We have reviewed this complaint and have determined that we will refund the remaining $due to tax preps not being completedHowever the monthly fees are completely non refundableThe monthly fee gives the client unlimited access to his accountant and the client books softwareClient did have appointments and interaction with his accountant and also utilized the client books softwareAt this time this complaint is resolved as we have refunded the $in full to BehalfBehalf has scheduled a refund for the client to go out tomorrow 317.Thank you for your assistance in this matterBest Regards, Accountant
We have reviewed this complaint and would like to apologize for any confusion and frustrationThe zero corporate return that the client purchased is in fact only $There was a business Virtual Tax Organizer available to the client on his portalThe Virtual tax organizer that the client completed was the personal tax prep organizer which is why it did charge him an additional $This should not have occurred as client should have received assistance in completing the tax organizerAgain, we do apologize for this and we have refunded the second charge of $today and the client will see this back on his card in 3-business daysThank you for your assistance in this matterBest Regards, Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I first contacted 1-Accountants of the billing error, they offered no clarification of the error and stated that they would have a manager look into the refund process for meHowever, my phone calls and emails were 100% ignored which was incredibly frustrating as a customer to receive that kind of serviceI took the time to call and leave about polite voicemails for an account manager named Issac who was the first to state that he would look into the matter and I never received any kind of contact backMy emails sent directly to their customer service email was also ignoredWhen I did get in contact with a temp customer service representative named Chris A***, she was very kind to let me know that a manager named Tracy would call me later that day to discuss this billing error situationI never received any contact back everAfter putting in all this time in attempt to receive a refund for services that were never rendered, but charged, I refuse to accept 1800's decision to purely reject my refund request off of what they believe was in their contractMy business purpose to utilize accountants were to simply have our federal taxes completed, but I NEVER ELECTED OR REQUESTED the additional services for which we were charged $and $for additional months for services we DID NOT RECEIVEI would like to have those charged refunded back to our account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
We have discussed and resolved this matter with the client directlyWe did provide a partial refund of $to the client due to her experienceWe thank you for your assistance in this matter Best Regards, Accountant
We have reviewed this client's complaint and we do apologize for the client's frustrationWe were very willing to work on a refund with the client but upon cancellation of the account the client did let us know that she had filed a charge dispute with her bankWe did advise the client that due to the dispute being filed we would be unable to directly issue a refund and would have to go through the process with the bank Thank you for your assistance in this matter Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because they failed to prepare my business taxes (and ignored my phone messages and emails requesting status), I ended up filing late and incurred a $penalty from the IRS They did nothing but cost me money.I insist on a complete refund of all fees paid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After further review of this client's account we have determined we will refund all monthly charges of $due to services not being rendered for book keepingHowever we have attached the receipt for purchase of the client's package that does include the $monthly fee and also details the cancellation policy at the bottom of the receiptTherefore we will not be able to refund that monthly feeThe client will see a refund back on his card in 3-business daysThank you for your assistance in this matter 1-Accountant
We offered the client a refund minus 15% even though he cancelled after days and he declined the offer The client informed us that he will be contacting his attorney therefore this is no further recourse a a full refund will not be issued We have made a good faith effort to resolve the client's issue but the client stated that he will seek other means We appreciate your assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company's response is intentionally vague and deceptive, which has been my overall experience with them to dateThe refund mentioned, was for $695, which is 30% of the overall fees they took from meYes, I filed a dispute with my bank, which is listed in my original complaint to the Revdex.com and had already been submitted and under review before Tracey made any mention of a potential 30% refund and it was too late to retract, all mentioned within my complaint notes to the Revdex.comTwo days later, I received info from my bank that 1800-Accountant had denied the requestFurthermore, I had to shell out MORE money to have my taxes completed and turned in late to the IRS by hiring a local accountant to complete the job and she indeed confirmed that 1800-Accountant had me overpaying the IRS by close to $3,This is unacceptable!!! The services they claim to have provided (for $2,230) were effectively rendered useless because in the final stages of the process, they abandoned the paying client and ceased contact In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would ask that the client please review her bank statement for her card ending in that the purchase was made onThere has been ample time from the date the refund was issued for the client to have received the refund at this pointAccording Merchant Services the refund was processed successfully Best Regards, Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have indeed provided them everything they have asked forI did this prior them needing to file an extension; but they still filed an extensionHowever, I received a letter from the IRS that they filed the extension late and I'll now occur penalties1-800-accountant has thoroughly messed up my returnI've been shifted from person, to person to person to personI never know who I'm suppose to talk toNever was I late in providing them everything they neededI have all the supporting emails documenting that I've told them over and over and over again that I provided them the information they requestedThey're inability to have a dedicated CPA handle my account is why the next person then request the same information I provide to the previous personIt's been a circle of errors on their part, not mineI PROVIDED EVERYTHING in a timely mannerStill today my taxes are not completed and no one is requesting any additional information.It's been recognized by them (through [redacted] ) that they have screwed me around and around and around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have already resolved this dispute with the client and have issued a refund totalling $ The client should have already received this cumulative credit as it was issued back in April If the client has any questions or needs any assistance, we request that she contact us directly We apologize for any inconvenience this may have caused to the client and we appreciate her patience Thank you for your assistance regarding this matter
