I rebut based on#was offered as free travel which I was called on the telephone, also I have an e-mail stating $is non refundableThe salesperson specifically told us we could resale back if we changed our minds and gave us her personal cellphone number.Please reopen our file[redacted] ***
We will be gathering the documentation and will review as soon as possible, which may include reaching out to the member We will then update with our response Thank you
As with any company we require and notify all Members that they are responsible to notify us of any changes in contact information They can do this by calling our servicing number ###-###-#### or by logging into [redacted] .*** they can change contact information or pay online as the [redacted] did on 12/20/and paid Maintenance Fees The addresses provide to us in January of remained the same until 7/22/if they had a change they could have gone on line as they have done in the past and make the correction.I have attached a copy or our billing and collection policy that is sent with every invoice this outlines billing requirements and clearly states “Should you not receive this notice, it does not relieve you” In addition attached is the Member Assurance Agreement signed by our Members it states that RCI is an exchange company and after the first year RCI is at their option to continue that Membership Page of the agreement discusses Assessment billingsPlease have them call [redacted] at ###-###-####, I will agree to split the late fees of $and they will need to work out the balance owed with [redacted] [redacted] *** Vice President
To whom it may concern,In this reply from the [redacted] ’s they are continuing to repeat themselves on issue stating we have not responded or have not contacted them, please see two attached signed certified return receipts via US MailFirst one dated October 17, the last one dated November 16, that outlined our settlement options We have spent months with the [redacted] ’s who signed a legal binding contract on April 13, and have refused our options to stay out of default and on their contractual agreementIn a final attempt to move forward we will give a final offer of $4,that must be paid in full within days or the reporting status will remain as a default Once the settlement has been received they will have no further financial obligation to Sedona Pines Resort / Sedona Pines Vacation Club and the account will be reported on their credit as “Settled for less than amount owed”Please note they are not have any trouble using the product and as far as we are concerned there will be no further negotiations of a settlement for this defaulted account they are legally responsible for.We as that you close this complaintThank you, Kaye D [redacted] ***
We are the ones that have been trying to contact them numerous times, we have received letters that gives us the same options that we already told them we can commit to.We are aware that we are in default and that is why we have been trying to find a solution, but they have been very nonchalant and very rude about our situation, its true that we are out of the country and that is the main reason why we cannot continue with this membership, we had very bad luck with some investments and our business.That is why we involved Revdex.com because we are desperate
I am surprised at this response as I have no record of such late payments in each of those yearsI would be interested to see the documentation as well as the signed contract stating I am not entitled to a bill for an every other year chargeI do know that I have provided my marriage certificate but it appears as though it was not processedTechnology may be the mishap, but I would happy to send it againI am fully aware of their requirement to go through BlackwellHowever, they continue to disregard their blatant lack of customer serviceAt least they provided a written policy; however I would still like to know how the company believes it is ethical to send someone to collections without notificationIt is apparent that the company is unwilling to maintain satisfactory ethical operating principalsUnfortunately for consumers once an owner, there is no ability to advocate for oneself outside of their "membership" otherwise the "member" is treated even more poorly than beforeIt is again surprising to me that when I attempted to speak with them, I was told they have "no access to any portion" of my account as it was forwarded to collectionsBut, in their own email, they cite information pertaining to account historyWhich one is it? I feel like in order to get any information, I had to go through the Revdex.com because each time I tried, I was turned away.I continue to feel their practice is unethical and unjust for all membersI have been in contact with Blackwell and will keep them apprised of this situation [redacted]
[redacted] We are glad to see Sedona Pines did not ignore our Revdex.com complaint, like they ignore our emails.However, they still didn’t clarify whether or not we still owe them anythingThey stated by phone and now via this complaint that our contract was closed due to the lack of paymentHowever, they have yet to confirm in writing that we no longer owe them anything.Furthermore, we do not understand how this closure, or the fact our written cancellation request came days late, prevents the company from returning our money Nothing in the contract prevents Sedona Pines from returning that moneyMore importantly, they are overlooking the fact that we wouldn’t have been able to cancel in the days even if we knew about it because we were waiting on ***, ***, or ***l to return our calls and answer our questions before making that decisionWe were being decent and honest people