Kas Enterprises

The customer purchased their vehicle, a 2005 Buick Lacrosse on 03/07/2016.  The car came with 2 warranties.  The first warranty was a 30 day/1000 mile warranty that covers 50% on the engine, transmission, front-wheel drive, and rear-wheel drive.  We did repair the vehicle for the...

customer twice within the first 30 days and did not charge the customer for any of the repairs we did to the vehicle.  Many of the repairs we did were not covered under the warranty at all.  We replaced the radiator, catalytic converter, spark plugs, water pump, ignition wires, thermostat, thermostat gasket, serpentine belt, and radiator cap all at no charge to her.  The car is no longer covered under the 30 day warranty.  The vehicle may or may not still be covered under a limited warranty.  The limited warranty is good for 365 days or 12,000 miles from the date of purchase, whichever comes first.  If the customer has not driven over 12,000 miles the warranty covers 25% on the engine, transmission, drive axle assembly and water pump.  The customer would need to get the car repaired and bring us copies of the receipts.  If it is a covered part, the 25% would be deducted from the customer’s next car payment.  If the customer needs extra time to make their next car payment so she can get the car repaired, the customer can call us and we can make arrangements with the customer and are willing to work with her so she can get the car fixed.

Upon purchase we provided the customer with the key that we were given for the vehicle from the previous owner that worked for the previous owner and for us.  The customer was advised that they had a year or 12,000 mile warranty.  Under the warranty the customer is to take the vehicle to a...

repair shop of their choosing, have the repairs completed and pay for them, and then bring us copies of the receipt.  Covered parts would receive a 25% credit off their payment.  However the warranty does not cover keys.  The customer stated that they had not taken the vehicle to a repair shop and confirmed the problem.  Today the customer contacted us stating that they were having repairs done to the vehicle and needed longer for their payment.  We made arrangements with the customer for their payment so they could get their repairs done.

The customers purchased the vehicle on March 4, 2017.  We guarantee the emissions for 10 days/1000 miles.  If the customer takes the vehicle for emissions before the 10 days/1000 miles and it fails we will do the repairs and provide them with a passed emissions inspection.  They...

purchased a 1 year/12,000 mile warranty that covers 25% on the engine, transmission, drive axle assembly, and the water pump.  Under the warranty the customer is to take the vehicle to a repair facility of their choosing, get the vehicle repaired, pay for the repairs, and provide our office with a copy of the receipt.  If the repairs are covered parts, the 25% would be credited to their car payment.  The customer stated the vehicle failed emissions and needed repairs.  On March 22, 2017 we repaired the vehicle at our facility for free instead of having him take it to a repair facility and having to pay 75% as we like to make sure our customers have reliable vehicles.  We replaced the door hinge pin, the thermostat, the thermostat gasket, completed a wheel alignment, tightened the bolts on the passenger seat and completed the emissions inspection for them.  We provided the customer with the emissions inspection so that they would be able to register their vehicle. The customer called and said he redid the emissions on his own in April and it failed.  In doing that the customer then voided the emissions we provided him.  Unfortunately when a customer chooses to redo an inspection at a later date we are unable to warranty that as a passed inspection was provided to him and there are a myriad of different reasons why a vehicle can fail an emissions inspection.  We do not do emissions inspections at our facility and send them to an outside repair facility for the inspections.  As far as we have been made aware the customers are still driving the vehicle.   They have not contacted our office about the vehicle or their payments since April.  If they have completed any repairs to the vehicle, we have not been made aware and they have not provided any receipt copies per their warranty.  If the customers have completed repairs, we would be happy to look at the receipts per their warranty. We tried to help the customers and went above and beyond their warranty and repaired the vehicle for free.  We repaired the vehicle for emissions and provided the emissions inspection a week after their emissions guarantee expired.  We also repaired items that were not covered by any warranty or the emissions guarantee as a courtesy to try to make things right.  If the customer is still having problems they can contact us and we would be happy to explain the warranty to them in detail. Sincerely, KAS Enterprises, LLC

The customer purchased their vehicle from us on March 17, 2016.  He contacted us stating he was having problems with the vehicle and wanted us to repair it.  We scheduled him an appointment for the repairs for March 28, 2016.  He was unable to make the appointment and called and got...

one scheduled from April 7, 2016.  He brought the vehicle to us on April 7, 2016 for repairs.  At this time it was discovered that he had been involved in an accident that totaled the vehicle.  The damage impacted the frame and the entire passenger's side of the vehicle.  The airbags had deployed as well.  See attached photos.  The customer was told to contact their insurance company and file a claim.  He stated that he only had liability insurance and gave us the insurance company information for the other driver.  We contacted their insurance company and were told that our customer was at fault for failing to yield at a stop sign and they would not be covering our customer's vehicle either.    A total loss accident voids the customer's mechanical warranty with us as there is no way to determine what damage is caused by mechanical problems or accident problems.  We advise our customer's to maintain full coverage insurance for this reason as it would have deemed the vehicle a total loss and payment would be made by the insurance company to the lienholder of the vehicle.  The customer has spoken with every employee in our office at least 2 times.  Unfortunately he will need to repair the vehicle on his own since he did not have insurance coverage.  He told us that he left the vehicle on the side of the road so that the city would tow it and that he would not be paying for his contractual debt with us either.  We are able to work with him on his payments so that he can repair the vehicle, but his account is currently behind and he will need to call us and make arrangements to do so.

On 3/16/18, I purchased 2002 Dodge Durango from this company. I purchased it outright. They promised to fix the heat and the window before I signed the paperwork. I signed on the premise that they would fix those issues. I picked up the car and the salesperson was gone. The items had not been fixed. I called the salesperson and she told me to bring the vehicle back in on 3/19 and either they will put me into another vehicle or give my money back. I called and they said the salesperson. The manager told me there was nothing they could do because I purchased the vehicle as-is. I let her know that I was promised that it would be fixed. She told me there was nothing she would do.

I purchased a 2003 VW Jetta from Kas Auto on December 12, 2017. The purchase price was $7275 and I paid $1000 downpayment with my debit card. Monthly payments are $260 and the first payment was not due until mid-January 2018. The car came with a 30 limited day warranty or 1,000 miles, whichever comes first. The first day I had the car, I noticed a problem with the drive axel. Kas replaced the ball bearings in the drive axel under the warranty. There was also a smell coming from the engine and had them check it. Kas could not figure out the issue. The smell continued and I realized that it was a transmission issue. I was told to take it to *** since they had replaced the transmission in the car on 9/2017. the transmission was still under its 6 month warranty. I was told by *** that the transmission was no good that was installed in 9/2017 since I only had placed 400 miles on the car. The replacement parts are being provided by KAS to *** and *** is only installing the transmission in the car. This concerns me that quality parts are not being installed in the Jetta and can result in greater and additional damage to the car. Dave said that they were replacing the transmission but the car still ran rough and would replace again after contacting Kas. I have only had the car for 8 days since purchase. The transmission is an ongoing problem which may never be fixed. I am looking to have to pay a monthly payment which I should not have to pay. In the sales contract KAS has a clause that states it would consider repurchasing within 15 days of purchase if problems with vehicle are not resolved.

I purchased a vehicle (2008 Kia Rondo LX) from them on 12/23. I drove the vehicle and the check engine light came on. There was an inspection sticker on the car that was expired from four days before. When I took it back they told me it was sold "as is." I purchased the car for $3500. The sales person asked me to put $250 on the seat for that price. All I had was $240. He did not provide an inspection, when I went to get the inspection, I got a ticket.