Kaz USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
That does not seem fair to require me to pay for shipping twice Like I have said, this is the Unit you sent me for another failed product which I shipped back to you at my cost
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I noticed the last message for "Regarding Complaint #***” was to close this complaint It is not resolved, please re-open I sent the product back with a pre paid shipping label from the manufacture The company said it needs to be sent to the lab before a resolve could be made
Regards,
*** ***

Dear *** ***, We want to apologize for your overall experience with our productWe will honor your request and replace the heater under our limited warrantyWe are in the process of sending you in faith in our product a pre-paid return shipping label to have the product come back to
our companyWe do apologize however we are unable to provide packing material, please find any suitable box to place the heater in once you receive our shipping labelAs soon as the heater has been received the new heater will be shipped out to youSincerely, Kaz USA, Inc

PUR/KAZ/*** ** *** sent me a replacement faucet mount PUR water filter a few month back and it broke just like the previous one after just a few months or two filter changesThe green/yellow/red light stops workingThe previous models did not break so easilySo, I contacted them to get a replacement under their guarantee and once again, they are argumentative about the smallest detailsThey declined to help

Dear Mr***,We want to take this moment again to apologize for the overall experience you had with our productWe take these matters very serious and our test lab performed a series of non-destructive tests/evaluations and found nothing defective in workmanship with our productAs explained previously to you because there new no defects in manufacturing we could offer to replace or refund the returned product and because there were no defects found any request for compensation was deniedWe also suggested that if you wanted the product back so you could perform 3rd party testing (at your cost) that we would return the product to youWe truly are sorry for everything that has occurred and are willing to replace, refund or return the product that was sent back to our companyWe look forward to your response. Sincerely,KAZ USA, Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***
I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr***, We want to take this moment to apologize for the overall experience you had with our productPUR appreciates all feed back both good and bad and are thankful that you let us know about your concernsAlthough this instance is not in our refund period, we have decided
to accept your request for refundTo make this as easy as possible we've decided to just refund you as a one time courtesyThe refund check will mail out this Friday October 6th and should arrive Wednesday or Thursday of next week We will send the check to the following address:*** *** *** *** *** **
*** *** ** *** If this address is not the address you would like us to send the refund check to please contact our office at 1-###-###-#### and any one of consumer service representatives can assist you. Best Regards,KAZ INC

Good afternoon Mr***, We want to take this moment to apologize for the overall experienceLooking into your account we notice that a credit was issued to your Credit Card on December 29thWe will have a supervisor in the consumer relations department reach out to you within the next
hours to try to clarify this refund Best Regards,KAZ USA, INC

Good morning Mr***, We want to take this moment to apologize for the overall experience you had with our productLooking at your file it shows that the original warranty period has expiredWe sent a new unit in August as a courtesy to you without having you return the defective productUnfortunately at this time without returning the defective product to us (at your cost), we are unable to send a replacement filter mount to youThe product carries a year limited warranty from the original purchase dateAny replacements that occur during that year unfortunately do not extend the warranty periodPlease mail your defective unit to: *** ** *** Ltd- KAZ returns* *** ** *** ***
** *** ** *** Please place #*** on the outside of the packageIn addition we feel it's important to inform you that the new unit we send back to you after receiving your defective unit would carry no warrantyWe apologize again for any inconvenience this has caused. Sincerely,KAZ Inc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I will gladly accept a replacement as resolution, but nothing has arrived yet
Regards,
*** ***

Good afternoon Ms. [redacted], We would like to take this moment to apologize for the overall experience you had in this situation. We will honor the request of a product refund for $69.99. However, without being able to analyze the product in our test lab no other numerical value...

will be rewarded in this situation. We hope you understand our position in this matter. The product refund will mail out this Friday and should arrive mid-week (March 14th,15th) via US Mail.  We do apologize for any inconvenience in this matter. Sincerely,KAZ USA, INC.

Good day Mr. [redacted], We are currently reviewing the product in our test labs. Our Satisfaction Coordinator will be in touch once the labs are finished with their evaluation. Best Regards,KAZ USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] I accept as long as I get my  KAZ STINGER BKC90 ZAPPER AND THE PACK OF 2 BULBS B1004BV1 THAT I DID PAY CASH FOR IN [redacted] AND THE DEFECTIVE PRODUCT WAS SHIPPED BACK TO KAZ WITH THEIR OWN SHIPPING LABEL        i THINK IT WAS 3 CUSTOMER SERVICE PEOPLE   OK I WILL BE WAITING FOR THE REPLACEMENTS OF THE 1  KAZ STINGER BKC90 AND THE PACK OF 2 BULBS B1004BV1    I HOPE IT GETS TO ME BEFORE THE SPRING AND SUMMER ENDS

Dear Mr. [redacted], We want to take this moment to apologize for the overall experience you had with our product. As explained previously to you we need to have the pad evaluated in our test labs to see why you had the outcome that you did. At this time we cannot speak of any resolution other than...

at the very least a product replacement or product refund. Once the labs are finished with their evaluation our Consumer Satisfaction Coordinator will be in touch. You have the right not to return the product to us, however if the product is not returned there will be little we can do for you in regards to a replacement or refund. We want to apologize for any inconvenience and look forward to receiving your product. Best Regards,Kaz USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I just got a call from a KAZ Representative and was told the lab found no defect in the product and that they could only refund my $12 dollars.  I asked his if it was normal for the heat pad to catch on fire after 2 minutes of heating in the microwave.  The KAZ Rep. told me that the heat source came from an outside source.  I asked him what that meant, and he couldn’t tell me.  I asked him is the microwave an outside source?  He didn’t confirm that the microwave is an outside source.  He made me feel I I caused this.  I also asked the KAZ Rep. if it was not found defective, why did it caught fire in our microwave after following the heating directions provided by their company. He couldn’t answer. I feel that we should be compensated for damage to our microwave, kitchen towel, all the food that was destroyed by this incident.  Our amount to satisfy is only $200, which is extremely fair.  I also feel this product should be recalled and that the company is reluctant in our finding to avoid a mass recall.  Please help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . 
The replacement broke in 6 months.  Your warranty is 12 months.  What's the issue?
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, thank you for addressing my concerns.
[redacted]

We sent out the part that this customer was requesting. This customer should be resolved at this time