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KC Creations Reviews (108)

Your complaint filed with the Revdex.com (ID [redacted] ) has been received and a copy was forwarded to my attention for review and responseI have reviewed the relocation documents associated with your move from Bradenton, FL to Carmel, IN in January Regarding your claim for damage to your maple hutch, please refer to the signed bill of lading for your shipment – a copy of which I have included with this response to the Revdex.comOn page of the bill of lading, you placed your signature, as well as your initials, and dated the document January 11, 2016, under Option which states the following: Option 2: COMPLETE THIS PART ONLY if you wish to WAIVE the Full (Replacement) Level of Protection included in the higher cost estimate provided above for your shipment and instead select the LOWER Released Value of 60-cents-per-pound Per Article; to do so you must initial and sign the lines below I wish to Release My Shipment to a Maximum Value of 60-cents-per-pound per Article You waived the Full (Replacement) Level or Protection, as evidenced by your signature and your initials, prior to the loading of the shipment and the acceptance of the shipment by our driverA check in the amount of $was mailed to you on July 15, This settlement amount is based on the $0.60/lb option which you selected on the bill of lading, and the weight of the hutch We apologize for the damage which occurred to the hutch while it was in our careHowever, we have issued a settlement check to you based on the released value to which you agreed on the bill of lading

Your complaint filed with the Revdex.com has been received and a copy was forwarded to my attention for review and responseI have reviewed the available relocation documents for your order I am aware that you have been in contact with members of our customer service team from the time that your shipment was loaded in Simpsonville, SC on June Unfortunately, as you pointed out in your complaint, the driver was unable to fit your entire household goods shipment on the truck at that timeThe remaining portion of your shipment had to be transported to the local Wheaton agentSince that time, both our customer service team, and our operations team have worked diligently to schedule a driver to transport the remaining portion of your shipment to your new home in Fayetteville, ARThe summer months are our busiest time of the year – and our trucks are scheduled and running at full capacity As communicated to you by email from Mr [redacted] on June 24, we have agreed to compensate you at a rate of $per day, for each day that we are late on your shipmentThe first delay check for $2,was sent to you via Federal Express on June The remaining portion of your household goods shipment is on schedule to be delivered by July Our customer service team will be in touch with you to confirm that date, and to advise you of the delivery window in which to expect the driver’s arrival Please accept my apologies that you experienced any difficulties with your relocation Sincerely, Eileen M [redacted] Director, Agency Development

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you for coming to a mutually agreeable compromiseI have attached a scanned copy of the claim release form and will also send the original via USPS mail.I accept the denial of the additional items claimed to be damagedThese damages were not found until pulling items out of storageI assumed that only one claim form was allowed and that has been confirmed.I understand no additional compensation on top of the $will be given for the delayHowever, we advocate that Wheaton evaluate it's delay compensation policyMany families like our own may not be able to pay for extended hotel stays and meals up front for future reimbursement Regards, [redacted]

My letter referred to the property damage, door and tile, as not noted at delivery or in any of the phone conversations It is the customer’s responsibility to note the damage or loss at the time of delivery I am fully aware that you refused to sign the paperwork The fact that you did not sign the paperwork does not commit the carrier to liability for everything that you claim when a claim is submitted Claims are investigated and offers are made for items that are deemed to be transit related damages You did note some of the household damage so you were aware of the need to make notations at delivery Our denial of the folding door and the tile are being maintained and no offer of settlement will be forthcoming for those items I have reviewed MsW***’s offer on the TV mount and have increased that offer to the amount claimed of $ I have removed the offer for the repair cost for the dresser, mirror and end table since Weathersby Guild has been given authorization to repair those items and to bill Bekins Van Lines, Incdirectly for the repair cost We are not denying that you filed a claim form; however, we are stating that you did not make notations to the loss and some of the damage upon delivery on the delivery paperwork in the presence of the delivery personnel I have revised our offer of settlement to include a good will offer of settlement for the piggy bank and the storage drawers that were not previously offered I have offered $for the piggy bank and $for the storage drawers Our denial of the pink rack that was discarded prior to inspection, Sony TV and the folding door and tile is being maintained Attached is a revised release form in the amount of $as full and final settlement in addition to having the items repaired that are listed above All prior release forms are null and void Sincerely, Kathy K [redacted] Kathy K [redacted] Director, Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid Enclosure: Release form

