NCS claim# [redacted] Our records indicate that we received a partial payment of $on On 9/*/14, we agreed to treat the partial payment as a full settlement as per the terms of our agreement with our client and also informed the credit bureaus that this account was settled in full Attached is our [redacted] confirmation of the credit bureau update as well as a copy of the Settlement letter sent to [redacted] .When we received [redacted] ’s payment, our client [redacted] owed us fees in excess of the remittance due them for [redacted] ’s paymentA set-off was applied and [redacted] was notified.We suggest that [redacted] is at fault for not applying [redacted] ’s payment
Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ My assistant had talked to Ms [redacted] on saturday and assured her she would take care of this problem She apologized to her for the inconvience and explained that it was the first time she heard of it and would make sure her number would be removed from our listsAll of her information has been removed from our database and we try to take every precaution to abide by the request of people not to call them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't sound like they have done anything to figure out why my repeated requests to take me off of the list were ignored, or to avoid doing it againI appreciate that they have now (supposedly - the proof will be a few months without a call) taken me off, but they ignored my requests many, many times when I asked the person making the telemarketing call to remove me from the listIn order for me to consider the issue truly resolved, I need to know that they have figured out why that happened and put new procedures in place to prevent it from happening again to other consumers Final Consumer Response / [redacted] (4200, 11, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ignored at least requests to take me off their listThere is clearly a gap in their process here -requests made to the telemarketing caller are ignored - and they are evidently entirely indifferent to that gap and to its negative impact on peopleIt puzzles me why they aren't willing to take the small step of following up on this item to prevent the same thing from happening to other people Final Business Response / [redacted] (4000, 13, 2015/03/11) */ Diamond Home Service as done everything possible and according to federal law to make sure Ms [redacted] has been taken out of our database and scrubbed from the list obtained through [redacted] Co Ms [redacted] also should make sure that she is on the Do Not Call list so that the next time we purchase list from [redacted] Coshe will no longer be on there We have done as much as we can through our office to take care of this situation of making sure that Ms [redacted] will not be called again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have spoke directly with [redacted] customer service representative [redacted] and she stated they have not received payment or any documentation regarding this matter The problem is NO PROOF OF PAYMENT TO [redacted] ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our last response to this complaint included a copy of the settled in full letter dated 9/*/sent to [redacted] on our letterhead [redacted] should show this to [redacted] as proof of payment.As previously stated, [redacted] is at fault for not properly applying [redacted] 's payment
We have located *** ***'s recordWe will instruct the credit bureaus to mark this as DisputedWe are also contacting our client OLIVAN INCfor a current status on *** ***'s accountAs soon as we receive the requested information, we will forward same to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
They said they cannot find my info, yet it still appears on my credit reportPlease see attachedIf this is not the correct business, then please accept my apologies
Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our records indicate that this account was paid directly to our client on 10/**/15 (11 days ago). Our system notes indicate that we never spoke with [redacted]. We will instruct the credit bureaus to mark this account as paid in full. Please inform [redacted] that it may take up to 60 days for the...
We contacted our client who informed us that they requested but never received proof of bankruptcy from the patient or the patient’s attorney. We never received bankruptcy notification from the consumer, from the bankruptcy notification service, the court, or the consumer’s attorney.Please...
have the consumer provide proof of bankruptcy. Please see the attached fax we received from our client regarding this matter.We have instructed the credit bureaus to make this matter as disputed pending proof of bankruptcy filing.Sincerely yours,Lynn G[redacted]
NCS claim# [redacted]. Our records indicate that we received a partial payment of $1200 on 5/**/13. On 9/*/14, we agreed to treat the partial payment as a full settlement as per the terms of our agreement with our client and also informed the credit bureaus that this account was settled in full....
Attached is our [redacted] confirmation of the credit bureau update as well as a copy of the Settlement letter sent to [redacted].When we received [redacted]’s payment, our client [redacted] owed us fees in excess of the remittance due them for [redacted]’s payment. A set-off was applied and [redacted] was notified.We suggest that [redacted] is at fault for not applying [redacted]’s payment.
