Kas Enterprises Reviews (27)
View Photos
Kas Enterprises Rating
Address: 3500 S Kingshighway Blvd, Saint Louis, Missouri, United States, 63139-1204
Phone: |
Show more...
|
Fax: |
+1 (314) 481-0108 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Kas Enterprises
Add new contacts
I bought a car on the 27th and haven't drove it a good week and the car been giving me problems. I been taking it back m fourth to get fixed but the problem seems to get worse and after they suppose to had fixed the ignition and started I got the car back yesterday drove it all the way home and my motor dropped while I was driving . it was me and my daughter in the car when it hapoened. I never had any accidents just a flat tire. I tired to get my money back but they wouldn't give it back in return .I am stuck with no car and can't even get to work .
The customer did purchase a 2001 Ford Focus on February 27,
2020. The customer paid cash for the
vehicle. The vehicle did not come with a
warranty as she received a reduced price for the vehicle in exchange. I have attached a copy of the warranty documents
for your review. The day that she purchased the vehicle from us we replaced a
flex pipe on the vehicle and the fuel pump assembly so that the vehicle would
be ready for the emissions to be completed. After the repairs, the vehicle needed to be driven through a drive cycle
in order for the vehicle to be ready to pass an emissions test which is
typically 80 to 200 miles depending on the vehicle. She took the vehicle and we requested she
return for the emissions once she had driven the vehicle for a few days. On March 4, 2020 the customer brought the vehicle to us for
the emissions inspection. We completed
the emissions inspection for her and returned the vehicle to her. She contacted us on March 9, 2020 stating that her vehicle
would not start. She towed the vehicle
to us. We replaced the starter for
her. The vehicle was making a noise on
the passenger side. In looking at the
vehicle, it was determined that the customer had an accident on the passenger
side of the vehicle and the customer had put the spare tire on that side as
well.We do not warranty or repair vehicles due to accidents. We therefore did not repair anything related
to the accident and told the customer that she could pick up the vehicle. We did all of the repairs and emissions inspection mentioned
above at no charge to the customer even though she did not have any warranties
with us. For vehicle repairs needed due
to the accident the customer will need to refer to her insurance company. Tell us why here...
I purchased a 2008 Ford Escape from this business last February. I put $1500 down on the vehicle and have been paying $288 monthly since then. It came with a 1 year warranty on the engine. 5 to 6 months ago I started having issues with the vehicle and contacted the company to try and have them look at the issues. If they weren't covered, I paid for the repair, however, when it came to the engine, they kept off pushing off my concerns. Last Friday (2/28) I brought my car up to *** to have them check the check engine light and see what they said, while they were doing this, my engine blew out. I could no longer move the vehicle and had to keep it there over the weekend because KAS was unwilling to have me bring the car back to have their mechanics look at it. They said they didn't have a manager in the office to make the call and kept pushing it off. I tried contacting them numerous times over the weekend to try and figure out what to do. At one point they mentioned that it was up to me and they were going to junk the car regardless. At another point they told me I would have to bring them $1000 to get another vehicle. I want my vehicle repaired. I have the warranty through the end of March and would like to know what they are going to do about honoring the warranty. If you won't honor it, why would I get another vehicle from you if you won't honor this one. This morning, when I went back to the ***, the vehicle had been towed.
The customer purchased a 2008 Ford Escape on February 23,
2019 and purchased a limited warranty on the vehicle. The limited warranty is good for one year or
12, 000 miles, whichever happens first, that covers 25% on the engine, transmission,
drive axle assembly, and the water pump. The customer is to take the vehicle to a repair facility of their
choice, repair the vehicle, pay for the repairs, and submit a copy of the paid
receipt to us. Covered repairs are then
credited the 25% to the customer’s account. I have attached a copy of the limited warranty that explains that here
for your review. I have also attached a
copy of a second contract the customer signed that also explains that repairs
are completed at an outside facility as well.The customer did contact us on February 28, 2020 stating
that she left her vehicle at an *** because it died. She stated that her motor blew up. She asked if we would fix the vehicle for
her. The representative told her that under her limited warranty she is
supposed to take the vehicle to a repair shop of her choice and get it
repaired. We told the customer to bring
us copies of the receipts once the repairs were completed. She stated that she did not want to do that
and asked if she would be able to trade the vehicle in with us. We told her that she could try to trade the
vehicle, but in order for us to consider trading she would have to get the
vehicle here and to catch up her account as it has been delinquent for some
time. She currently is behind
$1419.64. We have been extensively
working with her on her payments and have continued to try to work with her
since April 15, 2019 when she first fell behind. She then told us that we should make an exception for her
and allow her to trade the vehicle in without paying the arrears or that we
should repair the vehicle for her. She
asked for a manager or someone who had the authority to change the rules for
her. She was told that the manager was
off as the general manager was off that day. She left the car at *** and did not move it, so
*** had her vehicle towed to the tow yard. She called our office again on March 2, 2020 requesting the
manager. She told the manager that she
wanted us to make an exception outside of the warranty to tow and repair her
vehicle for her. She wanted us to pay
the tow yard fees, pay for the tow an hour away from us, and pay for the
repairs on her vehicle. The manager said
