Karl Williams, Inc.

To whom it may concern, We have tried numerous times with *** and *** *** to settle their defaulted account. We have been in constant contact with them via phone and email, Mrand Mrs***’s statements are untrue We sent three separate settlement options via certified
mail. Mrand Mrs*** did not respond to the settlement letter offers, instead they chose to send multiple emails to departments other than Loan Servicing stating they wanted other options. Loan Servicing is the only department that can communicate with them. As you know we are limited as to what information can be discussed in emails do to privacy concerns We have restricted contact to mail only as they have contacted us from numbers out of the country, borrowing phones and computers and this concerned us as to whom we were communicating with. We do not understand why they would involve the Revdex.com in this matter, as the ***’s have defaulted on their legally binding contractual agreement and they continue to have an outstanding deficiency balance on the account that will remain until they pay our offer.Thank you,Kaye D* ***

Buenos dias no puedo aseptar nada asta no saber que quieren ellos haser por que la berdad ya lo que deceo es que ellos cancelen la deuda que me acreditaron
con la compania de coleccion ya que es una deuda por algo que nunca me permitieron tener acceso a ninguna reserbacion por que siempre estubieron ocupados hoy lo que berdaderamente deceo es que ellos se queden con mi tiempo compartido y ya no me manden mas cobros de mantenimiento y tampoco estoy interesado en el tiempo compartido, les agradesco de antemano berdaderamente por tomar en concideracion mi propuesta y asepen mi peticion para resolberlo de esta manera.Revdex.com Translation:Good morning I can't accept anything until I know what they want to do because honestly my only wish is that they cancel the debt that accredited with the collection agent since is a debt that they never allow me to have access to any reservation because they were always busy today I really wish that they keep my sharing time and I don't want them to send me anymore maintenance charges and I am not interested either in the sharing time, I appreciate in first hand honestly to really take in consideration my settlement and I wish they accept my petition to resolved it this way

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is the first we have heard of this issue, we will pull our files and review, at which time we will contact the member and try to resolve

We appreciate the information and we would like a few days to investigate After we will be able to get back to you on this complaint Thank you for your patience

Thank you for alerting us to your situation We understand as we use various outside vendors that as we try to stay on top of the do not call lists and update them frequently, some vendors change their phone numbers and mistakes occur We apologize for this happening in your case
If you possibly have the phone numbers that have called you, please provide them to us so we will know which vendor(s) the calls are being made from We would like to put a stop to these calls immediately and your assist*** is greatly appreciated Please contact our Marketing Manager at ***@sedonapines.com with the phone numbers that have called you so she can track the vendor(s) and have the calls stopped You may also reach out to me at ***@sedonapines.comWe will make every effort to resolve this for you as soon as possible As well, if you would like, we can have Kristina call you directly to obtain the phone numbers Thank you

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI am only accepting the fact that they will investigate this matter. In no way do I consider ONLY investigating, to resolve the matter. We will consider this matter to be resolved when they admit that pertinent information was not disclosed to us during the sales presentation and we receive a refund of $2,
Regards,
*** ***

Mrs***-*** has been contacted this morning and MrP*** has assured her that her refund will be processed in full and she appears satisfied This should satisfy her complaint She may reach out to us if she has any further questions or concerns

The business did provide options but not to places we desired to go We still maintain that the agency should have been more open to inform us that their program works best if you plan at least six months in advanceOur lives don't fit into tat mold and the program doesn't for usI didn't expect to get anything back even though they got $from us and we got nothing in returnThat is probably why the program is doing so well since there are many other people like us out there who are in the same situationIt would seem to me that if a company was concerned about its image, that it would go to great lengths to treat their customers fairly

Thank you for you additional comments While we realize that a resolve during the presentation was not possible due to conflict by both parties, we have sent out all of the promised gifts On February 25, 2016, a check for $(the remainder of the $complainant stated was due her), - $Darden Restaurant gift cards (include Olive Garden), $restaurant.com card, Harkins movie tickets, and a "Dream Vacation" night stay certificate The $check, which was check #***, cleared our account on March 2, 2016, which confirms receipt of her gifts in their entiretyShe is welcome to contact me, Cindy V*** at ***@sedonapines.com should she have any further comments At this time, we have satisfied fully her request for her gifts and this complaint should be closed as satisfied Thank you