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have copied and pasted the response from Wheaton World Wide Moving below, along with my response in bold:---------------------------------------------------------------I have attached a spreadsheet that breaks down the difference between the estimate provided and the actual charges for your relocation You paid Wheaton $9,at the time of delivery Your complaint indicated that you have paid for the valuation charge; however, you will see on the break down that the valuation charge was not included in the $9,that was paid by you Your transportation charges were less due to the actual weight being less than the estimated weight As you will see on the spreadsheet, had the valuation charge been included in your payment to Wheaton the charge would have been $10,398.26.[Response by Shipper/*[redacted] – 2/4/16] I never received any final invoice prior to my move and acceptance of goods at final destination, except for the Credit Card Transaction Form Additionally, on page of of the Frequently Asked Questions on the Wheaton World Wide Moving website, it states, “The tariff provisions require that the charges be paid in full, prior to your shipment being unloaded at destination.” I paid in full prior to unloading with a credit card on 5/7/(refer to Credit Card Transaction Form) The Balance Due on the final Bill of Lading (fully executed) also indicates the amount that I paid.When MsH [redacted] settled your claim for $she did deduct the outstanding charges of $from the claim settlement which reduced your payment to $ MsH [redacted] was not aware that she needed to add the storage in transit valuation charge of $40.50; therefore, that was not added and we are waiving that charge so you will not be billed for that amount On September 25, 2015, MsH [redacted] increased the amount allowed for the sofa by $and issued a check to you for that amount [Response by Shipper/*[redacted] – 2/4/16] Actually, it was Marguerite F [redacted] at the Anaheim, CA Wheaton facility that waived the storage in transit feeI had already paid in advance for the entire month of April at the Anaheim warehouse for the goods being stored since Instead of refunding me the prorated amount for the remaining days, she said she would not charge me for the few days of temporary storage in Florida (days).When your shipment delivered out of storage in transit, a portion was delivered to your residence and another portion was delivered to a private (mini) storage facility There was no written notation to any items believed to be missing at either location of delivery [Response by Shipper/*[redacted] – 2/4/16] After my shipment was loaded in Anaheim, CA on 4/21/15, the Anaheim, CA Wheaton facility e-mailed me copies of the completed Household Goods Descriptive Inventory forms because the copies that the driver left me were illegible I used those copies to document every carton/item delivered to both the Palm Beach Gardens residence as well as the storage facility I noted on my copy that of the cartons from 141/142/were missing After everything was delivered and I returned to Willie’s Transfer and Storage in West Palm Beach, FL to finalize the paperwork, Mike L [redacted] forced me to sign off on the driver’s copies of the Household Goods Descriptive Inventory forms where he had checked off all cartonsYour letter mentioned inventory numbers 141,142,which were all on one carton The inventory prepared at origin does list these as basically one carton with a > symbol next to the inventory #s In our industry this is indicative of all numbers being present on one carton which often means that they have used cartons to make an extended carton Since they must charge for all cartons used You have indicated that this means to you that you did not receive cartons # 141,however you made no notation at delivery A trace was initiated when you reported that you were missing items The trace concluded and all results were negative Have all items delivered out of the private (mini) storage facility? Did you check to see if the lamps were in the cartons in the mini storage? The inventory lists carton #as a lamp shade and carton #as lights and another lamp #all of which were checked off at delivery [Response by Shipper/*[redacted] – 2/4/16] The “>” symbol was NOT on the original Household Goods Descriptive Inventory form The driver at destination added that on his own On my copy, I also added it; meaning that there was a discrepancy for those three cartons When you compare the two copies, you can clearly see that the “>” symbol was written differently on each form copy I have provided a copy of each.As soon as I discovered the four missing lamp shades/accessories and other items, I went through each carton in my storage facility twice None of the cartons in storage came from the Irvine, CA original origin address where the items had been packed by Wheaton.I was reimbursed for the missing computer mouse keyboard rest (lost my movers in transit or at Willie’s Transfer and Storage); however, I was not reimbursed for the missing battery pack that was with my portable vacuum cleaner The vacuum cleaner was never wrapped In fact, several large items were never packed and were transported either loosely or bundled with tape That is negligence on behalf of the Wheaton packers.There were numerous packed by owner cartonsThe carrier personnel would have no knowledge of the contents of any cartons packed by owner prior to being tendered for transportation[Response by Shipper/*[redacted] – 2/4/16] All missing items came from cartons packed by Wheaton at the original origin address of Archway, Irvine, CA Those cartons were subsequently transported by Wheaton to their warehouse in Anaheim, CA The contents were not removed by shipper until they were delivered to destination in Palm Beach Gardens, FL.There has been nothing provided to cause Wheaton to accept liability for the items claimed missing and our position of denial is being maintained[Response by Shipper/*[redacted] – 2/4/16] All documents in my possession regarding my move were reviewed by my attorney and he agreed that Wheaton is liable for missing items and are subject to reimbursement Additionally, he did not find anything that documented that I had not paid for FRVP He sent a demand letter to John W [redacted] , VP, in December Sincerely, Kathy K [redacted] Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid----------------------------------------------------------------------------... Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As per my previous response, the second moving truck DID NOT take the items directly into storageThey did not have the address of the storage unit and actually attempted to deliver to the wrong location when we had to intervene and redirect them to our homeAll of the items on the second truck were delivered to our homeWe had the movers remove everything that was ours on the truck, we inspected it, took photos, had them reload the items on the truck and then led them to the storage unit where the items were then placed in storageThe attached photo shows the second truck with the movers unloading at our home and not the storage unitAll of the damages occurred in the initial move when the movers either did not wrap the furniture with care, if they were wrapped or protected at all and when the items needed to be removed because the first truck was overweightAgain, this was an issue with the moving company and not our issueWe expected everything to be moved on one truck at one timeIf this had happened, we believe there would be much less damage and we would not have missing itemsWe would appreciate if the moving company actually took responsibility for their carelessness from the beginning to the end in this moveThey did not start or finish this move in a professional manner and because of this, caused serious damage to our furniture and also have cost us numerous hours of frustration and time in having to deal with the claimsEveryone in their company said this wouldn't be a problem because we can just file a claimWe have made all of the items available for inspection and to this date, only one person came to inspect a select few pieces of furnitureThey did not inspect everything that we had listed on the claim form Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10650817, and have determined that the response will PARTIALLY resolve my complaint For your reference, details of the offer I reviewed appear below I received the letter from Kathy Kendall (Claims Director) on the behalf of Wheaton World Wide Moving I am only PARTIALLY satisfied with the response I will accept the total damage claim offer of $less the $deductible for a check that will be sent to me in the amount of $ I will proceed with signing the release for the property claim ONLY; however, I am STILL WAITING for someone to contact me regarding delay compensation for the (significant) inconvenience which I experienced (personally and professionally).I am not interested in prolonging this matter any further and am prepared to file the necessary paperwork for my "delay" claim with the local court system I expect MsKendall/Wheaton to resolve this matter once and for all so that I do not continue to be inconvenienced as a result of Wheaton failing (or delaying) to do what is right At this time, I am requesting that the delay compensation resolution team contact me immediately to resolve this segment of my claim Regards, DrJill Sampson