that what she was told by the previous representative was correct; that under
her warranty she is to take it to a facility of her choosing, get it repaired,
and to bring us copies of her receipts. We couldn’t make extra exceptions as we had already made many exceptions
for her since the account has been behind for over a year. When a customer needs help with repairs, our
normal procedure is to either make payment arrangements with the customer on
their account or to defer a payment for the customer to give them extra time
and resources to get their vehicle repaired should they want us to do
that. With her account being so far behind
already, we are unable to offer that. We
have really tried working with her instead of just repossessing the
vehicle. She alleged that we were giving
her the run around. We told her we were
not and did not give her the run around as her warranty states that she is to
get the car repaired somewhere else and to provide us with copies of the
receipts. She stated she was not going
to retrieve the car from the tow yard, she was not going to tow it anywhere,
that she was not going to repair it, she was not going to follow the warranty,
and that she was not going to pay for a car that wasn’t running.Shortly after hanging up with the customer, she had her mom
call us. Her mom stated that we are
screwing her. We told her no, we are not
trying to screw her at all. We explained
the warranty multiple times to the customer. We explained the warranty again to her mom as well. The first step that needs to occur is determining what is
actually wrong with the vehicle. ***
is not a repair facility, so neither her, nor us, are sure as to the exact
extent of what the repairs are and what repairs are needed on the vehicle. We are
still willing to credit her account through the warranty procedure if she
follows the warranty by taking it to a shop, getting the vehicle repaired, and
providing us with the receipts. If she does not
want to repair the vehicle and would prefer to try to trade the vehicle she is welcome
to do that as well. She would need to
get the vehicle to our location so that we can examine its condition and she
would have to pay the behind amount on her account of $1419.64.
The customers purchased the vehicle on March 4, 2017. We guarantee the emissions for 10 days/1000 miles. If the customer takes the vehicle for emissions before the 10 days/1000 miles and it fails we will do the repairs and provide them with a passed emissions inspection. They... purchased a 1 year/12,000 mile warranty that covers 25% on the engine, transmission, drive axle assembly, and the water pump. Under the warranty the customer is to take the vehicle to a repair facility of their choosing, get the vehicle repaired, pay for the repairs, and provide our office with a copy of the receipt. If the repairs are covered parts, the 25% would be credited to their car payment. The customer stated the vehicle failed emissions and needed repairs. On March 22, 2017 we repaired the vehicle at our facility for free instead of having him take it to a repair facility and having to pay 75% as we like to make sure our customers have reliable vehicles. We replaced the door hinge pin, the thermostat, the thermostat gasket, completed a wheel alignment, tightened the bolts on the passenger seat and completed the emissions inspection for them. We provided the customer with the emissions inspection so that they would be able to register their vehicle. The customer called and said he redid the emissions on his own in April and it failed. In doing that the customer then voided the emissions we provided him. Unfortunately when a customer chooses to redo an inspection at a later date we are unable to warranty that as a passed inspection was provided to him and there are a myriad of different reasons why a vehicle can fail an emissions inspection. We do not do emissions inspections at our facility and send them to an outside repair facility for the inspections. As far as we have been made aware the customers are still driving the vehicle. They have not contacted our office about the vehicle or their payments since April. If they have completed any repairs to the vehicle, we have not been made aware and they have not provided any receipt copies per their warranty. If the customers have completed repairs, we would be happy to look at the receipts per their warranty. We tried to help the customers and went above and beyond their warranty and repaired the vehicle for free. We repaired the vehicle for emissions and provided the emissions inspection a week after their emissions guarantee expired. We also repaired items that were not covered by any warranty or the emissions guarantee as a courtesy to try to make things right. If the customer is still having problems they can contact us and we would be happy to explain the warranty to them in detail. Sincerely, KAS Enterprises, LLC
Purchase a vehical on July 29th and the car neversd worked properly.I have taken it to their shop 5 times n the problem got worst,thw car was damaged while in their care n they refuse to acknowledge that.Girst Car was cutting off and driving slow, took it back to be replaced n that lasted so long,took it back because of a bad leak, then toom it back twice for the engine light staying on and when I got it back it waa back on tbe next day..Took car back again n when I got it back it had a dent on it and they suppose to had fix the engine light again. But this time when I got it back it was smoking after just driving it a block and when we looked under the hood things were not put back n all kind if liquids were pouring out into our faces.So by the time I put in coolant it ran out by the time I made it to the next light the car stopped and had to hurry and get the kids out because it was aizzling and smoking real bad ao I had to leave the car on a lot.Now they are refusing to give money back r another car.I brought tbe car back 5 times and it was before my warranty was up and tbey promised to make it right and they didnt
To Whom It May Concern:
This letter is in response to Complaint ID
The customer purchased a 2005 Nissan Maxima from us on July 29, 2019. Her vehicle came with a 30 day / 1000 mile warranty (whichever happens first) that covers 50 percent on the engine, transmission, front-wheel drive, and rear-wheel drive. I have attached a copy of it here for your review. As a courtesy, we complete the vehicle repairs within the 30 day warranty at our facility.