trying to give Sedona Pines the benefit of the doubt in answering our concernsInstead of receiving reaffirmations of what took place during the sales presentation we were ignoredWe assume now it was so we wouldn’t realize we were lied to until it was too late to legally rescind.What made us certain that Sedona Pine’s only goal was to profit from us is when we finally reached someone ( [redacted] in the finance department) he claimed that the only way we could cancel was to pay the loan off in fullThankfully, we did not follow through with that advice.So as you can see, there are many issues past the contract we signed, and past the mandated rescission period which was clearly withheld from us and lied about We are not going to suffer at the hands of such a dishonest companyYes, we can say the entire company is dishonest, since FOUR different employees, from many different departments, used and misleading information to one, sell this timeshare to us, and two, prevent us from cancelling in the rescission period, which three, they omitted from us.We want confirmation we do not owe Sedona Pines anything else and we want our money back in full
Upon review of this timeshare purchase dated February 22, 2014, we have found that consumer did not contact us with a request to cancel until March 21, 2014, which is well over Arizona Law which states that a timeshare interest may be cancelled for any reason within written delivery of a notice of cancellation by midnight of the seventh calendar day following the day on which the purchaser executed the purchase agreement Due to their request being well over the day cancellation period, we were unable to cancel Further, their contract has been foreclosed on due to non payment of both agreed upon loan payments as well as maintenance fees We are unable to refund any monies due to these facts
We do not accept the response from this businessI'm sure the purchase of this timeshare will continue to be he said/she said but we would like for Highlands to our hardship that we are currently enduringWe have reached out multiple times to make you aware of the hardship we are currently facing and unfortunately $2,is not only unfeasible, but we feel it is an unethical amount to charge clients who want to cancelAt the end of the day, this is a vacation membership that costs you nothing to take backWe are asking that Highlands substantially lower or waive the settlement fee or offer a warranty deed in lieu of foreclosure as we cannot afford this whatsoeverWe expect a timely response from you
Please see the attached correspondence from May 6, that I have not gotten a response We will still honor the buyback offer given [redacted] *** From: [redacted] ***Date: 5/6/3:07:18PMTo: [redacted] @ [redacted] .*** Subject: Re: initial letterFirst let me say “Congratulations on being a Survivor” In reviewing your letter I think you’re making assumptions on the sales person’s motives and intent she has been with us for a number of years and we have never heard accusations like this before Let me see if I can clarify your issues and for your review I have attached copies of the documents The “Member Assurance Agreement” addresses #We are expanding our Resort and you are a Member in the Club the deed is held in the name of the Club and it is owned by its Members #Your Membership may be sold, given away, rented or bequeathed (passed on to family) #You agreed that you understood what you purchased The second page of the “Purchase and Membership Agreement” item #“Purchaser’s Acknowledgments” you agreed that the purchase is for enjoyment and not for investment Item #“Right of First Refusal” states if you make a decision to sell your Membership you must offer it to us firstI don’t know who you spoke with that told you we do not buy Memberships back however they are incorrect we would have offer you 10% of the original purchase price Please keep in mind this is an offer you do not have to accept it and if you choose not to accept it you have the right to now sell it on your ownAnd on the 3rd page #in large bold print on how and when the contract can be rescinded If you were asking questions the Sales person would have stayed with you for as long as you needed if you wanted time they would have given you as much as you needed and if you needed time to go over purchase documents they would have allowed you that If you had said no at the minutes they would have given you your gift and let you leave we hold no one hostage I see no cause to cancel the contract at this late date
Thank you for bringing this to our attention We will investigate on our end and we will update once this has been accomplished Thank you Cindy V***, Customer Service Specialist
During the presentation tour, son (guest) had become difficult and security had to be called as he became abusive Due to this, Ms [redacted] could no longer complete the tour and was not gifted due to circumst***s However, we will provide all gifts to her as she did attend and the issue was not of her doing They will be sent out to her today Thank you
To whom it may concern, Ms [redacted] statements are untrue Our first contact with Ms [redacted] was in May of She sent us a cease and desist letter which prevented us from contacting her and helping with her money issues Ms [redacted] defaulted on her contractual agreement June 27th, In an effort to move forward and help Ms [redacted] we offered her a final settlement of $2, The account would show settled for less than amount owed Ms [redacted] declined the offer She has now changed her story from having financial difficulties to the resort using “high pressure tactics”, this is untrue Ms [redacted] states she canceled within the rescission period, this is also untrue If Ms [redacted] would like to settle the account we will honor our offer of $2, She can contact our Loan servicing department at ###-###-#### Should she settle the account it will show settled for less than amount owed Thank you,