I have received your rebuttal from the Revdex.com websiteInterstate movers are required to audit the charges assessed on the bill of lading This monitoring procedure makes certain that all charges are properly and accurately billed In most cases, the payment made at the time of the shipment delivery is final; however, to comply with federal regulations governing household goods interstate carriers, a correction must sometimes be made which results in an additional billing Our audit of your charges revealed that an additional amount of $was due for the valuation coverage that was inadvertently omitted from the original billing My letter was referring to the storage valuation charge not charges for storage days Whenever a shipment is in storage in transit, the valuation charge also applies The storage valuation is 10% of the valuation charge every days or fraction thereof This is spelled out in the Wheaton tariffThe breakdown of the items offered is as follows: ITEM BASIS AMOUNT Computer keyboard rest As claimed $ Charge adapter/battery good faith offer Tissue cover good faith offer Lamp shade good faith offer Lamp shade good faith offer Lamp shade good faith offer Lamp shade good faith offer Sofa Repair cost Swiffer Sweeper As claimed Bench Repair cost Dining table Repair cost Dining chair Repair cost Buffet Repair cost Video base Repair cost Total $Valuation charge -Total $ Deductible -Total $ Ms***, in an effort to bring this matter to a conclusion, I have offered a good faith settlement of $for the items claimed as missing This amount represents approximately 50% of the amount claimed for these items The original offer, $629.61, included the payment of $for the keyboard wrist rest which is listed in your items claimed as missing This was paid on the check issued on 9-4- This is a good faith settlement only and is not an admission of liability You signed for replacement valuation with a $deductible at a cost of $The offer will be applied to the deductible of $Ms***, as you can see in the illustration above, the deductible was never applied to the claim settlement prior to MsH [redacted] preparing the checks to be issued to you on the claim You received a check for $and $You have received compensation of $ We consider our liability to be $after the deductible and the valuation charge are appliedTherefore, you have received compensation of $more than has been allowed We are accepting that it was our error and you will not be asked to refund that amount We will also apply that amount to our deductible In essence the amount allowed as full settlement is $Ms***, I do regret that you experienced any difficulties with your relocation and that our services did not meet with your expectationsSincerely, Kathy K [redacted] Director, Consumer Affairs Wheaton World Wide Moving |Bekins Van Lines, Inc| Clark & Reid Enclosure: Release form