We appreciate Patricia being more detailed in what their issue is The phone number we have been calling is the one shown in the original Revdex.com complaint I have tried it on numerous occasions during different times throughout the day and from different phones, the number never rings and I
constantly get a message "all circuits are busy" I make many other phone calls throughout the day all over the country Somehow, their number is not being able to be successful when calling from our location We had simply asked for another contact phone number to be verified by the Catlett's With the new information provided, we will review your file and thank you for providing the additional input If there is another phone number that we can reach you at other than the one we have, we would appreciate confirming it Thank you for your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have communicated with the referenced party, Cynthia V*** from Sedona Pines Resort and me and my husband are in the final process of being refunded the money from this companyOnce the funds are released we will consider this a satisfactory resolution from Sedona PinesI will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 2, 2016*** * *** ***
*** ** ** *** ***
*** ** ***RE: Additional GiftDear Mr& Mrs***,Please accept this letter as notice that although we have previously sent you the agreed upon gifts for your participation in the minute presentation at Desert Ridge Tour Reception, of “airfare anywhere” and a Discount Dining card of $100, we will be sending under certified mail from our Desert Ridge Tour Reception facility an additional gift of $Darden dining gift card.We would also like to advise you that we will no longer solicit you for a tour presentation Our policy is to tour a family/couple/individual no more than times in their lifetime Your visit at Desert Ridge Tour Reception on October 22, was your third tour with us.We thank you for your interest in Sedona Pines and Highlands Resorts and we hope you enjoy your gifts.Sincerely,
*** ** ***
Customer Service SpecialistCc: Revdex.com of Arizona

We have made a written request of Ms*** to please provide us with the copy of the documents as she stated she had in her original complaint This was requested today and we are eagerly awaiting the documentation so we may assist her

It was really surprising that they sent the same invitation to the same tour again after saying that we did not qualify with the promise of the gifts*** did call me and apologized for the treatment they gave us at their desert ridge officeShe said that she will send the promised gifts of $visa card and $Darden restaurant gift card by postal mail along with the air ticketsWe received the air ticket voucher by mail which needs us to pay money deposit as well as taxes fees etc to use itSo I am skeptical if I can really use them based on my experiences with them so far.However, instead of the promised gifts of $visa card and $Darden restaurant gift card over the phone, they just sent us a discount dining card in the emailSo they did not keep their promise as mentioned on the call a second time.I am again disappointed by their actions and they not keeping their promises a second timeFrustrated Customer*** ***

We have made initial contact with the consumer and are reviewing her documentation and will be getting back in touch with her shortly after review

Nanette, we are so sorry that this has been happening to you We will immediately send out to our marketing affiliates a stop to phoning your number listed herein However, if you have any other phone numbers that are being called, please update us with those phone numbers as well, so we
can put a stop to those being called We do outsource to many different marketing firms and we apologize that your requests were not coming directly to us to stop the calls If you have any other issues in future, please forward them to me directly at: *** and I will ensure you have no further difficulties

We would like to gather some information and speak with Mr*** regarding his statements In the review of our documentation, we find he did not contact us to request a cancellation of his contract until almost days later It would be nice to speak with him to assist him, however, there have been over four messages left as well as an email requesting a time to review his complaint and no response from him We do want to resolve this issue, however, we do need to speak to him regarding his concerns

We are the ones that have been trying to contact them numerous times, we have received letters that gives us the same options that we already told them we can commit to.We are aware that we are in default and that is why we have been trying to find a solution, but they have been very nonchalant and very rude about our situation, its true that we are out of the country and that is the main reason why we cannot continue with this membership, we had very bad luck with some investments and our business.That is why we involved Revdex.com because we are desperate