Karl Williams, Inc.

We are surprised that this Member has filed a complaint as she has had issues 2009, 2011, 2013, 2014 & 2015 and now 2017 with paying on time since the purchase in 2006.  We place our billing and collection policy (attached) in each billing statement with every mailing every year.  She...

is well aware of how the system works yet still continues to ignore paying on time.  In addition over the years we have spoken to her numerous times regarding the policy and in the past she has logged into her account online and changed her address, phone number, contacted us for changing her name.   She needs to contact Blackwell Recovery at ###-###-#### to resolve this immediately and It appears she currently has a different name on your complaint that she has not notified us of that needs her attention.  Please let me know if you need any additional information.  Kaye D[redacted]

Mr. and Mrs. [redacted] purchased 8-14-2014; I have attached the second page of the Purchase and Membership Agreement showing item #10. Right of First Refusal this states in the agreement any Member wishing to sell would have to give us first choice.  We are currently still in...

new sales and have no real interest in the inventory at this time but OFFER 10% of the original purchase price only if the loan is paid infull.  Please keep in mind it is just an offer and does not need to be accepted by the Member as they would now have the right to sell the Membership to a third party if they reject our offer.  I have attached a copy of two gifts offered for touring #1. A $100.00 restaurant gift card that explains how they redeem online ([redacted].[redacted]) to choose coupons that can be used at various restaurants.  #2. A two night hotel accommodation and round-trip airfare.  I have underlined on the front and back of the certificate the sections that are highlighted as our gifting Department person explains to each tour how the certificate works then the tour signs a receipt that indicates this has all been explained.  On the back of this certificate step #2 explains there is a $100.00 deposit for reservations fee used to pay taxes and is to be sent along with the certificate.  In addition I have attached a copy of a gift given after the purchase for a Verde Canyon train ride for 2 valued at $142.05 and they were given a $50.00 dinning voucher for our Sedona Pines Bistro that was extended for 6 an additional months to allow them time to use it.  Since this is the first we have heard of any gifting issues I would like this complaint closed. Thank you [redacted]

First, I would like to address the relationship that Sedona Pines/Highlands Resorts have with RCI.  We are in fact an RCI affiliate resort.  RCI does not sell anything, yet they provide exchange vacations through timeshare membership that are purchased at resorts such as Sedona...

Pines/Highlands Resorts.  In the case of the RCI Points Entry Program of which the [redacted] did infact purchase at our Desert Ridge facility, they are a trial (temporary) member with RCI only.  They did not purchase a timeshare, only a set number of points to use for a set amount of time.  All of the fees associated with RCI are definitely discussed at the time of the presentation and as the website is shown during the presentation, the fees are clearly visible and pointed out as well as verbally discussed.  This is also true of the number of points required depending on the resort chosen.  Also shown is how to use the specials on the website to save money and points.We definitely represent ourselves as employees of Sedona Pines/Highlands Resorts and not of RCI.  As RCI offers the RCI Points Entry Program, the purchaser will book vacations through RCI.  We are available to assist with questions and are most happy to provide hands on assist[redacted] in using the program at either our Desert Ridge or Sedona Pines locations.  We are also available by telephone.  The paperwork provided to the [redacted] gives phone numbers for both locations as well as my email address.The [redacted] expressed disappointment in finding the "All Inclusive" resort fees. The majority of resorts in the RCI system are not "All Inclusive".Our goal is to ensure the [redacted] use their RCI Points Entry Program and enjoy the trips they decide to take while they are members.  I personally am available to assist them with any questions and a tutorial of use when they are ready.  They may reach out to me at [redacted]@sedonapines.com or call me at ###-###-####, extension [redacted].  Thank you.

[redacted]We
are glad to see Sedona Pines did not ignore our Revdex.com complaint, like they ignore
our emails.However,
they still didn’t clarify whether or not we still owe them anything. They
stated by phone and now via this complaint that our contract was closed due to
the lack of payment. However, they have yet to confirm in writing that we no
longer owe them anything.Furthermore,
we do not understand how this closure, or the fact our written cancellation
request came 20 days late, prevents the company from returning our money.
Nothing in the contract prevents Sedona Pines from returning that money. More
importantly, they are overlooking the fact that we wouldn’t have been able to
cancel in the 7 days even if we knew about it because we were waiting on [redacted],
[redacted], or [redacted]l to return our calls and answer our questions before making that
decision. We were being decent and honest people trying to give Sedona Pines
the benefit of the doubt in answering our concerns. Instead of receiving
reaffirmations of what took place during the sales presentation we were
ignored. We assume now it was so we wouldn’t realize we were lied to until it
was too late to legally rescind.What
made us certain that Sedona Pine’s only goal was to profit from us is when we
finally reached someone ([redacted] in the finance department) he claimed that the
only way we could cancel was to pay the loan off in full. Thankfully, we did
not follow through with that advice.So
as you can see, there are many issues past the contract we signed, and past the
mandated rescission period which was clearly withheld from us and lied about.
We are not going to suffer at the hands of such a dishonest company. Yes, we
can say the entire company is dishonest, since FOUR different employees, from
many different departments, used false and misleading information to one, sell
this timeshare to us, and two, prevent us from cancelling in the rescission
period, which three, they omitted from us.We
want confirmation we do not owe Sedona Pines anything else and we want our
money back in full.