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The claim by Wheaton that there is no responsibility for damaged items packed by the owner is inexcusable as Wheaton required us to pack and stage our belongingsThe items that arrived visually damaged were pointed out to the delivery drivers and we were told that we were to write it down and put it on the insurance claim that was eventually filedThe individuals delivering the items refused to take responsibility at that time or our complaint at that time.I am again requesting that reimbursement or some restitution be made to these destroyed and irreplaceable items Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed the above claim on 1/15/ I accepted a resolution on 2/18/and sent over the documentation that Wheaton had asked of me that same day as well To date, I haven’t received or heard anything from them and my belongings sent to Weathersby Guild have been in their possession since 2/6/ It should not take this long for them to resolve these issues They are in default of our agreement Please let me know how to proceed Thank you, [redacted] ***

The Claims Adjuster has now completed a second review of your damage claim and has sent you a settlement letter and offer dated January 9, On behalf of Crown Moving & Storage, please accept our apologies that you experienced any difficulties with your relocation

Dear Revdex.com:We have received the complaint filed by this customer Mr [redacted] and Ms [redacted] had filed some social media complaints as well so we were already working with them on this issue prior to receiving the notification from the Revdex.com Attached is a letter that was mailed and emailed to the customers yesterday offering to increase the original offer of settlement Wheaton has maintained our denial of the item claimed as missing Upon receipt of the signed release a check will be issued.Sincerely,Kathy K [redacted] Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

Dear Revdex.com:I apologize I did not see the signed release that is on the Revdex.com website as being added on 2-18- I don't have any record of having received this document from the Revdex.com previously.I have printed off the attachment and I have requested the check today I will be happy to send it out express mail today since it has been a while since it was signed Please accept my sincere apologies that the check was not issued sooner.Kathy K [redacted] Director, Consumer AffairsWheaton World Wide Moving | Bekins Van LInes, Inc| Clark & Reid