The customer also purchased a limited warranty that for 365 days or 12,000 miles (again whichever happens first) that covers 25 percent on the engine, transmission, drive axle assembly, and the water pump. Under this warranty, the customer is to take the vehicle to a repair facility of their choosing, get the vehicle repaired, pay for the repairs, and provide us with a copy of the repairs and receipt. If it is a warrantied part, a credit would be issued to the customer’s account. A copy of this warranty is also attached her for your review.
The customer did notify our office that she needed repairs. This is typical of used cars, especially vehicles that are 15 years old, like the customer’s vehicle is. They do require repairs and we are more than happy to do repairs on customers’ vehicles as we understand that they need a reliable vehicle and we want them to have a reliable vehicle. We looked at her vehicle a total of 4 times. I have attached copies of all the repairs we completed on her vehicle here for your review as well. On July 29, 2019 she brought her vehicle to us and we repaired a door lock actuator and window switch. Neither of those parts are warrantied items, but we want our customers to be satisfied with their purchase. On August 12, 2019 she brought her vehicle to us again. We replaced two camshaft sensors, a crankshaft sensor, and did the emissions for her. On August 27, 2019 we replaced the power steering hose, oil pan gasket, the intake manifold vacuum sensor, and changed the oil. She notified us that she was still having problems with the vehicle so when she brought it to us on September 5, 2019 we sent it to another repair facility to get another opinion and diagnosis. We paid $1150.00 to have the vehicle diagnosed, replaced a mass air flow sensor, and replaced the catalytic converter.
After this, the customer stated that she was still having problems, so we offered to rescind the sale on the 2005 Nissan Maxima and swap her into a different vehicle. On September 13, 2019 she came to our lot so we could swap her into another vehicle. She brought a gentleman with her. Her and the gentleman she brought with her started screaming at each other. They continued to scream at each on and off for close to 20 minutes. They were scaring customers and employees. Their sales person asked them to leave at that time and told her to come back at another time when she had calmed down.
She later contacted us and made another appointment because the check engine light was on the vehicle. The appointment was scheduled for September 19, 2019. She did not show up for the appointment.
I am not sure what she means when she states we damaged the car and this is the first we are hearing about it. We have tried multiple times to make things right for the customer by doing many repairs to the vehicle, sending it to a second shop for repairs, and by offering to put her into another vehicle. The customer told us that she was going to be returning the vehicle voluntarily, but the complaint states that she left the vehicle on a lot. If the vehicle was left on a lot and she no longer wishes to keep the vehicle, please let us know where the vehicle is and we will pick it up. If the customer would like for us to repair the vehicle again, we are still willing to do so. If the customer takes the vehicle somewhere else to get it repaired, we would be willing to defer the current car payment that is due to the end of the loan to allow her time to get it repaired and bring us receipt copies. Then she will get credit under her current limited warranty.
Please do not hesitate to let us know if you need any other information. Thank you.
Sincerely, KAS Enterprises, LLC
Complaint: ***
I am rejecting this response because:
The company isnt telling the whole truth.I did bring the car in about 4 r 5 times and each time the car did get worst.The event were my bro n I were having a discussion and it did get a little loud which it wasn't for 20 minutes nor did anybody tell us to leave.We actually stayed n drove my original car around cause they claimed it was fix and by right that is the car I purchased and I need to take that one away.He did tell me to look at another car but it had to be a 2005 n it had to cost 5450 which I didnt see anything on the lot that was any better than what he sold me at first and especially to pay the price they wanted for that old car.So when I got back to the car lot after driving my car they said they fix the light came back on so tbey onve again said the coal pack got wet and changed it then..By the time I was driving on highway it began to smoke and I called him back and he nevered answered til that Monday.At that time I said I'm done giving U all chances and would like my money back and U all promise I could because it was under the warrenty when I brought it in and they kept saying just give us a chance to fix it.And they nevered fix the car just got worst.And they were aware of the dent in my car cause I brought it to their attention at the carlot when I picked it up and he said that dent was already there which I knew it wasnt cause I took pics. Then I was told just tell my attorney then cause they didnt want to hear it.And as for as my last appointment I did refuse to come because he said he was only gonna turn the red light off and not fix the other issues that happened while they had it like the leaks and all the fluids flowing out when u open the hood and also the dent and the parts they nevered put back on.So no I'm not satisfied and would like a full refund..The car wadnt drivable going 10 to 15 miles per hour.
Sincerely
I bought a car from this company in May. Within 30 days the timing chain broke. They couldn't fix it so they traded for a different car. Now with the newer car having it within 30 days, the turbo has gone out and the water pump is leaking, and it overheats. There is also damage to the vehicle that should have been fixed before they sold it to me.