The Highland Resorts response is a "canned" response that they have used previously -- see past posting by Highland Resort inthe Revdex.com file on them It is offensive that they use a boilerplate response to address my complaint Please let them know, it is NOT my job to provide them with anything, including my phone number As my complaint clearly indicates, I have been that route with them and have had no success It is their job to ensure that my DO NOT CALL number is not called Any reputable firm involved in telemarketing activities has access to the National Do Not Call listing They are attempting to shift blame on to their unmanned contractor/vendor force Those contracted/vendor organizations clearly identifying themselves as agents of Highland Resorts I have been extremely patient with Highland Resorts' continued harassment Some how, without my authorization or input, they got their hands on my unlisted number I want them to get off dead six, do some research on their own, and initiate corrective action that will permanently end their calls to my number As a result of Highland Resorts' continued violation of my privacy (please note I am by definition an "elderly person"), I am now forced to filed a complaint with the Arizona Attorney General seeking their assist [redacted] to resolve this matter Thank you
Hi,Please see below additional information I would like attached to the complaint:Hello, Over the weekend my son and I were approached at the Phoenix Area "Chocolate Festival" and encouraged to attend a timeshare presentation for Sedona Pines/Highlands Resorts. In exchange for this participation, we were promised a 6 night/7 day vacation at any RCI property (only pay taxes), a $50 Olive Garden Gift Card, 2 movie tickets, and double our cash deposit back(and a $100 restaurant.com coupon for calling to confirm). The terms were that my I was to attend, with myself and my son as a guest, a 90 minute presentation at the Phoenix sales office. During this presentation, we had to listen to all that was offered, and in exchange, would be given the above gifts.The process began right away on the wrong foot. We were assured that at check-in, by doing our $20 deposit in cash, we would get $40 back. When we checked-in, we were told the double-back was only after listening. We decided this was not worth arguing over, and just agreed to it. When the representative sat us down, he immediately became confrontational. He let us know that the presentation would last at least 90 minutes and that we were cutting it close with a flight later in the day. My son pointed out that we only agreed to 90 minutes, to which he started arguing that it was AT LEAST 90. He actually got up at one point to speak to someone after getting frustrated with trying to force me to stay longer then we agreed to and came back. When he came back, my son pointed out the signed contract that was given at signup where it showed "a 90-minute presentation", not "a 90 minute minimum presentation". He begrudgingly continued, from there he became exceedingly rude and talked down to me, telling me that he was there to talk to me and not my son. The fact that I am a widow and my son has been helping me with all of my fin***s since my husband passed, obviously meant nothing to him. After we explained that my son was there to assist and would not leave me alone he got up with an angry attitude and said he would be right back(this is the second time). He came back in about 2 minutes and began his presentation. At the beginning of the presentation he made a point of saying that he was a licensed Realtor, but would not give his license number. My son explained that we very rarely, if ever pay for trips, and when we do, we only pay $50/night in taxes fees typically(my boy handles setting up and booking everything for me) . We have a lot of hotel/airline points, and this allows us to travel for a very low cost. When my son explained this to him, he asked if they were my points or my child's allowing us to do this, and my son let him know that it was irrelevant because as far as he was concerned his points were mine. He did his math and showed $500 for 10 days of vacation per year (on average). He continued to proceed through the presentation and got up very angrily when my son asked him to clarify what other benefits existed besides saving $130 for a week (RCI fee of $219 VS $350 for 7 days @ $50/night). It was at this point that he grabbed his manager, a very rude individual that refused to give us his name. We calmly explained to the manager that we were actively participating and discussing everything with the sales representative as expected. The manager told my son that since he was not on the invite (which said we could bring guests, and we were assured at time of signup it was fine), he would not be allowed to participate. I explained that we were assured this was fine, that I was doing everything we agreed to on the paperwork, and would be continuing. It was at this point that he informed us that if I were not to go away, he would kick everyone out without allowing us to get the promised gift. I informed him that we would not be leaving without the gift and that I would gladly listen to the rest of the presentation without my son saying anything till the end . It was at this point the manager decided to try to force us out. He let us know that he would be calling security and escorting us out. I asked if he could phone the police so that there was a record of him refusing to provide what was contractually required. He left in a huff and informed me that the sheriff's office was on its way. He let us know we were free to wait there till they came