Our recent phone conversation prompted us to again review the claim for additional settlement, and after careful consideration, we have provided our revised response belowPlease note that the settlement breakdown is based on the order of the items listed in the inspection report from CFI, and a copy has been enclosed for your reviewARTICLE BASIS AMOUNT Green Striped Sofa Repair cost $ Green Striped Sofa Repair cost Buffet Table Repair cost China Cabinet Repair cost Leather Sofa Repair cost Dining Table Repair cost Lamp Replacement allowance Missing Items Declined Hardwood Floors Repair cost Drywall Repair cost Dining Chair Repair cost Dining Chair Declined Dresser Repair cost Nightstand Repair cost Nightstand Repair cost Velvet Chair/Recliner Repair cost Green Diamond Sofa Repair cost Green Diamond Loveseat Repair cost Total $4,As discussed during our phone conversation, our first liability would be to repair the transit related damage, and enclosed is a highlighted copy of the contract Bill of Lading for your reviewBased on the signed contract, we have allowed the quoted repair costs from CFI, and should you wish to have CFI complete repairs, please contact them at [redacted] where they will invoice you directly upon completion of repairs.Should you wish to have CFI invoice our office directly for the repairs, please notify our office and settlement will be revised.Lamp, the amount listed above has been included for replacement as no amount claimed or substantiation was provided with the claim formIf this amount is found insufficient and additional information can be provided that would support an increase in settlement, we would again review our decision.Missing items, after review of our records, which include the paperwork from deliveryand the system notes, we were unable to find record of reported missing itemsWe contacted our local agent, QS Storage & Transfer Cowhere it was explained that damages were reported right after delivery but no record of missing itemsSince we are still unable to support the claimed loss occurred while your household goods were in our care, we must respectfully maintain full denial.Dining chair, per the report from CFI, since super glue had been used on the chair prior to the inspection taking place, transit related damage could not be confirmed.Therefore, our decision for denial must be respectfully maintained.Thank you for your patience during our additional review, and upon receipt of the signed release payment will be promptly issued.Cordially,WHEATON WORLD WIDE MOVINGShannon B***, Team Leader Claims Department

Dear Revdex.comAttached are copies of correspondence between the customer and Wheaton The claim for the deductible was denied since there is nothing to confirm that the damage to the residence was caused by Wheaton personnel Mr [redacted] sent me an email on April 26th with an offer of settlement I agreed to his offer and in good faith issued the check he requested with the understanding that he would be dropping the claim for the deductible We see no reason to agree to this and have again denied liabilityIf you need anything else please advise Kathy K [redacted] , Director of Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

Upon receipt of the copy of your complaint, the claim file was reviewedThe repair firm that inspected the damaged items reported to Wheaton that the damage being claimed to the dining room table leaf is not transit related damageThere is no point of impact to indicate that there was any mishandling while in transitAccording to the inspection report this appears to be a factory defect of the item and not a result of the relocationWe understand that you are not happy with our positionIf you wish to obtain a second opinion and submit that for consideration I will be happy to review any additional information that you can provide to support your claimIn response to the claim for the ladder bookshelf, please provide a copy of your receipt for the replacement shelf and we will consider that amountYou had filed for an amount claimed of $so that is what was offered to you in our previous settlementIn response to your comments regarding the delay in delivery, the agreed delivery spread outlined on the estimate/order for service and the bill of lading was February 9, through February 14, Our records indicate that the majority of your shipment delivered on February 14, Although our delivery was within the agreed upon spread, our customer service department did agree to reimburse you for an air mattressA check was issued to you in the amount of $DrSampson please accept my sincere apologies for any inconvenience you experienced during your relocation with Wheaton World Wide MovingOnce I have received the additional information from you we will be in a position to conclude your claim.Sincerely,Kathy Kendall Director Claims & Consumer Affairs Wheaton World Wide Moving Bekins Van Lines, IncI Clark & Reid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I find the response to my complain unacceptable and as such will proceed to take this issue to small claims courtIf the dispute is not resolved at that point I am prepared, along with legal counsel, to take the case even furtherI would like to know when the trace was completed by MsW***My documents show 10/1/15, which would be almost two full months after the item was reported as missing by me on 8/10/However, further documentation seems to indicate the trace was not even begun until the end of SeptemberIn my opinion that means the trace was not nearly thorough enoughIs it not possible that the table was delivered to another customer's residence or storage unit and said customer chose not to disclose the error? There are some very dishonest people in this world and a $iron table from Restoration Hardware is likely an item many individuals would find to be worth keeping.Because of the lack of information and repeated delivery delays I was forced to be the only one present for the offload of our itemsHad the truck been on schedule, my wife would have been able to be present as wellThe driver, Jason C***, told me not to worry about checking off the items on the inventory sheets when he noticed I was having trouble keeping upI believe it is possible MrC [redacted] knew the table was missing because he made a comment towards the end of the offload that any missing/damaged items cause him to receive a bad rating and a penalty (fine?) from Wheaton.While I appreciate MrR***'s offer to compensate us during the delay, it was not nearly enough as we were forced to sleep on the floor, eat meager meals, and go without many essentials for several weeksThe $only covered a portion of our expenses and well-being during the delays.After all we went through with Wheaton, the very least they could do is honor our request to be reimbursed for the lost iron tableI would like to reiterate that at this time I do not accept MsK [redacted] 's apology and will never use the services of Wheaton World Wide Moving, nor will I recommend their services to anyone else Regards, [redacted]