We are writing in response to complaint ID filed with the Revdex.com on 9/30/2019, sent to us on October 9, 2019, and received by our office on October 11, 2019.
The customer purchased a vehicle from us on June 21, 2019. The vehicle came with a 30 day / 1000 mile warranty (whichever happens first) that covers 50% on the engine, transmission, front-wheel drive, rear-wheel drive and their internal parts. The customer notified us that she needed an appointment for us to repair her check engine light and she told us that the vehicle needed a mass air flow sensor. We made an appointment for her and replaced the map sensor, an oxygen sensor, the mass air flow sensor, and her valve cover free of charge on July 11, 2019. At that time she had driven 1,939 miles on the vehicle and was over her 30 day / 1000 mile warranty with us by 939 miles.
She contacted us again stating that she needed a new front passenger side tire. On July 24, 2019 we also replaced that free of charge even though it is not a warrantied part and again she was out of her 30 day / 1000 mile warranty.
In her complaint, it states that the turbo had gone out, the water pump was leaking, and that the vehicle was overheating within the first 30 days. She did not notify us that she was having issues with those items when she brought the vehicle for repairs on July 11, 2019 nor July 24, 2019. Those issues were not found when we looked at and repaired the vehicle here on those dates either.
The complaint also states “There is damage to the vehicle that should have been fixed before they sold it to me.” Again, she did not mention any damage when she brought the vehicle for repairs, nor has she mentioned damage any other time. We are unsure what kind of damage she is referring to.
A woman, not the customer, came to our office on September 30, 2019 with an insurance check, notifying us that her vehicle was involved in an accident. Upon calling the insurance company, they stated the accident occurred on July 2, 2019. On September 3, 2019, once the insurance company determined liability for the accident, they inspected the vehicle for damages and determined the vehicle had $3995.02 in damages and had an odometer reading of 193566. At that time they issued a check to her and us. We explained to the woman that the customer needed to take the vehicle for repairs and have the repair shop contact us so that we could sign off on the insurance check once repairs were completed. Later that day, she sent a man who identified himself as her uncle to our office. He stated that his niece said we wouldn’t fix the car for her. I explained again that she needed to take the vehicle to a repair facility for the insurance repairs as we do not do body work here. I also asked him to ask his niece to contact us directly so that way we could help her through the repair process directly.
The customer contacted us directly on October 10, 2019 and stated that she has not had the repairs due to the accident completed yet.
If she is having mechanical problems, she needs to take her car for the accident repairs first. Her insurance company can advise her of repair facilities they recommend and work with if she is unsure where to take her vehicle. Once it is there getting repaired, they will also check to see if the accident caused any mechanical issues to the vehicle. If so, then her insurance company would issue payment to cover those as well.
We do not do body work at our facility, nor do we do repairs beyond the 30 day / 1000 miles warranty at our facility as stated in the paperwork she signed upon purchase.
If the customer has any other questions or concerns, please let her know to not hesitate to contact us or her insurance company and we can try to help her through the insurance repair process as much as possible. Thank you.
I bought a truck from them on March 1,2019 with the check engine light on. I took it back the same day and I was told they would check it out that Monday but when I showed up for my scheduled appointment they said I would have to reschedule because they was booked up but I had an appointment as well. They have gave me the run-around trying to run my warranty out. I've ask for another vehicle and was refused and I've asked for a refund. I was refused a refund, this truck has an oil, power steering leak and the censors are bad on the truck. I would like a refund on my money and return that truck as soon as possible.
We apologize for not responding to the complaint sooner, as we did not receive notice that there was a complaint. The customer purchased a vehicle from us on March 1st. We do show the customer had an appointment for March 4th at 8:30 am and show that the customer called us to reschedule it. The customer rescheduled the appointment for March 20th at 8:30 am. The customer did not show up for the scheduled appointment on March 20th and we have not heard from the customer since rescheduling the appointment. We provide our customers with a 30 day / 1000 mile warranty and would have been happy to repair any problems the customer was having if the customer had brought the vehicle to us to repair or contacted us. The customer is not answering our phone calls, has not made any payments, cancelled their insurance, has not contacted us, has not returned the vehicle, and has moved and not updated their address with us. We have had no way to rectify the situation and the customer has not contacted us to allow us to even try to. We attempted to contact the customer’s references and were told that she doesn’t have the vehicle and we have no idea what the customer did with the vehicle. Please have the customer contact us in order to reach a resolution on the matter. Thank you.