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find their initial response acceptableThe final resolution is still yet to be determinedI await their next response to my complaint Regards, [redacted]
Our record show on July 11, we notified via email to [redacted] we were in receipt of their surrender form and that all necessary documents are complete, they have no further responsibility to Highlands ResortKaye D [redacted] ***
Investigating the response is not the desired out come of this complaint Fulfilling the obligations as outlined in our contract is While they may take a few days to investigate that we will not consider this complaint resolved unless they honor the original contract[redacted]
Mr. and Mrs. [redacted] purchased 8-14-2014; I have attached the second page of the Purchase and Membership Agreement showing item #10. Right of First Refusal this states in the agreement any Member wishing to sell would have to give us first choice. We are currently still in... new sales and have no real interest in the inventory at this time but OFFER 10% of the original purchase price only if the loan is paid infull. Please keep in mind it is just an offer and does not need to be accepted by the Member as they would now have the right to sell the Membership to a third party if they reject our offer. I have attached a copy of two gifts offered for touring #1. A $100.00 restaurant gift card that explains how they redeem online ( [redacted] .***) to choose coupons that can be used at various restaurants. #2. A two night hotel accommodation and round-trip airfare. I have underlined on the front and back of the certificate the sections that are highlighted as our gifting Department person explains to each tour how the certificate works then the tour signs a receipt that indicates this has all been explained. On the back of this certificate step #2 explains there is a $100.00 deposit for reservations fee used to pay taxes and is to be sent along with the certificate. In addition I have attached a copy of a gift given after the purchase for a Verde Canyon train ride for 2 valued at $142.05 and they were given a $50.00 dinning voucher for our Sedona Pines Bistro that was extended for 6 an additional months to allow them time to use it. Since this is the first we have heard of any gifting issues I would like this complaint closed. Thank you [redacted] ***
Please see the attached availability of resorts within desired timeframe Please also find copy of signed and initialed contract verifying no ability to cancel membership We are willing to work with the [redacted] 's to get them on vacation, even if it exceeds their expiration date of 4/30/ Thank you
I rebut based on#was offered as free travel which I was called on the telephone, also I have an e-mail stating $is non refundableThe salesperson specifically told us we could resale back if we changed our minds and gave us her personal cellphone number.Please reopen our file[redacted] ***
We will be gathering the documentation and will review as soon as possible, which may include reaching out to the member We will then update with our response Thank you
As with any company we require and notify all Members that they are responsible to notify us of any changes in contact information They can do this by calling our servicing number ###-###-#### or by logging into [redacted] .*** they can change contact information or pay online as the [redacted] did on 12/20/and paid Maintenance Fees The addresses provide to us in January of remained the same until 7/22/if they had a change they could have gone on line as they have done in the past and make the correction.I have attached a copy or our billing and collection policy that is sent with every invoice this outlines billing requirements and clearly states “Should you not receive this notice, it does not relieve you” In addition attached is the Member Assurance Agreement signed by our Members it states that RCI is an exchange company and after the first year RCI is at their option to continue that Membership Page of the agreement discusses Assessment billingsPlease have them call [redacted] at ###-###-####, I will agree to split the late fees of $and they will need to work out the balance owed with [redacted] [redacted] *** Vice President
To whom it may concern,In this reply from the [redacted] ’s they are continuing to repeat themselves on issue stating we have not responded or have not contacted them, please see two attached signed certified return receipts via US MailFirst one dated October 17, the last one dated November 16, that outlined our settlement options We have spent months with the [redacted] ’s who signed a legal binding contract on April 13, and have refused our options to stay out of default and on their contractual agreementIn a final attempt to move forward we will give a final offer of $4,that must be paid in full within days or the reporting status will remain as a default Once the settlement has been received they will have no further financial obligation to Sedona Pines Resort / Sedona Pines Vacation Club and the account will be reported on their credit as “Settled for less than amount owed”Please note they are not have any trouble using the product and as far as we are concerned there will be no further negotiations of a settlement for this defaulted account they are legally responsible for.We as that you close this complaintThank you, Kaye D [redacted] ***
