Revdex.com: Yesterday I got email from the business with years subscription and ETA for patch that will fix the productI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have contacted [redacted] and Consumer product services to take customer off any lists Although he has a case open, we will only email him through here
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Kaspersky still has no clue what they are talking aboutI do NOT have a support case open with themAfter they failed to address the problems that their software caused with my computer system at the beginning of this year, I uninstalled their software from my computer, and informed them of that factIf they failed to close the support case after I told them I had uninstalled their software, and was no longer a client of theirs, it's not my problem that their support staff is incompetentAnd if they claim that I re-opened the case when I responded to the unexpected email from them last month, they are also delusional, as I only responded to tell them that I no longer used their software, and did not want them to contact me again.] Regards, [redacted] ***
We do understand about your issue with phone support, and do want to offer you support through our other channels (chat and web) Unfortunately, we can no longer provide you with support outside our channels through corporate emailPlease contact support through one of the methods at this link and we will be more than happy to assist: http://support.kaspersky.com/us/b2c
Customer was notified on 8/25/that a refund was being processed and standard processing time is 10- weeks.At this time, Kaspersky considers this case closed Thank you, and have a great day
Tell us why here We came to this agreement because they were still using and never had an issue with the endpoint protectionThe endpoint was operating and it worked fine on the bulk of their environment aside from a handful of incompatible machines that were only not working due to the Encryption We advised that encryption is not standalone and a piece within a productThey wanted the Encryption value returned to them so they could purchase an independent encryption tool That came to $and this was discussed and agreed upon with the reseller on the line Please contact [redacted] at Kaspersky lab to follow up on this request [redacted] Manager, Account Management - Mid Market Office: [redacted] ***[redacted] @Kaspersky.com
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Awaiting further action from business Regards, [redacted]
Revdex.com: I have received notification from the company as well as this memo that they are issuing a credit for this charge and cancelling any auto renewal so this does not happen again I have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to... accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
Revdex.com: Yesterday I got email from the business with years subscription and ETA for patch that will fix the productI have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We have contacted [redacted] and Consumer product services to take customer off any lists Although he has a case open, we will only email him through here
We referred this to our Retail Distribution and Sales Support Manager, and they will be able to reissue the checks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Kaspersky still has no clue what they are talking aboutI do NOT have a support case open with themAfter they failed to address the problems that their software caused with my computer system at the beginning of this year, I uninstalled their software from my computer, and informed them of that factIf they failed to close the support case after I told them I had uninstalled their software, and was no longer a client of theirs, it's not my problem that their support staff is incompetentAnd if they claim that I re-opened the case when I responded to the unexpected email from them last month, they are also delusional, as I only responded to tell them that I no longer used their software, and did not want them to contact me again.] Regards, [redacted] ***
We do understand about your issue with phone support, and do want to offer you support through our other channels (chat and web) Unfortunately, we can no longer provide you with support outside our channels through corporate emailPlease contact support through one of the methods at this link and we will be more than happy to assist: http://support.kaspersky.com/us/b2c
We are checking with our Retail Distribution and Sales Support Manager and will have a supervisor contact the customer with more information
We will have a supervisor contact the customer?
Customer was notified on 8/25/that a refund was being processed and standard processing time is 10- weeks.At this time, Kaspersky considers this case closed Thank you, and have a great day
Customers order has been refunded and credited on 11/25/
Tell us why here We came to this agreement because they were still using and never had an issue with the endpoint protectionThe endpoint was operating and it worked fine on the bulk of their environment aside from a handful of incompatible machines that were only not working due to the Encryption We advised that encryption is not standalone and a piece within a productThey wanted the Encryption value returned to them so they could purchase an independent encryption tool That came to $and this was discussed and agreed upon with the reseller on the line Please contact [redacted] at Kaspersky lab to follow up on this request [redacted] Manager, Account Management - Mid Market Office: [redacted] ***[redacted] @Kaspersky.com
we will contact our Retail Distribution and Sales Support Manager with your request
Sirs; I did respond to you, I was very satisfied with your service I'm very happy[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Awaiting further action from business Regards, [redacted]
We will have a supervisor contact and help resolve this issue
Customer has been contacted by a supervisor to resolve her issuesWe apologize for the inconvenience
Revdex.com: I have received notification from the company as well as this memo that they are issuing a credit for this charge and cancelling any auto renewal so this does not happen again I have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
The refund was being processed, we will have a manager contact customer
The rebate check has been reissued and is processing
We will have a supervisor contact the customer to help resolve her issue
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to... accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***