Our client, [redacted], places companies for collection, not individuals. I am unable to locate this claim. Please have the consumer provide us with his company name, and our claim number which can be located on our letter that he referenced in his complaint.[redacted].com ...
is our client. We are not affiliated with them in any way. While [redacted] may dispute this claim, his assertion that we are 'fraudulent' and making that accusation to the Revdex.com is by itself a form of harassment against us.Upon receipt of our claim number, we will cease collection activity, inform our client that this matter is disputed, and recommend that [redacted] take [redacted]' company to court to enforce their claim. We will also ask our client, as per our policy, to provide proof of their claim including any transcripts of telephone conversations they had with [redacted]' company.
The letter referenced in this complaint is for a separate account placed for collection by NYU. The claim number on the original account is [redacted]. The claim number number on this account is [redacted]. The original complaint regarding [redacted] was responded to on 12/**/15, the same date that we sent the letter for claim # [redacted]. We closed both claims on 12/**/15.We have notified NYU that the consumer has disputed both claims. We have also notified them not to place her accounts with us for collection in the future. We have recommended to them that they should take her to court to protect their interests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have instructed the credit bureaus to delete our client's reference from [redacted]'s files. In responding to the credit bureau's request for account status, our clerk did not change the status to paid. Please accept our apology for any misunderstanding.
Our client, [redacted], placed this company for collection on 3/*/16. We have closed this account as disputed. We will advise our client that are referring this matter back to them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have spoke directly with [redacted] customer service representative [redacted] and she stated they have not received payment or any documentation regarding this matter. The problem is NO PROOF OF PAYMENT TO [redacted] ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As part of the service agreement contract that NCSplus refers to states that they will send 5 letters and make 3 live calls to each claim. As an example; this didn't happen on claim # [redacted] and [redacted]. Also, on page 1 of the service contract it was states that we needed 50 claim forms per system and not 100. With Roger directly telling me that he does not work for NCSPlus and then answering the direct line phone extension it is misleading and I think anyone looking to use NCSPlus should know how much time will be dedicated to their claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
The manufacturer that we do business with, Remodelers Supply carries a woodgrain window as stated in contract that exceeds all city and...
national energy star standards. Mr. [redacted] was not happy with the window that was offered at Remodelers Supply Co. He requested us to purchase the windows from Alside Supply Co. The cost from Alside Co. for the same quality (based on energy specifications) cost double the amount.
Nowhere on the contract do we specify that we would get the windows from Alside manufacturer. If he wants Alside windows there will be an additional charge. If he is not happy with the additional amount he is more than welcome to cancel the contract with all deposits returned.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man brought in an republic window brochure. (Out of business )stated these are samples . Quality equal to [redacted]
. The salesman called and suggested alside as equal quality .
He stated he was giving a better quality window then remodelers supply he picked them . I want equal quality Builders supply does not have an equal window per my visit to them and [redacted] owner .
Final Business Response /* (4000, 13, 2015/06/08) */
There is nothing else we can do for this customer.
We are only willing to do what is on the contract for the same price. If he is not happy with our manufacturer then he can choose another company to do the work. All deposits have already been refunded to customer.
Final Consumer Response /* (4200, 15, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company made an agreement and later realized they gave too good a deal they have done nothing to satisfy the customer. Please post all information for future clients to review . I have been damaged and would like to initialize arbitration .
Initial Business Response /* (1000, 5, 2015/02/23) */
My assistant had talked to Ms. [redacted] on saturday and assured her she would take care of this problem.
She apologized to her for the inconvience and explained that it was the first time she heard of it and would make sure her number would be...
removed from our lists. All of her information has been removed from our database and we try to take every precaution to abide by the request of people not to call them.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't sound like they have done anything to figure out why my repeated requests to take me off of the list were ignored, or to avoid doing it again. I appreciate that they have now (supposedly - the proof will be a few months without a call) taken me off, but they ignored my requests many, many times when I asked the person making the telemarketing call to remove me from the list. In order for me to consider the issue truly resolved, I need to know that they have figured out why that happened and put new procedures in place to prevent it from happening again to other consumers.
