Katy Furniture, LLC

I purchased some furniture from Katy Furniture and paid for delivery and set up. The guys (Adrian and Terrell) who did the delivery had no idea what they were doing. I had to tell them how to get the headboard upstairs because their brains couldn’t fathom the idea that they were doing it wrong. Fast forward to them getting everything in the room. They almost broke my ceiling fan and after I stepped out of the room they broke my tv. I called Katy Furniture immediately and was told to send an email with photos and proof… which I complied with. Days later, no response. So today I had time. I called literally 50 times this morning until I finally spoke with Stephanie, who says she’s the store manager. She tells me that unless I have video proof that they broke the tv, they won’t do anything. So I ask for the company that they contract for deliveries and the names of the people that did my delivery. She said she didn’t know the name of the company, but she gave me their number 346-232-7713. I call and they don’t even answer the phone as a business line. It’s literally some guy’s cell phone number! I tell him my name and he immediately says, “I talked to my guys and they said they didn’t do it, so it’s your word against theirs. Good luck!” So I go through my call log and find the number that called me from about the delivery (936-994-6836) and track it to the cell phone of the delivery guys. This whole thing could have easily been fixed, but instead of owning up the issue, everyone wants to place blame. So now they’re telling me it’s my fault because I paid them to do the delivery. I say all of this to say… do not do business with Katy Furniture.

I ordered furniture from Katy Furniture on 6/18/22. It was delivered on 6/21/22 within the timeframe that we agreed upon, but I he delivery team could not figure out how to get the headboard up the stairs. After taking everything else up, I advised them to turn it upside down and it will be easier. This definitely worked. Well, I left the room while the put the bedroom furniture together to go check on my dog. I come back and they are done, one is in the truck and the other standing outside of the door. Aside from me thinking “that was fast”, he asked me to sign the delivery and set up forms then rushed away. I go upstairs to check everything and see that they hit and broke my TV (which I purchased at the end of April) at some point during the setup. What I don’t understand is how? My bedroom is 27ft x 17ft with my bed on a 17ft wall and my TV on the opposite side of the room! It took 5 calls to actually get a person, then I was told to email them photos of the damage and the make and model of the television. She then advised me that Katy hired a third party for deliveries so they would have to be the ones to approve my claim. I complied with the email request and got the automated reply. My thing is, if a third party is responsible, why was I not given their information? I’m pretty sure that I’m going to have to fight an uphill battle to try to even get a response about my television, but what could have been a great experience has truly turned into the worst case scenario for me. Sadly, I already had to miss work to fit their delivery time into my schedule, now I’m having to chase a company, that I did not have a contract with, to get my television replaced… and I have no idea who this company is! I’ve definitely told everyone that I’ve come into contact with about my experience with Katy Furniture. I’m holding off on written reviews on social media and other well known outlets until COB 6/23/22. At that time I’ll also consult with my attorney since the contract that I have was specifically with Katy Furniture and I was never advised that a third party would be used for delivery, thus I have no contract nor contact information for them.

I Bought a tablet set that was delivered without the pulls and was told They would be dropped off to me on Monday. of course they didn't come 3 calls later still didn't come. 3 weeks later still no pulls and when you call you are placed on hold unti6you hang up. then told they had to order more and I could come get them if I wanted them ? ect, ect, ect. this went on and on NEEDLESS TO SAY! I still don't have them and the bedroom & living room set I was going to go back to get! NOT! I WILL NEVER! SHOP HERE AGAIN. Luckily I'm only out of $450 But BUYERS! PLEASE BEWARE! DO NOT SHOP HERE! I WILL BE POSTING ON EVEY SITE I CAN FIND! only gave 1 star because Zero! was not an option.

Mr [redacted] placed his order on We received his merchandise damaged and notified the customer immediately upon receipt that we would be ordering replacements for himMeanwhile, we delivered the merchandise that was not damaged and agreed to redeliver his chairs once replacements were received at no additional charge Unfortunately, during this time Hurricane Harvey greatly disrupted transit to our regionMany manufacturers have experienced material loss, and logistics are delayed during this catch up periodAs stated in the sales agreement Mr [redacted] signed and executed, "Availability of merchandise is estimated according to the information on hand at the time the order is writtenSeller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the Seller." As result of this force majeure, we contacted the customer and offered our floor model while the customer awaited arrival of his new merchandiseHe declinedWe have been notified by the manufacturer that his chairs are in route to our location nowWe can deliver within the next business days

From: Junior [ [redacted] @katyfurniture.com] Sent: Friday, March 10, 3:PMComplaint # [redacted] I would like to deeply apologize if you had a bad experience at Katy FurnitureSorry for the delay in your exchance but the merchindise was out of stock but now the exchange has been madeIf you have any other problems please feel free to contact customer service at 281-578-and we will be more than happy to help

Dear Mr [redacted] , I do apologize for any inconvenience [redacted] may have caused youYou purchased a Southern Motion Sofa and Loveseat back in with the [redacted] accidental protection planYou stated that your sofa and loveseat started to peel and you contacted [redacted] to come out and inspect the merchandiseHowever, it seems that upon inspection [redacted] advised that this was abuseAgain, I do apologize for any inconvenience this may have caused youAs far as your recent visit to Katy Furniture it was felt to be uncalled forDisrupting the business, harassing the customers, showing them pictures of your couches which a few told you it was not necessary, one lady telling you that ‘It happens’Telling Katy Furniture to call the cops, "I’m not leaving"! The customer service rep was calling the manufacture while you were in the store, and was told no longer under warrantyAs far as handling your claim with [redacted] , that is between yourself and themWe suggest calling them again, ask to speak to a supervisor to assist youKaty Furniture has exhausted all possible avenues in trying to assist you with this matter

