Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I did receive $3350.00 back but I was not satisfied but was led to...
believe this was my only option. I still feel that it was fraudulent that they could accidentally cancel my warranty two years after buying the car and not be given notice. I am out $1000.00 and I explained this to them that if they had listened the three times I called they could have fixed my car and saved me money. They waited until I complained to you and by then my car was already being serviced. They refused to meet my cost and I didnt know my options so rather than be out 4500.00 it was better to be out a $1000.00. I appreciate all the assistance from the Revdex.com in attempting to resolve this issue. I do think consumer need to know that Barberinos is a sneaky business organization. This is my second issue with them for fraudulent issues in a short period of time.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I...
have not spoken to anybody from the office regarding the balance so that's a lie! In fact, someone from the office took down my information to call me back but never did.And I've been making payments every month through smart payment.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I didn't like it when they told me you bought it it like tell me that my prom me now
Sincerely,
[redacted]
To summarize (followed by pertinent details), [redacted] Repair will be returning with the required part to resolve the problem of the washer not draining today, September 25, 2015. Here are the details, as well as the scenario of this order:1. Purchased washer on September 13.2....
Delivered on September 14, as customer needed the washer "Pronto" as described in her review on [redacted]3. Received a call on September 19 with problem of clothes dripping wet after 1st use on Friday, September 18.4. Unable to find an authorized service company during the weekend and thus Disco Mart visited customer on September 19 to see if we could resolve the problem5. [redacted] was contacted on September 21 with an appointment on September 22.6. Customer was not home on September 22. Disco Mart called [redacted] to request a return but was not successful due to prior commitments by [redacted]7. [redacted] received OK from customer to return on September 24 without their presence8. Tried calling customer on three different phone numbers on September 24 by leaving messages about [redacted] working on securing the necessary part with no response9. Spoke with [redacted] of [redacted] on September 25 telling us that he has the part and will be servicing the customer today, September 25.During this "waiting" period, numerous calls were made by the purchaser demanding an exchange/refund. Unfortunately, we as the seller do not have the authority to make decisions like exchanges until it is declared not repairable by the authorized service company. In other words, despite the recent purchase, we are required to send an authorized service company first before a decision can be made. Our responsibility is to find a service company who will take care of our customer and keep us informed.It goes without saying that we are truly sorry and disappointed that the product did not perform as expected and necessitated a service company to address the problem. We hope the customer will continue to work with us should they need additional help with their purchases.[redacted] [redacted]
[redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I did receive $3350.00 back but I was not satisfied but was led to...
believe this was my only option. I still feel that it was fraudulent that they could accidentally cancel my warranty two years after buying the car and not be given notice. I am out $1000.00 and I explained this to them that if they had listened the three times I called they could have fixed my car and saved me money. They waited until I complained to you and by then my car was already being serviced. They refused to meet my cost and I didnt know my options so rather than be out 4500.00 it was better to be out a $1000.00. I appreciate all the assistance from the Revdex.com in attempting to resolve this issue. I do think consumer need to know that Barberinos is a sneaky business organization. This is my second issue with them for fraudulent issues in a short period of time.
Sincerely,
[redacted]
We have provided all needed info to customer.
At Barberino Nissan we have a manager available at all times to sit down and discuss this further. For the real story please visit [redacted]
Complaint: [redacted]
I am rejecting this response because: I...
have not spoken to anybody from the office regarding the balance so that's a lie! In fact, someone from the office took down my information to call me back but never did.And I've been making payments every month through smart payment.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I didn't like it when they told me you bought it it like tell me that my prom me now
Sincerely,
[redacted]
To summarize (followed by pertinent details), [redacted] Repair will be returning with the required part to resolve the problem of the washer not draining today, September 25, 2015. Here are the details, as well as the scenario of this order:1. Purchased washer on September 13.2....
Delivered on September 14, as customer needed the washer "Pronto" as described in her review on [redacted]3. Received a call on September 19 with problem of clothes dripping wet after 1st use on Friday, September 18.4. Unable to find an authorized service company during the weekend and thus Disco Mart visited customer on September 19 to see if we could resolve the problem5. [redacted] was contacted on September 21 with an appointment on September 22.6. Customer was not home on September 22. Disco Mart called [redacted] to request a return but was not successful due to prior commitments by [redacted]7. [redacted] received OK from customer to return on September 24 without their presence8. Tried calling customer on three different phone numbers on September 24 by leaving messages about [redacted] working on securing the necessary part with no response9. Spoke with [redacted] of [redacted] on September 25 telling us that he has the part and will be servicing the customer today, September 25.During this "waiting" period, numerous calls were made by the purchaser demanding an exchange/refund. Unfortunately, we as the seller do not have the authority to make decisions like exchanges until it is declared not repairable by the authorized service company. In other words, despite the recent purchase, we are required to send an authorized service company first before a decision can be made. Our responsibility is to find a service company who will take care of our customer and keep us informed.It goes without saying that we are truly sorry and disappointed that the product did not perform as expected and necessitated a service company to address the problem. We hope the customer will continue to work with us should they need additional help with their purchases.[redacted] [redacted]
[redacted] [redacted] [redacted]