This email is just to update you that the client's taxes have been completed effective If the client has any questions regarding his taxes, we request that he contact us directly We appreciate your assistance regarding this matter
Hello [redacted] ,We have reviewed your account and it does appear that you do have both a business and personal return available for use with us as well as unlimited tax consulting You purchased the business return through Legal Zoom which we will be preparing and the personal return through us which we will also be preparing The accountant may not have seen this on your account and we do apologize for the inconvenience Please feel contact us at your earliest convenience in order to provide us with your tax related documents so that we can proceed with preparing your taxes Once again, we do apologize for the inconvenience and appreciate your patience[redacted] 1800Accountant - ###-###-####
We have reviewed the client's account and determined that they signed up with a package that consisted of business and personal tax preparation and tax advisory on June [redacted] It was then renewed in as wellSince we have rendered services for the tax advisory we are willing to issue the client a partial refund for the business tax preparation that we didn't fulfill for both and which would be in the amount of $1,We did not fulfill taxes for or because the client did not provide the needed tax documents for us to begin the return process, therefore we couldn't render those services
We have reviewed this client's complaint and have determined that this has already been resolved directly with the client's business partner [redacted] who is the primary contact for the accountJustin spoke directly with the billing manager on to state that the offer was fair and he accepts the offerThe refund of $was issued on It does take 5-business days to see this refund back in the accountThank you for your assistance in this matter Best Regards, Accountant
We have reviewed the client's file and have determined that he is ineligible for a refund This decision is based on the fact that the client's taxes were completed and e-filed before the deadline (April ***) If the client has any questions regarding his taxes, we request that he contact us directly We do apologize for any inconvenience the client may have experienced and appreciate his patience and your assistance regarding this matter
We have reviewed the client's account and have determined that she is ineligible for a refund due to the fact that her account is over two years old At this time, the most we are willing to do is rendered the clients services as the client is well beyond our day right to rescind timeframe If the client has any questions, please feel free to contact usThank you for your assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per my discussion with a customer service manager I requested a complete cancellation of all servicesI requested a full refund and was ensured this would be honored once my bank provided the required charge back details and documentationI explained I will no longer work with 1800accounting because they did not fulfill their obligation as an accounting service providerThe only resolution I will accept is a full refundI do not want to work with 1800accounting again because they failed to provide the most basic services they promised within a reasonable time frame based on industry standards of CPAs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We have reviewed this complaint and have determined that we will refund the remaining $due to tax preps not being completedHowever the monthly fees are completely non refundableThe monthly fee gives the client unlimited access to his accountant and the client books softwareClient did have appointments and interaction with his accountant and also utilized the client books softwareAt this time this complaint is resolved as we have refunded the $in full to BehalfBehalf has scheduled a refund for the client to go out tomorrow 317.Thank you for your assistance in this matterBest Regards, Accountant
We have reviewed this complaint and would like to apologize for any confusion and frustrationThe zero corporate return that the client purchased is in fact only $There was a business Virtual Tax Organizer available to the client on his portalThe Virtual tax organizer that the client completed was the personal tax prep organizer which is why it did charge him an additional $This should not have occurred as client should have received assistance in completing the tax organizerAgain, we do apologize for this and we have refunded the second charge of $today and the client will see this back on his card in 3-business daysThank you for your assistance in this matterBest Regards, Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I first contacted 1-Accountants of the billing error, they offered no clarification of the error and stated that they would have a manager look into the refund process for meHowever, my phone calls and emails were 100% ignored which was incredibly frustrating as a customer to receive that kind of serviceI took the time to call and leave about polite voicemails for an account manager named Issac who was the first to state that he would look into the matter and I never received any kind of contact backMy emails sent directly to their customer service email was also ignoredWhen I did get in contact with a temp customer service representative named Chris A***, she was very kind to let me know that a manager named Tracy would call me later that day to discuss this billing error situationI never received any contact back everAfter putting in all this time in attempt to receive a refund for services that were never rendered, but charged, I refuse to accept 1800's decision to purely reject my refund request off of what they believe was in their contractMy business purpose to utilize accountants were to simply have our federal taxes completed, but I NEVER ELECTED OR REQUESTED the additional services for which we were charged $and $for additional months for services we DID NOT RECEIVEI would like to have those charged refunded back to our account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
We have discussed and resolved this matter with the client directlyWe did provide a partial refund of $to the client due to her experienceWe thank you for your assistance in this matter Best Regards, Accountant
We have reviewed this client's complaint and we do apologize for the client's frustrationWe were very willing to work on a refund with the client but upon cancellation of the account the client did let us know that she had filed a charge dispute with her bankWe did advise the client that due to the dispute being filed we would be unable to directly issue a refund and would have to go through the process with the bank Thank you for your assistance in this matter Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because they failed to prepare my business taxes (and ignored my phone messages and emails requesting status), I ended up filing late and incurred a $penalty from the IRS They did nothing but cost me money.I insist on a complete refund of all fees paid In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After further review of this client's account we have determined we will refund all monthly charges of $due to services not being rendered for book keepingHowever we have attached the receipt for purchase of the client's package that does include the $monthly fee and also details the cancellation policy at the bottom of the receiptTherefore we will not be able to refund that monthly feeThe client will see a refund back on his card in 3-business daysThank you for your assistance in this matter 1-Accountant