Please see the attached correspondence from May 6, 2015 that I have not gotten a response.  We will still honor the buyback offer given.  [redacted] From: [redacted]Date: 5/6/2015 3:07:18PMTo: [redacted]@[redacted].[redacted] Subject: Re: initial letterFirst let me  say...

“Congratulations on being a Survivor” In reviewing your letter I think you’re making assumptions on the sales person’s motives and intent she has been with us for a number of years and we have never heard accusations like this before.   Let me see if I can clarify your issues and for your review I have attached copies of the documents.   The “Member Assurance Agreement” addresses #1. We are expanding our Resort and you are a Member in the Club the deed is held in the name of the Club and it is owned by its Members.  #2. Your Membership may be sold, given away, rented or bequeathed (passed on to family).  #3. You agreed that you understood what you purchased.  The second page of the “Purchase and Membership Agreement” item #11 “Purchaser’s Acknowledgments” you agreed that the purchase is for enjoyment and not for investment.  Item #10 “Right of First Refusal” states if you make a decision to sell your Membership you must offer it to us first. I don’t know who you spoke with that told you we do not buy Memberships back however they are incorrect we would have offer you 10% of the original purchase price.  Please keep in mind this is an offer you do not have to accept it and if you choose not to accept it you have the right to now sell it on your own. And on the 3rd page #17 in large bold print on how and when the contract can be rescinded.    If you were asking questions the Sales person would have stayed with you for as long as you needed if you wanted time they would have given you as much as you needed and if you needed time to go over purchase documents they would have allowed you that.  If you had said no at the 90 minutes they would have given you your gift and let you leave we hold no one hostage.   I see no cause to cancel the contract at this late date.

Investigating the response is not the desired out come of this complaint.  Fulfilling the obligations as outlined in our contract is.  While they may take a few days to investigate that we will not consider this complaint resolved unless they honor the original contract.[redacted]

To whom it may concern, Ms. [redacted] statements are untrue.  Our first contact with Ms. [redacted] was in May of 2017. She sent us a cease and desist letter which prevented us from contacting her and helping with her money issues.  Ms. [redacted] defaulted on her contractual agreement June...

27th, 2017.  In an effort to move forward and help Ms. [redacted] we offered her a final settlement of $2,500.00.  The account would show settled for less than amount owed.  Ms. [redacted] declined the offer.  She has now changed her story from having financial difficulties to the resort using “high pressure tactics”, this is untrue.  Ms. [redacted] states she canceled within the rescission period, this is also untrue.  If Ms. [redacted] would like to settle the account we will honor our offer of $2,500.00.  She can contact our Loan servicing department at ###-###-####.  Should she settle the account it will show settled for less than amount owed.  Thank you,

Our record show on July 11, 2016 we notified via email to [redacted] we were in receipt of their surrender form and that all necessary documents are complete, they have no further responsibility to Highlands Resort. Kaye D[redacted]

Response to ID#[redacted]They purchased 6-20-15 it takes 8 days before Member Service is notified of new Members because 7 of those days the contract is held for legal rescission period to pass.   I have pulled and attached a copy of our phone records indicating the Member...

started calling into our Member Services Department who had all of Member information and was well aware that she was a Member and assisted her as quickly as possible explaining it would take a few weeks.  My ext is [redacted] and as you can see I received one call on 8-3 at 16:54 and returned the one and only message on 8-4 at 10:08.  From what I can determine we have responded quickly to all questions and calls, I think we may have some confusion regarding the RCI enrollment that at point of sale was explained it could take 4 to 8 weeks to enroll them into RCI in addition this was explained by one or our Member Services staff who attempted to assist them and he expedited the RCI enrollment.  No one would have promised that a number would be provided within a day. The contract number provided on the documents is the account number that will never change [redacted] and the payments for the purchase of the Sedona Pines Membership start   8-4-15 that is why they have a coupon book.  They should understand there are two Memberships the one being purchased for Sedona Pines is a life time Membership and can be transferred to whomever they wish after it is paid off.  The RCI Membership is for exchanging into other Resorts we pay the first year and outside of the first year they are responsible if they wish the RCI Membership to continue.  The ###-###-#### is the contact number for questions pertaining to loan and Maintenance fee payments or they may login to www.myaccountinfo.com to view their accounts and makes payments.  ###-###-#### goes into our Member Services Department for Reservations or questions about our Resorts, for any questions for RCI ###-###-#### or login to RCI.com.  As Fred promised and had they given just a few more days the RCI enrollment was completed within 47 days from the date of purchase and the number [redacted] will give them access to their RCI account.  [redacted]