Sincerely,
KAS Enterprises, LLC
Complaint: ***
I am rejecting this response because:
Revdex.com: Their response is incorrect, when I made the appointment on 4/03/2019 at 8:30am but when I arrived I was told that they had sold thirty cars that prior week and that they was over booked and I needed to come back on 3/12/2019 but I informed them that my mom was having surgery and that wasn't a good day or time. The lady that answers the phone is really rude and she doesn't book appointments well. When I tried speaking to my sales lady and a manager I was told they would take care of the problem. When I got the vehicle the engine light was on along with three other lights I told them about, it worried me but I was told if the engine light is orange instead of red I could still drive it. This place didn't try to compromise with me at all When I informed the sales lady that the vehicle had stopped on the highway I was told that it was nothing they can do. I told them where it was and asked for a refund but they declined. I was the one stuck with a lemon that they played out the days of the warrenty and the 30days. To my knowledge they have the vehicle back. I've asked for a refund since the 4th of March, I was always spoke to rudely giving me the run around to waste the warranty time. This truck has been repoed and resold many times because it's a lemon they refuse to fix, when it break down they go get it and fix it enough to leave their lot
Sincerely
Revdex.com: Their response is incorrect, when I made the appointment on 4/03/2019 at 8:30am but when I arrived I was told that they had sold thirty cars that prior week and that they was over booked and I needed to come back on 3/12/2019 but I informed them that my mom was having surgery and that wasn't a good day or time. The lady that answers the phone is really rude and she doesn't book appointments well. When I tried speaking to my sales lady and a manager I was told they would take care of the problem. When I got the vehicle the engine light was on along with three other lights I told them about, it worried me but I was told if the engine light is orange instead of red I could still drive it. This place didn't try to compromise with me at all
When I informed the sales lady that the vehicle had stopped on the highway I was told that it was nothing they can do. I told them where it was and asked for a refund but they declined. I was the one stuck with a lemon that they played out the days of the warrenty and the 30days. To my knowledge they have the vehicle back. I've asked for a refund since the 4th of March, I was always spoke to rudely giving me the run around to waste the warranty time. This truck has been repoed and resold many times because it's a lemon they refuse to fix, when it break down they go get it and fix it enough to leave their lot
Sincerely
I have purchased a vehicle on the 28th of February when I purchased the vehicle at the car lot the lady Amy who has been there 17 years I know she's done it for other people let me walk away with the vehicle without having proof of valid insurance let alone with the vehicle not having valid insurance the check engine light came on all within the 30 days today is the 15th day of where they're not trying to accommodate me a better refund and what they are offering me which the vehicle they're saying is worth almost $5,500 and it has a crackhead a blown head gasket it started running hot they told me oh just drive the car if it starts running hot pullover Turner turn this and turn that to where they do not handle business correctly. When I explained to the lady that the vehicle was running hot and I had to take it to the *** and got a printout of exactly what was wrong with the car at that time why the check engine light came on they keep telling me all that happens to a lot of cars it could be anything with the check engine light yada yada did y'all to get out of that so *** they're taking people's money they're selling lemon cars making you sign a contract stating about the mileage let along with the mileage how much of a 250 clean-up fee $0.57 a mile that you drove the vehicle already like I explained to them I just want my money back because the amount that they're trying to give me his only six hundred something dollars and I put $1300 down on the vehicle
The customer purchased a 2004 Toyota Camry from KAS Enterprises, LLC on February 8, 2019. At the time of purchase the customer provided us with a liability insurance card because she wished to purchase a temporary permit for the vehicle. Proof of liability insurance is required by Missouri law to purchase a temporary permit. the customer admitted later while at our location receiving a refund, that she knowingly submitted a fraudulent card to us. We have attached a copy here for your review.
* this place up after you all close."
On February 15, 2019 the customer notified us that the temperature gauge on the vehicle was going up and down. We asked her if she could bring the car by that same day so that we could see what the problem was and repair it for her. She stopped by our dealership, but said that she could not leave the vehicle at that time for us to repair it. She asked if she could bring the vehicle back at a different time for us to repair.
She brought the vehicle back on February 19, 2019 for us to repair it. At that time we replaced the water pump, thermostat gasket, radiator cap, and did a wheel balance. I have attached a copy of the repairs here for your review. We provide our customers with a 30 day/1000 mile, 50/50 warranty upon purchase that I have attached here for your review. We did not charge *** anything for the repairs as we understand how important it is for our customers to have a vehicle that drives. The repairs were completed the same day she brought the vehicle and the customer took the vehicle home.
On February 23, 2019 as an employee was opening up the business for the day, she started screaming at her. She stated that the vehicle just started running hot this morning and that she was upset. The employee told her she was sorry to hear that and that she would get a mechanic to look at the vehicle again and repair it. The customer left the vehicle so that the mechanic could look at it. After looking at the vehicle, the mechanic told us that the vehicle needed a head gasket. We told the customer that information. We told her that she had a few options, we would be happy to repair the vehicle at no cost to her, we would also be happy to swap her into another vehicle so that she wouldn't have to wiat for the repairs to be completed, or we could issue her a refund per our reimbursement policy. I have attached the refund policy here for your review that also shows how the refund was calculated based on the 941 miles she drove the vehicle during the 15 days she was in possession of the vehicle.
She said that she didn't want to wait for the repairs to be completed and that she also did not want a different vehicle. The customer stated she just wanted her money back. We told her that was fine, but that we would refund her money per the reimbursement agreement.