Final Consumer Response /* (4200, 11, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They ignored at least 5 requests to take me off their list. There is clearly a gap in their process here -requests made to the telemarketing caller are ignored - and they are evidently entirely indifferent to that gap and to its negative impact on people. It puzzles me why they aren't willing to take the small step of following up on this item to prevent the same thing from happening to other people.
Final Business Response /* (4000, 13, 2015/03/11) */
Diamond Home Service as done everything possible and according to federal law to make sure Ms. [redacted] has been taken out of our database and scrubbed from the list obtained through [redacted] Co.
Ms. [redacted] also should make sure that she is on the Do Not Call list so that the next time we purchase list from [redacted] Co. she will no longer be on there.
We have done as much as we can through our office to take care of this situation of making sure that Ms. [redacted] will not be called again.
Our claim number for this claim is [redacted] We will advise our client [redacted] that this matter is disputed and that we have closed this claim and will be taking no further action.This has not been reported to the credit bureaus.
Initial Business Response /* (1000, 5, 2015/09/03) */
The windows Ms. [redacted] purchased are vinyl thermal windows, double glazed with an upgraded glass system, comes with argon gas, Low E coating and exceeds national and [redacted] of Park Forest energy conservation standards (UF.30). At this point we...
are unable to refund money for this job. If Ms. [redacted] is experiencing air leakage through her windows please have her call our office to schedule a service call.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to Diamond Home Service several times. I even spoke with the owner. The owner maintains that I have quality windows. This is NOT a true statement and he knows it. I could have purchase better quality of windows at [redacted] or [redacted] and had them installed. Had I know these were the windows I was going to receive, I would have done exactly that, shame on me for not doing my due diligence.
I spoked with customer service at diamond home, to voice my complaint, and was informed that they get lots of complaint about their windows. With this being said, I'm sure Diamond home will not change their practice. I will inform everyone I know on all the social Medias about Diamond Home, because I do not want anyone to be take advantage of, as I was.
NCS claim# [redacted] Our records indicate that we received a partial payment of $on On 9/*/14, we agreed to treat the partial payment as a full settlement as per the terms of our agreement with our client and also informed the credit bureaus that this account was settled in full Attached is our [redacted] confirmation of the credit bureau update as well as a copy of the Settlement letter sent to [redacted] .When we received [redacted] ’s payment, our client [redacted] owed us fees in excess of the remittance due them for [redacted] ’s paymentA set-off was applied and [redacted] was notified.We suggest that [redacted] is at fault for not applying [redacted] ’s payment
Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ My assistant had talked to Ms [redacted] on saturday and assured her she would take care of this problem She apologized to her for the inconvience and explained that it was the first time she heard of it and would make sure her number would be removed from our listsAll of her information has been removed from our database and we try to take every precaution to abide by the request of people not to call them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't sound like they have done anything to figure out why my repeated requests to take me off of the list were ignored, or to avoid doing it againI appreciate that they have now (supposedly - the proof will be a few months without a call) taken me off, but they ignored my requests many, many times when I asked the person making the telemarketing call to remove me from the listIn order for me to consider the issue truly resolved, I need to know that they have figured out why that happened and put new procedures in place to prevent it from happening again to other consumers Final Consumer Response / [redacted] (4200, 11, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They ignored at least requests to take me off their listThere is clearly a gap in their process here -requests made to the telemarketing caller are ignored - and they are evidently entirely indifferent to that gap and to its negative impact on peopleIt puzzles me why they aren't willing to take the small step of following up on this item to prevent the same thing from happening to other people Final Business Response / [redacted] (4000, 13, 2015/03/11) */ Diamond Home Service as done everything possible and according to federal law to make sure Ms [redacted] has been taken out of our database and scrubbed from the list obtained through [redacted] Co Ms [redacted] also should make sure that she is on the Do Not Call list so that the next time we purchase list from [redacted] Coshe will no longer be on there We have done as much as we can through our office to take care of this situation of making sure that Ms [redacted] will not be called again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have spoke directly with [redacted] customer service representative [redacted] and she stated they have not received payment or any documentation regarding this matter The problem is NO PROOF OF PAYMENT TO [redacted] ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our last response to this complaint included a copy of the settled in full letter dated 9/*/sent to [redacted] on our letterhead [redacted] should show this to [redacted] as proof of payment.As previously stated, [redacted] is at fault for not properly applying [redacted] 's payment
We have located *** ***'s recordWe will instruct the credit bureaus to mark this as DisputedWe are also contacting our client OLIVAN INCfor a current status on *** ***'s accountAs soon as we receive the requested information, we will forward same to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
They said they cannot find my info, yet it still appears on my credit reportPlease see attachedIf this is not the correct business, then please accept my apologies
Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Our records indicate that this account was paid directly to our client on 10/**/15 (11 days ago). Our system notes indicate that we never spoke with [redacted]. We will instruct the credit bureaus to mark this account as paid in full. Please inform [redacted] that it may take up to 60 days for the...