We offered the client a refund minus 15% even though he cancelled after days and he declined the offer The client informed us that he will be contacting his attorney therefore this is no further recourse a a full refund will not be issued We have made a good faith effort to resolve the client's issue but the client stated that he will seek other means We appreciate your assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company's response is intentionally vague and deceptive, which has been my overall experience with them to dateThe refund mentioned, was for $695, which is 30% of the overall fees they took from meYes, I filed a dispute with my bank, which is listed in my original complaint to the Revdex.com and had already been submitted and under review before Tracey made any mention of a potential 30% refund and it was too late to retract, all mentioned within my complaint notes to the Revdex.comTwo days later, I received info from my bank that 1800-Accountant had denied the requestFurthermore, I had to shell out MORE money to have my taxes completed and turned in late to the IRS by hiring a local accountant to complete the job and she indeed confirmed that 1800-Accountant had me overpaying the IRS by close to $3,This is unacceptable!!! The services they claim to have provided (for $2,230) were effectively rendered useless because in the final stages of the process, they abandoned the paying client and ceased contact In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would ask that the client please review her bank statement for her card ending in that the purchase was made onThere has been ample time from the date the refund was issued for the client to have received the refund at this pointAccording Merchant Services the refund was processed successfully Best Regards, Accountant
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have indeed provided them everything they have asked forI did this prior them needing to file an extension; but they still filed an extensionHowever, I received a letter from the IRS that they filed the extension late and I'll now occur penalties1-800-accountant has thoroughly messed up my returnI've been shifted from person, to person to person to personI never know who I'm suppose to talk toNever was I late in providing them everything they neededI have all the supporting emails documenting that I've told them over and over and over again that I provided them the information they requestedThey're inability to have a dedicated CPA handle my account is why the next person then request the same information I provide to the previous personIt's been a circle of errors on their part, not mineI PROVIDED EVERYTHING in a timely mannerStill today my taxes are not completed and no one is requesting any additional information.It's been recognized by them (through [redacted] ) that they have screwed me around and around and around In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have already resolved this dispute with the client and have issued a refund totalling $ The client should have already received this cumulative credit as it was issued back in April If the client has any questions or needs any assistance, we request that she contact us directly We apologize for any inconvenience this may have caused to the client and we appreciate her patience Thank you for your assistance regarding this matter
This email is just to update you that the client's taxes have been completed effective If the client has any questions regarding his taxes, we request that he contact us directly We appreciate your assistance regarding this matter
Hello [redacted] ,We have reviewed your account and it does appear that you do have both a business and personal return available for use with us as well as unlimited tax consulting You purchased the business return through Legal Zoom which we will be preparing and the personal return through us which we will also be preparing The accountant may not have seen this on your account and we do apologize for the inconvenience Please feel contact us at your earliest convenience in order to provide us with your tax related documents so that we can proceed with preparing your taxes Once again, we do apologize for the inconvenience and appreciate your patience[redacted] 1800Accountant - ###-###-####
We have reviewed the client's account and determined that they signed up with a package that consisted of business and personal tax preparation and tax advisory on June [redacted] It was then renewed in as wellSince we have rendered services for the tax advisory we are willing to issue the client a partial refund for the business tax preparation that we didn't fulfill for both and which would be in the amount of $1,We did not fulfill taxes for or because the client did not provide the needed tax documents for us to begin the return process, therefore we couldn't render those services
We have reviewed this client's complaint and have determined that this has already been resolved directly with the client's business partner [redacted] who is the primary contact for the accountJustin spoke directly with the billing manager on to state that the offer was fair and he accepts the offerThe refund of $was issued on It does take 5-business days to see this refund back in the accountThank you for your assistance in this matter Best Regards, Accountant
We have reviewed the client's file and have determined that he is ineligible for a refund This decision is based on the fact that the client's taxes were completed and e-filed before the deadline (April ***) If the client has any questions regarding his taxes, we request that he contact us directly We do apologize for any inconvenience the client may have experienced and appreciate his patience and your assistance regarding this matter
We have reviewed the client's account and have determined that she is ineligible for a refund due to the fact that her account is over two years old At this time, the most we are willing to do is rendered the clients services as the client is well beyond our day right to rescind timeframe If the client has any questions, please feel free to contact usThank you for your assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per my discussion with a customer service manager I requested a complete cancellation of all servicesI requested a full refund and was ensured this would be honored once my bank provided the required charge back details and documentationI explained I will no longer work with 1800accounting because they did not fulfill their obligation as an accounting service providerThe only resolution I will accept is a full refundI do not want to work with 1800accounting again because they failed to provide the most basic services they promised within a reasonable time frame based on industry standards of CPAs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***