We are the ones that have been trying to contact them numerous times, we have received letters that gives us the same options that we already told them we can commit to.We are aware that we are in default and that is why we have been trying to find a solution, but they have been very nonchalant and very rude about our situation, its true that we are out of the country and that is the main reason why we cannot continue with this membership, we had very bad luck with some investments and our business.That is why we involved Revdex.com because we are desperate
I am surprised at this response as I have no record of such late payments in each of those yearsI would be interested to see the documentation as well as the signed contract stating I am not entitled to a bill for an every other year chargeI do know that I have provided my marriage certificate but it appears as though it was not processedTechnology may be the mishap, but I would happy to send it againI am fully aware of their requirement to go through BlackwellHowever, they continue to disregard their blatant lack of customer serviceAt least they provided a written policy; however I would still like to know how the company believes it is ethical to send someone to collections without notificationIt is apparent that the company is unwilling to maintain satisfactory ethical operating principalsUnfortunately for consumers once an owner, there is no ability to advocate for oneself outside of their "membership" otherwise the "member" is treated even more poorly than beforeIt is again surprising to me that when I attempted to speak with them, I was told they have "no access to any portion" of my account as it was forwarded to collectionsBut, in their own email, they cite information pertaining to account historyWhich one is it? I feel like in order to get any information, I had to go through the Revdex.com because each time I tried, I was turned away.I continue to feel their practice is unethical and unjust for all membersI have been in contact with Blackwell and will keep them apprised of this situation [redacted]
[redacted] We are glad to see Sedona Pines did not ignore our Revdex.com complaint, like they ignore our emails.However, they still didn’t clarify whether or not we still owe them anythingThey stated by phone and now via this complaint that our contract was closed due to the lack of paymentHowever, they have yet to confirm in writing that we no longer owe them anything.Furthermore, we do not understand how this closure, or the fact our written cancellation request came days late, prevents the company from returning our money Nothing in the contract prevents Sedona Pines from returning that moneyMore importantly, they are overlooking the fact that we wouldn’t have been able to cancel in the days even if we knew about it because we were waiting on ***, ***, or ***l to return our calls and answer our questions before making that decisionWe were being decent and honest people trying to give Sedona Pines the benefit of the doubt in answering our concernsInstead of receiving reaffirmations of what took place during the sales presentation we were ignoredWe assume now it was so we wouldn’t realize we were lied to until it was too late to legally rescind.What made us certain that Sedona Pine’s only goal was to profit from us is when we finally reached someone ( [redacted] in the finance department) he claimed that the only way we could cancel was to pay the loan off in fullThankfully, we did not follow through with that advice.So as you can see, there are many issues past the contract we signed, and past the mandated rescission period which was clearly withheld from us and lied about We are not going to suffer at the hands of such a dishonest companyYes, we can say the entire company is dishonest, since FOUR different employees, from many different departments, used and misleading information to one, sell this timeshare to us, and two, prevent us from cancelling in the rescission period, which three, they omitted from us.We want confirmation we do not owe Sedona Pines anything else and we want our money back in full
Upon review of this timeshare purchase dated February 22, 2014, we have found that consumer did not contact us with a request to cancel until March 21, 2014, which is well over Arizona Law which states that a timeshare interest may be cancelled for any reason within written delivery of a notice of cancellation by midnight of the seventh calendar day following the day on which the purchaser executed the purchase agreement Due to their request being well over the day cancellation period, we were unable to cancel Further, their contract has been foreclosed on due to non payment of both agreed upon loan payments as well as maintenance fees We are unable to refund any monies due to these facts
We do not accept the response from this businessI'm sure the purchase of this timeshare will continue to be he said/she said but we would like for Highlands to our hardship that we are currently enduringWe have reached out multiple times to make you aware of the hardship we are currently facing and unfortunately $2,is not only unfeasible, but we feel it is an unethical amount to charge clients who want to cancelAt the end of the day, this is a vacation membership that costs you nothing to take backWe are asking that Highlands substantially lower or waive the settlement fee or offer a warranty deed in lieu of foreclosure as we cannot afford this whatsoeverWe expect a timely response from you
