Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is about my Complaint # [redacted] against Kaspersky Lab, IncOn 7/24/2:14:pm you posted a message from Kaspersky to that complaint, and then closed my complaintPart of Kaspersky's response was: "All cases with the customer are closed." I received an email from Kaspersky (from email address: [redacted] ) dated Thu, Jul 01:28:saying in part: "We have closed your request as we have not heard back from you." So obviously they lied to both me and to the Revdex.com when they claimed on 7/that all cases are closed, but then contacted days later to say that they were going to close a case because I hadn't responded to the caseMake sure that this time you do NOT close my complaint because Kaspersky tells you they have done something, when they have clearly NOT done what they told youNo further contact, means no follow up email or calls or ANY type of contact for any reason AT ALLRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI am writing to inform you that I received a credit to my bank account regarding the issueI will consider this matter resolvedThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have received an email from Mr [redacted] ***, service manager, who informed me that I would not be receiving a refund because he claims I was not charged for my order In response, I sent an email explaining that I have confirmed with bank representatives that a credit card charge was authorized in the amount of $to [redacted] on 12/30/ In addition, four (4) documents were submitted as proof and evidence showing the chargeI sent a copy of my order confirmation, an email that I received from my bank authorizing the charge, and a copy of my bank statementThis is the second time documents were submitted to the company I also requested (for a third time) for a full refund I will wait for a response from Kaspersky before taking any further legal action Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I still need to wait and see if the business complete their promise Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I have spoken to several supervisors regarding the issue and they keep giving me the same response It will take 7-days to receive the refund and I have been waiting now since March for the funds I keep getting the round around and my bank officials also has tried to assist with the same thing being told to them Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I tried to add some error messages snapshot here, but it couldn't let me to add them here The company is Kaspersky, and the name appeared on the [redacted] account that deducted my $and $on 4/22/was by the name of [redacted] (their accounting manager) The company promised to call me back at ###-###-#### (my home phone) on 4/25/@8am to fix my PC, but on 4/28/they informed me that they were unable to connect to my phone on 4/25/which was a lie If they were not able to reach me on 4/25/15, then they waited a few days later to cal me (not until [redacted] asked to stop payment) I had talked to other people on the same day without any problem of my land line On 4/28/@11:35am, they called my home and my Dad told them to call my office at ###-###-#### (which I can see from the caller ID is from a area code) They promised to call me at my home @6pm that same night to fix my PC, but I didn't receive any calls from them My computer got entirely crashed before that which was on 4/27/and I had to get a new one On 5/2/15, Kaspersky called my home @11:55am to ask why I asked [redacted] to stop payment Their phone got a lot of statics which they had to call back a few times I finally talked to them and told them that their service was extremely poor and it had been over a week (nothing really got fixed and the more they dealt with it, the PC got more problems and finally got completely crashed) I am getting very tired of this running around/keep going back and forth Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Additionally, I see they responded "Again we told her a refund is coming" Well, I cannot reject it but want to.The reason is that they told me that weeks ago at least and then when I emailed to check why I didnt have it they responded they would not refund me I already fwd'd this email to Revdex.com that clearly showed a date after they promised a refund, that they now refused it They are not consistent and talk out both sides of their mouth I tried to look up my claim online to reject it but couldnt find that on Revdex.com website Sorry, I need a touch more assistance hereRegards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They did upgrade the productThank you for thatI am still experiencing performance problems when the software is activated> Additionally, I also am unable to access the computer via my networkKaspersky is aware of the problem but as of now, I have received no remedy from themThis is the reason I am not accepting their responseI would like to resolve these issues quickly Regards, [redacted]
Kaspersky does not use [redacted] as a billing option with our Premium Services, nor do we have any account managers named [redacted] We still believe a rd party site had been contacted and recommend that they dispute the charge with [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I had filed a claim with [redacted] , and looks like they might be able to get my money back.Thanks for your effort in this matter Regards, [redacted] ***