Your recent complaint filed with the Revdex.com has been forwarded to my attention for review and response Occasionally circumstances develop that disrupt a shipment's delivery schedule resulting in an unexpected delayPlease be assured that Wheaton World Wide Moving, Incthoroughly explored every available option to deliver your shipment at the earliest possible time I have confirmed with our customer service department that the shipment was delivered to your residence yesterdayThey also advised that a deduction of $2,was applied to the charges for the expenses incurred due to the delayed deliveryThis was $per day for the day delay Please accept my sincere apologies for the delayed delivery and any inconvenience that you and your family experienced due to Wheaton's handling of your household goods Sincerely, [redacted] Director, Claims & Consumer Affairs Wheaton World Wide Moving I Bekins Van Lines, IncI Clark & Reid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your letter dated February 9, I can appreciate you thinking that I made no notations regarding the sliding door, but again, you say nothing about having any conversations with your drivers as they admitted to breaking the door and tilesOne of your drivers even told me to go to home depot and get a hypoxy glue of some sort for the tiles to put back on! I have witnesses that were here during the conversations I called and spoke to Brian in dispatch that same day as well as left messages for John and Michelle All saying the same thing, “they broke my door, my tiles, things are missing, they aren’t putting together my fireplace and nothing is put back together.” You saw the phone calls to youThis new offer makes no mention of the Magnavox television either How is it that I paid for full replacement value insurance and you are making me offers in settlement? Isn’t that in violation of an agreement that I paid for? I will agree to your recent offer only if it also includes fixing of my sliding door and Magnavox tv Until then, we are not in agreement I really don’t feel that I am being unreasonable nor being uncompromising at this point given everything that I went through and am still going through months after the factSincerely, [redacted] ***

Dear Ms [redacted] : A copy of your complaint filed with the Revdex.com has been forwarded to my attention for review and responseYour shipment was delivered out of storage on July 8, to [redacted] ** We understand that you were required to relocate unexpectedly; however, when a claim is filed after a subsequent relocation has transpired, it is not possible to determine at what point and during which relocation the damage might have occurred when no notations were made at delivery and acknowledged by the delivering personnelThere is nothing to support that the items claimed were damaged during the relocation from CA to MI In reviewing the inventory there was also no packing provided by Wheaton and it appears all of the cartons were packed by owner cartons (PBO) Wheaton would have no liability for items that are damaged within a packed by owner carton These cartons would have been packed prior to our loading the shipment and we would have no knowledge of the manner in which the cartons were packed The damage you claimed to the drying rack, end table, oak chair, couch and day bed should have been obvious at delivery and notations should have been made at that timeWe do regret that you experienced any difficulties with your relocation; however, our position of denial is being maintainedSincerely,Kathy K [redacted] Director, Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

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