Please see the attached correspondence from May 6, that I have not gotten a response We will still honor the buyback offer given [redacted] *** From: [redacted] ***Date: 5/6/3:07:18PMTo: [redacted] @ [redacted] .*** Subject: Re: initial letterFirst let me say “Congratulations on being a Survivor” In reviewing your letter I think you’re making assumptions on the sales person’s motives and intent she has been with us for a number of years and we have never heard accusations like this before Let me see if I can clarify your issues and for your review I have attached copies of the documents The “Member Assurance Agreement” addresses #We are expanding our Resort and you are a Member in the Club the deed is held in the name of the Club and it is owned by its Members #Your Membership may be sold, given away, rented or bequeathed (passed on to family) #You agreed that you understood what you purchased The second page of the “Purchase and Membership Agreement” item #“Purchaser’s Acknowledgments” you agreed that the purchase is for enjoyment and not for investment Item #“Right of First Refusal” states if you make a decision to sell your Membership you must offer it to us firstI don’t know who you spoke with that told you we do not buy Memberships back however they are incorrect we would have offer you 10% of the original purchase price Please keep in mind this is an offer you do not have to accept it and if you choose not to accept it you have the right to now sell it on your ownAnd on the 3rd page #in large bold print on how and when the contract can be rescinded If you were asking questions the Sales person would have stayed with you for as long as you needed if you wanted time they would have given you as much as you needed and if you needed time to go over purchase documents they would have allowed you that If you had said no at the minutes they would have given you your gift and let you leave we hold no one hostage I see no cause to cancel the contract at this late date
Thank you for bringing this to our attention We will investigate on our end and we will update once this has been accomplished Thank you Cindy V***, Customer Service Specialist
During the presentation tour, son (guest) had become difficult and security had to be called as he became abusive Due to this, Ms [redacted] could no longer complete the tour and was not gifted due to circumst***s However, we will provide all gifts to her as she did attend and the issue was not of her doing They will be sent out to her today Thank you
To whom it may concern, Ms [redacted] statements are untrue Our first contact with Ms [redacted] was in May of She sent us a cease and desist letter which prevented us from contacting her and helping with her money issues Ms [redacted] defaulted on her contractual agreement June 27th, In an effort to move forward and help Ms [redacted] we offered her a final settlement of $2, The account would show settled for less than amount owed Ms [redacted] declined the offer She has now changed her story from having financial difficulties to the resort using “high pressure tactics”, this is untrue Ms [redacted] states she canceled within the rescission period, this is also untrue If Ms [redacted] would like to settle the account we will honor our offer of $2, She can contact our Loan servicing department at ###-###-#### Should she settle the account it will show settled for less than amount owed Thank you,
The Highland Resorts response is a "canned" response that they have used previously -- see past posting by Highland Resort inthe Revdex.com file on them It is offensive that they use a boilerplate response to address my complaint Please let them know, it is NOT my job to provide them with anything, including my phone number As my complaint clearly indicates, I have been that route with them and have had no success It is their job to ensure that my DO NOT CALL number is not called Any reputable firm involved in telemarketing activities has access to the National Do Not Call listing They are attempting to shift blame on to their unmanned contractor/vendor force Those contracted/vendor organizations clearly identifying themselves as agents of Highland Resorts I have been extremely patient with Highland Resorts' continued harassment Some how, without my authorization or input, they got their hands on my unlisted number I want them to get off dead six, do some research on their own, and initiate corrective action that will permanently end their calls to my number As a result of Highland Resorts' continued violation of my privacy (please note I am by definition an "elderly person"), I am now forced to filed a complaint with the Arizona Attorney General seeking their assist [redacted] to resolve this matter Thank you
Hi,Please see below additional information I would like attached to the complaint:Hello, Over the weekend my son and I were approached at the Phoenix Area "Chocolate Festival" and encouraged to attend a timeshare presentation for Sedona Pines/Highlands Resorts. In exchange for this participation, we were promised a 6 night/7 day vacation at any RCI property (only pay taxes), a $50 Olive Garden Gift Card, 2 movie tickets, and double our cash deposit back(and a $100 restaurant.com coupon for calling to confirm). The terms were that my I was to attend, with myself and my son as a guest, a 90 minute presentation at the Phoenix sales office. During this presentation, we had to listen to all that was offered, and in exchange, would be given the above gifts.The process began right away on the wrong foot. We were assured that at check-in, by doing our $20 deposit in cash, we would get $40 back. When we checked-in, we were told the double-back was only after listening. We decided this was not worth arguing over, and just agreed to it. When the representative sat us down, he immediately became confrontational. He let us know that the presentation would last at least 90 minutes and that we were cutting it close with a flight later in the day. My son pointed out that we only agreed to 90 minutes, to