Hi,Please see below additional information I would like attached to the complaint:Hello, Over the weekend my son and I were approached at the Phoenix Area "Chocolate Festival" and encouraged to attend a timeshare presentation for Sedona Pines/Highlands Resorts. In exchange for this participation, we were promised a 6 night/7 day vacation at any RCI property (only pay taxes), a $50 Olive Garden Gift Card, 2 movie tickets, and double our cash deposit back(and a $100 restaurant.com coupon for calling to confirm). The terms were that my I was to attend, with myself and my son as a guest, a 90 minute presentation at the Phoenix sales office. During this presentation, we had to listen to all that was offered, and in exchange, would be given the above gifts.The process began right away on the wrong foot. We were assured that at check-in, by doing our $20 deposit in cash, we would get $40 back. When we checked-in, we were told the double-back was only after listening. We decided this was not worth arguing over, and just agreed to it. When the representative sat us down, he immediately became confrontational. He let us know that the presentation would last at least 90 minutes and that we were cutting it close with a flight later in the day. My son pointed out that we only agreed to 90 minutes, to which he started arguing that it was AT LEAST 90. He actually got up at one point to speak to someone after getting frustrated with trying to force me to stay longer then we agreed to and came back. When he came back, my son pointed out the signed contract that was given at signup where it showed "a 90-minute presentation", not "a 90 minute minimum presentation". He begrudgingly continued, from there he became exceedingly rude and talked down to me, telling me that he was there to talk to me and not my son. The fact that I am a widow and my son has been helping me with all of my fin[redacted]s since my husband passed, obviously meant nothing to him. After we explained that my son was there to assist and would not leave me alone he got up with an angry attitude and said he would be right back(this is the second time). He came back in about 2 minutes and began his presentation. At the beginning of the presentation he made a point of saying that he was a licensed Realtor, but would not give his license number. My son explained that we very rarely, if ever pay for trips, and when we do, we only pay $50/night in taxes fees typically(my boy handles setting up and booking everything for me) . We have a lot of hotel/airline points, and this allows us to travel for a very low cost. When my son explained this to him, he asked if they were my points or my child's allowing us to do this, and my son let him know that it was irrelevant because as far as he was concerned his points were mine.  He did his math and showed $500 for 10 days of vacation per year (on average). He continued to proceed through the presentation and got up very angrily when my son asked him to clarify what other benefits existed besides saving $130 for a week (RCI fee of $219 VS $350 for 7 days @ $50/night). It was at this point that he grabbed his manager, a very rude individual that refused to give us his name. We calmly explained to the manager that we were actively participating and discussing everything with the sales representative as expected. The manager told my son that since he was not on the invite (which said we could bring guests, and we were assured at time of signup it was fine), he would not be allowed to participate. I explained that we were assured this was fine, that I was doing everything we agreed to on the paperwork, and would be continuing. It was at this point that he informed us that if I were not to go away, he would kick everyone out without allowing us to get the promised gift. I informed him that we would not be leaving without the gift and that I would gladly listen to the rest of the presentation without my son saying anything till the end . It was at this point the manager decided to try to force us out. He let us know that he would be calling security and escorting us out. I asked if he could phone the police so that there was a record of him refusing to provide what was contractually required. He left in a huff and informed me that the sheriff's office was on its way. He let us know we were free to wait there till they came

To whom it may concern, As stated in our previous correspondence this is a defaulted account.  If Ms. [redacted] wishes to settle the account we will honor our final offer in the amount of $2,500.00.  The account would show settled for less than amount owed.  Ms. [redacted] can reach our Loans department at ###-###-####, Monday – Friday 9am – 5pm. Thank you,

Please see the attached availability of resorts within desired timeframe.  Please also find copy of signed and initialed contract verifying no ability to cancel membership.  We are willing to work with the [redacted]'s to get them on vacation, even if it exceeds their expiration date of 4/30/2018.  Thank you