The customer returned to our dealership, later that day, seeking the refund. We issued her the refund of $688.63 that was explained to her by two different employees and gave her a copy of the breakdown that we attached here as well. She was asked if she was comfortable signing the attached settlement release and she agreed to do so. After signing the agreement, she then threw the vehicle titling paperwork we requested back at an employee. She yelled at her and then went outside. While outside she continued to scream, yell, and use profanity at any employee and customer that walked by. We had to contact the policy department because she continued to do so over fifteen minutes and kept saying "I'm going to f
We gave the customer three different options to try to resolve the issues with the vehicle. We understand that our customer come to us in order to have a reliable vehicle. That is why we offered to repair it and why we also offered to have her choose a different vehicle so that she would not have to wait for us to repair the vehicle either. It was the customer's decision to request a refund per our reimbursement policy. We are very up front with our refund policy wiht our customers and that is why we explain our policy and have them sign the policy prior to leaving our business with the vehicle.
If the customer would like to discuss the possibility of purchasing a different vehicle like we had previously offered to her, she is more than welcome to contact us and we will try our best to make her happy.
02/06/2018: The company has paid me $toward the repairThey have resolved the issue to my satisfaction on January 29,
The customer did purchase a vehicle on January 5, and did subsequently file bankruptcy. The customer did not return the vehicle, make payments, nor reaffirm on the accountThe vehicle was not repossessed in November of February 3, we received notification from a tow
yard that the vehicle had been abandoned and that as the lienholder we could retrieve it from the tow yard. We did retrieve the vehicle as the customer's bankruptcy had been discharged. Upon picking up the vehicle it was discovered that the vehicle had been wrecked on different sides. We do show that the customer did contact us about her credit and we told her to contact Trans Union directly at *** in order for her credit to be updated. If the customer needs any further help she can contact us and we would be happy to help
Complaint: ***
I am rejecting this response because the business requested that I fax them my receipt informationI will submit that information to you at Revdex.com to send to the businessI just received the information they requested on 1/10/
Sincerely,
*** ***
I agree with the business responseI will go to pick up my $refund on Friday
Dear Dispute Resolution Department,I sent Mr*** the below email just now. We would like to review the receipts from the work he completed in order to come to a resolution on this complaint. Please let me know if you hear from them and I will follow up as soon as we review the
repair receipts. Thank you.Sincerely,*** *** KAS Enterprises, LLC*** * *** ***
*** *** ** ***Years and Still Going Strong! ----- Forwarded Message ----- *** *** *** *** ***
*** *** ***
*** *** *** *** *** *** **
*** *** *** ***
Dear Mr*** ***,We received your complaints through the Revdex.com and the Attorney General. I tried to contact you by telephone at the phone number you provided upon purchase and was not able to leave a voicemail. I also tried to contact you by the phone number you provided the Revdex.com and Attorney General and a fax machine picks upIf you would please provide us with copies of any receipts you have for the work you had completed on the Kia Rondo. We would like to review them. You can either email them to this email address, fax them to ***, drop them off at our office, or mail them to our office to the attention of *** ***. Thank you.Sincerely,*** ***
The vehicle the customer purchased came with a day or mile warranty that covered 50% on the engine, transmission, front-wheel drive, and rear-wheel drive. After the customer had driven the vehicle, he notified us that he was having problems. The vehicle needed a
transmission. We originally offered to repair the vehicle for free Not wanting to leave the customer without a vehicle for too long, we then offered to put the customer into a different vehicle since the Volkswagen he purchased was not to our standards or his. We stand by our vehicles and understand that our customers need and expect reliable transportation. We offered to upgrade him to a newer vehicle for the same price and same payment amount as the Volkswagen. He did not want to upgrade to a different vehicle. He stated that it would raise his insurance and he did not want to do that. We have contacted the customer and informed him that we would be willing to refund his $down payment since he was not interested in upgrading. He states that he will come in within a few days to get his refund
Initial Business Response /* (1000, 7, 2015/11/16) */
We do not have record of this person purchasing a vehicle from us, nor any record of a purchase in their name being reported to the credit bureauWe would never tell a customer that no one was available to speak with themWe recently moved
locations and I'm concerned that he went to our old location which is now a different dealershipThe only credit bureau that we report to is Trans UnionIf there is something on the customer's credit, please ask the customer to file a dispute with them at https://dispute.transunion.com/dp/dispute/landingPage.jsp and they will be able to remove it
Initial Consumer Rebuttal /* (2000, 15, 2015/11/30) */
I thank you for Removing is entry off of my credit reportCompany stated that they had no record of me coming to their business, that is LIEIt is true they recently moved however I went to their old location prior to them moving to solve this issueThe clerk stated she would contact me once the move was completedI patiently wait, with no return call after I place a number of themI had my grandmother to contact them in wanting to purchase a call and her call was immediately returnedI just want other consumers to be aware of this company business practices
Final Consumer Response /* (3000, 21, 2015/12/08) */
I haven't heard anything else and I don't know at this point if this has been taken off my credit reportThis is not resolved
Well bought this mountaineer. I had to get bartering fixed, no big deal. While mechanic fixed it he found the front end rusted out and no way it should been sold. Called them and they did offer to did exchange it or anyrhing. Mechanic said he would take car back cause no way it should of been sold. It was rusted out now doesn't have one. It was called in to them 30days after I bought it
The customer purchased their vehicle on December 29, 2017. The first time the customer notified us of any problems was 2 months after their purchase on February 27th, 2018. The customer called and stated that they replaced a ball joint on the vehicle and that the drive shaft fell out of the car due to rusted bolts. Considering the vehicle is 15 years old, rusted bolts can be a common problem on a vehicle of that age. He stated that they put the drive shaft in the back seat of their vehicle and had been driving it for a few days without the drive shaft. HE then put another gentleman on the phone who stated that he was the driver and owner of the car. He explained that the customer who purchased the vehicle from out lot was not the owner and that he had given the vehicle to someone else. He asked if it was safe for him to continue to drive with the drive shaft in the back seat. I said that I wouldn't recommend it as it could lead to other problems. he stated they had already been driving around with it in the back seat and it had not caused any problems yet.