which he started arguing that it was AT LEAST 90. He actually got up at one point to speak to someone after getting frustrated with trying to force me to stay longer then we agreed to and came back. When he came back, my son pointed out the signed contract that was given at signup where it showed "a 90-minute presentation", not "a 90 minute minimum presentation". He begrudgingly continued, from there he became exceedingly rude and talked down to me, telling me that he was there to talk to me and not my son. The fact that I am a widow and my son has been helping me with all of my fin***s since my husband passed, obviously meant nothing to him. After we explained that my son was there to assist and would not leave me alone he got up with an angry attitude and said he would be right back(this is the second time). He came back in about 2 minutes and began his presentation. At the beginning of the presentation he made a point of saying that he was a licensed Realtor, but would not give his license number. My son explained that we very rarely, if ever pay for trips, and when we do, we only pay $50/night in taxes fees typically(my boy handles setting up and booking everything for me) . We have a lot of hotel/airline points, and this allows us to travel for a very low cost. When my son explained this to him, he asked if they were my points or my child's allowing us to do this, and my son let him know that it was irrelevant because as far as he was concerned his points were mine. He did his math and showed $500 for 10 days of vacation per year (on average). He continued to proceed through the presentation and got up very angrily when my son asked him to clarify what other benefits existed besides saving $130 for a week (RCI fee of $219 VS $350 for 7 days @ $50/night). It was at this point that he grabbed his manager, a very rude individual that refused to give us his name. We calmly explained to the manager that we were actively participating and discussing everything with the sales representative as expected. The manager told my son that since he was not on the invite (which said we could bring guests, and we were assured at time of signup it was fine), he would not be allowed to participate. I explained that we were assured this was fine, that I was doing everything we agreed to on the paperwork, and would be continuing. It was at this point that he informed us that if I were not to go away, he would kick everyone out without allowing us to get the promised gift. I informed him that we would not be leaving without the gift and that I would gladly listen to the rest of the presentation without my son saying anything till the end . It was at this point the manager decided to try to force us out. He let us know that he would be calling security and escorting us out. I asked if he could phone the police so that there was a record of him refusing to provide what was contractually required. He left in a huff and informed me that the sheriff's office was on its way. He let us know we were free to wait there till they came
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find their initial response acceptableThe final resolution is still yet to be determinedI await their next response to my complaint Regards, [redacted]
Our record show on July 11, we notified via email to [redacted] we were in receipt of their surrender form and that all necessary documents are complete, they have no further responsibility to Highlands ResortKaye D [redacted] ***
Investigating the response is not the desired out come of this complaint Fulfilling the obligations as outlined in our contract is While they may take a few days to investigate that we will not consider this complaint resolved unless they honor the original contract[redacted]
Mr. and Mrs. [redacted] purchased 8-14-2014; I have attached the second page of the Purchase and Membership Agreement showing item #10. Right of First Refusal this states in the agreement any Member wishing to sell would have to give us first choice. We are currently still in... new sales and have no real interest in the inventory at this time but OFFER 10% of the original purchase price only if the loan is paid infull. Please keep in mind it is just an offer and does not need to be accepted by the Member as they would now have the right to sell the Membership to a third party if they reject our offer. I have attached a copy of two gifts offered for touring #1. A $100.00 restaurant gift card that explains how they redeem online ( [redacted] .***) to choose coupons that can be used at various restaurants. #2. A two night hotel accommodation and round-trip airfare. I have underlined on the front and back of the certificate the sections that are highlighted as our gifting Department person explains to each tour how the certificate works then the tour signs a receipt that indicates this has all been explained. On the back of this certificate step #2 explains there is a $100.00 deposit for reservations fee used to pay taxes and is to be sent along with the certificate. In addition I have attached a copy of a gift given after the purchase for a Verde Canyon train ride for 2 valued at $142.05 and they were given a $50.00 dinning voucher for our Sedona Pines Bistro that was extended for 6 an additional months to allow them time to use it. Since this is the first we have heard of any gifting issues I would like this complaint closed. Thank you [redacted] ***
Please see the attached availability of resorts within desired timeframe Please also find copy of signed and initialed contract verifying no ability to cancel membership We are willing to work with the [redacted] 's to get them on vacation, even if it exceeds their expiration date of 4/30/ Thank you