From: Junior [ [redacted] @katyfurniture.com] Sent: Friday, March 10, 3:PM Complaint # [redacted] I would like to deeply apologize if you had a bad experience at Katy FurnitureAll our furniture carries a year manufacture warrantyThe year guardsman covers accidental damage only not abuse If you have any other problems please feel free to contact customer service at 281-578-and we will be more than happy to help

From: Junior [ [redacted] @katyfurniture.com] Sent: Friday, March 10, 3:PMComplaint # [redacted] I would like to deeply apologize if you had a bad experience at Katy Furniture but I don't know where there was a miscommunication the honey oak bunk bed is $but the white bunk bed is $If you have any other problems please feel free to contact customer service at 281-578-and we will be more than happy to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10617985, and have determined that this proposed action would not resolve my complaint The image that was sent to you was the altered website after, I repeat after I mentioned this to the store They are giving you bad information, and if you were to look at their servers you would see that this page was change to what it now states The part about the bench not being included was there but they added that last part about the wine rack after I should it to the store manager So this is not done I with you to also know, that now I will be contacting the state of Texas attorney general’s officeIt is one thing to not be a honorable company it is a different stories when they lie out right Regards,

From: Junior [redacted] Sent: Friday, March 10, 3:PM Complaint # [redacted] I would like to deeply apologize if you had a bad experience at Katy FurnitureWe are sorry if there is different shades in photography of the furniture but we have a all sales final policy which you read and signed at the time of purchaseIf you have any other problems please feel free to contact customer service at 281-578-and we will be more than happy to help

We truly apologize if customer miss interpret the wording on the website It never stated online that wine rack was included with the dining table set with chairsNo customer has ever had an issue with this table set in particular and not knowing what in exact is included within the
priceAttached is a screenshot of website description for dining table set . Thank YouKaty Furniture

Dear RevDex.com:
Customer came in to the store
on 10/9/to see the Fontaine sectionalThis sectional comes in two colors,
Ivory or Gray which are both displayed in the showroom floorThat same day
Mrs*** purchased the gray sectional in person
On 10/12/Mrs
***’
interior designer called and stated that she had gotten the wrong shade of gray,
because it does not match the other shades of gray in her homeCustomer is stating
that it does not look like the online picture; again this is exactly why both
colors are displayed on the floorMrs***’ saw both colors and did purchase
the gray sectional in person
Please feel free to
contact us if you would like to discuss this further.Thank you again,Customer Service

Hello Mr***, When you inquired about no credit check financing it was explained to you that we go through *** ***When you fill out the application *** *** contacts you to verify the information and to go over the contract agreementBefore finalizing your order and payment is
taken we have you read the contract and sign our paperwork and electronically sign for *** ***We explain all of the finance terms before you financeWe explain there is a day 0% interest which you do have to contact the finance company to opt into that agreementWe allow you to read over your contract before you leave the store and we also provide you with a copy of your lease agreement before leaving the store and before anything is finalizedYour contract is with *** ***

From: Junior [mailto***] Sent: Friday, March 10, 3:PMComplaint #***I would like to deeply apologize if you had a bad experience at Katy Furniture but we have no say in slightly different shades in photography of the furniture...we offered you a full store credit
of your $100. If you have any other problems please feel free to contact customer service at 281-578-and we will be more than happy to help

Dear *** *** I would like to apologize if our resolution process has inconvenienced youSince nothing was reported at the time of delivery, it is now a warranty issue and has to go through the manufactureThe manufacture has accepted responsibility for the damages and we are now waiting for a
technician to go out to your home to repair your furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I don't understand my order was suppose to deliver before hurricane happened I had order these furniture for guest who came over and lived with me for months and never received anything, I need something in return for wasting all that time

Good morning....we are very sorry for the delay but because of the hurricane we are doing everything we can do get these chairs here...they are expected in the next 7-days and you will have delivery asap...we are very sorry for the inconvenience this has caused you but sometimes things
show up broken in transport then the hurricane did not help...but we do have confirmation the chairs will be here very soon and we will get them delivered to you the same day they arrive...thank you for your patience why we resolve your matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.comWhen customers call Katy Furniture and state there is something wrong with furniture and is still within in one year of purchase it carries a manufacturer warrantyIn this case Mrs*** did have her manufacturer warrantyFor that reason a work order was submitted to
AHM furniture repair for them to service the reclinerFrom there we really have no control of scheduling or going out to the customers homeNow AHM does have part to replace and have scheduled an appointment for Mrs***, to go ahead and have problem resolved. Thank YouKaty Furniture

From: Junior [***@katyfurniture.com] Sent: Friday, March 10, 3:PM Complaint #***I would like to deeply apologize if you had a bad experience at Katy Furniture but there was no defect seen in your photos. If you have any other problems please feel free to
contact customer service at 281-578-and we will be more than happy to help