The customer did purchase a limited warranty for their vehicle. I have attached it here for your review. The warranty is good for 365 days or 12,000 miles whichever happens first. It covers 25% on the engine, transmission, drive axle assembly, and water pump. The customer is to take the vehicle to a repair facility of their choice, pay for the repairs, and bring our office copies of the receipts so that the 25% credit can be applied to their account.
We explained the limited warranty and told him to bring us copies of his receipts so that he would receive credit for it since the drive axle is a covered part. We also stated that even though the ball joint he repaired was not a covered part, if he brought us the receipt we should still issue him a 25% credit as if it was a covered part for his inconvenience.
On 3/1/2018 a gentleman, who again stated he was the driver of the car and not the customer, told us that they replaced the drive axle and that the vehicle was fine. He then made payment arrangements. He has since called and made payment arrangements twice, but has not mentioned problems with the vehicle and has continued to drive the vehicle.
Based on his complaint we have received, we are not certain as to what needs repair on the vehicle. We ask that the customer please send us copies of the ball joint, drive axle, and if he has had any other repairs completed so that we can credit his account. If he did not complete those repairs, or if the vehicle needs other repairs still, we would ask that the customer contact us so that arrangements can be made for his vehicle to be repaired.
KAS Enterprises, LLC response to ID# [redacted] The customer purchased a 2006 Subaru Forester on February 27, 2017. The customer had a $2000 down payment with a $250 deferred down payment, not $3000. The payments are $218 per month. We did repair her vehicle within the first...
30 days. The customer stated the car needed brakes. We repaired the brakes as requested. We do not know what the customer means by “quick fix” as that is not something we are familiar with. The customer contacted our office on July 10, 2017 and stated she was having problems. The representative that spoke with the customer on the phone explained the limited warranty to the customer. The limited warranty is good for 1 year or 12,000 miles whichever happens first. It covers 25% on the engine, transmission, drive axle assembly, and water pump. Under the warranty the customer is to take the vehicle to a repair facility of their choosing, get the vehicle repaired, and bring us copies of the paid receipts. If it is indeed a covered part the 25% is then credited to their car payment. The warranty does not state that if a vehicle is totaled, it would be replaced with another vehicle. We are unsure what the customer means by totaled as usually that means the car was involved in an accident and the accident caused enough damage for the vehicle to be considered totaled. On July 11, 2017 the customer contacted our office again and said that she did not want to follow the warranty procedure and asked for us to look at her vehicle. The customer was told to get the vehicle to us and we would work it in and determine what was wrong with it and go from there to try to help her. On July 13, 2017 the customer got the vehicle towed to our facility. Once the vehicle was here it was discovered that the customer was involved in an accident on the driver’s side and had not been repaired. In 4 and a half months time the customer has also put 13,199 miles on the vehicle as well, which is much higher than average mileage for most customers. The average mileage for most customers is 12,000 miles per year. The customer has put more than that on the vehicle in 1/3 of the time. This also puts the customer over the warranty mileage by 1,199 miles. The customer states that she has done 3 oil changes on the vehicle. With the amount of mileage the customer has driven in that short time period at least 4 oil changes should have been completed by this time. Not changing the vehicle’s oil every 3000 miles puts strain on the vehicle and increases the likelihood that repairs will be needed on the vehicle. The vehicle is still currently at our repair facility and needs an engine. It may need other repairs, but we will not be able to determine that until the engine is replaced and we are able to thoroughly test drive the vehicle. Even though the customer is out of their warranty, we will repair the vehicle for the customer, but it will require time to replace the engine as that is a major repair. The repair costs will be added to the customer’s account provided that the customer catch up their past due payments and provide proof of insurance. We currently show the insurance required on the vehicle per the customer’s contract has lapsed. Today, July 17, 2017, we explained to the customer that she was out of her warranty, but that we would be willing to repair her car for her and that we would add it to her account so that she would not have to come out of pocket for anything at this time. She stated that she does not feel that she should have to pay for repairs to her vehicle because she bought it in February. We explained to her that she has put a lot of miles on her car and due to the mileage she drove on the vehicle it was no longer warrantied. She stated that she would contact her attorney. We are not sure if she would like for us to continue to repair her vehicle or not, or if she would prefer to get it repaired on her own.