credit bureaus to update their records.
We contacted our client who informed us that they requested but never received proof of bankruptcy from the patient or the patient’s attorney. We never received bankruptcy notification from the consumer, from the bankruptcy notification service, the court, or the consumer’s attorney.Please...
have the consumer provide proof of bankruptcy. Please see the attached fax we received from our client regarding this matter.We have instructed the credit bureaus to make this matter as disputed pending proof of bankruptcy filing.Sincerely yours,Lynn G[redacted]
NCS claim# [redacted]. Our records indicate that we received a partial payment of $1200 on 5/**/13. On 9/*/14, we agreed to treat the partial payment as a full settlement as per the terms of our agreement with our client and also informed the credit bureaus that this account was settled in full....
Attached is our [redacted] confirmation of the credit bureau update as well as a copy of the Settlement letter sent to [redacted].When we received [redacted]’s payment, our client [redacted] owed us fees in excess of the remittance due them for [redacted]’s payment. A set-off was applied and [redacted] was notified.We suggest that [redacted] is at fault for not applying [redacted]’s payment.
Our client, [redacted], places companies for collection, not individuals. I am unable to locate this claim. Please have the consumer provide us with his company name, and our claim number which can be located on our letter that he referenced in his complaint.[redacted].com ...
is our client. We are not affiliated with them in any way. While [redacted] may dispute this claim, his assertion that we are 'fraudulent' and making that accusation to the Revdex.com is by itself a form of harassment against us.Upon receipt of our claim number, we will cease collection activity, inform our client that this matter is disputed, and recommend that [redacted] take [redacted]' company to court to enforce their claim. We will also ask our client, as per our policy, to provide proof of their claim including any transcripts of telephone conversations they had with [redacted]' company.
The letter referenced in this complaint is for a separate account placed for collection by NYU. The claim number on the original account is [redacted]. The claim number number on this account is [redacted]. The original complaint regarding [redacted] was responded to on 12/**/15, the same date that we sent the letter for claim # [redacted]. We closed both claims on 12/**/15.We have notified NYU that the consumer has disputed both claims. We have also notified them not to place her accounts with us for collection in the future. We have recommended to them that they should take her to court to protect their interests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have instructed the credit bureaus to delete our client's reference from [redacted]'s files. In responding to the credit bureau's request for account status, our clerk did not change the status to paid. Please accept our apology for any misunderstanding.
Our client, [redacted], placed this company for collection on 3/*/16. We have closed this account as disputed. We will advise our client that are referring this matter back to them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I have spoke directly with [redacted] customer service representative [redacted] and she stated they have not received payment or any documentation regarding this matter. The problem is NO PROOF OF PAYMENT TO [redacted] ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As part of the service agreement contract that NCSplus refers to states that they will send 5 letters and make 3 live calls to each claim. As an example; this didn't happen on claim # [redacted] and [redacted]. Also, on page 1 of the service contract it was states that we needed 50 claim forms per system and not 100. With Roger directly telling me that he does not work for NCSPlus and then answering the direct line phone extension it is misleading and I think anyone looking to use NCSPlus should know how much time will be dedicated to their claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
The manufacturer that we do business with, Remodelers Supply carries a woodgrain window as stated in contract that exceeds all city and...
national energy star standards. Mr. [redacted] was not happy with the window that was offered at Remodelers Supply Co. He requested us to purchase the windows from Alside Supply Co. The cost from Alside Co. for the same quality (based on energy specifications) cost double the amount.