we had emailed the customer that the refund was being processed for her We have received your information and your refund request has been reviewed and approved by managementThe standard processing time is - weeks ( usually sooner ) for the check to be mailed from our Accounts Payable Department.I have put in a request to expedite the refund.Thank you for your patience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is about my Complaint # [redacted] against Kaspersky Lab, IncOn 7/24/2:14:pm you posted a message from Kaspersky to that complaint, and then closed my complaintPart of Kaspersky's response was: "All cases with the customer are closed." I received an email from Kaspersky (from email address: [redacted] ) dated Thu, Jul 01:28:saying in part: "We have closed your request as we have not heard back from you." So obviously they lied to both me and to the Revdex.com when they claimed on 7/that all cases are closed, but then contacted days later to say that they were going to close a case because I hadn't responded to the caseMake sure that this time you do NOT close my complaint because Kaspersky tells you they have done something, when they have clearly NOT done what they told youNo further contact, means no follow up email or calls or ANY type of contact for any reason AT ALLRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI am writing to inform you that I received a credit to my bank account regarding the issueI will consider this matter resolvedThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have received an email from Mr [redacted] ***, service manager, who informed me that I would not be receiving a refund because he claims I was not charged for my order In response, I sent an email explaining that I have confirmed with bank representatives that a credit card charge was authorized in the amount of $to [redacted] on 12/30/ In addition, four (4) documents were submitted as proof and evidence showing the chargeI sent a copy of my order confirmation, an email that I received from my bank authorizing the charge, and a copy of my bank statementThis is the second time documents were submitted to the company I also requested (for a third time) for a full refund I will wait for a response from Kaspersky before taking any further legal action Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, I still need to wait and see if the business complete their promise Regards, [redacted] **
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] I have spoken to several supervisors regarding the issue and they keep giving me the same response It will take 7-days to receive the refund and I have been waiting now since March for the funds I keep getting the round around and my bank officials also has tried to assist with the same thing being told to them Regards, [redacted]
We will have a supervisor resolve this for the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I tried to add some error messages snapshot here, but it couldn't let me to add them here The company is Kaspersky, and the name appeared on the [redacted] account that deducted my $and $on 4/22/was by the name of [redacted] (their accounting manager) The company promised to call me back at ###-###-#### (my home phone) on 4/25/@8am to fix my PC, but on 4/28/they informed me that they were unable to connect to my phone on 4/25/which was a lie If they were not able to reach me on 4/25/15, then they waited a few days later to cal me (not until [redacted] asked to stop payment) I had talked to other people on the same day without any problem of my land line On 4/28/@11:35am, they called my home and my Dad told them to call my office at ###-###-#### (which I can see from the caller ID is from a area code) They promised to call me at my home @6pm that same night to fix my PC, but I didn't receive any calls from them My computer got entirely crashed before that which was on 4/27/and I had to get a new one On 5/2/15, Kaspersky called my home @11:55am to ask why I asked [redacted] to stop payment Their phone got a lot of statics which they had to call back a few times I finally talked to them and told them that their service was extremely poor and it had been over a week (nothing really got fixed and the more they dealt with it, the PC got more problems and finally got completely crashed) I am getting very tired of this running around/keep going back and forth Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Additionally, I see they responded "Again we told her a refund is coming" Well, I cannot reject it but want to.The reason is that they told me that weeks ago at least and then when I emailed to check why I didnt have it they responded they would not refund me I already fwd'd this email to Revdex.com that clearly showed a date after they promised a refund, that they now refused it They are not consistent and talk out both sides of their mouth I tried to look up my claim online to reject it but couldnt find that on Revdex.com website Sorry, I need a touch more assistance hereRegards, [redacted]
It was not my purchase, but your illegal and unpermitted transaction on my bank account in 2014!!!! Regards, *** [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They did upgrade the productThank you for thatI am still experiencing performance problems when the software is activated> Additionally, I also am unable to access the computer via my networkKaspersky is aware of the problem but as of now, I have received no remedy from themThis is the reason I am not accepting their responseI would like to resolve these issues quickly Regards, [redacted]
We will have a supervisor contact the order processing company and the customer
We will check on request and have a supervisor contact customer
We will have the supervisor contact the customer
Kaspersky does not use [redacted] as a billing option with our Premium Services, nor do we have any account managers named [redacted] We still believe a rd party site had been contacted and recommend that they dispute the charge with [redacted]
We received the customers files and have escalated them to our experts team at HQ and will be awaiting their results
Customers order has already been refunded, we will have a supervisor contact him
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I had filed a claim with [redacted] , and looks like they might be able to get my money back.Thanks for your effort in this matter Regards, [redacted] ***
we had emailed the customer that the refund was being processed for her We have received your information and your refund request has been reviewed and approved by managementThe standard processing time is - weeks ( usually sooner ) for the check to be mailed from our Accounts Payable Department.I have put in a request to expedite the refund.Thank you for your patience
We will have a manager check the status with accounts payable