Katy Furniture, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
It took the Revdex.com to get w response from them. They are coming to fix the chair, however I have yet to speak to the owners. And no apologies from mgmt.  
Regards,
  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
No where did I purchase a 5 year warranty with a company called the [redacted]. Nor did I sign a paper saying the warranty was with a 3rd party. I have a receipt with no mention of a 3rd party on the warranty! DONT YOU THINK IT WOULD SAY [redacted] 5 year EXTENDED WARRANTY. It doesn't. Katy furniture took that $$. I tried to send pictures to a number they gave me ([redacted]) and they wouldn't even look at photos. So how would they know it was abuse if you never saw the photos. ALSO, she doesn't even list the correct couches as shown on my receipt in hand. . Got the same uneducated customer service rep on the reply. With a horrible attitude. She works in customer service, but doesn't know the definition of her position. An attorney is already assisting now. I'm being advised I need proof of contacts made in regards to having the couches warranty honored. I'm being hair anted someone is responsible for the couches. We can let a judge make this decision. What better way than in writing. Katy furniture gets away with this a lot, but it won't be this time. Been the worst shopping experience of my life HANDS DOWN!!!!!!

From: Junior [[redacted]@katyfurniture.com] Sent: Friday, March 10, 2017 3:50 PMComplaint #[redacted] I would like to deeply apologize if you had a bad experience at Katy Furniture but I don't know where there was a miscommunication the honey oak bunk bed is $299 but the white bunk bed is...

$399. If you have any other problems please feel free to contact customer service at 281-578-5353 and we will be more than happy to help.

From: Junior [redacted] Sent: Friday, March 10, 2017 3:50 PM Complaint #[redacted] I would like to deeply apologize if you had a bad experience at Katy Furniture. We are sorry if there is different shades in photography of the furniture but we have a all sales final policy which you read and signed at the time of purchase. If you have any other problems please feel free to contact customer service at 281-578-5353 and we will be more than happy to help.

From: Junior [[redacted]@katyfurniture.com] Sent: Friday, March 10, 2017 3:50 PM Complaint #[redacted]I would like to deeply apologize if you had a bad experience at Katy Furniture. All our furniture carries a 1 year manufacture warranty. The 5 year guardsman covers accidental damage only not abuse.  If you have any other problems please feel free to contact customer service at 281-578-5353 and we will be more than happy to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  That is not correct the shade of grey was nothing even comparable to the shade of grey displayed in the store it is almost blue I have pictures available plus there is a fabric fault on the sofa that is still there and   Didn't smooth out as stated by the company. The company told me I should've rejected delivery but the delivery people told me that wasn't an option I had to go tru customer service where his wife works he knew the procedure so they refused to take the sofa back so I was not in a position to reject anything. How do I know his wife works in customer service? Because he explained to me that was the only option. I was not allowed to speak to the owner and the company didn't honor their written contract and admited themselves the color wasn't the same when they said pretty much the same and almost the same. I have pictures available and records of all the calls.this company has many other complaints with the Revdex.com so please you should review this incident in their contract it clearly states Krystal with a restocking fee they take returns so at a point where they send me a different country Mir and a faulty fabric that should apply without a fee just out of doing good customer service and admitting that you didn't sell me a sofa that was advertised plus I was refused to speak to the owner which I was told earlier was an option.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I was told by ronald that it was 90 days same as cash , no conditions . now this company wants to charge me $4900 for the same sofa . it was advertised at $1699 . And they said it was a lease , and I didnt sign any lease , I never got a copy of anything - just my purchase order that now is $400 higher than the advertised price . I want a $400 credit and I want to pay off this sofa at the correct price . 
Regards,

Revdex.com[redacted] came in on Saturday July 4, 2015, to purchase and pick up furniture. [redacted]  purchased a chest, two queen size beds, dresser, mirror, nightstand, and two queen mattress and 9" boxsprings. At the time of pick up, our guys in the warehouse told him that it...

was not safe to take everything at the same time, because he was jamming everything into a Van. He said that he was not going to make a second trip that he would be taking everything at once. [redacted] contacted us on that Monday stating that there were damage on ALL the pieces that he  had picked up . What we offered to the customer was to return the merchandise back to manufacture to be repaired or replaced, that's upon manufacturer approval. He said no he wanted to change to a different color. Unfortunately that is all that can be done for the customer, as stated on the bottom of the invoice which the customer read and signed at the time of purchase. Should you have any further questions please feel free to contact us. Thank you Katy Furniture

From: Junior [[redacted]@katyfurniture.com] Sent: Friday, March 10, 2017 3:50 PMComplaint #[redacted] I would like to deeply apologize if you had a bad experience at Katy Furniture. Sorry for the delay in your exchance but the merchindise was out of stock but now the exchange has been made. If you have any other problems please feel free to contact customer service at 281-578-5353 and we will be more than happy to help.