Nowhere on the contract do we specify that we would get the windows from Alside manufacturer. If he wants Alside windows there will be an additional charge. If he is not happy with the additional amount he is more than welcome to cancel the contract with all deposits returned.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man brought in an republic window brochure. (Out of business )stated these are samples . Quality equal to [redacted]
. The salesman called and suggested alside as equal quality .
He stated he was giving a better quality window then remodelers supply he picked them . I want equal quality Builders supply does not have an equal window per my visit to them and [redacted] owner .
Final Business Response /* (4000, 13, 2015/06/08) */
There is nothing else we can do for this customer.
We are only willing to do what is on the contract for the same price. If he is not happy with our manufacturer then he can choose another company to do the work. All deposits have already been refunded to customer.
Final Consumer Response /* (4200, 15, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company made an agreement and later realized they gave too good a deal they have done nothing to satisfy the customer. Please post all information for future clients to review . I have been damaged and would like to initialize arbitration .
Initial Business Response /* (1000, 5, 2015/02/23) */
My assistant had talked to Ms. [redacted] on saturday and assured her she would take care of this problem.
She apologized to her for the inconvience and explained that it was the first time she heard of it and would make sure her number would be...
removed from our lists. All of her information has been removed from our database and we try to take every precaution to abide by the request of people not to call them.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't sound like they have done anything to figure out why my repeated requests to take me off of the list were ignored, or to avoid doing it again. I appreciate that they have now (supposedly - the proof will be a few months without a call) taken me off, but they ignored my requests many, many times when I asked the person making the telemarketing call to remove me from the list. In order for me to consider the issue truly resolved, I need to know that they have figured out why that happened and put new procedures in place to prevent it from happening again to other consumers.
Final Consumer Response /* (4200, 11, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They ignored at least 5 requests to take me off their list. There is clearly a gap in their process here -requests made to the telemarketing caller are ignored - and they are evidently entirely indifferent to that gap and to its negative impact on people. It puzzles me why they aren't willing to take the small step of following up on this item to prevent the same thing from happening to other people.
Final Business Response /* (4000, 13, 2015/03/11) */
Diamond Home Service as done everything possible and according to federal law to make sure Ms. [redacted] has been taken out of our database and scrubbed from the list obtained through [redacted] Co.
Ms. [redacted] also should make sure that she is on the Do Not Call list so that the next time we purchase list from [redacted] Co. she will no longer be on there.
We have done as much as we can through our office to take care of this situation of making sure that Ms. [redacted] will not be called again.
Our claim number for this claim is [redacted] We will advise our client [redacted] that this matter is disputed and that we have closed this claim and will be taking no further action.This has not been reported to the credit bureaus.
Initial Business Response /* (1000, 5, 2015/09/03) */
The windows Ms. [redacted] purchased are vinyl thermal windows, double glazed with an upgraded glass system, comes with argon gas, Low E coating and exceeds national and [redacted] of Park Forest energy conservation standards (UF.30). At this point we...
are unable to refund money for this job. If Ms. [redacted] is experiencing air leakage through her windows please have her call our office to schedule a service call.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I reached out to Diamond Home Service several times. I even spoke with the owner. The owner maintains that I have quality windows. This is NOT a true statement and he knows it. I could have purchase better quality of windows at [redacted] or [redacted] and had them installed. Had I know these were the windows I was going to receive, I would have done exactly that, shame on me for not doing my due diligence.
I spoked with customer service at diamond home, to voice my complaint, and was informed that they get lots of complaint about their windows. With this being said, I'm sure Diamond home will not change their practice. I will inform everyone I know on all the social Medias about Diamond Home, because I do not want anyone to be take advantage of, as I was.