Kaz USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 I do not accept your determination of your product as "not defective". After 2 minutes of heating on our Kitchen Aid Microwave (900W), it was on fire.  Your instruction were followed exactly. We want to elevate this to the next level.
Regards,
[redacted]

Good afternoon Mr. [redacted], Looking at our records you should've received the new unit today delivered via [redacted]. Please contact our company if you didn't receive the package. Best Regards,KAZ USA, Inc.

Dear Mr. [redacted],We want to take this moment to apologize again for the overall experience you had with our product. We want to thank you for giving us the opportunity to review the product in question. As explained prior to this complaint we analyzed the humidifier that you returned to us and was...

found to have no defects in manufacturing. The labs could not replicate the same instance you reported. We have put in for a product refund which you should receive within the next week. Unfortunately because there were no defects in manufacturing the request for reimbursement for damages has been denied. If there is anything else we can do please feel free to contact us.Sincerely,Kaz USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr. [redacted], We want to take this moment to apologize for the overall experience you had with our product. The two representatives you spoke with were trying to assist you with your return but the tracking information provided from [redacted] didn’t show the package moving. This is why they were...

asking you to verify with [redacted] to ensure the package was truly sent by them. Even though the package doesn’t seem to be moving we will honor your request at this time and replace the product and the two UV replacement Bulbs that would have been returned. You should receive the replacements within 5-7 business days. Sincerely, KAZ USA, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Please reopen my case, I’ll accept their $12.Regards,
[redacted]

Dear Mr. [redacted], We want to take this moment to apologize for the overall experience you had with our thermometer. In a situation like this your product is covered with a limited warranty which the consumer is responsible for the cost of returning the defective unit. However because we would...

really like the opportunity to look at your thermometer and value you as a customer we will honor your request and will provide a return shipping label. We will use your email address to email you the shipping label. Once we receive your thermometer a replacement will be shipped to you. Sincerely, KAZ USA, Inc.

Mr. [redacted], In the best interest of both parties we will replace the product for you as a one time courtesy. The new unit should arrive within the next 7-10 business days. Going forward if the product would need to be replaced we would hold you to our warranty replacement. We do apologize again for any inconvenience this may have caused. Sincerely,KAZ USA, Inc.

Mr. [redacted], We want to take this moment to apologize for the overall experience you had with our product. We would also like to apologize for any miscommunications between ourselves. We see in the system a return authorization of [redacted] was created on August 4th. This would entail you to send...

the defective product back to us at your cost and upon receipt we would have replaced the unit with a new product. We feel in this case there was intent to assist you with a replacement, we understand you have purchased a new product but if you still wish to send the defective product back under the warranty we will be more than happy to replace that unit for you. If there is anything else we can do please let us know. Respectfully,KAZ USA, Inc.

Dear Ms. [redacted],   We want to take this moment to apologize for the overall experience you had with our product. In normal situations a refund request could only be honored at the store level and product would be replaced through the company via the limited warranty. However looking into your...

file we will honor your request for a refund this time. We will send a prepaid shipping label to you and once the thermometer is received a refund check will be mailed to you.   Best regards, [redacted] of Troy Health and Home