We are very sorry for the furniture delay but it was still within the 2-4 weeks that was stated on your invoice....everything is delivered now...thank you very much for your business.

Mr. [redacted] placed his order on 6.12.17. We received his merchandise damaged and notified the customer immediately upon receipt that we would be ordering replacements for him. Meanwhile, we delivered the merchandise that was not damaged and agreed to redeliver his chairs once replacements were received at no additional charge.  Unfortunately, during this time Hurricane Harvey greatly disrupted transit to our region. Many manufacturers have experienced material loss, and logistics are delayed during this catch up period. As stated in the sales agreement Mr [redacted] signed and executed,  "Availability of merchandise is estimated according to the information on hand at the time the order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other causes beyond the control of the Seller." As result of this force majeure, we contacted the customer and offered our floor model while the customer awaited arrival of his new merchandise. He declined. We have been notified by the manufacturer that his chairs are in route to our location now. We can deliver within the next 10 business days.

I am so very sorry but our store policy is there will be a 25% cancellation fee on any cancelled orders even if its the day of delivery or 10 minutes after purchase once paperwork is finalized and the sale is completed the cancellation fee does apply. We can do a full store credit with no plenty....

Again I am very sorry for any inconvenience this has caused you but because the finance was threw a third party we must charge a cancellation fee.

Customer contacted Katy Furniture after having their furniture delivered and stated that their loveseat is a different color than their sectional.  Katy Furniture attempted to resolve the matter at first mention by ordering a new loveseat for the customer. When the loveseat came in and Katy...

Furniture attempted to contact the customer to schedule delivery, the customer hung up on us.  When we tried calling again we were yelled at and then hung up on.  Customer was unwilling to cooperate with Katy Furniture, on several other phone calls customer hung up, or was yelling at us.  Customer came in to the store 2 weeks ago and we informed her that we would like to deliver her loveseat, however, she declined and told us no I need a new sectional as well.  Customer stated that they would not accept delivery unless we exchange their sectional and loveseat. Katy Furniture is still willing to satisfy the customer and exchange the loveseat as originally planned, however at this point the customer will not allow us to help them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Stephanie was the one who I talked to regarding the sofas being damaged and she was sent the photos of the sectional that showed that they are damaged. She was notified about the issue and she said they will replace the sectional with the defective colored sofa. We waited for the sofa to come in and then were told sectional will not be changed which is why we no longer wanted to keep the item as they refused to fix the damaged sofa. The pictures will be attached of the email with the pictures of the sofa that were sent to Katy Furniture the next day the sofas were delivered. Katy furniture even forged signature in order to show credit card company that we signed the paper that states that sofas were delivered in good condition.
Regards,

Dear Mr. [redacted], I do apologize for any inconvenience [redacted] may have caused you. You purchased a Southern Motion Sofa and Loveseat back in 2012 with the [redacted] accidental protection plan. You stated that your sofa and loveseat started to peel and you contacted [redacted] to come out and inspect...

the merchandise. However, it seems that upon inspection [redacted] advised that this was abuse. Again, I do apologize for any inconvenience this may have caused you. As far as your recent visit to Katy Furniture it was felt to be uncalled for. Disrupting the business, harassing the customers, showing them pictures of your couches which a few told you it was not necessary, one lady telling you that ‘It happens’. Telling Katy Furniture to call the cops, "I’m not leaving"! The customer service rep was calling the manufacture while you were in the store, and was told no longer under warranty. As far as handling your claim with [redacted], that is between yourself and them. We suggest calling them again, ask to speak to a supervisor to assist you. Katy Furniture has exhausted all possible avenues in trying to assist you with this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10617985, and have determined that this proposed action would not resolve my complaint.  
The image that was sent
to you was the altered website after, I repeat after I mentioned this to the
store.
They are giving you bad
information, and if you were to look at their servers you would see that this
page was change to what it now states.
The part about the bench
not being included was there but they added that last part about the wine rack
after I should it to the store manager.
So this is not done.
I with you to also know,
that now I will be contacting the state of Texas attorney general’s office. It
is one thing to not be a honorable company it is a different stories when they
lie out right.
Regards,