnfortunately the item you ordered to longer than business daysAs explained in our policy these orders can take business days OR MORESome orders do end up taking much longerYou were shipped your item(s) this month feb-as scheduledIf you wish to not received delivery simply refuse delivery with out opening package, That way the package will be returned to us with out cost and untouched by youTherefore we will cancel your pre ordered itemAlthough there will be a $fee deducted from your refundPlease let us know how you'd like to proceedWe are waiting for your prompt reply to resolve this issue PLEASE RE-REVIEW OUR PRE ORDER POLICY AND FAQ PAGE FOR OUR POLICY PRE ORDER POLICY While an item is still in production or before it's fully available in our stock we will offer pre orders to insure your purchase of the listed itemPre-orders normally take from 7-business days or more to ship unless other details are listed in product's descriptionThis date is an estimated dateWe are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturersPlease do not express ship pre-orders as we cannot assure they will arrive in timePlease note: We cannot control the dates that are given to us by the manufacturersPre Ordered items can be delayed for whatever reasonWe will accept cancellations on pre-order items for store credit or refunds will include a $restocking feeIf for any reason we cannot fill your order we will issue a full refund for the purchase amount http://shop.kardieor.com/pages/pre-order-policy FAQ http://shop.kardieor.com/pages/faq

I ordered a dress on 3/24/I received a email confirmation with my receipt and my order will be processed within 24/hours & I should get a tracking number and my dress should arrive within daysI also paid $extra for express shipping and it is now 4/still no dress I have emailed them times and messaged them on Facebook no responseI do not recommend ordering from this website and I will be reaching out to my bank to file a claimPlease see the email belowThank you for placing your order with KARDIEOR!
This email is to confirm your recent orderDate 03/24/Your order is now being processedMost orders are processed with 24-hours after receiptYou will receive a follow up email confirming that your order has been shippedThis email may also be accompanied by a tracking # for your packageQUESTIONS CONTACT: [email protected]

Customer ordered item(s) listed pre orderPer our policy these orders can take up to days or longer as explainedThis specific ordered item was listed pre order with a shipping date of Jan-Marc shipping dateWe do offer refunds on pre ordered items although their will be a $
cancellation fee appliedAll these details can be viewed at our website under "Pre Order Policy"If customer wishes to receive a refund with a $cancellation fee email *** to resolve
PRE ORDER POLICY
While an item is still in production or before it's fully available in our stock we will offer pre orders to insure your purchase of the listed itemPre-orders normally take from 7-business days to ship unless other details are listed in product's description. This date is an estimated dateWe are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please do not express ship pre-orders as we cannot assure they will arrive in time. Please note: We cannot control the dates that are given to us by the manufacturersPre Ordered items can be delayed for whatever reasonWe will accept cancellations on pre-order items for store credit or refunds will include a $restocking fee. If for any reason we cannot fill your order we will issue a full refund for the purchase amount

Customer ordered item listed pre order, per our policy these orders can take up to business days or longer to shipThis customer did experience a longer shipping period due to this matter, although all this information can be found via our websitePlease see screenshots(Highlighted Key
Areas)
Customer since then has been shipped the ordered items
MANAGEMENT
***,

Hi,
We do apologize for the difficulties in contacting usUnfortunately we did not receive your email attemptsAnyhow we've found your order and per your request have cancelled/refunded your orderYour refund for the amount of $(-$Cancellation Fee) is $
and shall post in your acc within 5-business days
PRE ORDER POLICY -
While an item is still in production or before it's fully available in our stock we will offer pre orders to insure your purchase of the listed itemPre-orders normally take from 7-business days or more to ship unless other details are listed in product's description. This date is an estimated dateWe are unable to guarantee delivery dates for preorder items due to unforeseen delays by the manufacturers. Please do not express ship pre-orders as we cannot assure they will arrive in time. Please note: We cannot control the dates that are given to us by the manufacturersPre Ordered items can be delayed for whatever reasonWe will accept cancellations on pre-order items for store credit or refunds will include a $restocking fee. If for any reason we cannot fill your order we will issue a full refund for the purchase amount

Complaint: [redacted]
I am rejecting this response because:  I demand a full refund,  the policy on the website says 7-14 days to receive pre order items.  In December, I contacted   said company and the last email that was sent out on 12/18/13 said that shipping was going to resume on December 22-Jan 15th.  I will copy and paste the response from the company in this response. I have never been told that I would receive a shoe in March, I would have never placed the order.  Since the company responded in December, I have heard nothing from this company.  I have sent 3 emails since the 15th of January and I have yet to receive any type of response, in fact in my last email sent on 2/1/14 I demanded a refund in which I have gotten no response.    All I wanted was a clear expectation of when the company would ship my items and I have heard nothing from this company.  
Dear [redacted],
We do regret to inform you that due to the high volume of orders for our PIARRY boot we've been experience some delays. Shipments are expected to resume Dec 22 - Jan 15th.
Thank you for your patience.
SHOP KARDIEOR
Sincerely,
[redacted]

I am rejecting this response because:
I want a full refund. I have emailed the company several times about said items and I have gotten little to no response.   I have been dealing with this since November of last year.  And to add insult to injury,  your company sent me a size 6 sandal, which is obviously nothing similar to my order, a size 9 boot.  I requested a return label over a week ago via email to customer service,  in which true fashion to your company, I have gotten no response.  I just want this nightmare to be over, and my money to be returned to me as soon as possible. 
Sincerely,
[redacted]

We are bit affiliated with DLC we are not responsible for their business transactions, you must contact them directly. Being you filed a bank dispute I'm sure you will no longer be able to be assisted with a refund. Thur funds will likely be settled with your bank.Good day.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
There are a total of 19 emails between [redacted] and I. I waited over 30 days for my order. I am very satisfied that the Revdex.com received such a quick response from the company. I am NOT satisfied with the $25.00 restocking fee, I made the order on 3/21/2014 and the pre order policy states 7-10 business days or more, not 30 days over. I am afraid if I do not agree to this I will not see any of my money back. 
Hopefully Kardieor Kouture will improve their customer service and customer relations.

This is my second complaint against this company. I initially contacted you all on 2/13/14 please see reference #[redacted]. I received the order today, and it is the wrong shoe!! I have been more than patient with this company, I even resolved the order based on the fact that they told me my item had been shipped. I received a pair of size 6 sandals, without a box, and no paperwork to go along with it. I DEMAND a full refund! How does a business send a pair of shoes (that are clearly not boots) wrapped in tissue paper with no box and no paperwork? I believe this company sent the wrong order to appease me. I have also emailed the company, but I expect no response in return. I will be contacting my bank and I do not plan to pay to return these shoes to this company. I DEMAND a FULL refund and a return label for the wrong shoes.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]