Business Response Attached
Initial Business Response /* (1000, 9, 2015/11/16) */
The buyer and cobuyer purchased a 1997 Honda Accord on October 12, 2015. They are scheduled for 24 payments of $220.37 and were given a reduced interest rate per their request. They were given a safety inspection on the day of purchase as...
well. At inspection the vehicle was found to need a left upper control arm/ball joint and wiper blades. These were replaced at that time prior to delivery. Their vehicle came with a 30 day 1000 mile warranty that covers 50% on the engine, transmission, front-wheel drive and rear-wheel drive.
The next day the customers stated they believed there was an oil leak and that they did not want the car. They were told that we would repair the vehicle per their warranty. We had their car looked at a repair facility we subcontract work to immediately that day without an appointment. We had the oil pan gasket and steering gear boots replaced. We do not "patch" cars as the customer states. The customers did not mention anything about "tappen in the motor" and we are not exactly sure what they mean by that.
2 weeks later on 10-28-15, we had the vehicle looked at again as the customers stated there was still an oil leak. We repaired the rear main seal, valve cover gasket, and oil pump front seal.
On 11-6-15 the customer came to our lot stating that they wanted their money back as the odometer has never worked. This was the first time they mentioned that the odometer needed repaired. They only mentioned the oil leak the other times we repaired the car. We scheduled an appointment to have the odometer repaired on November 9, 2015. The cobuyer stated that he did not want an appointment and that we were a horrible business. He threatened to contact the Revdex.com and channel 2. An employee explained to him that we would repair his vehicle and that at this point we had done $1511.95 in repairs to his vehicle and have not charged him anything even though his warranty only covered 50%. We explained to the customers that they did purchase a used car and that sometimes they do need repairs but that we were willing to repair the vehicle so that they would have a running vehicle. We also explained that lemon laws only apply to brand new vehicles and also require that the seller be allowed several attempts to repair the vehicle as well. The cobuyer stated that he was going to knock our employee out. At that point since he was threatening to physically harm one or our employees, they were asked to leave.
They did not show up on 11-9-2015 for us to repair the vehicle. They certified mailed us a letter on November 5, 2015 stating they were refusing to make their payments as agreed to in their contracts. We have tried our best to please the customers by lowering their interest rate, repairing their vehicle, and not charging them for it. We have abided by our 30 day warranty and gone above the warranty coverage. They are still currently driving the vehicle as it is running and drivable.
Initial Business Response /* (1000, 9, 2016/01/12) */
Our response and attachments are being sent by fax for your review. Thank you.
Initial Business Response /* (1000, 5, 2015/08/17) */
On November 21, 2014 the buyers purchased a 1997 Toyota Camry with $500 down. The fluids were checked prior to delivery. In March 2015 the vehicle needed a new engine. We opted to let the customers trade the vehicle for another one to help...
them out. Their limited warranty covered 25% on the engine, transmission, drive axle assembly and water pump. We traded them so that they would not have to pay the 75% on an engine that their warranty did not cover.
On March 6, 2015 we traded the customers into a 2003 Chrysler Concorde. Again the fluids on the vehicle are checked prior to delivery of all of our vehicles. During their first 30 days of purchase we provide our customers with a 30 day/1000 mile warranty that covers 50% of all the mechanical parts of the vehicle. We scheduled them 2 appointments to look at their vehicle under this warranty. The first appointment was on March 25, 2015 and they did not show up. They later called to schedule an appointment for April 6, 2015. At that time we did multiple repairs to their vehicle for free and returned it to them in running order. We do not erase check engine lights. The check engine light can come on for over 100 different reasons. We repaired it in April and did not come on for 3 months. The vehicle must have another problem at this time. Auto Zone will do a free diagnostic to tell them why the check engine light is on so that they will have an idea of what would need to be repaired.
After their 30 day warranty was over their vehicle also came with a Limited Warranty that covers 25% on the engine, transmission, drive axle assembly, and water pump which their vehicle currently falls under. Brakes are not a warrantied part as they are considered normal wear and tear for all vehicles and need to be replaced as needed. We did give her a 25% credit on the tie rod ends they repaired even though they are not covered under the limited warranty. This credit was applied to their car payment in order to help them with the payment since they did have repairs completed.
They are currently not in jeopardy of losing their vehicle. They can make arrangements on their payment with us and if they have further work completed on the vehicle they need to bring us the receipts again so that we can see if it does fall under their limited warranty. If it is a covered part the 25% can be applied to their payment again. We can and are willing to work with the customers on their payment.